The hotel's highly personalized 24-hour service, in combination with the elegant surroundings of the highest quality, makes a home away from home for people who know and appreciate the best.
The Arizona Biltmore, LXR Hotels & Resorts is a top-notch hotel with an exceptional staff that goes above and beyond for their guests. The bartenders, including Frankie Cortney and Adam at the Sphere Bar, are highly praised for their skills. The staff is described as wonderful, friendly and efficient with many highlighting Jackie as their server. Late night needs are also accommodated with ease. While some guests note that the front desk could have been more helpful, overall the staff is described as very friendly and willing to go out of their way to assist guests. MacArthur's Marissa and Sherry the concierge earn special mentions for their amazing service. The restaurant wait staff and service staff also receive high praise for their excellent job. The front entrance staff are lauded for their helpfulness and friendly attitude. Additionally, guests appreciate the delightful treat of frozen grapes handed out by the staff.
A luxurious Arizona hotel that fits majestically into its Sonoran Desert setting. It's surrounded by a lush forest, sitting on a land inhabited by the indigenous Hohokam people a long time ago.
Summary of reviews
The Ritz-Carlton, Dove Mountain, is a fantastic hotel with exceptional staff who provide the best customer service imaginable. The personnel are courteous, welcoming and helpful, exhibiting exceptional professionalism. The hotel is well led by someone who knows customer service, ensuring that the staff is always attentive and friendly, offering excellent service that goes above and beyond. Although some guests mention slow service, this seems to be due to the hotel being severely understaffed, which in no way detracts from the high standards set by the hotel's exceptional staff. Overall, The Ritz-Carlton, Dove Mountain, is a wonderful place to stay thanks to its wonderful staff, who will go out of their way to ensure that every guest leaves satisfied.
The JW Marriott Phoenix Desert Ridge Resort & Spa is a highly recommended resort that offers a fantastic pool area loved by many guests. The lazy river was a particular highlight, perfect for groups of all ages and well-maintained. The other pools on-site were also popular and despite some guests expressing frustration about having to reserve pool areas and being charged for it, it did not affect their overall enjoyment. The resort's beautiful lobby and boutique shops also impressed guests. Despite one of the pools being under maintenance during the stay, guests still found the pool area and spa to be great with plenty of amenities to enjoy. Overall, guests couldn't get enough of the pool area at the JW Marriott Phoenix Desert Ridge Resort & Spa.
The Royal Palms Resort and Spa, part of Hyatt, is a luxurious and comfortable resort in Arizona that offers a stunning pool area and beautiful grounds. The pool is a highlight of the resort with its beautiful design, cleanliness and accommodating staff. Guests can relax at the pool and enjoy a menu that satisfies cravings. The resort grounds are also stunning, built with great attention to detail. Although the pool can sometimes get packed with people during weekends, the relaxing atmosphere and excellent service make up for it. Some guests felt that the pool area should not have been open with COVID-19 still raging. Overall, the pool is deemed excellent and considered the best part of the stay by many.
JW Marriott Tucson Starr Pass Resort is an exceptional destination with stunning scenery, natural beauty and unbeatable location for those looking to explore the area. The staff is highly praised for their cleanliness and politeness. The great dinner experience, outstanding pool area and comfortable rooms make for a memorable stay. Despite some negative reviews, the staff and facilities at the resort are a standout feature. Families with kids love the resort with a kid-friendly atmosphere, opportunities for cannonballs and splashing around. While parking at this resort may have its challenges, there are options available for all guests. All in all, JW Marriott Tucson Starr Pass Resort is an exceptional stay with outstanding facilities, majestic views and superb service.
The Fairmont Scottsdale Princess hotel has a young, friendly and competent staff who are willing to go above and beyond to make guests' stay unforgettable. Despite some negative comments about pool and restaurant service, guests were impressed by the exceptional service they received from the bell staff and valet. The variety of pools, including hot tubs and heated options and access to bar, kids activities, spa and restaurants make it a great place for a couples retreat or family vacation. The La Hacienda restaurant received high praise for serving some of the best food on the property and overall, the hotel has everything you need for a perfect pool getaway with outstanding customer service.
The Phoenician, a Luxury Collection Resort in Scottsdale is a top-notch destination for those seeking a luxurious getaway. The resort is situated in a beautiful location with stunning grounds and surroundings, while still being conveniently close to upscale restaurants, malls and hiking trails. Guests rave about the top-quality breakfast, although some found the prices to be expensive. The rooms are modern, spacious and well-appointed with luxurious bathrooms, although some could use updating. The resort is exceptionally clean with guests praising the immaculate grounds, gym and rooms. The staff is friendly, attentive and goes above and beyond to ensure a pleasant and comfortable experience. The pool area is fantastic, although during peak periods, the hotel needs to reconsider its pool policies. Overall, The Phoenician is a five-star resort that offers a peaceful and beautiful atmosphere, making it worth every penny for a luxurious stay in Scottsdale.
The Camby, Autograph Collection is a hotel with exceptional customer service and an outstanding staff. Guests have raved about the helpful, fantastic and super friendly staff with many mentioning staff members by name. The front desk staff was especially great, welcoming guests with open arms and going out of their way to be accommodating. Even the valets were mentioned multiple times for their friendliness and helpfulness. The majority of guests reported that the staff was very friendly and helpful with only a few negative reviews in the mix. Overall, The Camby, Autograph Collection is a great choice for those looking for a hotel with exceptional customer service and staff members like Samantha and John, who'll make sure you feel at home during your stay.
The Renaissance Phoenix Downtown Hotel is a truly exceptional hotel according to guest reviews. The decor is amazing and the staff is friendly. Guests were in awe from the moment they walked in. The executive king suite was a fairytale dream and the entire hotel was clean and neat. Guests said it's the best place they've ever stayed in and perfect for birthdays. Rooms were quiet and lovely with comfortable beds. Although some reviews noted that the pool could be updated for a five-star hotel, guests had an excellent and extravagant experience overall. This hotel gets a big thumbs up.
The Grand Hotel at the Grand Canyon garners significant appreciation for its ideal location, situated just minutes from the South Rim entrance of Grand Canyon National Park. Guests frequently commented on the hotel's charm, cleanliness, spacious rooms and the welcoming and friendly staff. The close proximity to local shops, restaurants and tour services enhances the convenience, making it a strategic base for both short and extended visits to this iconic destination.
Breakfast received mixed reviews; while some guests praised the variety and quality, others found it inconsistently managed and overpriced, particularly given that it was not included in the room rate. However, those who enjoyed the breakfast found it substantial and well worth the additional cost.
Dinner also elicited mixed feedback. Positive remarks were given for the delicious food, especially the steaks and the convenience of an on-site restaurant and bar with a pleasant atmosphere. Nonetheless, frequent closures due to staffing shortages, slow service and high prices detracted from the overall dining experience for many guests.
Rooms at the hotel are generally described as spacious, clean and comfortable with modern amenities like mini-fridges and microwaves. However, some guests found the rooms smaller than expected or encountered minor cleanliness issues and dated furnishings. Noise from air conditioning and common areas was noted occasionally.
Cleanliness at the hotel largely receives positive feedback with rooms and common areas being well-maintained. However, a few guests reported inconsistencies in housekeeping standards, such as dusty floors and unclean carpets.
The hotel's staff is predominantly seen as friendly, helpful and courteous, contributing positively to the guest experience. While there were rare instances of uncooperative or indifferent behavior, these were outliers in the otherwise positive portrayal of the hotel's service.
WiFi performance varied with some guests finding it excellent and reliable, while others experienced weak connectivity and spotty service in certain areas of the hotel. Improving the consistency of internet access would enhance the overall guest experience.
The indoor pool and jacuzzi are well-liked for their clean and well-maintained condition, though some guests found the pool small, occasionally crowded and in need of better maintenance. Issues of cleanliness and excessive chlorination were also mentioned.
Parking is widely praised for being ample, free and conveniently located, making it easy for guests to find a spot. There are also EV charging stations available, which is a valuable amenity, especially for Tesla drivers, although some guests occasionally faced charging availability issues.
Families appreciate the hotel for its spacious rooms and family-friendly amenities. The pool and children's play area are favorites among young guests, making it a popular choice for family vacations. The hotel's shop and other facilities further add to its appeal for families.
In summary, The Grand Hotel at the Grand Canyon is highly favored for its excellent location, overall cleanliness, friendly staff and convenience. While there are areas such as dining, room size and WiFi that can be improved, the hotel remains a solid choice for visitors looking to explore the Grand Canyon.
Sedona Pines Resort offers a serene and picturesque escape just outside the bustling heart of Sedona. Set in a tranquil environment, it provides easy access to Sedona’s attractions while maintaining a peaceful retreat away from the city's busy areas. Surrounded by beautiful landscapes and conveniently close to nature trails and Red Rock State Park, the resort is ideal for those seeking relaxation combined with exploration.
The accommodations at Sedona Pines Resort are a highlight, featuring individual, well-equipped cabins that ensure privacy and tranquility. Guests appreciate the spaciousness, cleanliness and the homey atmosphere of the units, which include full kitchens and comfortable beds. The well-maintained grounds, including private patios and convenient parking, add to the appeal, making it a perfect choice for families.
Dining at the resort is notably enhanced by the on-site Italian restaurant, Bella Vita Ristorante, which is frequently praised for its delicious cuisine and delightful atmosphere. While the restaurant serves as a popular dining option, guests also have the flexibility to prepare their own meals in the well-appointed kitchens found in the cabins.
Cleanliness is a key strength of Sedona Pines Resort with the pool, spa facilities and grounds consistently noted for their impeccable maintenance. Guests regularly commend the clean, spacious cabins and the resort’s commitment to providing a pristine environment.
The resort's staff is widely praised for their exceptional service. Guests highlight the friendly, helpful and professional demeanor of the team, which significantly enhances the guest experience. Many instances of staff going above and beyond, such as assisting with late-night amenities or early check-ins, are frequently mentioned.
The resort also offers several recreational amenities, including a large, heated saltwater pool, spa, mini-golf and playground, making it a fun-filled destination for guests of all ages. Despite some feedback on the limited and occasionally outdated fitness facilities, the resort’s proximity to hiking trails provides ample opportunities for outdoor exercise.
Parking at Sedona Pines Resort is convenient with guests able to park right outside their cottages, adding to the overall ease and comfort of their stay.
However, there are areas for improvement. The on-site Wi-Fi service needs enhancement, as guests often find it weak and unreliable. While the resort provides smart TVs and DVD borrowing options, the internet connectivity issues are notable. Feedback on the bed comfort varies with some guests finding the beds exceptionally comfortable, while others report needing improvements, particularly with sofa beds and mattress consistency.
In summary, Sedona Pines Resort delivers a delightful and relaxing stay with its serene environment, clean and well-equipped cabins, excellent dining options and a range of amenities. Despite some areas needing attention, the overall experience is positive, making it a highly recommended retreat for visitors seeking both relaxation and adventure in Sedona.