Luxury HotelThis 5-star hotel is ideally located in the heart of Carcassonne, offering a luxurious stay with views of the medieval city. It features the Eliospa spa with an indoor pool, fitness room, wellness area, massages, jacuzzi, hammam, and sauna.
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Summary of reviews related to the 'Luxury' categoryHotel du Roi & Spa by SOWELL COLLECTION offers a mix of experiences, combining elements of luxury and areas that fall short of 5-star expectations. Guests enjoy the beautiful hotel with its luxurious ambiance and atmosphere, featuring luxury rooms, incredible amenities and lovely castle views. The modern decor evokes a five-star look reminiscent of the 90s, maintaining a generally well-maintained, high-end feel.
However, there are several comments highlighting that the hotel is not entirely up to 5-star standards. Some guests mention the small pool with limited sunbeds, paid sauna access and a lack of high-end service and amenities that are expected from a luxury hotel. Issues such as cheap furniture, unclean balconies and initial bathroom problems detract from what should be a premium experience.
While the hotel serves the luxury expectations of many guests well, others feel it does not justify the 5-star rating and price tag. Despite mixed reviews, the luxurious suites, facilities and romantic atmosphere offer a generally opulent experience. The overall style is one of royal luxury, although a few aspects need improvement to genuinely meet luxury hospitality standards.
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