DoubleTree by Hilton Phuket Banthai Resort
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe DoubleTree by Hilton Phuket Banthai Resort is highly praiseworthy for its exceptional location, directly opposite Patong Beach and within close proximity to key attractions like Bangla Road, various dining and nightlife options. Guests appreciate the convenience of walking to nearby amenities and the resort's peaceful ambiance despite its central location.
The hotel's breakfast is a standout feature, offering an extensive and diverse selection with options for various dietary needs, including gluten-free choices. The food is fresh, well-prepared and served in a spacious and comfortable setting, bolstered by friendly service. Although some guests noted occasional crowding and called for more variety, the breakfast remains a highlight for many.
Dinner service also receives favorable reviews with multiple dining options featuring well-prepared local and international dishes. The pool bars, particularly for their cocktails and snacks, add to the relaxing atmosphere. Despite some comments on higher prices compared to local eateries and occasional quality concerns, the dining experience is generally positive.
The rooms present a mixed bag, where many appreciate the spaciousness, cleanliness and modern amenities of select newly renovated rooms. However, a notable number of reviews mention issues like outdated furniture, poor ventilation and noise. Consistency in room quality remains a concern, though the excellent housekeeping and nice views—especially from the poolside rooms—add appeal.
Cleanliness at the resort garners praise with efficient housekeeping noted for maintaining high standards. While there are occasional mentions of aged appearances and intermittent cleanliness issues, the overall effort to keep the property hygienic shines through.
The staff consistently receive high commendations for their friendliness, professionalism and attentive service. Many guests have had memorable interactions with specific staff members and cite the team as a significant positive aspect of their stay.
Wi-Fi service is another area with mixed reviews. Many guests enjoy fast and reliable internet, particularly in the lobby and some rooms, whereas others experience inconsistent connectivity and slow speeds. Ensuring good Wi-Fi quality remains a task needing attention.
The gym offers a satisfactory, if small, workout space that suits most guests' needs. It is well-maintained and air-conditioned with basic equipment available. Still, there is room for improvement and modernizing.
The resort’s three clean and well-maintained swimming pools, including swim-up bars, are frequently praised for their relaxing environment and variety catering to both adults and children. Some guests note minor issues such as occasional crowding or noise and the need for better maintenance of pool towels.
The beachfront location is a significant asset, allowing easy access to Patong Beach and offering stunning views and the opportunity to engage in beachside activities. This convenience is a major draw for many travelers.
Opinions on parking are generally favorable with free and convenient parking available, although some guests mention limited space. Family-friendliness of the resort receives mixed feedback, suggesting the need for enhanced family-oriented amenities.
Overall, the DoubleTree by Hilton Phuket Banthai Resort excels in its superb location, breakfast offerings, friendly staff and excellent pool facilities, making it a favored choice for travelers despite some areas needing enhancement.
Categories
The hotel's breakfast is a standout feature, offering an extensive and diverse selection with options for various dietary needs, including gluten-free choices. The food is fresh, well-prepared and served in a spacious and comfortable setting, bolstered by friendly service. Although some guests noted occasional crowding and called for more variety, the breakfast remains a highlight for many.
Dinner service also receives favorable reviews with multiple dining options featuring well-prepared local and international dishes. The pool bars, particularly for their cocktails and snacks, add to the relaxing atmosphere. Despite some comments on higher prices compared to local eateries and occasional quality concerns, the dining experience is generally positive.
The rooms present a mixed bag, where many appreciate the spaciousness, cleanliness and modern amenities of select newly renovated rooms. However, a notable number of reviews mention issues like outdated furniture, poor ventilation and noise. Consistency in room quality remains a concern, though the excellent housekeeping and nice views—especially from the poolside rooms—add appeal.
Cleanliness at the resort garners praise with efficient housekeeping noted for maintaining high standards. While there are occasional mentions of aged appearances and intermittent cleanliness issues, the overall effort to keep the property hygienic shines through.
The staff consistently receive high commendations for their friendliness, professionalism and attentive service. Many guests have had memorable interactions with specific staff members and cite the team as a significant positive aspect of their stay.
Wi-Fi service is another area with mixed reviews. Many guests enjoy fast and reliable internet, particularly in the lobby and some rooms, whereas others experience inconsistent connectivity and slow speeds. Ensuring good Wi-Fi quality remains a task needing attention.
The gym offers a satisfactory, if small, workout space that suits most guests' needs. It is well-maintained and air-conditioned with basic equipment available. Still, there is room for improvement and modernizing.
The resort’s three clean and well-maintained swimming pools, including swim-up bars, are frequently praised for their relaxing environment and variety catering to both adults and children. Some guests note minor issues such as occasional crowding or noise and the need for better maintenance of pool towels.
The beachfront location is a significant asset, allowing easy access to Patong Beach and offering stunning views and the opportunity to engage in beachside activities. This convenience is a major draw for many travelers.
Opinions on parking are generally favorable with free and convenient parking available, although some guests mention limited space. Family-friendliness of the resort receives mixed feedback, suggesting the need for enhanced family-oriented amenities.
Overall, the DoubleTree by Hilton Phuket Banthai Resort excels in its superb location, breakfast offerings, friendly staff and excellent pool facilities, making it a favored choice for travelers despite some areas needing enhancement.
Beachfront Resort
Situated across the road from Patong Beach, this resort offers convenient beach access. It is known for its extensive lagoon-style swimming pools and provides comfortable accommodation with modern amenities.
What is between the hotel and the beach?
A road
Answers last updated by our editors
Resort near The Beach
Found on Thaveewong Road, this resort is set on Patong Beach. Its location provides immediate access to the beach and stunning ocean views.
Resort Taking Steps Towards Sustainability
DoubleTree by Hilton Phuket Banthai Resort is certified with ISO 14001:2015 for Environmental Management and ISO 50001:2018 for Energy Management Systems. The resort has eliminated plastic straws, stir sticks, and cocktail picks from its operations. It is also transitioning from individual bath toiletries to full-size dispensers to further reduce plastic waste.
Resort near Nightlife Spots
Located on Patong Beach, this resort is near entertainment and nightlife venues. DoubleTree by Hilton offers a comfortable and upscale experience with easy access to local attractions.
Resort with Swimming Pool
Features three large free-form swimming pools, offering ample space for relaxation and recreation. Its central Patong location makes it convenient for accessing nearby attractions.
Pool Swim Up Bar Outdoor Pool
Resort with Free Wi-Fi
This resort offers free Wi-Fi throughout the property, allowing guests to stay connected in all areas. It is a resort, providing a range of services and amenities.
Resort with Parking
Provides parking for guests, adding convenience to their stay. The parking facilities are well-managed and easily accessible from the main resort area.
EV charging stations
Accessible Resort
While specific accessibility features are not detailed in the provided snippets, this hotel is part of a major international chain known for providing accessible options and is located on Patong Beach.
Resort with Outdoor Pool
With its multiple interconnected pools winding through the resort, DoubleTree by Hilton provides a unique and engaging pool experience. Guests can swim through the lush landscape, enjoying various water features.
Resort with Swim Up Bar
While specific details about the swim-up bar are limited, DoubleTree resorts often include poolside bars as a standard amenity.
Resort with EV Charging Stations
Resort for Honeymoon
Family Friendly Resort
Romantic Resort
Business Resort
Resort with Gym
4-Star Resort
Guest Reviews
The DoubleTree by Hilton Phuket Banthai Resort receives high praise for its prime location, making it a standout choice for travelers. Nestled right in front of Patong Beach, guests enjoy direct beach access and are a mere stone's throw from the lively Patong center. The hotel's placement on the main road along the beachfront offers proximity to various tourist attractions, including Bangla Road, bars, restaurants, shops and nightlife, all within easy walking distance. Despite being centrally located in the bustling area, the resort maintains a peaceful and quiet ambiance, offering a serene retreat amidst the action. This convenience extends to essential services such as supermarkets, pharmacies and tuk-tuk stands, enabling guests to manage without a car. Overall, the DoubleTree by Hilton Phuket Banthai Resort stands out for its superb location that effortlessly combines beachside relaxation with easy access to Patong's vibrant attractions, making it a favored choice for visitors.
Guests staying at the DoubleTree by Hilton Phuket Banthai Resort generally have very positive experiences with the hotel's breakfast offerings. Many reviews highlight the breakfast as great, excellent and superb, emphasizing a wide variety of options that cater to diverse tastes and dietary needs, including gluten-free choices. The buffet features a range of items from local Thai dishes to continental selections with numerous mentions of delicious and freshly prepared food.
Guests appreciate the extensive spread, noting abundant choices of breads, fresh juices and made-to-order egg stations. The breakfast facilities are described as spacious and comfortable and specific items like cinnamon rolls and excellent coffee receive special mentions. The service is often praised with excellent housekeeping and friendly staff enhancing the overall experience.
The breakfast area, separate from the main accommodation, is also well-regarded for its setup and atmosphere. Despite some isolated comments about lack of variety in salads or repetitive daily options, the general consensus is that the breakfast is plentiful, tasty and varied.
However, some reviews mention occasional crowding in the breakfast room and a few guests felt the breakfast could have been more diverse or better value for the cost. Overall, the hotel's breakfast is considered a highlight, contributing positively to guests' stays with its diverse and delicious offerings.
DoubleTree by Hilton Phuket Banthai Resort offers a varied dining experience with multiple options. The main hotel restaurant receives high praise for its broad selection of both local and international foods and serves delicious dishes that are well-prepared. Many guests enjoyed the dinner service and found the staff friendly and attentive. The pool bars are a highlight, serving amazing cocktails and lovely snacks, adding to the relaxing ambiance.
The cocktails, particularly at the various pool bars, are often highlighted as a delight. Guests appreciated the good value during happy hours and found the prices to be reasonable overall. The Mojito Bar and Timmy’s Bar stood out for their great drinks and lively atmospheres.
Despite these positives, some reviews noted issues regarding the quality of certain menu items and mentioned that restaurant prices were significantly higher than those of local eateries. Nonetheless, gluten-free options and welcoming cookies during meals added a pleasant touch to the dining experience.
The hotel's prime location with its restaurants facing the street, adds to the atmosphere, making dining here an enjoyable experience. The overall consensus among guests is that while there are areas for improvement, the dining offerings, especially the drinks and poolside snacks, contribute significantly to a pleasant stay at the DoubleTree by Hilton Phuket Banthai Resort.
The rooms at the DoubleTree by Hilton Phuket Banthai Resort receive mixed reviews from guests. Positively, many guests find the rooms to be spacious, clean and comfortable with pleasant balconies and nice views, particularly the poolside rooms and those with lovely sunset views. The premium pool view rooms, as well as the upgraded and newly renovated rooms, are highlighted for their modern amenities and aesthetic appeal. Guests also appreciate the excellent breakfast and the generally friendly and helpful staff.
However, there are significant concerns raised about the state of many rooms. Numerous reviews point to rooms being outdated with old furniture, chipped tiles and stained bathtubs. Some rooms suffer from poor ventilation and musty smells and noise from the surroundings can be an issue. Guests frequently mention that many rooms need urgent renovation and better cleanliness with some experiencing problems like damp bedding, inadequate room facilities and insufficient plug sockets.
Rooms vary in size with some being small and cramped, while others are large and well-appointed. Although the rooms are functional and often clean, the wear and tear is notable and some guests receive rooms that do not match the pictures or descriptions. Additionally, due to ongoing renovations, not all rooms have been updated, leading to inconsistencies in room quality.
Overall, while there are aspects of the accommodation that are highly appreciated, many guests feel that improvements and updates are necessary to meet their expectations and to truly reflect the quality synonymous with the Hilton brand.
At the DoubleTree by Hilton Phuket Banthai Resort, guests have consistently praised the beds for their comfort and size. Reviews often highlight the beds as large with many emphasizing the king-size options that provide plenty of room for relaxation. Comfort is a recurring theme with adjectives like comfy, soft and ultra-comfortable frequently used to describe the sleep experience. Pillows also receive high marks, often noted as exceptional and contributing significantly to a restful night's sleep.
However, there are occasional mentions of issues such as flat or overly soft pillows with some guests preferring firmer support. A few comments indicate a disparity in bed quality due to outdated or small beds in certain rooms and isolated incidents of bedding issues like stained sheets or dampness upon arrival. Despite these minor setbacks, the majority of the feedback is overwhelmingly positive, making the beds at DoubleTree by Hilton Phuket Banthai Resort a noteworthy feature for travelers seeking comfort and a good night's rest.
The DoubleTree by Hilton Phuket Banthai Resort largely impresses guests with its high standard of cleanliness. Many guests frequently praise the hotel for its clean and well-maintained conditions. Rooms are described as consistently clean and comfortable with housekeeping services being efficient and thorough, even tackling twice-daily routines. The cleaning team is noted as being exceptional, prompt and attentive to detail, ensuring that both rooms and common areas are up to hygienic standards. The swimming pools also receive multiple commendations for their cleanliness.
However, it’s worth noting that some guests have pointed out issues with the aged appearance and occasional musty smell of the rooms. There are mixed reviews regarding the room renovations with some finding the facilities outdated, particularly the bathrooms and showers. Few comments also pointed out intermittent problems with pests and occasional lapses in cleaning efficiency. Nevertheless, the overall impression is that the hotel's cleanliness and hygiene efforts are generally commendable.
The staff at DoubleTree by Hilton Phuket Banthai Resort come highly praised for their friendliness, helpfulness and professionalism. Guests repeatedly highlight the staff's accommodating nature, noting that they are exceptionally polite and responsive. From the front desk to housekeeping and kitchen service, the staff's customer service is applauded for being attentive and warm. Special mentions go to individuals like Mr. Jo Byrgiel, Khun Air, Ms. Fon and Nook, who have left a lasting impression with their excellent service.
The reception staff, in particular, are commended for their welcoming and responsive attitude. Guests appreciate the efficient and thorough room cleaning services. The hotel's staff at Timmy’s Bar and other dining areas are also noted for their great service and hospitality, enhancing the overall guest experience.
Instances of staff going above and beyond, such as managing impeccable room service and arranging special anniversary decorations, contribute significantly to making the guests' stay memorable. Despite a few isolated mentions of cold or indifferent behavior and service delays, the overwhelming consensus paints a picture of a dedicated and enthusiastic team that strives to make every guest feel valued and comfortable.
Overall, the hotel staff’s friendliness, helpfulness and exceptional service play a crucial role in making DoubleTree by Hilton Phuket Banthai Resort a top choice for many travelers.
The DoubleTree by Hilton Phuket Banthai Resort offers a mixed experience when it comes to Wi-Fi. Many guests have praised the fast and excellent Wi-Fi in both rooms and the lobby, highlighting good connectivity and internet speed. Some described the Wi-Fi as brilliant and excellent and others found it fast and nice for their needs.
However, there are complaints about inconsistent and slow connections with some mentioning the Wi-Fi being non-existent or unusable in their rooms. Connectivity issues that require frequent reconnections and unsecured, open Wi-Fi are also noted by several guests. Furthermore, some users have pointed out that better connectivity is only available after becoming a Hilton Honors member, yet even then, the quality can be mediocre.
Overall, while many guests enjoy solid Wi-Fi service, there are intermittent issues that potential visitors should be aware of.
DoubleTree by Hilton Phuket Banthai Resort features a well-maintained gym that, while small, meets the needs of most guests. The air conditioning is efficient, ensuring a comfortable workout environment despite the tropical heat. The equipment, albeit somewhat outdated, is functional and maintained in good condition. The gym includes key amenities such as cardio machines, benches, a Smith machine and dumbbells. Additionally, the fitness center is open 24 hours, providing guests with flexible workout times. Reviews also note that the gym and sauna were excellent, adding to the overall positive fitness experience at the resort. However, some guests felt that the gym could benefit from more equipment and modernization.
The DoubleTree by Hilton Phuket Banthai Resort stands out for its impressive array of swimming pools. The hotel features three main pools that guests consistently describe as beautiful, large, clean and well-maintained. Their design is praised for providing a relaxing atmosphere with enough loungers available for sunbathing. The pool areas are varied, catering to both adults and children; some pools are shallow making them kid-friendly, while others are deeper and ideal for swimming.
The swim-up bars are a hit among visitors, noted for their convenience and the enjoyable ambiance they add to the poolside experience. The poolside rooms offer direct access to the swimming areas, although some guests have mentioned the lack of privacy due to the proximity of loungers to the patio areas.
Despite mostly positive feedback, a few guests felt that the pool water could be cleaner and occasionally found the pools crowded or slightly noisy. There were also minor complaints about the availability of pool towels late in the day and the high cost of certain amenities.
Overall, the pool facilities at the DoubleTree by Hilton Phuket Banthai Resort provide a remarkable and enjoyable experience, making them a significant highlight of the stay.
The DoubleTree by Hilton Phuket Banthai Resort enjoys an enviable location right by Patong Beach with many reviews highlighting its excellent beachfront positioning. Guests consistently praise the resort's proximity to the beach, often noting that it is just a short walk away or right across the street, making beach access incredibly convenient. This prime spot allows for stunning beach views and easy participation in various beach activities.
The resort's immediate access to the lively and bustling Patong Beach is a major draw for visitors who appreciate being close to the vibrant tourist area. Despite the occasional mention of noise and crowded conditions, many guests still emphasize the resort's fantastic location, perfect for regular beach walks and enjoying the energetic beach atmosphere. Fireworks and other beachside activities add to the dynamic experience.
Overall, the DoubleTree by Hilton Phuket Banthai Resort stands out for its strategic and convenient location, providing guests with quick and enjoyable access to one of Phuket's most popular beaches.
Guests at DoubleTree by Hilton Phuket Banthai Resort generally find the parking facilities quite satisfactory. Many appreciate that parking is available and describe it as easy and convenient. Free parking is a notable highlight, in addition to the availability of a charging station for electric vehicles. While several guests mentioned that plenty of parking space is assured, some reviews did indicate limitations with comments about parking being very limited or not adequate. A few additional services such as parking valet and guaranteed parking add to the convenience for visitors. However, some expressed minor issues like missing CNN channels and lack of a map of Phuket, which might detract slightly from the overall experience.
The DoubleTree by Hilton Phuket Banthai Resort receives mixed feedback when it comes to family and kid-friendly amenities. On the positive side, the hotel is deemed spacious and family-friendly, offering family suites, family beds and family-oriented services that make it ideal for parents with children. There are plenty of family entertainments nearby and the pool is noted as a nice spot for kids. Parents can feel at ease as children have the freedom to explore the hotel without restrictions and can order anything without feeling unsafe.
However, there are also some downsides. Some reviews mention that the environment can be noisy due to children at the pool and a few reviews suggest that Patong itself might not be ideal for a family vacation. Despite these points, the hotel remains a popular choice for many families with several reviews recommending it for family stays and praising its suitability for family trips.
DoubleTree by Hilton Phuket Banthai Resort is ideally situated for travelers seeking vibrant nightlife experiences. Located in close proximity to Bangla Road and Bangla Walking Street, guests have easy access to an array of nightclubs, bars and late-night activities. The heart of Patong's bustling nightlife is just a short walk away, offering a lively and energetic atmosphere that's highly recommended for those who enjoy fun and late-night entertainment.
Despite being near such a dynamic area, some guests have found the hotel to be relatively quiet, providing a surprising sanctuary from the surrounding chaos. However, there are occasional mentions of noise from the swimming pools and nearby festivities, including late-night fireworks, which might be a consideration for light sleepers.
The hotel's location is also praised for its convenience, being near key attractions, food and shopping options. It's perfect for those wanting to be close to all amenities while nestled within the vibrant Patong area. While the nightlife scene is noted as a significant attraction, it might not be the best choice for first-timers looking for a more subdued environment. Overall, the proximity to nightlife and entertainment makes it an appealing choice for those ready to dive into the energetic pulse of Phuket after dark.
DoubleTree by Hilton Phuket Banthai Resort offers a superb location and amenities that many guests find appealing for a stay in Patong. This four-star hotel provides a good level of accommodation, though some guests feel the rooms are relatively small but clean. Opinions about whether it meets the Hilton standards are varied with some guests feeling it doesn't fit the chain's usual 4-star quality and others suggesting it is worthy of 5 stars or at least feels like a 5-star stay.
The open style of the hotel and its nice pool areas contribute positively to its overall appeal. Many guests appreciate the good energy and the full range of amenities expected from a four-star property. However, there are occasional comments about false advertising of its star rating and a need for certain details, like free ice cubes, to match its claimed level of service. Despite these criticisms, the hotel is considered a good, nice place to stay offering value for money, especially given its beautiful design and welcoming atmosphere.
DoubleTree by Hilton Phuket Banthai Resort offers impressive amenities that cater specifically to business travelers. The hotel features dedicated conference facilities, including comfortable meeting rooms that make it an excellent choice for business conferences. Guests appreciate the well-equipped business center and IT support, which provide essential services for work-related tasks.
Many reviews highlight the presence of a comfortable desk in the rooms, offering an ideal setup for those needing to work during their stay. Whether it’s a short work trip or a more extended business engagement, the overall atmosphere of the hotel consistently meets the needs of business professionals.
Despite some minor issues such as noise from adjacent rooms and a less-than-ideal bathtub and shower design, the majority of feedback from business travelers remains positive. The gym facilities are deemed adequate for those looking to squeeze in a workout between meetings. Overall, the DoubleTree by Hilton Phuket Banthai Resort successfully accommodates the demands of those traveling for work, solidifying its reputation as a reliable business hotel.
The outdoor pool at DoubleTree by Hilton Phuket Banthai Resort receives high praise from guests. Descriptions such as clean, stunning and fantastic underscore the positive impressions of the pool area. Visitors highlight the thoughtful design, which includes multiple pool bars, creating a convenient and enjoyable experience. The size and landscape of the pools are often noted as great with some guests calling the setting breathtaking. The resort features three varied and beautiful pools, offering ample space and different atmospheres for relaxation.
Many guests were pleased with the direct pool access from their rooms, adding an extra layer of convenience and luxury to their stay. The pool facilities also receive compliments with several mentioning the lovely and large pool areas. Some reviews do note occasional loud noises from the outdoor pool, but overall, the tranquility and quality of the pool areas are well-regarded. Additionally, the presence of a great host at the pool bar enhances the poolside experience, ensuring guests feel well-cared for.
In conclusion, the outdoor pools at DoubleTree by Hilton Phuket Banthai Resort are a significant highlight for guests, providing a clean, well-designed and enjoyable escape that adds to the overall charm of the resort.
DoubleTree by Hilton Phuket Banthai Resort shines as an ideal destination for honeymooners, frequently receiving praise for its thoughtfully designed honeymoon suites and meticulously arranged celebratory touches. Couples can expect special honeymoon packages tailored to enhance their experience, including complimentary cakes and small gifts to mark their special occasions. The resort goes above and beyond with romantic gestures, such as rose decorations and congratulatory treats. Additionally, the couples massage special is a popular choice among those celebrating their love. With a reputation for providing excellent honeymoon services and personalized attention, it's no wonder that honeymooners often recommend this resort.
DoubleTree by Hilton Phuket Banthai Resort stands out as an ideal destination for couples seeking a romantic escape. Guests frequently highlight its suitability for honeymooners, anniversaries and memorable romantic getaways. The ambiance is noted for being quiet and peaceful, creating a perfect environment for couples to relax and reconnect. Thoughtful gestures and romantic touches, such as room decorations and personalized treats, enhance the overall experience and leave lasting memories.
The resort offers numerous romantic venues, including settings for intimate dinners that further amplify the romantic atmosphere. Thanks to its romantic decor and attention to detail, guests have celebrated various significant life events here, from first wedding anniversaries to 20th-anniversary gestures. While it might not be the best choice for family trips, it is evidently more suitable for couples. The romantic beaches nearby also add to the allure, making it highly recommended for romantic trips.
Overall, the DoubleTree by Hilton Phuket Banthai Resort ensures a memorable stay for couples with its romantic settings and attentive service creating the perfect backdrop for cherished moments.
DoubleTree by Hilton Phuket Banthai Resort receives high praise for its excellent beachfront location. Guests appreciate the convenience of having a beachfront restaurant and the hotel's prime spot directly opposite the beach. The proximity to the sea is a standout feature with the hotel situated right on Patong Beach, offering easy access by simply crossing the road. Many reviews highlight that the hotel’s central yet tranquil setting on Patong Beach makes it an ideal spot for beach lovers. Additionally, the welcoming touch of cookies upon arrival and rooms with pool access further enhance the overall guest experience. However, some reviews note the absence of a map of Phuket, suggesting a minor gap in the hotel's amenities.
Location Show Map
Location
Breakfast
Guests appreciate the extensive spread, noting abundant choices of breads, fresh juices and made-to-order egg stations. The breakfast facilities are described as spacious and comfortable and specific items like cinnamon rolls and excellent coffee receive special mentions. The service is often praised with excellent housekeeping and friendly staff enhancing the overall experience.
The breakfast area, separate from the main accommodation, is also well-regarded for its setup and atmosphere. Despite some isolated comments about lack of variety in salads or repetitive daily options, the general consensus is that the breakfast is plentiful, tasty and varied.
However, some reviews mention occasional crowding in the breakfast room and a few guests felt the breakfast could have been more diverse or better value for the cost. Overall, the hotel's breakfast is considered a highlight, contributing positively to guests' stays with its diverse and delicious offerings.
Dinner
The cocktails, particularly at the various pool bars, are often highlighted as a delight. Guests appreciated the good value during happy hours and found the prices to be reasonable overall. The Mojito Bar and Timmy’s Bar stood out for their great drinks and lively atmospheres.
Despite these positives, some reviews noted issues regarding the quality of certain menu items and mentioned that restaurant prices were significantly higher than those of local eateries. Nonetheless, gluten-free options and welcoming cookies during meals added a pleasant touch to the dining experience.
The hotel's prime location with its restaurants facing the street, adds to the atmosphere, making dining here an enjoyable experience. The overall consensus among guests is that while there are areas for improvement, the dining offerings, especially the drinks and poolside snacks, contribute significantly to a pleasant stay at the DoubleTree by Hilton Phuket Banthai Resort.
Rooms
However, there are significant concerns raised about the state of many rooms. Numerous reviews point to rooms being outdated with old furniture, chipped tiles and stained bathtubs. Some rooms suffer from poor ventilation and musty smells and noise from the surroundings can be an issue. Guests frequently mention that many rooms need urgent renovation and better cleanliness with some experiencing problems like damp bedding, inadequate room facilities and insufficient plug sockets.
Rooms vary in size with some being small and cramped, while others are large and well-appointed. Although the rooms are functional and often clean, the wear and tear is notable and some guests receive rooms that do not match the pictures or descriptions. Additionally, due to ongoing renovations, not all rooms have been updated, leading to inconsistencies in room quality.
Overall, while there are aspects of the accommodation that are highly appreciated, many guests feel that improvements and updates are necessary to meet their expectations and to truly reflect the quality synonymous with the Hilton brand.
Beds
However, there are occasional mentions of issues such as flat or overly soft pillows with some guests preferring firmer support. A few comments indicate a disparity in bed quality due to outdated or small beds in certain rooms and isolated incidents of bedding issues like stained sheets or dampness upon arrival. Despite these minor setbacks, the majority of the feedback is overwhelmingly positive, making the beds at DoubleTree by Hilton Phuket Banthai Resort a noteworthy feature for travelers seeking comfort and a good night's rest.
Cleanliness
However, it’s worth noting that some guests have pointed out issues with the aged appearance and occasional musty smell of the rooms. There are mixed reviews regarding the room renovations with some finding the facilities outdated, particularly the bathrooms and showers. Few comments also pointed out intermittent problems with pests and occasional lapses in cleaning efficiency. Nevertheless, the overall impression is that the hotel's cleanliness and hygiene efforts are generally commendable.
Staff
The reception staff, in particular, are commended for their welcoming and responsive attitude. Guests appreciate the efficient and thorough room cleaning services. The hotel's staff at Timmy’s Bar and other dining areas are also noted for their great service and hospitality, enhancing the overall guest experience.
Instances of staff going above and beyond, such as managing impeccable room service and arranging special anniversary decorations, contribute significantly to making the guests' stay memorable. Despite a few isolated mentions of cold or indifferent behavior and service delays, the overwhelming consensus paints a picture of a dedicated and enthusiastic team that strives to make every guest feel valued and comfortable.
Overall, the hotel staff’s friendliness, helpfulness and exceptional service play a crucial role in making DoubleTree by Hilton Phuket Banthai Resort a top choice for many travelers.
Wi-Fi
However, there are complaints about inconsistent and slow connections with some mentioning the Wi-Fi being non-existent or unusable in their rooms. Connectivity issues that require frequent reconnections and unsecured, open Wi-Fi are also noted by several guests. Furthermore, some users have pointed out that better connectivity is only available after becoming a Hilton Honors member, yet even then, the quality can be mediocre.
Overall, while many guests enjoy solid Wi-Fi service, there are intermittent issues that potential visitors should be aware of.
Gym
Pool
The swim-up bars are a hit among visitors, noted for their convenience and the enjoyable ambiance they add to the poolside experience. The poolside rooms offer direct access to the swimming areas, although some guests have mentioned the lack of privacy due to the proximity of loungers to the patio areas.
Despite mostly positive feedback, a few guests felt that the pool water could be cleaner and occasionally found the pools crowded or slightly noisy. There were also minor complaints about the availability of pool towels late in the day and the high cost of certain amenities.
Overall, the pool facilities at the DoubleTree by Hilton Phuket Banthai Resort provide a remarkable and enjoyable experience, making them a significant highlight of the stay.
Beach
The resort's immediate access to the lively and bustling Patong Beach is a major draw for visitors who appreciate being close to the vibrant tourist area. Despite the occasional mention of noise and crowded conditions, many guests still emphasize the resort's fantastic location, perfect for regular beach walks and enjoying the energetic beach atmosphere. Fireworks and other beachside activities add to the dynamic experience.
Overall, the DoubleTree by Hilton Phuket Banthai Resort stands out for its strategic and convenient location, providing guests with quick and enjoyable access to one of Phuket's most popular beaches.
Parking
Family
However, there are also some downsides. Some reviews mention that the environment can be noisy due to children at the pool and a few reviews suggest that Patong itself might not be ideal for a family vacation. Despite these points, the hotel remains a popular choice for many families with several reviews recommending it for family stays and praising its suitability for family trips.
Nightlife
Despite being near such a dynamic area, some guests have found the hotel to be relatively quiet, providing a surprising sanctuary from the surrounding chaos. However, there are occasional mentions of noise from the swimming pools and nearby festivities, including late-night fireworks, which might be a consideration for light sleepers.
The hotel's location is also praised for its convenience, being near key attractions, food and shopping options. It's perfect for those wanting to be close to all amenities while nestled within the vibrant Patong area. While the nightlife scene is noted as a significant attraction, it might not be the best choice for first-timers looking for a more subdued environment. Overall, the proximity to nightlife and entertainment makes it an appealing choice for those ready to dive into the energetic pulse of Phuket after dark.
4 Star
The open style of the hotel and its nice pool areas contribute positively to its overall appeal. Many guests appreciate the good energy and the full range of amenities expected from a four-star property. However, there are occasional comments about false advertising of its star rating and a need for certain details, like free ice cubes, to match its claimed level of service. Despite these criticisms, the hotel is considered a good, nice place to stay offering value for money, especially given its beautiful design and welcoming atmosphere.
Business
Many reviews highlight the presence of a comfortable desk in the rooms, offering an ideal setup for those needing to work during their stay. Whether it’s a short work trip or a more extended business engagement, the overall atmosphere of the hotel consistently meets the needs of business professionals.
Despite some minor issues such as noise from adjacent rooms and a less-than-ideal bathtub and shower design, the majority of feedback from business travelers remains positive. The gym facilities are deemed adequate for those looking to squeeze in a workout between meetings. Overall, the DoubleTree by Hilton Phuket Banthai Resort successfully accommodates the demands of those traveling for work, solidifying its reputation as a reliable business hotel.
Outdoor Pool
Many guests were pleased with the direct pool access from their rooms, adding an extra layer of convenience and luxury to their stay. The pool facilities also receive compliments with several mentioning the lovely and large pool areas. Some reviews do note occasional loud noises from the outdoor pool, but overall, the tranquility and quality of the pool areas are well-regarded. Additionally, the presence of a great host at the pool bar enhances the poolside experience, ensuring guests feel well-cared for.
In conclusion, the outdoor pools at DoubleTree by Hilton Phuket Banthai Resort are a significant highlight for guests, providing a clean, well-designed and enjoyable escape that adds to the overall charm of the resort.
Honeymoon
Romantic
The resort offers numerous romantic venues, including settings for intimate dinners that further amplify the romantic atmosphere. Thanks to its romantic decor and attention to detail, guests have celebrated various significant life events here, from first wedding anniversaries to 20th-anniversary gestures. While it might not be the best choice for family trips, it is evidently more suitable for couples. The romantic beaches nearby also add to the allure, making it highly recommended for romantic trips.
Overall, the DoubleTree by Hilton Phuket Banthai Resort ensures a memorable stay for couples with its romantic settings and attentive service creating the perfect backdrop for cherished moments.
Beachfront
Yes, DoubleTree by Hilton Phuket Banthai Resort has pool(s) that belong to one or more of the following categories: Pool Swim Up Bar, Outdoor Pool.
No, a spa isn't available at DoubleTree by Hilton Phuket Banthai Resort.
No, DoubleTree by Hilton Phuket Banthai Resort doesn't allow dogs.
Yes, parking facilities are available at DoubleTree by Hilton Phuket Banthai Resort.
Yes, DoubleTree by Hilton Phuket Banthai Resort has a gym.
Location Show Map
More Options
