Quest Bella Vista

Baulkham Hills -33.74408200, 150.95337600 , 24 Norbrik Drive, Bella Vista (Show on Map)
8.2
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsQuest Bella Vista enjoys a prime, strategic location that appeals to both leisure and business travelers. It's conveniently close to Norwest Private Hospital, essential services, dining options, shopping centers like the Circa Shopping Centre and Woolworths and offers easy access to major roads such as the M2 and M7. Despite its central placement, it maintains a quiet and peaceful environment, making it a restful retreat. The hotel's clean, modern accommodations, friendly staff service and ample parking further enhance the guest experience.

Breakfast at Quest Bella Vista presents varied experiences. The onsite cafe receives positive feedback for its quality and service, while the buffet breakfast gets mixed reviews due to issues like lukewarm food and lack of variety. Despite this, the availability of room service and the occasional pleasant surprises make the breakfast experience generally positive for some guests.

Dinner options see mixed reactions; the onsite restaurant’s food quality and room service meals are praised, though the restaurant’s limited operational hours pose some challenges. Guests appreciate the full kitchen facilities in the apartments, allowing for convenient meal preparation. Local dining options and a downstairs coffee shop also add to the convenience and variety.

The rooms at Quest Bella Vista are highly praised for their spaciousness, cleanliness and well-equipped amenities including kitchenettes and laundry facilities. The modern, functional decor and comfortable beds contribute to a pleasant stay, though there are occasional minor issues like odd smells or outdated furnishings. The attentive housekeeping and effective air conditioning add to the overall comfort.

Cleanliness is a standout attribute with most guests noting the hotel's maintained and well-equipped rooms. Housekeeping is attentive, ensuring rooms remain clean and functional. Despite occasional inconsistencies, the overall cleanliness and modern conveniences receive high marks from guests.

The staff at Quest Bella Vista are frequently commended for their friendliness, professionalism and helpfulness, significantly enhancing the guest experience. Though there are occasional mentions of inconsistent service, the general sentiment is overwhelmingly positive.

The Wi-Fi service receives mixed reviews with some guests noting good performance while others experience connectivity issues. Despite some teething problems, these issues are typically resolved quickly by the staff.

The gym is valued for its equipment variety, yet some guests note outdated equipment and occasional closures. Suggestions for updates and extended hours could further improve this facility.

Parking at Quest Bella Vista is generally appreciated for its ease and convenience, although some guests found parking fees excessive and availability of spots limited at times. However, the polite and helpful staff contribute positively to the parking experience.

Quest Bella Vista offers accessible features that cater well to guests with disabilities. This includes dedicated parking spots and easy-to-navigate premises. The well-appointed accessible rooms and the property's strategic location make it a favorable choice for travelers with mobility needs.

Overall, Quest Bella Vista combines exceptional service, strategic location, modern amenities and a peaceful environment, making it an excellent choice for a reliable and comfortable stay.
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Aparthotel with Parking
This aparthotel offers serviced apartment accommodation suitable for various stay lengths.

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Room Types
Studio Apartment This studio has air conditioning, toaster and microwave. Please note, balcony Rooms are subject to availability and can not be guaranteed.

One-Bedroom Apartment This apartment features a electric kettle, sofa and air conditioning. Please note, balcony Rooms are subject to availability and can not be guaranteed.

Two-Bedroom Apartment This apartment has a microwave, stovetop and kitchen. Please note, balcony Rooms are subject to availability and can not be guaranteed.

Three-Bedroom Apartment This apartment features a microwave, electric kettle and oven. Please note, balcony Rooms are subject to availability and can not be guaranteed.

Studio with Balcony The well-equipped kitchenette features a stovetop, a refrigerator, kitchenware and a microwave. This air-conditioned studio includes a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit offers 1 bed.

One-Bedroom Apartment with Balcony This apartment features 2 living rooms, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. Meals can be prepared in the kitchen, which has a stovetop, a refrigerator, a dishwasher and kitchenware. This air-conditioned apartment comes with a dining area, a flat-screen TV with cable channels a washing machine and a balcony. The unit has 2 beds.

Two-Bedroom Apartment with Balcony This spacious apartment features 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. In the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This air-conditioned apartment includes a dining area, a flat-screen TV with cable channels a washing machine and a balcony. The unit has 3 beds.

Studio Accessible Apartment The studio features air conditioning, soundproof walls, as well as a private bathroom boasting a walk-in shower and a hairdryer. In the kitchenette, guests will find a stovetop, a refrigerator, kitchenware and a microwave. The studio provides a tea and coffee maker, a dining area, a wardrobe, a safe deposit box, as well as a flat-screen TV with cable channels. The unit has 1 bed.

Three-Bedroom Accessible Apartment This spacious apartment includes a kitchen, a seating area, 1 separate bedroom and 1 bathroom with a walk-in shower and a bath. Guests can make meals in the kitchen that is fitted with a stovetop, a refrigerator, a dishwasher and kitchenware. This air-conditioned apartment features a dining area, a flat-screen TV with cable channels a washing machine and a balcony. The unit has 3 beds.

Guest Reviews
8.2
Very Good
Location
Quest Bella Vista enjoys a highly convenient and strategic location, making it an ideal choice for both leisure and business travelers. It's notably close to Norwest Private Hospital, ensuring easy access for medical appointments and visits. The proximity to supermarkets and shopping centers, such as Circa Shopping Centre and a nearby Woolworths, offers guests excellent convenience for everyday needs without the need for long commutes.

Guests frequently highlight the hotel's walking distance to various dining options, cafes and essential services, which adds to the overall ease of their stay. The hotel is also positioned well for those attending local events or conferences with several guests noting its closeness to Bella Vista Farm and other event locations in the Hills District.

The location allows for straightforward access to major roads like the M2, M7 and main highways, facilitating travel to and from Sydney and surrounding areas. This accessibility is particularly beneficial for those on onward journeys or attending specific events, including concerts and conferences.

Quest Bella Vista also boasts a quiet and peaceful environment despite its central location, providing a restful retreat for its guests. The property's modern and clean accommodations, coupled with ease of parking and friendly staff service, round out the positive experience for those who choose to stay here.

Breakfast
At Quest Bella Vista, breakfast experiences vary widely, presenting both bright spots and areas needing improvement. The onsite cafe offers the convenience of a quick breakfast and coffee in the morning, which many guests appreciated for its quality and helpful staff. Positive remarks highlight the friendliness of the kitchen and cafe staff, who often went out of their way to ensure a pleasant dining experience. For those who enjoyed their meals, the variety was remarkable and some even described their breakfasts as amazing.

However, the buffet breakfast received mixed reviews. Some guests found it to be disappointing, citing issues such as lukewarm food, a lack of variety and occasional shortages of items like bread and fruit loaf. Fresh pastries were notably absent and the pancake machine being broken was a letdown for some. There were also comments about the buffet setup being a bit strange with sections separated awkwardly. For a few, the quality did not meet the expectations of a 4-star hotel and others found the breakfast to be outright unappetizing.

Despite these criticisms, the complimentary buffet breakfast was a positive surprise for some guests. Also, the availability of room service for breakfast was appreciated and noted for its promptness and quality. Coordination and communication regarding breakfast service timings also appear to need some improvement.

In summary, while Quest Bella Vista offers great convenience and friendly service in the breakfast cafe, there is a clear divide in guest satisfaction when it comes to the buffet breakfast with notable room for enhancement to meet the high expectations set by their 4-star rating.

Dinner
At 'Quest Bella Vista', guests had mixed experiences regarding dinner options, yet many positive aspects stood out. The onsite restaurant received praise for its outstanding food quality and room service meals were described as exceptional and well-priced, enhancing the convenience factor. Although there were disappointments about the restaurant being closed on weekends and some evenings, the provision of a full kitchen in many of the apartments allowed guests to prepare their own meals, making dinners cheaper and convenient.

For those seeking local dining options, the nearby Coco Noir restaurant garnered commendation for its quality food and guests highly recommended nearby eateries, including a Thai restaurant and a Chinese restaurant at the Woolworths complex. Moreover, the presence of a good coffee shop and restaurant downstairs added to the dining convenience.

Overall, while the limited availability of the restaurant posed some challenges, the variety of local dining alternatives and the in-room cooking facilities provided practical and enjoyable solutions for dinner.

Rooms
Quest Bella Vista's rooms stand out for their spaciousness and cleanliness, making them a comfortable choice for travelers. The apartments are well-equipped with essential amenities, including kitchenettes, laundry facilities and modern bathrooms. Guests appreciate the thoughtful layout and large size of the rooms, which cater well to families and groups. The decor is praised for being modern and functional with a touch of homeliness.

The beds receive high marks for comfort, contributing to a restful stay. Additionally, the air conditioning is effective, which is especially appreciated during hotter days. Many rooms also feature balconies, offering pleasant views and an added sense of space.

Despite a few minor issues like occasional odd smells, some tired furnishings and isolated technical glitches, the overall sentiment is positive. The hotel staff are noted for their friendliness and efficiency, enhancing the guest experience. In sum, Quest Bella Vista offers a reliable and spacious accommodation option with good value for money, ideal for those seeking a comfortable and well-appointed stay.

Beds
Quest Bella Vista receives mixed feedback regarding their beds, but the majority lean towards a positive experience. Most guests highlight the beds as being really comfortable, often describing them as comfy, cosy and clean. There are mentions of mattresses being particularly pleasant to sleep on with words like super comfortable and very comfy recurring frequently.

However, some negative points emerged, such as beds being uncomfortable or having issues with comfort. A recurring problem noted by several visitors involved beds made up of two single mattresses joined together to form a double, which sometimes led to discomfort due to separation or stiffness. Guests also mentioned the need for extra beds and noted some maintenance issues with them, including stains on mattresses and rubbish under the beds.

Despite isolated criticisms regarding certain beds and pillows, the overarching sentiment is that Quest Bella Vista offers a respectable level of comfort in their bedding, which contributes positively to the overall hotel experience.

Cleanliness
Quest Bella Vista impresses with its exceptional commitment to cleanliness and modern convenience. The majority of the guest reviews highlight the hotel’s clean, spacious and comfortable rooms. Many visitors appreciate the well-maintained and well-equipped rooms, which make their stay both pleasant and functional. Housekeeping is frequently described as attentive, ensuring that rooms are cleaned regularly and thoroughly. The hotel's overall atmosphere benefits from cleanliness, extending to both indoor and outdoor spaces.

Guests frequently note the large, well-lit rooms that offer all the necessary amenities, enhancing their experience. Positive reviews also emphasize the modern and efficient layout of the apartments with some mentioning crisp linen and comfortable beds. Natural light and a quiet environment further add to the appeal, making it an inviting place to stay.

However, there are occasional mentions of inconsistency in housekeeping quality with some guests encountering cleaning oversights such as dusty surfaces, hair on beds or smelly bathroom drains. A few reviews indicate issues with specific facilities, such as dirty bathroom plates or rubbish left under furniture. Despite these occasional comments, the general feedback remains overwhelmingly positive about the hotel's cleanliness and maintenance.

In addition, guests also appreciate the polite and helpful staff, contributing positively to their overall stay. The combination of clean, comfortable accommodations and efficient service makes Quest Bella Vista a solid choice for travelers seeking a reliable and pleasant hotel experience.

Staff
Quest Bella Vista receives high praise for its staff, often described as friendly, helpful and attentive. Guests consistently highlight the excellent customer service across various roles, from reception to the cleaning team. Notable mentions include individuals like Sunil and Mohammed, who left a positive impression for their exceptional service and professionalism. Guests appreciated the prompt and polite response to their requests, making their stay pleasant.

Despite some mentions of occasional lapses in professionalism and inconsistent service, the overall sentiment remains largely positive. The staff are frequently described as welcoming and accommodating with special commendations for certain individuals who went above and beyond. With a team known for their cheerful demeanor and readiness to assist, Quest Bella Vista ensures a memorable and comfortable experience for its visitors.

Wi-Fi
Quest Bella Vista has received a range of comments regarding its Wi-Fi service. Many guests have noted that the Wi-Fi is good and works well with some highlighting its responsiveness. However, there are also mentions of issues, such as difficulties with connection and weak signal strength. Some reviews indicate that while minor issues with the free Wi-Fi arose, they were quickly resolved. Despite these positive remarks, other guests experienced significant problems, including instances where the Wi-Fi didn't work at all or wasn't strong enough. There were also mentions of challenges with the system that requires entering the last name and room number, which some guests found problematic. Overall, while the Wi-Fi at Quest Bella Vista generally meets the needs of many guests, it has room for improvement based on the varied experiences reported.

Gym
Quest Bella Vista offers guests a gym that many describe as well-equipped with a good range of facilities. The gym provides options for customizable workouts, catering to various fitness needs. However, some reviews indicate that certain equipment is very old with specific mentions of an exercise bike that doesn't work properly. While guests appreciate the availability of the gym, there are suggestions for improvement, such as updating the equipment. Some reviews also mention that the gym was closed at times, which could be a minor inconvenience for guests looking to maintain their workout routine during their stay. Overall, the gym at Quest Bella Vista is a valuable amenity but could benefit from some updates and extended hours of operation.

Parking
Quest Bella Vista offers a variety of parking options, including secure and undercover spots. Guests appreciated the easy and convenient parking with several positive mentions of free on-site parking. The parking area is spacious and well-maintained, providing ease of access for most visitors.

However, several reviewers noted the parking fees, which some found to be excessive. There were also occasional difficulties in finding available spots, even for paying guests. Despite these concerns, many guests found the overall parking experience satisfactory, owing to the large, accessible and secure parking facilities.

The hotel staff were frequently commended for their politeness and helpfulness, further enhancing the parking experience. Nonetheless, some guests suggested that the parking arrangement could be improved to better match the cost, adding that a few more undercover spots and better availability of spaces would be beneficial.

Accessible
Quest Bella Vista has garnered positive feedback for its accessibility features, making it a good option for travelers with disabilities. The hotel stands out for its dedicated disability parking spots with recommendations for guests to contact the accommodation in advance to reserve these spaces. Reviewers frequently noted that the premises were consistently easy to navigate, reinforcing the property's commitment to accessibility.

Multiple reviews highlighted the hotel’s accessible rooms, ensuring comfort and convenience for guests requiring these facilities. Additionally, the location received praise for its convenience, being strategically situated just off major highways M2 and M7 as well as the road to Canberra. This location facilitates easy access, both to the hotel itself and to nearby destinations. Overall, Quest Bella Vista successfully combines accessibility with a prime location, making it a favorable choice for travelers with mobility needs.


No, Quest Bella Vista doesn't have any pool.

No, a spa isn't available at Quest Bella Vista.

No, Quest Bella Vista doesn't allow dogs.

Yes, parking facilities are available at Quest Bella Vista.

Yes, Quest Bella Vista has a gym.

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