Hotel Metropol Basel
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Summary of reviewsHotel Metropol Basel enjoys a highly praised location, positioned strategically next to the Basel SBB train station. Guests commend its centrality, which offers seamless access to the city center, public transportation and key attractions such as St. Peter's Square and the vibrant market hall. This makes it an ideal base for both business and leisure travelers.
The breakfast at the hotel, though receiving mixed reviews, is often noted for its quality and variety. Many appreciate the hearty offerings and excellent service, particularly enjoying the breakfast room on the 8th floor with its impressive views. However, some guests find the selection limited and the price high. The partnership with nearby Hotel Euler for breakfast services adds variety but occasionally causes confusion.
Rooms at Hotel Metropol Basel are commonly described as spacious, clean and comfortable with modern furnishings and useful amenities like kettles and fridges. Despite some issues with temperature control and the need for more consistent housekeeping, guests generally find the rooms quiet and well-maintained.
Cleanliness is a strong point with many guests endorsing the hotel's overall hygiene and neatness. Daily housekeeping maintains a high standard, although there are occasional mentions of minor oversights such as hairs in the bathroom or empty bottles left behind.
The hotel staff receive widespread acclaim for their friendliness, professionalism and helpfulness. Guests often highlight the warm, accommodating nature of the team with some staff members being singled out for their exceptional service. While there are a few reports of indifference, the overall impression remains positive.
Bed comfort at Hotel Metropol Basel is frequently praised with many guests finding the beds clean and very comfortable. However, opinions about firmness vary, indicating a need for more consistency.
Despite the positive aspects, several guests feel that the hotel does not quite meet four-star standards, primarily citing the lack of air conditioning and occasional service shortfalls. Nonetheless, the convenient location, commendable staff and general comfort make Hotel Metropol Basel a reliable choice for a pleasant stay.
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The breakfast at the hotel, though receiving mixed reviews, is often noted for its quality and variety. Many appreciate the hearty offerings and excellent service, particularly enjoying the breakfast room on the 8th floor with its impressive views. However, some guests find the selection limited and the price high. The partnership with nearby Hotel Euler for breakfast services adds variety but occasionally causes confusion.
Rooms at Hotel Metropol Basel are commonly described as spacious, clean and comfortable with modern furnishings and useful amenities like kettles and fridges. Despite some issues with temperature control and the need for more consistent housekeeping, guests generally find the rooms quiet and well-maintained.
Cleanliness is a strong point with many guests endorsing the hotel's overall hygiene and neatness. Daily housekeeping maintains a high standard, although there are occasional mentions of minor oversights such as hairs in the bathroom or empty bottles left behind.
The hotel staff receive widespread acclaim for their friendliness, professionalism and helpfulness. Guests often highlight the warm, accommodating nature of the team with some staff members being singled out for their exceptional service. While there are a few reports of indifference, the overall impression remains positive.
Bed comfort at Hotel Metropol Basel is frequently praised with many guests finding the beds clean and very comfortable. However, opinions about firmness vary, indicating a need for more consistency.
Despite the positive aspects, several guests feel that the hotel does not quite meet four-star standards, primarily citing the lack of air conditioning and occasional service shortfalls. Nonetheless, the convenient location, commendable staff and general comfort make Hotel Metropol Basel a reliable choice for a pleasant stay.
Hotel near Nightlife Spots
Positioned on Elisabethenanlage, Hotel Metropol Basel is centrally located, offering easy access to the nightlife in Steinenvorstadt and the surrounding city center.
4-Star Hotel
This hotel is conveniently located near the train station and offers comfortable accommodations. It is appreciated for its cleanliness and excellent breakfast.
Dog Friendly Hotel
Guest Reviews
Hotel Metropol Basel boasts an enviable location that consistently earns high praise from its guests. Nestled right next to the Basel SBB train station, the hotel provides unparalleled convenience for travelers arriving by train. Its central position means that the city center, bustling with restaurants, shops and cultural landmarks, is easily reachable on foot. Additionally, the proximity to public transportation hubs, including tram and bus stops, ensures seamless connectivity to various parts of the city and the airport.
Guests find it particularly advantageous for short stays and layovers with many highlighting the ease of accessing both local attractions and further travel connections. Reviewers also noted how simple it was to navigate to and from the hotel, emphasizing its strategic location across from the station. Whether visiting for business or leisure, the hotel offers a convenient and practical base for exploring Basel. The super-central position even places guests within walking distance of popular spots like St. Peter's Square and the vibrant market hall.
Overall, the location of Hotel Metropol Basel is frequently described as perfect, central and ideal for immersing oneself in the city's offerings while ensuring smooth transitions for onward journeys.
Hotel Metropol Basel’s breakfast offerings garner mixed reviews. Many guests praise the quality, describing it as delicious, hearty and with a wide variety of high-quality products. The breakfast room on the 8th floor with a great view is often highlighted as an added benefit, making for an enjoyable dining experience. The excellent service from the breakfast staff also receives commendations.
However, some guests find the breakfast lacking in variety and overpriced considering its offerings. There are mentions of the breakfast being too expensive and not justifying the cost with some describing it as basic or even disappointing. The continental breakfast seems to have fewer options, sometimes running low on supplies. Suggestions for improvement include adding more warm options like bacon or scrambled eggs and providing tea in addition to coffee.
The collaboration with the nearby Hotel Euler for breakfast services provides some guests with a wider selection in a beautiful setting, but this arrangement also results in occasional confusion and inconvenience. Despite these criticisms, many guests still find the breakfast good, ample and satisfying, appreciating the convenience and the overall quality of the food provided.
Hotel Metropol Basel appears to offer a variety of room types that cater to different needs and preferences, consistently described as clean and comfortable by guests. Many reviews highlight the spaciousness of the rooms, often noting that they are modern, well-furnished and equipped with amenities like kettles and fridges. Some rooms provide lovely views of the city or train station, contributing to a pleasant stay.
Guests appreciated the peaceful atmosphere with many rooms being particularly quiet despite the hotel's central location. Comfortable beds and well-maintained amenities added to the overall positive experience. Reviews also point out the cleanliness and good condition of the rooms, though some mentioned that the hotel could improve in maintaining consistent housekeeping standards.
Temperature control appears to be a common issue with several guests finding the rooms too warm or lacking air conditioning, leading to discomfort. However, the positive aspects such as cleanliness, comfort and functionality of the rooms were recurrent themes in the feedback.
The hotel itself is noted for being conveniently located, making it a pragmatic choice for travelers. Overall, while there are areas that could use some improvement, Hotel Metropol Basel generally delivers a satisfactory and comfortable stay for its guests.
Hotel Metropol Basel offers a bed experience that generally leans towards comfort and quality, making it a strong point for many guests. The majority of reviews highlight the beds as being clean, comfortable and conducive to a good night's sleep. Phrases like "very comfortable mattress and pillow" and "extremely comfortable bed" are common, suggesting that most guests find the bedding satisfactory. The use of double beds has also been positively noted with several guests appreciating this option.
However, opinions on bed firmness vary. While many guests praise the beds for being "super comfortable" and "comfy," a notable number of reviews point out that some beds were "too soft" or "hard and uncomfortable." Issues like beds being "too soft, sinking in the middle" or "hard and uncomfortable" do appear, indicating a need for consistency in bed quality.
Despite a few reports of beds being either too firm or too soft and occasional issues with bed configuration such as separate beds and beds moving apart, the predominant sentiment is positive. The hotel’s attention to bedding comfort and cleanliness generally ensures a pleasant stay, as evidenced by recurring comments on neat and well-maintained beds. This makes Hotel Metropol Basel a reliable choice for guests prioritizing a good night’s sleep.
Hotel Metropol Basel receives commendations for its cleanliness with numerous guests highlighting the clean and comfortable rooms. The overall environment of the hotel is described as peaceful and spotless with daily housekeeping maintaining a high level of hygiene. The rooms are often singled out for being particularly neat, well-maintained and even pristine, aligning well with Swiss standards of cleanliness.
However, several critiques suggest that while initial impressions are positive, there are areas that require attention. Some guests reported issues such as hairs in the bathroom, empty beer bottles left in the room and occasional dusty areas. The state of the bathrooms received mixed reviews with some noting that they were generally clean, while others noticed specific oversights like dirty walls and wet bathroom floors due to poor shower design. There were also comments about missing amenities, such as slippers and empty soap canisters.
Despite these occasional lapses, the overall sentiment leans positively towards good cleanliness. Many guests appreciated the hotel's efforts in maintaining a clean, modern ambiance, even though some feel that the hotel structure could benefit from modernization. In summary, Hotel Metropol Basel generally excels in cleanliness with room for small improvements to meet the impeccable standards expected by its guests.
The reviews for 'Hotel Metropol Basel' suggest that the hotel staff are a remarkable highlight of the guest experience. Consistently described as friendly, professional and helpful, the team across all departments—from reception to housekeeping and breakfast services—exhibits exemplary courtesy and attentiveness. Guests frequently mention the welcoming demeanor and willingness to assist with any issues, particularly noting the outstanding service from receptionists and the concierge. Staff members are also praised for being very polite and accommodating, often going the extra mile, such as providing detailed information and ensuring a pleasant stay. Notably, individuals like Macu and Nada have been singled out for their exceptional kindness and professionalism. However, a few guests did experience moments of indifference or encountered staff who were perceived as not very friendly. Despite these occasional lapses, the overall impression is that 'Hotel Metropol Basel' prides itself on maintaining high standards of customer service, backed by a team that is both warm and dedicated.
Hotel Metropol Basel is often critiqued for not living up to its advertised four-star rating. Multiple reviews highlight the lack of air conditioning as a significant oversight for a hotel of this caliber. Guests frequently express that the level of comfort and facilities provided are more in line with a three-star accommodation. The hotel's services, including the breakfast offering, are seen as falling short of four-star standards. Additionally, issues such as the breakdown of the elevator further impair the guest experience. Overall, despite its claims, the hotel appears to consistently disappoint those expecting true four-star quality.
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Location
Guests find it particularly advantageous for short stays and layovers with many highlighting the ease of accessing both local attractions and further travel connections. Reviewers also noted how simple it was to navigate to and from the hotel, emphasizing its strategic location across from the station. Whether visiting for business or leisure, the hotel offers a convenient and practical base for exploring Basel. The super-central position even places guests within walking distance of popular spots like St. Peter's Square and the vibrant market hall.
Overall, the location of Hotel Metropol Basel is frequently described as perfect, central and ideal for immersing oneself in the city's offerings while ensuring smooth transitions for onward journeys.
Breakfast
However, some guests find the breakfast lacking in variety and overpriced considering its offerings. There are mentions of the breakfast being too expensive and not justifying the cost with some describing it as basic or even disappointing. The continental breakfast seems to have fewer options, sometimes running low on supplies. Suggestions for improvement include adding more warm options like bacon or scrambled eggs and providing tea in addition to coffee.
The collaboration with the nearby Hotel Euler for breakfast services provides some guests with a wider selection in a beautiful setting, but this arrangement also results in occasional confusion and inconvenience. Despite these criticisms, many guests still find the breakfast good, ample and satisfying, appreciating the convenience and the overall quality of the food provided.
Rooms
Guests appreciated the peaceful atmosphere with many rooms being particularly quiet despite the hotel's central location. Comfortable beds and well-maintained amenities added to the overall positive experience. Reviews also point out the cleanliness and good condition of the rooms, though some mentioned that the hotel could improve in maintaining consistent housekeeping standards.
Temperature control appears to be a common issue with several guests finding the rooms too warm or lacking air conditioning, leading to discomfort. However, the positive aspects such as cleanliness, comfort and functionality of the rooms were recurrent themes in the feedback.
The hotel itself is noted for being conveniently located, making it a pragmatic choice for travelers. Overall, while there are areas that could use some improvement, Hotel Metropol Basel generally delivers a satisfactory and comfortable stay for its guests.
Beds
However, opinions on bed firmness vary. While many guests praise the beds for being "super comfortable" and "comfy," a notable number of reviews point out that some beds were "too soft" or "hard and uncomfortable." Issues like beds being "too soft, sinking in the middle" or "hard and uncomfortable" do appear, indicating a need for consistency in bed quality.
Despite a few reports of beds being either too firm or too soft and occasional issues with bed configuration such as separate beds and beds moving apart, the predominant sentiment is positive. The hotel’s attention to bedding comfort and cleanliness generally ensures a pleasant stay, as evidenced by recurring comments on neat and well-maintained beds. This makes Hotel Metropol Basel a reliable choice for guests prioritizing a good night’s sleep.
Cleanliness
However, several critiques suggest that while initial impressions are positive, there are areas that require attention. Some guests reported issues such as hairs in the bathroom, empty beer bottles left in the room and occasional dusty areas. The state of the bathrooms received mixed reviews with some noting that they were generally clean, while others noticed specific oversights like dirty walls and wet bathroom floors due to poor shower design. There were also comments about missing amenities, such as slippers and empty soap canisters.
Despite these occasional lapses, the overall sentiment leans positively towards good cleanliness. Many guests appreciated the hotel's efforts in maintaining a clean, modern ambiance, even though some feel that the hotel structure could benefit from modernization. In summary, Hotel Metropol Basel generally excels in cleanliness with room for small improvements to meet the impeccable standards expected by its guests.
Staff
4 Star
No, Hotel Metropol Basel doesn't have any pool.
No, a spa isn't available at Hotel Metropol Basel.
Yes, Hotel Metropol Basel welcomes dogs.
No, parking facilities aren't available at Hotel Metropol Basel.
No, Hotel Metropol Basel doesn't have a gym.
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