The
DoubleTree by Hilton Phuket Banthai Resort is highly praiseworthy for its exceptional location, directly opposite Patong Beach and within close proximity to key attractions like Bangla Road, various dining and nightlife options. Guests appreciate the convenience of walking to nearby amenities and the resort's peaceful ambiance despite its central location.
The hotel's breakfast is a standout feature, offering an extensive and diverse selection with options for various dietary needs, including gluten-free choices. The food is fresh, well-prepared and served in a spacious and comfortable setting, bolstered by friendly service. Although some guests noted occasional crowding and called for more variety, the breakfast remains a highlight for many.
Dinner service also receives favorable reviews with multiple dining options featuring well-prepared local and international dishes. The pool bars, particularly for their cocktails and snacks, add to the relaxing atmosphere. Despite some comments on higher prices compared to local eateries and occasional quality concerns, the dining experience is generally positive.
The rooms present a mixed bag, where many appreciate the spaciousness, cleanliness and modern amenities of select newly renovated rooms. However, a notable number of reviews mention issues like outdated furniture, poor ventilation and noise. Consistency in room quality remains a concern, though the excellent housekeeping and nice views—especially from the poolside rooms—add appeal.
Cleanliness at the resort garners praise with efficient housekeeping noted for maintaining high standards. While there are occasional mentions of aged appearances and intermittent cleanliness issues, the overall effort to keep the property hygienic shines through.
The staff consistently receive high commendations for their friendliness, professionalism and attentive service. Many guests have had memorable interactions with specific staff members and cite the team as a significant positive aspect of their stay.
Wi-Fi service is another area with mixed reviews. Many guests enjoy fast and reliable internet, particularly in the lobby and some rooms, whereas others experience inconsistent connectivity and slow speeds. Ensuring good Wi-Fi quality remains a task needing attention.
The gym offers a satisfactory, if small, workout space that suits most guests' needs. It is well-maintained and air-conditioned with basic equipment available. Still, there is room for improvement and modernizing.
The resort’s three clean and well-maintained swimming pools, including swim-up bars, are frequently praised for their relaxing environment and variety catering to both adults and children. Some guests note minor issues such as occasional crowding or noise and the need for better maintenance of pool towels.
The beachfront location is a significant asset, allowing easy access to Patong Beach and offering stunning views and the opportunity to engage in beachside activities. This convenience is a major draw for many travelers.
Opinions on parking are generally favorable with free and convenient parking available, although some guests mention limited space. Family-friendliness of the resort receives mixed feedback, suggesting the need for enhanced family-oriented amenities.
Overall, the
DoubleTree by Hilton Phuket Banthai Resort excels in its superb location, breakfast offerings, friendly staff and excellent pool facilities, making it a favored choice for travelers despite some areas needing enhancement.