Nestled in the heart of Big Bear Lake, the
Holiday Inn Resort The Lodge at Big Bear Lake by IHG, boasts an enviable location that consistently impresses guests. The hotel is conveniently situated near Big Bear Lake Village, allowing visitors easy access to shops, restaurants and boutiques. Proximity to the main boulevard, nightlife options, essential amenities, mountains and the lake makes it ideal for exploring the local offerings without extensive travel. The surrounding area is described as beautiful and incredibly convenient, further enhancing the hotel's appeal.
Guests have varied experiences with breakfast at the hotel. While some praise the quality of the food and the attentive, friendly staff, others are disappointed by the additional cost for breakfast and operational inconsistencies, such as unexpected restaurant closures and long wait times. Specific complaints include the lack of coffee and incomplete breakfast servings, indicating a need for service improvement despite the generally positive dining experiences.
The rooms receive mixed reviews. Many guests appreciate their cleanliness, comfort and spaciousness and commend the friendly and attentive staff. However, common complaints include outdated decor, bad smells, ant infestations and issues with room functionality like clogged drains and broken furniture. The thin walls leading to noise disturbances and a lack of daily housekeeping due to understaffing are noted areas for improvement.
Cleanliness is a strong point for the hotel with numerous guests highlighting the pristine condition of the rooms and common areas. Despite the property being slightly outdated, it is well-maintained, contributing to a positive, comfortable stay.
Staff interactions at the hotel offer a mix of experiences. Many guests describe the staff as friendly, accommodating and professional, particularly praising the morning staff and receptionists. However, some guests report encounters with rude, disrespectful and unhelpful front desk staff, suggesting inconsistency in customer service.
The pool area is well-received with guests appreciating its nice appearance, perfect temperature and cleanliness. The outdoor hot tub also garners compliments, though there are occasional mentions of cleanliness issues and pool closures.
Lastly, the comfort of the beds receives mixed feedback. While many guests find the beds comfortable with clean linens and fluffy pillows, others describe the beds as uncomfortable and outdated with flattened pillows. Despite these inconsistencies, some guests report a restful night's sleep.
Overall, the
Holiday Inn Resort The Lodge at Big Bear Lake by IHG, stands out for its prime location and dedication to cleanliness, making it a reliable choice for travelers, though it has areas needing improvement in breakfast service, room updates and staff consistency.