Hotel with SpaSummary of reviews related to the 'Spa' categorySavoy Hotel Spa & Casino offers varied experiences when it comes to its spa and massage services. Many guests find the massage treatments to be excellent, relaxing and amazing, highlighting the professionalism of the massage staff and the quality of their experience. The spa itself is praised for being quite entertaining and generally providing a good impression with several guests describing it as really nice and amazing. The facility includes amenities like a sauna, hammam and Turkish bath, which some visitors appreciate.
However, there are significant areas for improvement noted by guests. The spa section appears to need renovation with criticisms about its size, hygiene and overall quality. Complaints mention that the spa can feel old and inadequate with unprofessional and amateur staff contributing to an unsatisfactory experience for some. Issues with communication and the staff's command of English are also mentioned, suggesting a need for better customer service training and improved interaction with international guests.
Scheduling is also a consideration, as the spa operates on an appointment basis and was sometimes closed in the evening, which may inconvenience guests. Despite these challenges, many echo positive sentiments, implying that with improvements, the spa could enhance the overall luxury experience at the hotel.
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