World > Europe > Bulgaria > Blagoevgrad > Bansko > Hotels in Bansko > Family Hotel Elitsa

Family Hotel Elitsa

Bansko , Gotse Delchev 12 (Show on Map)

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1 room2 guests 1 room, 2 guests

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Summary of reviewsFamily Hotel Elitsa is a great choice for tourists looking for a conveniently located, family-run hotel with good value for money. The hotel offers a homely breakfast and dinner with a variety that changes every day, which is generally considered good and fantastic for the price. Guests are treated to spacious and modern rooms that are kept immaculately clean, although some guests had issues with language barriers when booking and had to change rooms. The hotel maintains a high standard of cleanliness with guests noting the cleanliness of the rooms and bathrooms. The staff is overwhelmingly praised for their friendly and helpful nature with guests appreciating their accommodating nature. Overall, guests agree that the personal service provided by the staff is a standout feature of this hotel.
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Categories

Hotel near Golf Courses

Hotel near Ski Resorts

Hotel for Honeymoon

Family Friendly Hotel

What percentage of your guests are families? Between 50% and 90%

Family-Friendly room types:

Family rooms. Number: 5

Triple rooms. Number: 5

Quad rooms. Number: 2

Two-bedroom apartments. Number: 1

Penthouse . Number: 1

Please suggest which room type a family with one child should choose and where the child will sleep:
Triple rooms.

Hotel near Nightlife Spots

Business Hotel

Hotel with Parking

Cheap Hotel

3-Star Hotel

Room Types

About Family Hotel Elitsa

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Guest Reviews

Location

Family Hotel Elitsa is a gem nestled in a quiet and excellent location at the heart of Bansko. Visitors can take a short 10-minute walk to the main town and enjoy the sights and sounds of the city square. Although the gondola is a bit of a hike, the hotel offers free transportation to and from it. Guests can also enjoy the beautiful mountain views from their rooms, which are clean, warm and cozy. The hotel's central location makes it a perfect base for exploring Bansko and the staff at the reception are friendly and helpful. Overall, Elitsa Hotel is an excellent choice for tourists looking for a conveniently located, family-run hotel with good value for money.

Breakfast

Family Hotel Elitsa offers a homely breakfast and dinner with a variety that changes every day. While some dishes were reportedly cold, the majority of guests found the breakfast to be good and fantastic for the price. The hotel provides a small breakfast buffet that is served 15 minutes before the official opening time. Breakfast is generally considered ok with some guests finding it acceptable, while others thought it was of poor quality with little variation. Despite the mixed reviews, the majority seem to enjoy the breakfast and regard it as a highlight of their stay, referring to it as an "hotel feast."

Rooms

At the Family Hotel Elitsa, guests are treated to spacious and modern rooms that are kept immaculately clean. While some rooms may be smaller than others, the overall size is good and the rooms are warm and cozy. Beds are comfortable and bathrooms are large with some featuring deluxe double rooms with big showers. However, some guests had issues with language barriers when booking and had to change rooms, which resulted in uncomfortable sleeping arrangements. While some rooms lacked balconies, others had lovely views. Unfortunately, a few reviews noted issues with cleanliness with some reporting that their rooms were never cleaned during their stay. Other complaints focused on discomfort caused by inconvenient furniture arrangements, such as small spaces or cramped sofas. Despite these issues, the hotel's food was deemed quite acceptable, but it's important to note that certain amenities, such as ski racks or clothing hooks, were missing from some rooms.

Cleanliness

If you're looking for a cozy hotel with great cleanliness, Family Hotel Elitsa is a fantastic choice. The rooms are extra clean and comfortable with plenty of amenities like toiletries and fresh sandwiches. Despite COVID prevention protocols being displayed throughout the hotel, some guests did not comply with the rules. However, overall, the hotel maintains a high standard of cleanliness with guests noting the cleanliness of the rooms and bathrooms. The hotel's location is also praised with some guests complimenting the staff's helpfulness at the front desk. If you want a clean and comfortable stay, Family Hotel Elitsa might be perfect for you.

Staff

When it comes to the staff of Family Hotel Elitsa, there seem to be overwhelming positive reviews. Guests consistently praise the friendly and helpful nature of the staff. Specifically, they mention employees such as Katya and Svetlana for being exceptionally nice. Even the owner made an impression on guests with his friendly talk during dinner. The staff went above and beyond by keeping suitcases in reception after check-in and guests appreciated their accommodating nature. However, a few guests did have negative experiences with staff members who were seen as rude, unprofessional or unable to communicate effectively in English or Bulgarian. Overall, guests agree that the personal service provided by the staff is a standout feature of this hotel.

No, Family Hotel Elitsa doesn't have any pool.

No, a spa isn't available at Family Hotel Elitsa.

No, Family Hotel Elitsa doesn't allow dogs.

Yes, parking facilities are available at Family Hotel Elitsa.

No, Family Hotel Elitsa doesn't have a gym.

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