The Hotel Britomart
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Summary of reviewsThe Hotel Britomart stands out as a prime accommodation choice in Auckland, praised for its impeccable location, five-star service and luxurious design. Nestled in the heart of the city, the hotel offers convenient access to the bustling Britomart area, Viaduct, waterfront and ferry terminal. Its central positioning is particularly appreciated by guests who value easy accessibility to top attractions, dining and entertainment.
Dining at The Hotel Britomart is a highlight for many visitors, especially at the on-site Kingi restaurant which is lauded for its quality food, excellent customer service and lovely ambiance. Pre-dinner drinks in The Library elevate the experience, adding to the overall satisfaction despite some critics noting the high prices and the early closing of the hotel bar. The breakfast experience, though mixed, often delights guests with its quality and excellent service, though there are some areas where improvement could enhance the offering further.
The rooms at The Hotel Britomart are described as modern, stylish and beautifully furnished, providing a quiet and comfortable atmosphere. Guests frequently applaud the cleanliness, cozy design, high-quality finishes and exceptionally comfortable beds. However, the compact size of the rooms is a noted issue for some visitors, though the innovative design and luxurious touches often compensate for the limited space.
Guests consistently commend the hotel's cleanliness and luxurious yet understated aesthetic, creating a calm and inviting atmosphere. Staff at The Hotel Britomart receive high praise for their friendliness, helpfulness and exceptional service, contributing significantly to the overall five-star experience despite occasional critiques of the check-in process and minor service lapses.
The hotel’s free wifi is generally functional, enhancing the stay for guests, although some have noted minor connectivity issues. Valet parking services are professionally managed, though the cost and occasional disorganization can be a drawback for some.
Overall, The Hotel Britomart is widely regarded as one of Auckland's best accommodation options, excelling in location, luxury, design and service. Its thoughtful details, sustainable practices and the exquisite attention to design make it an integral part of the Auckland experience, providing guests with a chic, comfortable and memorable stay.
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Dining at The Hotel Britomart is a highlight for many visitors, especially at the on-site Kingi restaurant which is lauded for its quality food, excellent customer service and lovely ambiance. Pre-dinner drinks in The Library elevate the experience, adding to the overall satisfaction despite some critics noting the high prices and the early closing of the hotel bar. The breakfast experience, though mixed, often delights guests with its quality and excellent service, though there are some areas where improvement could enhance the offering further.
The rooms at The Hotel Britomart are described as modern, stylish and beautifully furnished, providing a quiet and comfortable atmosphere. Guests frequently applaud the cleanliness, cozy design, high-quality finishes and exceptionally comfortable beds. However, the compact size of the rooms is a noted issue for some visitors, though the innovative design and luxurious touches often compensate for the limited space.
Guests consistently commend the hotel's cleanliness and luxurious yet understated aesthetic, creating a calm and inviting atmosphere. Staff at The Hotel Britomart receive high praise for their friendliness, helpfulness and exceptional service, contributing significantly to the overall five-star experience despite occasional critiques of the check-in process and minor service lapses.
The hotel’s free wifi is generally functional, enhancing the stay for guests, although some have noted minor connectivity issues. Valet parking services are professionally managed, though the cost and occasional disorganization can be a drawback for some.
Overall, The Hotel Britomart is widely regarded as one of Auckland's best accommodation options, excelling in location, luxury, design and service. Its thoughtful details, sustainable practices and the exquisite attention to design make it an integral part of the Auckland experience, providing guests with a chic, comfortable and memorable stay.
Luxury Hotel
The Hotel Britomart is a luxury hotel in downtown Auckland distinguished by its hand-made brick exterior and timber-lined interior. It offers a sophisticated urban retreat with a focus on craftsmanship, providing a refined and exclusive experience for guests.
Hotel Taking Steps Towards Sustainability
The Hotel Britomart is New Zealand's first 5 Green Star hotel, certified by the NZ Green Building Council. It has also achieved Toitū Carbonreduce status. The hotel focuses on sustainable operations, including a plastic-free policy, using sustainably sourced timber, water efficient fixtures, and energy efficient lighting. They also prioritize New Zealand-made products and suppliers, with 80% of goods procured locally.
Hotel for Honeymoon
Located in the heart of Auckland's Britomart district, this hotel offers stylish and contemporary accommodations. Its central location provides easy access to the city's best restaurants, bars, and shops, ideal for couples looking to explore Auckland. The hotel's sophisticated design and personalized service create a romantic atmosphere.
Romantic Hotel
Located in the heart of Auckland, The Hotel Britomart offers stylish and intimate accommodations. Its central location allows for romantic strolls and easy access to fine dining and entertainment options.
Business Hotel
The Hotel Britomart offers concierge services and free WiFi. Its location in central Auckland makes it a convenient option for business travelers.
Accessible Hotel
This hotel offers five wheelchair accessible rooms located conveniently near lifts. In-room accessibility features include a wardrobe accessible for wheelchair users and a full view mirror. The reception and lobby areas are accessible with wide doors and movable furniture, and the hotel can assist with hiring specialized equipment.
5-Star Hotel
The Hotel Britomart is New Zealand's first 5 Green Star hotel, with timber-lined guest rooms and suites that blend organic materials, stone-tiled bathrooms, and local artworks. It is located in Auckland's Britomart precinct, close to the Ferry Terminal, Commercial Bay, and Auckland Viaduct.
Hotel with Parking
Hotel with Gym
Guest Reviews
The Hotel Britomart is a prime example of an impeccably situated accommodation choice for travelers visiting Auckland. Universally praised for its unbeatable location right in the heart of the city, the hotel offers unparalleled convenience for guests wanting to explore the bustling Britomart area with its array of upscale shops, bars and restaurants. Visitors appreciate the hotel's proximity to major attractions, including the Viaduct, the waterfront and the ferry terminal, all within walking distance. The strong emphasis on accessibility highlights its central positioning, making it easy for guests to hop in and out of the city, whether it's for sightseeing, dining or attending events at Spark Arena.
The location is consistently described as fantastic, amazing and perfect with the added benefit of being near Wynyard Quarter, Commercial Bay and key public transportation hubs like Britomart train station. Apart from the stellar location, guests also commend the hotel's modern and stylish design, the quality furnishings and the thoughtful details in the rooms. This makes The Hotel Britomart not just a place to stay but an integral part of the Auckland experience, aligning perfectly with the vibrant and sophisticated vibe of the city itself.
The breakfast experience at The Hotel Britomart has drawn mixed reviews from guests with many highlighting positive aspects while some noted areas for improvement. Notably, the breakfast at the Kingi restaurant often received high praise for its delicious food and excellent surroundings. Guests frequently described the breakfast as excellent, very yum and really good. In particular, dishes like the fabulous French toast were singled out for their quality. The coffee was also commended by several guests as excellent, adding a pleasant touch to their morning meals.
The hotel offers an à la carte breakfast menu, which many found acceptable and refreshing due to its unique and different options. This non-buffet style allows for a more personalized dining experience, though some guests felt the choices could be somewhat limited. Nevertheless, the attentive and warm service received at breakfast was appreciated by many.
However, some guests expressed dissatisfaction with slower service and occasional lapses, such as forgotten coffee orders and long waits. Others found the breakfast options to be basic and the quality inconsistent with some describing their meals as underwhelming or poor. Certain guests also felt that the continental breakfast was overpriced and lacked variety.
Overall, while the breakfast at The Hotel Britomart often delighted guests with its quality and superb service at the Kingi restaurant, there are areas where improvements could enhance the overall experience.
The Hotel Britomart is highly praised for its dining experiences, particularly at the on-site Kingi restaurant, which guests describe as amazing with quality food and fabulous service. Visitors commend the excellent customer service and the convenient location close to Spark Arena and some of the city’s best and trendiest restaurants.
The food at Kingi, especially dishes like the superb salmon, receives rave reviews for being delicious and fantastic. Guests also appreciate the lovely table service and the friendly, helpful staff at Kingi.
Pre-dinner drinks in The Library provide a pleasant start to the evening, enhancing the overall dining experience. Although some guests found the food and drinks a bit pricey, the majority agree that the dining options are satisfactory and of high quality.
Some reviews mention that the hotel's bar closes early and the bar staff were not very accommodating and there have been instances where guests opted to dine elsewhere. However, the availability of nearby restaurants and on-site options ensures there are plenty of great dining choices.
Overall, dining at The Hotel Britomart, whether in-house or at nearby establishments, receives high marks for taste, presentation and service, making it a highlight for many visitors.
The Hotel Britomart offers a modern, stylish escape with beautifully furnished and exquisitely appointed rooms. Guests consistently praise the clean, sleek and quiet atmosphere, highlighting the comfortable beds and luxurious design touches. Many appreciate the cozy lighting and high-quality finishes that make each room feel both trendy and comfortable.
However, the size of the rooms is a frequent concern; many visitors find them to be small and compact with some even describing them as tiny and cramped. While the innovative design maximizes the use of space, the limited room can feel restrictive, particularly when sharing or having large luggage. Additionally, there are some practical issues, such as complicated lighting controls and privacy concerns in the bathrooms. Rooms facing walls or mechanical units further diminish the appeal for some.
Despite these concerns, the hotel excels in making each stay relaxing for travelers, especially those arriving after long intercontinental flights. The fantastic service, including excellent food offerings, elevates the overall experience, making it a chic, well-located choice for those who prioritize design and comfort over spacious accommodations.
Travelers seeking a night of restful sleep should consider staying at The Hotel Britomart. Guests frequently highlight the exceptional comfort of the beds, often likening them to the coziness of their own homes. Guests described the beds as "extremely comfortable" and "amazingly comfortable," with luxurious linen that enhances the sleeping experience. While one reviewer noted the beds are firmer than usual and slightly criticized the headboards, the general consensus is overwhelmingly positive. Many guests also praised the excellent quality of the bedding, repeatedly mentioning terms like "super comfy" and "very comfortable." Overall, the hotel offers a high standard of comfort that ensures a rejuvenating night’s sleep.
The Hotel Britomart in Auckland consistently impresses guests with its impeccable cleanliness and beautifully designed spaces. Visitors appreciate the hotel's modern and comfortable ambiance, noting that both the rooms and common areas are well-maintained and tidy. The elegant, sleek design of the hotel, coupled with luxurious architectural elements, adds to its appeal. Guests frequently commend the cleanliness of their rooms, describing them as clean, cosy and well-furnished.
The hotel’s atmosphere is described as calm and inviting with a modern aesthetic that does not overwhelm with unnecessary decor. The inclusion of high-quality bathroom products like Sans Ceuticals adds a touch of luxury that guests find appealing. Despite a few isolated incidents where specific spots or services fell short, the overwhelming sentiment is that The Hotel Britomart meets high standards of cleanliness and comfort.
Moreover, the hotel's prime location adds to its attractiveness, making it a convenient choice for travelers. Overall, The Hotel Britomart stands out for providing a clean, modern and relaxing stay in a well-designed environment, ensuring guests feel both comfortable and pampered during their visit.
The Hotel Britomart has garnered significant praise for its staff based on guest reviews. Visitors frequently highlight the great customer service and the incredibly friendly and helpful demeanor of the hotel team. The waitstaff, in particular, have been described as fantastic with many appreciating the attentive and polite service from the reception team. There have been instances of impeccable service, where the staff's warmth and professionalism left strong impressions on guests.
Despite some isolated criticisms about the check-in process and occasional reports of staff being a bit frosty or inexperienced, the overall sentiment remains highly positive. Most reviews celebrate the staff's accommodating and welcoming nature with many recounting how team members made their stay enjoyable by being proactive and responsive to their needs. The housekeeping and cleaning staff also received commendations for their helpfulness and thoroughness.
A notable exception involves some confusion with room service and a few instances of dismissiveness from the front desk, but these appear to be outliers in an otherwise exemplary track record. Generally, guests emerged from their experience feeling well-supported and valued, thanks to the hotel's dedicated and friendly personnel.
The wifi at The Hotel Britomart receives mixed reviews. Many guests appreciated the fact that functional wifi was available and highlighted that the wifi in rooms worked well. The availability of free wifi was seen as a great perk. However, some guests experienced minor issues such as an unstable signal and disconnection problems. Additionally, screen mirroring for Apple devices was a challenge and the hotel’s digital TV service provided by SKY TV was considered outdated with suggestions that Netflix or Amazon Prime would be preferable.
Travelers to The Hotel Britomart have expressed varied experiences regarding the parking situation. Valet parking is available and guests frequently highlight the professionalism of the valet team. However, some guests find the cost of valet and overnight parking to be expensive. Arrangements for valet service are in place, but finding an available spot can be challenging, particularly when the hotel is busy. In instances where the hotel parking is fully occupied, the hotel has compensated for parking elsewhere. Guests noted that despite tight parking, the valet team efficiently manages luggage storage securely. A few mentioned issues with locating their cars and some delays in retrieving vehicles, suggesting that the valet service can sometimes be disorganized. Overall, while the valet service is generally praised, potential guests should be prepared for higher costs and occasional inconvenience.
The Hotel Britomart is celebrated for its definitively five-star service, being one of the best hotels Auckland has to offer. Guests describe the hotel as outstanding in every way with fancy high-end accommodations and amazing experiences across the board. The staff are often highlighted for their exceptional service with one reviewer noting it was the only true five-star hotel they stayed at in New Zealand.
The hotel is also praised for its beautiful decor and stylish design, often described as a work of art from start to finish. The organic vibes and attention to detail contribute to its superb ambiance. Despite the overwhelmingly positive feedback, some guests feel the rooms are a bit small for the price and five-star expectation. However, the comfortable beds and spacious bathrooms offset the smaller room sizes for many guests. Overall, The Hotel Britomart is regarded as a gorgeous hotel with fabulous staff, offering a real five-star experience in Auckland.
Located in a prime area, The Hotel Britomart is a beacon of comfort and luxury. Renowned for its impressive architecture and design, the hotel exudes a high-class ambiance that is both modern and chic. Guests have consistently highlighted its impeccable and wonderful environment with particular praise for the luxurious touches throughout.
The vibe at The Hotel Britomart feels subtly luxurious, making it stand out as one of the most luxurious hotels many have ever stayed in. The decor is a testament to its luxury with sensory surprises like a painted kitchen nook and textured walls adding to the overall experience. Even the eco-friendly areas are lovely, blending sustainable practices with upscale amenities.
The hotel’s style is exceptional, offering a modern, comfortable and stylish retreat. Details like super fancy light switches, luxurious linen, fancy teabags and thoughtfully placed books enhance the guest experience.
Guests can enjoy lovely, comfortable rooms and well-appointed spaces with food and beverage service near the cozy firepit adding to the charm. The pared-back luxury approach means that while the facilities feel high-end, they are not overly ostentatious, striking a perfect balance.
In summary, The Hotel Britomart epitomizes a beautiful blend of chic, sustainable and luxurious design with thoughtful touches that make for an unforgettable stay.
Location Show Map
Location
The location is consistently described as fantastic, amazing and perfect with the added benefit of being near Wynyard Quarter, Commercial Bay and key public transportation hubs like Britomart train station. Apart from the stellar location, guests also commend the hotel's modern and stylish design, the quality furnishings and the thoughtful details in the rooms. This makes The Hotel Britomart not just a place to stay but an integral part of the Auckland experience, aligning perfectly with the vibrant and sophisticated vibe of the city itself.
Breakfast
The hotel offers an à la carte breakfast menu, which many found acceptable and refreshing due to its unique and different options. This non-buffet style allows for a more personalized dining experience, though some guests felt the choices could be somewhat limited. Nevertheless, the attentive and warm service received at breakfast was appreciated by many.
However, some guests expressed dissatisfaction with slower service and occasional lapses, such as forgotten coffee orders and long waits. Others found the breakfast options to be basic and the quality inconsistent with some describing their meals as underwhelming or poor. Certain guests also felt that the continental breakfast was overpriced and lacked variety.
Overall, while the breakfast at The Hotel Britomart often delighted guests with its quality and superb service at the Kingi restaurant, there are areas where improvements could enhance the overall experience.
Dinner
The food at Kingi, especially dishes like the superb salmon, receives rave reviews for being delicious and fantastic. Guests also appreciate the lovely table service and the friendly, helpful staff at Kingi.
Pre-dinner drinks in The Library provide a pleasant start to the evening, enhancing the overall dining experience. Although some guests found the food and drinks a bit pricey, the majority agree that the dining options are satisfactory and of high quality.
Some reviews mention that the hotel's bar closes early and the bar staff were not very accommodating and there have been instances where guests opted to dine elsewhere. However, the availability of nearby restaurants and on-site options ensures there are plenty of great dining choices.
Overall, dining at The Hotel Britomart, whether in-house or at nearby establishments, receives high marks for taste, presentation and service, making it a highlight for many visitors.
Rooms
However, the size of the rooms is a frequent concern; many visitors find them to be small and compact with some even describing them as tiny and cramped. While the innovative design maximizes the use of space, the limited room can feel restrictive, particularly when sharing or having large luggage. Additionally, there are some practical issues, such as complicated lighting controls and privacy concerns in the bathrooms. Rooms facing walls or mechanical units further diminish the appeal for some.
Despite these concerns, the hotel excels in making each stay relaxing for travelers, especially those arriving after long intercontinental flights. The fantastic service, including excellent food offerings, elevates the overall experience, making it a chic, well-located choice for those who prioritize design and comfort over spacious accommodations.
Beds
Cleanliness
The hotel’s atmosphere is described as calm and inviting with a modern aesthetic that does not overwhelm with unnecessary decor. The inclusion of high-quality bathroom products like Sans Ceuticals adds a touch of luxury that guests find appealing. Despite a few isolated incidents where specific spots or services fell short, the overwhelming sentiment is that The Hotel Britomart meets high standards of cleanliness and comfort.
Moreover, the hotel's prime location adds to its attractiveness, making it a convenient choice for travelers. Overall, The Hotel Britomart stands out for providing a clean, modern and relaxing stay in a well-designed environment, ensuring guests feel both comfortable and pampered during their visit.
Staff
Despite some isolated criticisms about the check-in process and occasional reports of staff being a bit frosty or inexperienced, the overall sentiment remains highly positive. Most reviews celebrate the staff's accommodating and welcoming nature with many recounting how team members made their stay enjoyable by being proactive and responsive to their needs. The housekeeping and cleaning staff also received commendations for their helpfulness and thoroughness.
A notable exception involves some confusion with room service and a few instances of dismissiveness from the front desk, but these appear to be outliers in an otherwise exemplary track record. Generally, guests emerged from their experience feeling well-supported and valued, thanks to the hotel's dedicated and friendly personnel.
Wi-Fi
Parking
5 Star
The hotel is also praised for its beautiful decor and stylish design, often described as a work of art from start to finish. The organic vibes and attention to detail contribute to its superb ambiance. Despite the overwhelmingly positive feedback, some guests feel the rooms are a bit small for the price and five-star expectation. However, the comfortable beds and spacious bathrooms offset the smaller room sizes for many guests. Overall, The Hotel Britomart is regarded as a gorgeous hotel with fabulous staff, offering a real five-star experience in Auckland.
Luxury
The vibe at The Hotel Britomart feels subtly luxurious, making it stand out as one of the most luxurious hotels many have ever stayed in. The decor is a testament to its luxury with sensory surprises like a painted kitchen nook and textured walls adding to the overall experience. Even the eco-friendly areas are lovely, blending sustainable practices with upscale amenities.
The hotel’s style is exceptional, offering a modern, comfortable and stylish retreat. Details like super fancy light switches, luxurious linen, fancy teabags and thoughtfully placed books enhance the guest experience.
Guests can enjoy lovely, comfortable rooms and well-appointed spaces with food and beverage service near the cozy firepit adding to the charm. The pared-back luxury approach means that while the facilities feel high-end, they are not overly ostentatious, striking a perfect balance.
In summary, The Hotel Britomart epitomizes a beautiful blend of chic, sustainable and luxurious design with thoughtful touches that make for an unforgettable stay.
No, The Hotel Britomart doesn't have any pool.
No, a spa isn't available at The Hotel Britomart.
No, The Hotel Britomart doesn't allow dogs.
Yes, parking facilities are available at The Hotel Britomart.
Yes, The Hotel Britomart has a gym.
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