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Summary of reviewsHotel Nevados de Chillan stands out as a premier destination, thanks predominantly to its exceptional location within a picturesque natural setting. The hotel’s proximity to ski slopes and a Bike Park makes it an ideal haven for outdoor enthusiasts, offering year-round activities just a short walk away. The scenic surroundings further amplify the charm, ensuring an unforgettable stay.
Guests are generally satisfied with the breakfast offerings, describing it as wonderful, plentiful and with a good variety of hot options like eggs with ham or bacon. Although there are suggestions for improvement, especially with the selection of sweets, yogurts and juices, the breakfast is well-received overall.
Dinner at the hotel excels with many guests praising the delicious and well-prepared dishes. Despite the higher cost and the late dining hours, the culinary experience is a standout feature, appreciated for its quality across breakfast, lunch and dinner. The inclusion of dinner in some packages is notably valued by guests.
The rooms, while well-heated and maintaining a cozy temperature suitable for the chilly locale, receive mixed feedback. They are often described as small, basic and outdated, suffering from maintenance issues such as mold and poor lighting. Noise insulation is also a concern. Despite the drawbacks, the heating system is frequently highlighted as a positive aspect ensuring comfort during the stay.
Cleanliness at the hotel has varied feedback; many reviews commend the hotel for its cleanliness and well-maintained facilities, though some mention superficial cleaning and infrequent room services. Issues with the upkeep of pool bathrooms have also been noted, yet, overall cleanliness contributes positively to the guest experience.
One of the standout features of the hotel is its exemplary staff, known for their warm, attentive and professional service. The personal attention received from various departments significantly enhances the guest experience. Despite some isolated incidents of unfriendly behavior, the general sentiment towards the staff is overwhelmingly positive.
The thermal pools at Hotel Nevados de Chillan are a key highlight, providing a tranquil and enjoyable experience praised by many guests. The pools' temperature control, the beautiful ambiance and excellent maintenance add to the luxurious feel, making them a major attraction. The outdoor pool and accompanying services add a touch of luxury to this standout feature.
While the beds receive mixed reviews with some guests finding them comfortable, others cite issues with the mattresses, pillows and overall quality. Beds that are smaller than expected or made by joining two twin mattresses have been points of discomfort for some guests.
The hotel’s facilities and services are somewhat debated in relation to its four-star rating with many guests suggesting that it aligns more closely with a three-star superior rating due to maintenance issues and the level of service. However, many guests still find value in their stay if improvements are made in these areas.
Accessibility at the hotel is generally positive with practical amenities provided and secure parking. Still, there are challenges such as the less-than-ideal access road and slippery entrances, along with staff communication hurdles due to language barriers.
In summary, Hotel Nevados de Chillan delivers a memorable experience with exceptional location, great dining, charming thermal pools and a dedicated staff. Despite some areas needing improvement, particularly rooms and some facilities, the overall experience is positive, promising a fulfilling stay.
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