Pullman Auckland Hotel & Apartments
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Whether you travel for relaxation or for business, the 5-star hotel assures you that you will have the best of experience regardless the reason of your visit. With over 300 hotel rooms, suites and 16 conference areas, a fitness center and a spa and located in an area with plenty things to do, you will find yourself searching for this ultimate hospitality experience again and again.
Summary of reviewsThe Pullman Auckland Hotel & Apartments is a great choice for both business and leisure travelers due to its exceptional location, which is close to many attractions, parks, shopping and restaurants. While the breakfast received mixed reviews, the spa, pool and gym facilities were top-notch and well-maintained. The staff were described as amazing, friendly and professional, creating a welcoming and pleasant atmosphere. The hotel's beds were also praised for being comfortable and big. Despite some negative comments about the restaurant and outdated rooms, the Pullman Auckland Hotel & Apartments still offers a luxurious experience with its 5-star service and well-appointed amenities. Families will also appreciate the hotel's family-friendly apartments and pool. Overall, the Pullman Auckland Hotel & Apartments is a great choice for travelers looking for top-notch facilities and service in the heart of the CBD.
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Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Hotel near Nightlife Spots
Heated Pool Indoor Pool Pool Lap Lanes
Hotel with Pool Lap Lanes
Room Types
About Pullman Auckland Hotel & Apartments
Guest Reviews
The Pullman Auckland Hotel & Apartments boasts an exceptional location, making it easy for guests to hit all the highlights of the city. With its proximity to the University of Auckland, Art Gallery, CBD and Harbour, it's perfect for those looking to explore the city. The hotel is centered in a great and convenient location, close to everything you might need, yet some distance from the CBD noise. Many guests deemed the location to be both exceptional and perfect for their particular needs, especially if visiting Spark Arena, Art Gallery, commercial bay, or Queen Street. It is also within easy access to parks, shopping and restaurants. Although some guests would have preferred to be closer to the Viaduct, the majority appreciated the good location and easy access to the city center. In short, the Pullman Auckland Hotel & Apartments' location is ideal for both business and leisure guests alike.
The breakfast at Pullman Auckland Hotel & Apartments seems to be a mixed bag according to guest reviews. While some have praised the breakfast as excellent, beautiful and superb with a vast selection to choose from, others have found it to be inadequate, disappointing and poorly replenished. The buffet breakfast has been described as good, but a little tired and some have found it to be expensive, costing almost $40 per person. However, there have been positive comments about the facilities and some have loved the buffet breakfast. There have been some suggestions for improvement, such as better organization, convenient food location and the addition of an egg chef. Overall, guests seem to have had a satisfactory experience with the breakfast, but there is room for improvement.
Many guests found the restaurant at Pullman Auckland Hotel & Apartments to be lacking. They were disappointed in the poor service, slow staff and overcooked food. Some even described their experience as "terrible" and "shocking." However, amidst the negative reviews, there were some positive comments about the food quality with a few guests praising their meals. The portions were often criticized for being small and expensive but there were people who found good value in their dishes. Nevertheless, the long waiting time of about an hour and fifteen minutes greatly discouraged some visitors. Despite the shortcomings, guests suggest exploring other dining options outside of the hotel as the diners at the restaurant downstairs weren't great either.
Guests had mixed reviews about the Pullman Auckland Hotel & Apartments' rooms. Some guests found the rooms to be spacious, comfortable, clean and had great facilities. The bed was comfortable and the location was brilliant. There were also lovely big indoor pools. However, there were a lot more reviews mentioning that the rooms were dated, old, small, tired and required upgrades. The decor was also described as run down, retro and grubby. Some guests noted that furniture was showing a lot of wear, the carpets were ripped or stained and the curtains were fraying. There were also some issues with cleanliness, such as dirty socks left in the room or an area smelling like vomit. Some guests mentioned that the room wasn't up to standard and it was either basic or underwhelming. Some bathrooms were in need of an upgrade and some didn't have proper ventilation or a ceiling light. Some guests also found their rooms noisy, cramped and overpriced. Despite the mixed results, some guests appreciated the antique feel of the decor and the large-screen TV selection.
Guests of Pullman Auckland Hotel & Apartments have praised the hotel's beds, describing them as comfortable, big and very comfortable. Some rooms feature two queen beds, which have also been reported to be extremely comfortable. The pillows have also received positive feedback with some guests deeming them excellent. However, some reviewers have noted that one side of their pillow smelled like vomit and others have found the beds to be hard or difficult to sleep on due to noise. Nevertheless, many guests have still found the beds to be perfect, super comfy and warm. Apart from the beds, some guests have complained about the expensive and chewy steak, but overall the hotel seems to be a great place to get a good night's sleep on a nice, comfortable bed.
Guests who have stayed at the Pullman Auckland Hotel & Apartments mostly praised the hotel for its cleanliness. They found the rooms and facilities to be very clean and tidy with lovely white towels. Many guests also appreciated the staff's efforts in maintaining the high level of cleanliness. However, some reviewers mentioned a few areas that needed attention such as dirty glasses at breakfast, broken tiles in the bathroom, a carpet that needs cleaning and dirty socks left by a prior guest. Some guests also stated that the hotel is starting to look dated and tired with furniture showing signs of wear. Although cleanliness remains a top priority for most guests, others were disappointed with the basic hygiene measures post-COVID. Overall, the Pullman Auckland Hotel & Apartments is a nice, clean hotel with friendly staff.
The staff at Pullman Auckland Hotel & Apartments have received rave reviews from guests. They were described as amazing, friendly, helpful and professional, going out of their way to accommodate guests' requests. The concierge received special mentions for being prompt and attentive. Despite some unfavorable encounters, particularly at breakfast, the overwhelming sentiment was positive. Guests also praised the room service and facilities provided by the hotel. The staff were described as holding the Pullman to the highest standard, creating a welcoming and pleasant atmosphere.
Pullman Auckland Hotel & Apartments boasts an excellent Spa facility with a steam room, sauna and a Devine spa pool that guests absolutely loved. The well-maintained Fitness and Health Centre with a pool, spa and steam room are some of the best facilities among any hotel. Visitors highlighted that the pool, spa and steam room were the highlights of their stay, all of which were top-notch. The sauna and steam rooms were also praised with guests saying they loved them. The gym and pool area were some of the best at any hotel and the spa facilities were considered great by visitors. Overall, guests had a wonderful time at the spa, enjoying the pool, jacuzzi, sauna and gym and found them to be very clean and well-maintained.
For those looking to relax and unwind, the Pullman Auckland Hotel & Apartments offers excellent pool and spa facilities. Visitors loved the heated pool, which was a good size and temperature and especially enjoyed it before heading out for a night on the town. Families appreciated that there was something for everyone with the children loving the pool while adults enjoyed the spa and steam room. Although the pool area could have used more chairs and storage, the facilities were wonderful and clean. The hotel also had an onsite bar and restaurant, which was a great bonus. Lastly, visitors raved about the friendly staff with one guest declaring the lady by the pool area to be amazing! Overall, the Pullman Auckland Hotel & Apartments is a lovely place to stay with big rooms and nice gym facilities and the pool undoubtedly stole the show.
Guests of Pullman Auckland Hotel & Apartments had mixed opinions about the parking situation at the hotel. Some were frustrated with having to pay extra for parking, while others found the valet service to be excellent and prompt. However, there were a few complaints about poor communication and incomplete advertising of the car park. The valet parking cost extra, but guests were thankful to have their cars parked away safely. While on-site car parking was expensive, the valet service was convenient and easy to use. The concierge service, however, needs to show more care when parking vehicles. Some guests had to park on the side of the road or at a public car park, which was more expensive. Access to the hotel from Wilson parking after hours did not work on some days and some guests had to walk to the main entrance from B1. Nonetheless, the valet parking service was one of the highlights of the parking experience at the hotel.
Looking for a family-friendly hotel in Auckland? Look no further than Pullman Auckland Hotel & Apartments! The apartments are fabulous, though some reviewers noted that the bathrooms can be a bit small for families. While some guests had to wait longer than expected for their room to be ready, the hotel did provide complimentary drink vouchers for the inconvenience.
Kids will love the pool, though there is no separate pool for children. Plus, the hotel is conveniently located near a park for little ones to run around. While some reviewers noted that $45 per person for onsite activities seemed steep for families, others were happy with the pricing.
Overall, the Pullman Auckland Hotel & Apartments is perfect for families looking to mix business and pleasure, though some reviewers wished the hotel showed more care towards families with kids. Despite some noisy kids in the spa pool, the hotel is a great choice for travelling with a large group or family.
The Pullman Auckland Hotel & Apartments offers exceptional customer service and boasts some of the best amenities such as a gym, pool, spa and more. Guests found everything to be five-star and exceptional, although some felt that the hotel did not fully meet five-star standard for the price. Despite this, the overall experience was positive with guests praising the facilities and service. While some guests compared it to other five-star hotels in Auckland, Pullman Auckland Hotel & Apartments stands as a great option for travelers looking for top-notch facilities and service.
Welcome to the Pullman Auckland Hotel & Apartments, a luxurious experience right in the heart of the CBD! Despite a few negative comments, the majority of guests spoke highly of the hotel's 5-star service and well-appointed amenities. From the lovely big indoor pool to the nice gym and beautiful rooms, everything screams luxury. The central location is perfect for a romantic couples weekend or a convenient trip to explore the city. The bar staff may need some work, but overall the hotel has a high-class feel and is the best in Auckland. The bedrooms offer stunning views and are classy, clean and beautiful. Come stay at the Pullman Auckland Hotel & Apartments for a truly luxurious experience!
Yes, Pullman Auckland Hotel & Apartments has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Pool Lap Lanes.
Yes, a spa is available at Pullman Auckland Hotel & Apartments.
No, Pullman Auckland Hotel & Apartments doesn't allow dogs.
Yes, parking facilities are available at Pullman Auckland Hotel & Apartments.
Yes, Pullman Auckland Hotel & Apartments has a gym.
