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Summary of reviewsMass Hotel is highly regarded for its strategic location in the heart of the city, offering unparalleled convenience with easy access to essential amenities like petrol stations, banks, fast food outlets and numerous restaurants. Guests consistently emphasize the excellent, safe parking facilities, further enhancing the convenience for travelers.
The hotel stands out for its clean and comfortable environment with praise often directed at the spacious, well-maintained rooms and comfortable toilets. The rooms are noted for being neat, featuring ample space and good air conditioning, which collectively create a comfortable atmosphere. Amenities such as kiblah arrows add to the appeal for guests with specific needs, despite some occasional maintenance issues like air conditioning leaks and non-functional TVs.
Exceptional cleanliness is a recurrent theme in guest reviews with tidy rooms and clean bed sheets being frequently mentioned. The hotel’s commitment to maintaining high standards of cleanliness extends to its staff, who are often described as kind, friendly and helpful. Their attentiveness and welcoming attitude significantly enhance the guest experience with staff members going the extra mile to fulfill requests and provide assistance.
Overall, Mass Hotel offers great value for money, combining a prime location, high standards of cleanliness and a hospitable staff, making it a commendable choice for travelers seeking comfort and convenience.
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