Hotel Ambassador

Bern 46.93432900, 7.44013400 , Seftigenstrasse 99 (Show on Map)
8.0
Very Good


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Summary of reviewsHotel Ambassador in Bern offers a highly praised experience, particularly for those seeking a well-connected yet serene environment. Its prime location just outside the city center provides both tranquility and easy access to key attractions via a convenient tram stop right in front of the hotel. Free tram tickets add further ease for guests to explore Bern.

Breakfast at the hotel is largely appreciated for its variety, quality and the friendly service, despite some guests finding it a bit overpriced. The dining experience extends to dinner with high satisfaction reported from on-site restaurants, particularly the Japanese and Pavilion restaurants. The quality of the food and the attentive service add to the positive dining experiences, making the hotel’s culinary offerings a highlight.

Rooms at Hotel Ambassador are described as clean, comfortable and equipped with modern amenities, although they are noted to be compact. Cozy atmospheres and commendable cleanliness are consistent positives, but some guests feel the room size could be improved.

The cleanliness of the hotel overall stands out with impeccably maintained rooms and common areas. Guests frequently commend the staff for their friendliness, helpfulness and professionalism, enhancing the welcoming atmosphere of the stay.

Wi-Fi, while free and available throughout the hotel, receives mixed reviews due to occasional connectivity issues. The spa and fitness facilities, although compact, are well-maintained and provide a relaxing retreat. The pool area is also clean and inviting, though some guests note the water temperature could be warmer.

Parking is a standout convenience, providing ample, free and covered spaces, including EV charging stations, which guests find extremely beneficial.

Overall, Hotel Ambassador garners positive reviews for its prime location, comfortable and clean accommodations, exceptional service and convenient amenities, making it a preferred choice for visitors to Bern.
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Categories
Luxury Hotel
This 4-star hotel in Bern offers a gym and a full-service spa, catering to guests seeking relaxation and fitness amenities. It is recognized for its comfortable accommodations and is listed among luxury accommodations in Bern.

Hotel with Swimming Pool
Hotel Ambassador has an indoor swimming pool, a full-service spa, and a sauna.

  Indoor Pool  


Business Hotel
This hotel provides a 24/7 business center, conference equipment, and a xerox service. It also offers a gym and a full-service spa.

Hotel with Parking
The hotel offers free underground parking and spa facilities. It's located in a quiet area with good access to public transport.

EV charging stations  


Hotel with Gym
This hotel offers a gym and a full-service spa. It provides comprehensive wellness facilities and is located on Seftigenstrasse 99 in Bern.

Hotel with EV Charging Stations
This hotel caters to electric vehicle drivers with convenient charging facilities in its garage. Guests have appreciated the availability of electric car chargers.

4-Star Hotel
This hotel offers a comfortable stay with a swimming pool and gym facilities. It provides convenient access to the city's attractions.

Hotel with Indoor Pool
Offers a spa area with an indoor pool, sauna, bio sauna, and fitness corner free of charge for all hotel guests. Provides massage services by appointment and is located 7 minutes from the main railway station.

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Room Types
Standard Single Room With view of the green surroundings and the Gurten Mountain.

Standard Double or Twin Room With view of the green surroundings and the Gurten Mountain.

Large Double Room Spacious and quiet room with a seating area, a large flat-screen TV and a shower.

Single Room with City View With view of Bern's Old Town, including the Federal House of Parliament and the Bern Minster.

Double or Twin Room with City View With view of Bern's Old Town, including the Federal House of Parliament and the Bern Minster.

Triple Room Offering free toiletries and bathrobes, this triple room includes a private bathroom with a shower, a hairdryer and slippers. The triple room offers air conditioning, a minibar, a tea and coffee maker, a wardrobe and a flat-screen TV. The unit has 3 beds.

Standard Family Room Providing free toiletries and bathrobes, this family room includes a private bathroom with a bath, a shower and a hairdryer. This family room is air-conditioned and features a flat-screen TV, a minibar, a tea and coffee maker and a wardrobe. The unit offers 3 beds.

Guest Reviews
8.0
Very Good
Location
Hotel Ambassador boasts a prime location that has garnered consistent praise from its guests. Positioned just outside the city center of Bern, the hotel offers the dual advantage of being peacefully situated in a pleasant residential area while providing direct and easy access to the city's main attractions. The tram stop right in front of the hotel is a highlight, allowing guests to reach the old town and other key spots within minutes. Public transportation is remarkably convenient with many reviews appreciating the free tram tickets provided by the hotel. The proximity to key tram lines, specifically tram number 9, stands out as an essential feature, making it incredibly easy for guests to navigate Bern.

Guests also commend the hotel's strategic location for its tranquility away from the bustling city center. Despite not being centrally located, the excellent connectivity via public transport ensures that the main train station and the heart of Bern are just a short ride away. For those attending events or meetings, the hotel’s location proves to be very advantageous.

Additionally, the hotel’s advantageous location offers breathtaking views of Bern and nearby natural attractions like the Aare River and Gurten mountain, enhancing the overall stay experience. Conveniently, the hotel provides ample parking facilities, which many guests find valuable.

Overall, the location of Hotel Ambassador stands out as a key positive aspect, coupling easy accessibility with a serene setting, thereby offering the best of both worlds for visitors to Bern.

Breakfast
Hotel Ambassador's breakfast offerings have received mixed, though largely positive, feedback from guests. Many praised the extensive and varied buffet, highlighting its richness and quality. The selection included gluten-free options and catered to early departures with breakfast boxes, adding convenience. The food was described as delicious and plentiful with several guests finding the breakfast to be more than sufficient for their needs.

The breakfast service was also lauded, particularly the friendly and helpful staff that enhanced the experience. Despite the commendations, a few guests felt the breakfast was overpriced and not up to the standards expected of a 4-star hotel, mentioning occasional shortages and lack of variety. The dining space could sometimes feel impersonal and there were calls for improved vegetarian and vegan options.

Overall, the breakfast at Hotel Ambassador is appreciated for its variety, quality and taste, making it a notable aspect of the stay, even if some guests found room for improvement.

Dinner
Hotel Ambassador offers guests a delightful dining experience with a range of on-site restaurants that receive high praise for their delectable cuisine and attentive service. Diners can enjoy a variety of options, including an excellent Japanese restaurant noted for its fun dining experience and delicious sashimi. Another highlight is the Pavilion restaurant, which serves both Japanese and European dishes, making it a great choice for those seeking diverse flavors.

The hotel's main restaurant is lauded for its fantastic food and staff, delivering original and high-quality cuisine. Guests appreciate the convenience of having these restaurants in the building, especially when they prefer not to venture out. The prices at the hotel's restaurants are reasonable and the daily menu offers attractive options.

Dinner experiences at the hotel are frequently described as great, delicious and enjoyable, even for late arrivals. The service, while pleasant, can sometimes be slow, but this does not significantly detract from the overall dining enjoyment. Additionally, guests speak highly of the breakfast, which boasts a large selection and excellent quality.

For those looking to explore nearby dining options, there is an excellent little Indian restaurant just a tram stop away, providing yet another tasty alternative. Overall, whether dining within the hotel or venturing a short distance away, guests at Hotel Ambassador can look forward to satisfying meals in pleasant atmospheres.

Rooms
Hotel Ambassador offers a mixed experience with its rooms, which are frequently described as clean and comfortable. Many guests appreciate the cozy atmosphere and modern, functional facilities. Several reviews highlight the spacious bathrooms and the availability of room amenities such as kettles, minibars and coffee machines. The views from the rooms, especially overlooking the city or greenery, are praised by many guests.

However, the size of the rooms seems to be a consistent issue. Numerous reviews mention that the rooms are small with some describing them as ultra-small or compact. Several guests felt the room size was not justified by the price, noting that the rooms and bathrooms could be cramped. There are also mentions of outdated room elements and the need for some updates or additional furniture.

Despite the size concerns, the cleanliness of the rooms receives frequent commendation and the accommodations are generally considered well-maintained. The layout, while occasionally strange or funny, is mostly functional and practical. The quiet and well-insulated rooms add to the comfort, providing a peaceful stay.

The hotel's location and the friendly bar staff contribute positively to the overall experience. In summary, Hotel Ambassador's rooms are clean and functional with modern amenities, though they might be on the smaller side, offering beautiful views and a cozy atmosphere for guests.

Beds
Hotel Ambassador offers a range of experiences when it comes to their beds. Many guests found the beds to be exceptionally comfortable with some highlighting the top-notch pillows and mattresses. The beds were described as clean, soft and comfortably located, which added to the overall pleasant experience. However, there were mixed opinions about the size and comfort of the beds. Several guests noted that the double beds were often too narrow, measuring only 140 cm wide and not suitable for two people. Some even mentioned issues with fold-out beds and extra beds being particularly uncomfortable with springs being felt. While some guests appreciated the soft mattresses, others found them to be too hard or very uncomfortable, indicating that bed comfort can vary greatly from room to room. There's also a mention of beds being lower to the ground than usual and a few isolated remarks that the mattresses and pillows were poor quality. In summary, while many guests enjoyed a restful night's sleep on very comfortable beds, there were notable concerns about the small size and inconsistency in bed comfort across different rooms.

Cleanliness
Hotel Ambassador receives high marks for cleanliness from its guests with many emphasizing how clean and comfortable their rooms were. Several reviews highlight spotless rooms and bathrooms, noting that the hygiene was impeccable and everything felt well-maintained. The quality of the bedding and the organization of the rooms also stood out as strong points.

Guests appreciated the friendly and helpful staff, who contributed positively to their stay. The general atmosphere of the hotel is described as quiet, peaceful and cozy, adding to the overall comfort.

However, some guests noted areas for improvement, such as occasional dust, cobwebs and specific instances where cleaning wasn’t optimal. Issues like the smell of smoke in rooms and visible dirt in some areas were mentioned, indicating that the hotel’s cleaning standards can sometimes be inconsistent.

Overall, Hotel Ambassador is regarded as a clean and comfortable choice with standout service from the staff and a generally pleasant environment. The minor cleaning issues mentioned seem to be exceptions rather than the norm.

Staff
The reviews for 'Hotel Ambassador' paint a vivid picture of the exceptional service provided by the staff. Guests were consistently impressed by the friendliness and helpfulness of the team with numerous mentions of a warm and welcoming atmosphere. The receptionists were highlighted for their attentiveness, professionalism and willingness to assist with any issues promptly and courteously. The competence and knowledge of the hotel staff were frequently noted, contributing to an accommodating and supportive environment.

Employees at all levels, from the front desk to the restaurant and bar, were celebrated for their friendly and courteous demeanor. The hotel staff’s ability to provide a human touch with some guests even feeling like they were coming home, stood out in the reviews. Special mentions were given to individuals who went above and beyond to ensure a pleasant stay, reflecting a consistent quality of service. Overall, 'Hotel Ambassador' is characterized by its exceptionally friendly, efficient and accommodating staff, making it a standout choice for travelers prioritizing excellent service.

Wi-Fi
Hotel Ambassador received mixed feedback regarding its Wi-Fi from its guests. While some guests appreciated the availability of free Wi-Fi throughout the hotel, noting that the connection was excellent and stable in their rooms, others experienced challenges. Issues such as intermittent connections, weak signals and slow speeds were common complaints. In some rooms, Wi-Fi was not deemed suitable for intensive work due to its sluggish pace and frequent disconnections. Nonetheless, the hotel also received praise for offering free and usable internet access universally within its premises.

Spa
Hotel Ambassador offers a charming and well-maintained spa area that receives consistent praise for its cleanliness and efficiency. The spa features a swimming pool, two saunas, a gym and a relaxation area, all of which are kept in excellent condition. Although the pool is mentioned as being slightly on the colder side, both the water and air temperature are generally acceptable.

Guests appreciate the spa's accessibility with several mentions of it being available until 11pm, ensuring ample time for relaxation. The sauna is described as small but appealing with a particularly good temperature. The overall size of the spa facilities is noted to be modest; however, it remains sufficiently equipped to provide a pleasant experience.

Visitors highlight the convenience of free access to the spa, which is included in the room price, making it an excellent value. The need for reservations due to COVID-19 is noted, but this does not seem to detract from the overall enjoyment of the facilities.

In summary, the spa at Hotel Ambassador is a well-regarded feature, offering a relaxing retreat with clean and well-maintained amenities. Despite its compact size, the spa delivers a satisfying experience in a serene and convenient setting.

Gym
The gym at Hotel Ambassador offers a fitness space that, while small and functional, may fall short for those seeking a well-equipped facility. Guests have noted the limited number of fitness machines and a lack of air conditioning, which could affect the overall workout experience. However, the gym is described as tidy and functional with some appreciating its presence as a bonus, along with a small heated pool and sauna facilities. While the fitness room may feel cramped and insufficient for some, the added amenities and overall cleanliness provide a satisfactory experience for those not requiring extensive workout equipment.

Pool
The Hotel Ambassador's pool area, characterized by its cleanliness and integration with the spa facilities, has garnered diverse feedback from guests. Many reviews highlight the immaculate condition and excellent maintenance of both the pool and spa areas, emphasizing the positive atmosphere for relaxation. The ambiance is described as very cozy with facilities like the spa pool and sauna being particularly appreciated for their comfort and relaxing qualities. The pool area is cited as an integral part of a great relaxation and wellness experience, often praised as functional and inviting, perfect after a day of exploring the city, especially with its long operating hours and free access for hotel guests.

However, despite the overall positive remarks on the pool's cleanliness and the relaxing environment, a recurring concern among guests is the temperature of the water. Multiple reviews consistently mention that the pool water is too cold with suggestions indicating a need for better temperature control to enhance guest comfort. This issue with water temperature seems to be the most significant drawback, affecting the overall enjoyment for some visitors.

In summary, the Hotel Ambassador's pool and spa facilities are highly valued for their cleanliness, maintenance and relaxing atmosphere. Nevertheless, adjusting the pool temperature could greatly improve guest satisfaction and provide a more comfortable swimming experience.

Parking
Hotel Ambassador offers an impressive array of parking options that tend to be a major highlight for guests. The hotel provides free parking spaces both in front of the building and in the underground garage. Numerous reviews point out that there is plenty of parking available, including covered and private spaces. Guests appreciate that parking is included in the room price with no hidden extra charges. The availability of free, underground, garage and covered parking ensures that guests have flexible options to suit their needs.

However, some reviews mention that the parking spaces, especially in the underground garage, can be quite narrow and tight, making it somewhat difficult for larger vehicles to navigate. Despite this, the convenience of accessible and free parking, along with the addition of free public transportation tickets during the stay, adds significant value and ease for travelers.

On the whole, the parking facilities at Hotel Ambassador are well-regarded for being spacious, convenient and mostly free, providing a hassle-free experience for guests bringing their vehicles.

EV charging stations
Hotel Ambassador caters to electric vehicle (EV) drivers with convenient charging facilities in its garage. Guests consistently appreciated the availability of electric car chargers, noting it was great to have this amenity during their stay. The hotel ensures complimentary car parking, enhancing the overall convenience for visitors with EVs. However, a couple of reviews mentioned the need for more EV charging stations in the garage with one guest referencing the requirement to drive to a nearby Supercharger due to limited availability. Overall, the presence of electric car charging options was a noteworthy feature that many guests appreciated.

4 Star
Hotel Ambassador has garnered mixed reviews regarding its four-star rating, facilities and services. Some guests feel the establishment does not live up to its four-star designation, citing issues like room size and insufficient amenities. There are remarks about the hotel exuding a cold and uncomfortable atmosphere, as well as about some beds not meeting expectations.

While many were disappointed with the breakfast, which was described as modest and not included in the price, others appreciated the good price/quality ratio and the perks like free parking and public transport tickets. Despite some guests finding the hotel to be more akin to a three-star level, the overall sentiment suggested reliable four-star quality for others.

However, there's a consensus that improvements are necessary to fully meet the four-star standard, particularly in areas like mattress quality, room amenities and general upkeep.

Business
The Hotel Ambassador has received strong endorsements from guests who traveled for business purposes. Many guests describe it as an ideal choice for business travelers, noting the convenience of features such as large functional desks equipped with multiple sockets, which are essential for work on the go. The hotel earns high marks for its professional and attentive staff, adding a layer of ease to business stays. Free parking is listed among the practical amenities, making it even more appealing for those traveling by car.

Business travelers also appreciate the practical and convenient hotel setup, which is suited for business meetings and offers a conducive environment for professional engagements. The location of the hotel is particularly convenient for business purposes, ensuring quick access to important venues and points of interest.

The recognition and enjoyment of the spa area add a touch of relaxation to the otherwise business-focused environment, offering a refreshing break from the workday. Additionally, free transportation services further enhance the convenience factor for busy professionals.

In summary, Hotel Ambassador stands out as a very good choice for business travelers, offering a blend of necessary business amenities and relaxation options. Holiday guests also find it a recommended and enjoyable option, making it a versatile pick for different types of travelers.

Indoor Pool
The indoor pool at Hotel Ambassador is generally appreciated for its relaxing ambiance and well-maintained spa area. Guests note that the pool is complimentary and remains open until 11 PM, allowing for late-night swims. However, a recurrent observation is that the water in the indoor pool is very cold, which may be uncomfortable for some. The hotel also offers additional amenities like a parking garage and a sauna, adding to the overall convenience and relaxation options available to guests.

Luxury
Hotel Ambassador offers a luxurious stay with warm rooms, excellent kitchen service and friendly staff. This well-proportioned four-star hotel exudes a sense of luxury, justified by the high quality of its service and amenities. While the price per night might seem on the higher side for Switzerland, guests find it fully justified given the overall experience. The hotel's facilities and services meet the high standards expected of a four-star establishment, ensuring a comfortable and refined stay.

Romantic
The 'Hotel Ambassador' offers an exceptionally romantic experience, making it a perfect getaway for couples. Guests consistently highlight the peaceful and welcoming atmosphere of the hotel, situated in quiet surroundings that still remain conveniently close to the city.

The rooms provide stunning views with some overlooking the freshly snow-covered Federal Palace, Old Town and other picturesque landscapes. Guests appreciate the comfort of the top-notch beds, ensuring restful nights without discomfort. The quiet environment is noted despite the hotel being fully booked, further enhancing the romantic ambiance.

The staff is super friendly and attentive, going the extra mile to decorate rooms for special occasions such as birthdays, which adds to the celebratory and intimate experience. The spectacular views from the room windows and balconies create a charming setting for a romantic stay. For those looking for a lovely weekend getaway with their loved one, this hotel seems to be a highly recommended choice.


Yes, Hotel Ambassador has pool(s) that belong to one or more of the following categories: Indoor Pool.

Yes, a spa is available at Hotel Ambassador.

No, Hotel Ambassador doesn't allow dogs.

Yes, parking facilities are available at Hotel Ambassador.

Yes, Hotel Ambassador has a gym.

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