SO/ Auckland
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Summary of reviewsSO/ Auckland shines as a luxurious and modern gem nestled in the heart of the city's vibrant downtown area. Its central location offers easy access to top attractions, shopping spots, restaurants and the ferry terminal, making it perfect for both leisure and business travelers. The hotel's chic, funky ambiance, emphasized by its distinctive art and furniture and the cool rooftop bar, adds to its unique charm.
Guests praise the hotel's spacious and opulent rooms, noting their modern décor, comfort and cleanliness. Amenities like comfortable beds, large bathtubs and striking interior design enhance the overall luxurious experience. Although a few guests reported minor issues such as room readiness on arrival and occasional maintenance concerns, the exceptional service provided by the staff typically mitigates these inconveniences. The team is consistently highlighted for their friendliness, professionalism and willingness to go above and beyond to ensure a pleasant stay.
The dining experience at SO/ Auckland stands out with the breakfast buffet receiving high marks for its variety, quality and excellent service. Guests enjoy freshly cooked omelettes, make-your-own juice stations and the extraordinary view from the restaurant. The evening dining experience is equally praised with the top-floor restaurant offering creative Asian fusion dishes and breathtaking harbor views, making it a must-try for visitors.
SP/ Auckland's wellness facilities, including the spa, sauna, pool and Jacuzzi, also earn positive feedback. Guests appreciate the quality massage services, the relaxing ambiance of the pool area and the added convenience of early opening times. Despite occasional noise from nearby venues and minor issues such as the pool being closed for maintenance, the overall sentiment remains extremely positive.
The hotel has garnered a reputation for comfort with its highly praised beds, described as super comfy by many guests. The positive sleep experience is further enhanced by attentive staff who often accommodate special requests like room upgrades.
SO/ Auckland successfully delivers a five-star feel with its opulent interiors, luxurious fittings and meticulous attention to detail. While some guests have expressed concerns about privacy due to room setup and occasional lapses in service quality, the general consensus remains favorable. The hotel's blend of modern luxury, exceptional dining, prime location and outstanding staff service ensures a memorable and indulgent stay for all who visit.
Categories
Guests praise the hotel's spacious and opulent rooms, noting their modern décor, comfort and cleanliness. Amenities like comfortable beds, large bathtubs and striking interior design enhance the overall luxurious experience. Although a few guests reported minor issues such as room readiness on arrival and occasional maintenance concerns, the exceptional service provided by the staff typically mitigates these inconveniences. The team is consistently highlighted for their friendliness, professionalism and willingness to go above and beyond to ensure a pleasant stay.
The dining experience at SO/ Auckland stands out with the breakfast buffet receiving high marks for its variety, quality and excellent service. Guests enjoy freshly cooked omelettes, make-your-own juice stations and the extraordinary view from the restaurant. The evening dining experience is equally praised with the top-floor restaurant offering creative Asian fusion dishes and breathtaking harbor views, making it a must-try for visitors.
SP/ Auckland's wellness facilities, including the spa, sauna, pool and Jacuzzi, also earn positive feedback. Guests appreciate the quality massage services, the relaxing ambiance of the pool area and the added convenience of early opening times. Despite occasional noise from nearby venues and minor issues such as the pool being closed for maintenance, the overall sentiment remains extremely positive.
The hotel has garnered a reputation for comfort with its highly praised beds, described as super comfy by many guests. The positive sleep experience is further enhanced by attentive staff who often accommodate special requests like room upgrades.
SO/ Auckland successfully delivers a five-star feel with its opulent interiors, luxurious fittings and meticulous attention to detail. While some guests have expressed concerns about privacy due to room setup and occasional lapses in service quality, the general consensus remains favorable. The hotel's blend of modern luxury, exceptional dining, prime location and outstanding staff service ensures a memorable and indulgent stay for all who visit.
Luxury Hotel
SO/ Auckland is an avant-garde luxury hotel with sweeping Waitematā Harbour and city views. It features a 20-meter indoor heated lap pool, a spa with Himalayan rock salt walls, and a sleek rooftop bar, HI-SO. Rooms include signature freestanding bathtubs and complimentary mini-bars.
Hotel Taking Steps Towards Sustainability
SO/ Auckland has received a Qualmark Gold accreditation under the Sustainable Tourism Business criteria. The hotel has eliminated single-use plastic and implemented measures to reduce food waste. Their restaurant, Harbour Society, emphasizes sustainability and seasonality.
Hotel for Honeymoon
SO/ Auckland offers stylish and modern accommodations in the heart of the city. Its unique design and vibrant atmosphere create a memorable experience, perfect for a honeymoon. The hotel features trendy bars and restaurants, ideal for romantic evenings.
Hotel with Spa
SO/ Auckland, while not in Waitakere, includes spa facilities that offer a range of treatments and services. It's a stylish hotel option with a focus on providing a relaxing and rejuvenating experience.
Romantic Hotel
A contemporary luxury hotel with bold and artistic design. It features a rooftop bar offering stunning city and harbour views, a spa, and fine dining options, ideal for a vibrant couple's experience.
Hotel with Swimming Pool
Offers a cosmopolitan experience with a swimming pool. It is considered one of the finest new hotels in Auckland's high-end accommodation scene.
Heated Pool Indoor Pool
Location of the pool: Indoor pool
Is it a pool of special type?
Heated pool
Pool minimum depth: 1,4 m
Show more...Business Hotel
This hotel features five meeting rooms and a business center, with various luxurious and technologically equipped spaces available for meetings and events, including The Vault which can host up to 150.
Accessible Hotel
This hotel is included based on its brand reputation and property type, which typically include provisions for accessibility.
Hotel with Gym
Provides complimentary access to SO/ WELL, including a gym equipped with state-of-the-art cardio and cable machines, free weights, and a 20-meter heated lap pool, jacuzzi and Finnish sauna.
5-Star Hotel
A stylish and avant-garde hotel in Auckland's Britomart district, offering luxurious accommodations and innovative design. It features a rooftop bar with stunning city views and exceptional dining options. The hotel is known for its bold and contemporary style.
Hotel with Indoor Pool
SO/ Auckland offers an urban oasis with its 20-meter heated lap pool and jacuzzi. Guests have complimentary access to the SO/ WELL wellness circuit, which includes the gym and indoor pool.
Hotel with Heated Pool
SO/ Auckland offers a 20-meter indoor heated lap pool, a jacuzzi, and a Finnish-style sauna. These facilities are located within a vibrant wellness center, providing an urban oasis for guests.
Family Friendly Hotel
Hotel with Parking
Guest Reviews
Nestled in the vibrant heart of Auckland, SO/ Auckland boasts an unbeatable location, making it the ideal choice for travelers wanting to be immersed in the city's action. The hotel's downtown position ensures easy access to top attractions, including Britomart and Queen Street shopping spots, as well as the ferry terminal for waterfront adventures. The property is well-regarded for its modern facilities and immaculate, spacious rooms that exude opulence and comfort.
Guests find the hotel's superb location perfect for walking to restaurants, shops and various events, enhancing the convenience for both business and leisure travelers. This chic and funky hotel is highlighted by its distinctive art, furniture and a cool rooftop bar that adds to its unique charm. Despite the absence of on-site parking, the exceptional staff and overall vibe continue to impress visitors. Whether for a short trip or an extended stay, SO/ Auckland's central position and thoughtful amenities ensure a memorable experience amid the bustling cityscape.
The breakfast experience at SO/ Auckland has garnered high praise from guests. Many rave about the excellent and delicious buffet, highlighting the freshly cooked omelettes and make-your-own fresh juice station as standout features. The quality and variety of the offerings are often described as fantastic with some mentioning the extraordinary view from the restaurant as a superb accompaniment to their meal.
Guests frequently remark on the friendly and professional staff who enhance the breakfast experience. The room comfort and overall quality of the food further add to the positive sentiments. The breakfast venue, Harbour Society, is particularly noted for its ambiance and delectable offerings, including freshly squeezed juices, Bircher muesli and fresh pastries.
Despite the generally glowing feedback, a few reviewers pointed out minor issues such as occasional cold buffet items and some confusion with the breakfast being included in the stay. Nonetheless, most guests found the breakfast to be good value for money and a highlight of their visit, often recommending it to others.
Overall, the combination of great food, amazing views and attentive service seems to make breakfast at SO/ Auckland a memorable and enjoyable start to the day.
SO/ Auckland offers a memorable dining experience that combines exceptional service, breathtaking views and delectable cuisine. Guests consistently praise the fine dining at the hotel's top-floor restaurant, noting its excellent location and stunning views of the harbor, which complement the creative fusion of Asian flavors. The restaurant's staff goes above and beyond to make special occasions, such as birthdays, truly unforgettable. Though some guests encountered minor inconveniences, like the lack of TV facilities for watching events and occasional room service hiccups, the overall dining experience remains highly recommended. The blend of great food and stellar service makes evening dining at SO/ Auckland a must-try experience.
SO/ Auckland offers an experience rooted in luxury and comfort with beautiful rooms and amazing facilities that consistently garner positive feedback from guests. The hotel features modern and luxurious rooms that are spacious, clean and well-maintained. Guests frequently highlight the hotel’s striking interior design and opulent decor, which permeates both the guest rooms and general areas.
Notable amenities such as comfortable beds, large bathtubs and distinctive room layouts add to the overall appeal. The rooms are often described as modern and quirky, boasting great furnishings and epic views, especially at night. For those conducting business, the rooms are lush and well-equipped, making travel seamless and productive.
The hotel's location also earns high praise, as does the excellent service provided by accommodating staff who go out of their way to fulfill specific requests like quieter rooms. The facilities extend beyond the rooms with a fabulous view from the restaurant and roof terrace bar enhancing the stay.
However, some guests reported issues such as rooms not being ready upon arrival, cleanliness problems and occasional maintenance issues. Despite these minor setbacks, the general consensus is that the SO/ Auckland delivers a fantastic stay with its gorgeous room designs, superb suites and overall luxurious experience.
Hotel beds can make or break a stay and SO/ Auckland seems to excel in this regard. Consistently praised for their comfort, the beds at this hotel are described as very comfy, super comfy and even the most comfortable ever slept in by some guests. Pillows also receive high marks for adding to the overall comfort. Rooms come well-appointed, featuring not just comfortable beds but also a complementary nonalcoholic minibar which enhances the guest experience. A few guests found the beds not quite up to their personal home standards, but these instances appear rare. The hotel staff also earns recognition for their attentiveness, including proactive room upgrades, which likely contribute to the overall positive sleep experience. With such favorable reviews, SO/ Auckland positions itself as a haven for travelers seeking a restful night's sleep.
Overall, SO/ Auckland garners high praise for its cleanliness and modernity. Multiple guests have highlighted the property as extremely clean with remarks emphasizing immaculate rooms, spotless conditions and a welcoming atmosphere. Visitors appreciative of the hotel's cleanliness noted how well-appointed and tidy the space felt, making their stay comfortable and enjoyable.
The spacious and quiet rooms, paired with a range of amenities, contribute to a pleasant stay. Guests also appreciated the friendliness and helpfulness of the staff, describing them as polite, accommodating and unobtrusive. The overall well-kept environment, combined with a nice bar, enhances the experience further.
However, there are a few concerns regarding consistency in cleanliness. Some guests mentioned issues such as dusty rooms, poorly vacuumed areas and overlooked cleaning details in bathrooms and showers. A few specific incidents included broken fixtures and neglected service requests, which detracted from an otherwise positive reputation.
Despite minor lapses in cleaning standards, the general sentiment towards SO/ Auckland remains favorable, driven by its modern facilities, good location and exceptional staff service.
The staff at 'SO/ Auckland' have consistently received high praise from guests for their exceptional service and friendliness. Many visitors have highlighted how welcoming and helpful the team is, making their stay enjoyable and comfortable. The concierge and reception staff, in particular, are noted for going above and beyond, efficiently assisting with guest needs and providing valuable information. The valets and housekeeping staff were also mentioned for their warm and accommodating nature, although there was an isolated concern about an unannounced visit by housekeeping.
Guests have appreciated personalized touches, such as birthday surprises and room upgrades, which have added special meaning to their stays. Even when issues arose, the staff endeavored to address them promptly, reflecting their commitment to guest satisfaction. Overall, the SO/ Auckland team stands out for their hospitality, making the hotel a highly recommended choice for visitors seeking excellent service and a welcoming atmosphere.
The spa at SO/ Auckland receives numerous positive mentions from guests. Many appreciate the combination of facilities including the spa, sauna, pool and Jacuzzi. Guests often describe the spa as great or amazing, highlighting the excellent massage services provided. The couples massage, in particular, is noted as awesome. The spa pool's temperature also receives praise for being nice and hot. Wellness facilities, in general, are regarded as good and appreciated for their quality. Some feedback indicates that the spa could reach higher temperatures and a couple of reviews suggest bypassing the day spa for massages, but overall, the sentiment is strongly positive regarding the spa and its amenities.
The pool at SO/ Auckland received high praise from many guests for its quality and ambiance. Described as wonderful and amazing by numerous visitors, the pool area stands out as a key highlight of the hotel. Guests appreciated the early morning opening time of 6am, allowing for a refreshing start to their day. The integration of the pool with the jacuzzi and sauna facilities was frequently mentioned, being labeled as lovely and amazing. Many visitors enjoyed the entire wellness suite, often specifically highlighting their positive experiences with the spa and sauna.
However, a few guests indicated that the music from the nearby club or bar was noticeable in the pool area, which could be a slight distraction. Despite this, the overall sentiment towards the pool remained extremely positive with its indoor setting also catering well to guests' needs. The rooftop bar added an additional layer of enjoyment, complementing the relaxing pool experience. Unfortunately, a few guests found the pool closed due to maintenance during their stay, which was a minor disappointment. Nonetheless, the general consensus acknowledges SO/ Auckland’s pool as a standout feature, contributing to a memorable stay.
SO/ Auckland boasts an opulent and spacious interior that leaves a strong first impression of a 5-star hotel. The facilities are noteworthy with particular praise for a very nice rooftop bar that enhances the guest experience. While the hotel's grandeur initially suggests a luxury stay, some guests find the service lacking and feel it doesn't align with the high costs and five-star rating. Issues such as privacy concerns due to the room setup and the overall service quality have been points of disappointment. For business travelers, the hotel might suit their needs, but couples might find the arrangement awkward. Despite a high expectation for a memorable and luxury visit, some guests have left feeling underwhelmed and unlikely to return, contrasting sharply with other positive aspects of the hotel.
SO/ Auckland offers a lavish experience with its luxurious and comfortable rooms, exceptional opulence and meticulous attention to decor and art. The hotel's stunning rooms come equipped with all desired amenities, making for an indulgent stay. Guests rave about the modern, clean property and its next-level luxurious bathtubs. The hotel exudes a bougie-fabulousness with plush interiors, luxury fittings and bright, shiny decor that looks expensive. The experience is accentuated by friendly, helpful and accommodating staff, adding to the overall five-star feel upon arrival.
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Location
Guests find the hotel's superb location perfect for walking to restaurants, shops and various events, enhancing the convenience for both business and leisure travelers. This chic and funky hotel is highlighted by its distinctive art, furniture and a cool rooftop bar that adds to its unique charm. Despite the absence of on-site parking, the exceptional staff and overall vibe continue to impress visitors. Whether for a short trip or an extended stay, SO/ Auckland's central position and thoughtful amenities ensure a memorable experience amid the bustling cityscape.
Breakfast
Guests frequently remark on the friendly and professional staff who enhance the breakfast experience. The room comfort and overall quality of the food further add to the positive sentiments. The breakfast venue, Harbour Society, is particularly noted for its ambiance and delectable offerings, including freshly squeezed juices, Bircher muesli and fresh pastries.
Despite the generally glowing feedback, a few reviewers pointed out minor issues such as occasional cold buffet items and some confusion with the breakfast being included in the stay. Nonetheless, most guests found the breakfast to be good value for money and a highlight of their visit, often recommending it to others.
Overall, the combination of great food, amazing views and attentive service seems to make breakfast at SO/ Auckland a memorable and enjoyable start to the day.
Dinner
Rooms
Notable amenities such as comfortable beds, large bathtubs and distinctive room layouts add to the overall appeal. The rooms are often described as modern and quirky, boasting great furnishings and epic views, especially at night. For those conducting business, the rooms are lush and well-equipped, making travel seamless and productive.
The hotel's location also earns high praise, as does the excellent service provided by accommodating staff who go out of their way to fulfill specific requests like quieter rooms. The facilities extend beyond the rooms with a fabulous view from the restaurant and roof terrace bar enhancing the stay.
However, some guests reported issues such as rooms not being ready upon arrival, cleanliness problems and occasional maintenance issues. Despite these minor setbacks, the general consensus is that the SO/ Auckland delivers a fantastic stay with its gorgeous room designs, superb suites and overall luxurious experience.
Beds
Cleanliness
The spacious and quiet rooms, paired with a range of amenities, contribute to a pleasant stay. Guests also appreciated the friendliness and helpfulness of the staff, describing them as polite, accommodating and unobtrusive. The overall well-kept environment, combined with a nice bar, enhances the experience further.
However, there are a few concerns regarding consistency in cleanliness. Some guests mentioned issues such as dusty rooms, poorly vacuumed areas and overlooked cleaning details in bathrooms and showers. A few specific incidents included broken fixtures and neglected service requests, which detracted from an otherwise positive reputation.
Despite minor lapses in cleaning standards, the general sentiment towards SO/ Auckland remains favorable, driven by its modern facilities, good location and exceptional staff service.
Staff
Guests have appreciated personalized touches, such as birthday surprises and room upgrades, which have added special meaning to their stays. Even when issues arose, the staff endeavored to address them promptly, reflecting their commitment to guest satisfaction. Overall, the SO/ Auckland team stands out for their hospitality, making the hotel a highly recommended choice for visitors seeking excellent service and a welcoming atmosphere.
Spa
Pool
However, a few guests indicated that the music from the nearby club or bar was noticeable in the pool area, which could be a slight distraction. Despite this, the overall sentiment towards the pool remained extremely positive with its indoor setting also catering well to guests' needs. The rooftop bar added an additional layer of enjoyment, complementing the relaxing pool experience. Unfortunately, a few guests found the pool closed due to maintenance during their stay, which was a minor disappointment. Nonetheless, the general consensus acknowledges SO/ Auckland’s pool as a standout feature, contributing to a memorable stay.
5 Star
Luxury
Yes, SO/ Auckland has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at SO/ Auckland.
No, SO/ Auckland doesn't allow dogs.
Yes, parking facilities are available at SO/ Auckland.
Yes, SO/ Auckland has a gym.
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