Please suggest which room type a family with one child should choose and where the child will sleep: Casitas with two queen size beds Highland Villas with two queen size beds
Please suggest which room type a family with two children should choose and where the children will sleep: Family Villas Casita with a king size bed interconnected to a Casita with two queen size beds
Please suggest which room type a family with three children should choose and where the children will sleep: Family Villas Casita with a king size bed interconnected to a Casita with two queen size beds
Please suggest which room type a family with one baby should choose and mention if baby cots are provided and the cost: Any room will work Cots have a price of $ 100 per night
Please suggest which room type a family with one child and one baby should choose and mention if baby cots are provided and the cost: Rooms with two queen size beds Cots have a price of $ 100 per night
Please suggest which room type a family with two babies should choose and mention if baby cots are provided and the cost: Rooms with two queen size beds Cots have a price of $ 100 per night
Baby cot details:Max age:2 Cost: $ 100
Can the baby cot be placed in the same room with the parents?Yes
Can the baby cot be placed next to the parents' bed?Yes
Is there a kids' club?No
Do you offer babysitting/child services?No
Additional amenities for children:
Games room
Kid meals
Answers last updated by Royal Palm Galapagos, Curio Collection Hotel by Hilton
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? Yes
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Yes, by using an app
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, all rooms
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 12 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide disinfecting wipes in each room? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? Yes
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: There is a protocol given by the local authorities that we have to follow
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? Buffett
Has the hotel closed during the pandemic? Yes Reopening Date: 08/14/2020
Answers last updated by Royal Palm Galapagos, Curio Collection Hotel by Hilton
Exclusive Villa with One King BedGuests will have a special experience as the villa features a fireplace. The villa provides air conditioning, a tea and coffee maker, a seating area, a safe deposit box, as well as a TV with cable channels.
Villa with One King BedGuests will have a special experience as the villa provides a fireplace. This villa is air-conditioned and features a TV with cable channels, a tea and coffee maker, a seating area and a safe deposit box.
Villa Two Queen BedsThis villa features a fireplace. The villa offers air conditioning, a tea and coffee maker, a seating area, a safe deposit box and a TV with cable channels.
Two Bedroom Family VillasThis family room's special feature is the fireplace. The spacious family room provides air conditioning, a tea and coffee maker, a seating area, a safe deposit box and a TV with cable channels.
Queen Room with Two Queen BedsThe quadruple room offers air conditioning, a tea and coffee maker, a seating area, a safe deposit box, as well as a TV with cable channels. The unit offers 2 beds.
King RoomThe air-conditioned triple room offers a TV with cable channels, a tea and coffee maker, a seating area and a safe deposit box. The unit has 1 bed.
About Royal Palm Galapagos, Curio Collection Hotel by Hilton
Yes, Royal Palm Galapagos, Curio Collection Hotel by Hilton has pool(s) that belong to one or more of the following categories: Outdoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at Royal Palm Galapagos, Curio Collection Hotel by Hilton.
No, Royal Palm Galapagos, Curio Collection Hotel by Hilton doesn't allow dogs.
No, parking facilities aren't available at Royal Palm Galapagos, Curio Collection Hotel by Hilton.
Yes, Royal Palm Galapagos, Curio Collection Hotel by Hilton has a gym.