Pestana Quinta do Arco Nature & Rose Garden Hotel
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsPestana Quinta do Arco Nature & Rose Garden Hotel is an exquisite retreat in Madeira, offering guests a peaceful and picturesque setting enveloped by lush greenery and a renowned rose garden. Its location is ideal for those seeking tranquility, yet it is conveniently close to hiking trails, stunning sea views and the northern delights of the island, making it an excellent base for explorers.
Guests generally highlight the breakfast as abundant and varied, featuring fresh fruits and a diverse selection of savory and sweet options. The nearby buffet-style restaurant and the lovely setting for outdoor dining enhance the experience despite occasional calls for more frequent menu changes and better organization. Dinner experiences are slightly mixed with high praise for the generous portions and reasonable prices at the onsite restaurant, yet some criticism for partnered dining options. Still, many guests find good local fare in nearby restaurants, adding to the culinary enjoyment.
Accommodations at the hotel are appreciated for their spaciousness, cleanliness and charming decor. Many guests enjoy the cozy and well-equipped bungalows and modern studios set within beautifully landscaped gardens. However, some older villas might require better upkeep, as a few guests reported issues like mustiness, dampness and outdated furnishings. Nonetheless, most visitors find the serene garden setting and private terraces delightful.
Cleanliness is a strong point with regular praise for tidy rooms, well-maintained gardens and clean swimming pools. Minor issues such as humidity-related dampness and occasional pests are mentioned but do not significantly detract from the overall high standards of cleanliness and maintenance.
The staff at Pestana Quinta do Arco Nature & Rose Garden Hotel are consistently praised for their friendliness and helpfulness. From the welcoming reception to the efficient cleaning crew, the team is noted for their professional and courteous service, contributing significantly to the pleasant atmosphere of the hotel.
Guests report mixed experiences with the WiFi, which is generally better in the main house than in the villas, where connectivity issues are more frequent. While the hotel offers free WiFi, improving its reliability could enhance guest satisfaction.
The hotel’s two swimming pools, set amid a stunning garden landscape, receive glowing reviews for their cleanliness and aesthetic appeal. Though some guests found the water cold and suggested more poolside amenities, the pools remain a valued feature for relaxation.
Parking at the hotel is praised for being ample, convenient and secure with plenty of free spaces available, ensuring ease for those arriving by car.
Beds receive mixed reviews with several guests appreciating their comfort, while others find them too firm or inadequate. Addressing these bedding issues could improve the overall sleep quality for guests.
Overall, Pestana Quinta do Arco Nature & Rose Garden Hotel offers a tranquil, nature-infused getaway with beautiful surroundings, friendly service and generally high standards of cleanliness and comfort, making it a charming destination for visitors to Madeira.
Categories
Guests generally highlight the breakfast as abundant and varied, featuring fresh fruits and a diverse selection of savory and sweet options. The nearby buffet-style restaurant and the lovely setting for outdoor dining enhance the experience despite occasional calls for more frequent menu changes and better organization. Dinner experiences are slightly mixed with high praise for the generous portions and reasonable prices at the onsite restaurant, yet some criticism for partnered dining options. Still, many guests find good local fare in nearby restaurants, adding to the culinary enjoyment.
Accommodations at the hotel are appreciated for their spaciousness, cleanliness and charming decor. Many guests enjoy the cozy and well-equipped bungalows and modern studios set within beautifully landscaped gardens. However, some older villas might require better upkeep, as a few guests reported issues like mustiness, dampness and outdated furnishings. Nonetheless, most visitors find the serene garden setting and private terraces delightful.
Cleanliness is a strong point with regular praise for tidy rooms, well-maintained gardens and clean swimming pools. Minor issues such as humidity-related dampness and occasional pests are mentioned but do not significantly detract from the overall high standards of cleanliness and maintenance.
The staff at Pestana Quinta do Arco Nature & Rose Garden Hotel are consistently praised for their friendliness and helpfulness. From the welcoming reception to the efficient cleaning crew, the team is noted for their professional and courteous service, contributing significantly to the pleasant atmosphere of the hotel.
Guests report mixed experiences with the WiFi, which is generally better in the main house than in the villas, where connectivity issues are more frequent. While the hotel offers free WiFi, improving its reliability could enhance guest satisfaction.
The hotel’s two swimming pools, set amid a stunning garden landscape, receive glowing reviews for their cleanliness and aesthetic appeal. Though some guests found the water cold and suggested more poolside amenities, the pools remain a valued feature for relaxation.
Parking at the hotel is praised for being ample, convenient and secure with plenty of free spaces available, ensuring ease for those arriving by car.
Beds receive mixed reviews with several guests appreciating their comfort, while others find them too firm or inadequate. Addressing these bedding issues could improve the overall sleep quality for guests.
Overall, Pestana Quinta do Arco Nature & Rose Garden Hotel offers a tranquil, nature-infused getaway with beautiful surroundings, friendly service and generally high standards of cleanliness and comfort, making it a charming destination for visitors to Madeira.
Dog Friendly Holiday Park
This hotel welcomes both dogs and cats up to 15 kg for an additional fee. It provides a comfortable stay amidst nature and rose gardens, ideal for owners who enjoy scenic walks with their pets. Note that pets cannot be left unattended in the rooms.
Holiday Park with Parking
This hotel features free private parking on site. It is a 4-star hotel with Wi-Fi and offers facilities including a pool.
4-Star Holiday Park
This hotel offers an outdoor pool, rooftop terrace, and garden. It is located by the ocean and offers complimentary wireless internet access. It is an eco-certified guesthouse with an arcade/game room and wedding services.
Holiday Park with Swimming Pool
Outdoor Pool
Accessible Holiday Park
Holiday Park with Outdoor Pool
About Pestana Quinta do Arco Nature & Rose Garden Hotel
License: NºRNET6747E6745
Guest Reviews
Location
Guests rave about the beautiful and well-maintained gardens, which include a renowned rose garden that adds to the charm of the environment. The establishment is ideally situated for exploring the northern part of the island with convenient proximity to hiking trails, panoramic mountainous landscapes and remarkable sea views.
While some guests noted that certain accommodations could be darker or less scenic, the overwhelming sentiment highlights the dream-like quality of the location. The hotel's location offers a mix of tranquility and convenience, making it an optimal base for various island activities. Whether for a picturesque stroll amidst tropical plants or a relaxing retreat surrounded by nature, Pestana Quinta do Arco provides an idyllic setting, perfect for peace and relaxation.
Moreover, its easy access from Funchal via smooth roads makes it a pleasant drive, enhancing its appeal for visitors looking to explore Madeira's northern gems. The tranquil environment, combined with the well-equipped facilities and stunning floral landscapes, makes this hotel a perfect destination for those yearning for a nature-infused getaway.
Breakfast
Despite some variations in daily offerings, the extensive spread ensures most guests find something to their liking, making for a rich and generous morning meal. Fresh produce and an abundant selection of fruit are frequently highlighted as strong points. The setting of the breakfast location is also appreciated with guests enjoying the pleasant walk and the option to dine in a nice outdoor area.
However, there are a few caveats mentioned by visitors. Some guests feel that the options could change more regularly to avoid monotony, especially for those staying for an extended period. Others comment on the need for improvement in the quality and organization of the buffet, particularly noting that a few items, like juices and scrambled eggs, could be better. Still, the morning meal's overall reception is positive, often described as delicious, hearty and a delightful start to the day.
Dinner
However, there are mixed reviews about the partnered restaurant with some guests finding the food lacking in quality and not meeting expectations for a hotel of this level. Complaints include cold and flavorless dishes, uninteresting desserts and poor service. Given these issues, certain guests prefer dining at nearby restaurants that serve excellent local cuisine with some highlighting the scenic views and delicious meals at Restaurant Arco, a short distance away.
For those seeking great local flavors, vegetarian options and a good wine selection, the surrounding villages offer several good alternatives. Recommendations include trying the seafood rice and indulging in the family-style dining at Bar e Restaurante ARCO. Despite the mixed feedback on dinner, the hotel's breakfast and overall dining experience, particularly at the tea house, are generally well-received.
Rooms
The accommodations are set within a beautifully landscaped garden, offering a serene and picturesque setting that guests find enchanting. The private terraces and well-maintained facilities add to the appeal, making for a pleasant stay. Kitchens provided in many rooms are practical, allowing guests to prepare their own meals, which is especially convenient given the limited restaurant options nearby.
However, some rooms, especially older villas, receive criticism for issues such as darkness, dampness and outdated furnishings. Reports of musty smells, mold and humidity are not uncommon and some rooms appear to need better upkeep and refurbishment. Beds and bedding quality vary with a few guests noting discomfort. Rooms without windows or with insufficient lighting also detract from the overall experience for some visitors.
In conclusion, while the newer, modern accommodations at Pestana Quinta do Arco Nature & Rose Garden Hotel satisfy most guests with their comfort and amenities, the older villas may require attention to address the concerns raised. The lush greenery and tranquil garden setting remain standout features that contribute to the hotel’s charm.
Beds
However, significant complaints emerged about the firmness and quality of the beds. Some guests described the beds as hard or even rock-hard with plastic covers under the sheets affecting comfort. There were mentions of small and narrow beds, which were not suitable for couples or families. The instability of beds with wheels, thin mattresses on extra and sofa beds and the occasional use of twin beds pushed together instead of a proper double bed added to the dissatisfaction. Worn-out mattresses and bedding needing replacement were also a recurring theme with certain guests experiencing bedding that was damp or lacking proper covers.
Overall, while some guests enjoyed a good night's rest, others found the bed options inadequate and uncomfortable. The hotel may need to address these issues to enhance the sleep quality for all its visitors.
Cleanliness
The swimming pools are consistently noted as being clean, adding to the overall pleasant environment. Guests appreciate that the rooms and facilities are cleaned daily and the cleaning staff are often highlighted as being prompt and efficient.
Despite the overwhelmingly positive reviews, there are occasional criticisms. Some guests mention less than ideal cleanliness in certain areas, like dampness and mold in rooms, dirty floors and occasional pests. There are also a few comments about specific areas lacking thorough cleaning or maintenance. Some find the presence of mold and mustiness in the rooms troublesome, which they attribute to the high humidity in the region.
In summary, while the majority of feedback indicates a high standard of cleanliness and well-maintained facilities at the Pestana Quinta do Arco Nature & Rose Garden Hotel, it is apparent there are areas for improvement, particularly in addressing humidity-related issues and ensuring a more consistent cleaning standard across the property.
Staff
Wi-Fi
Pool
Despite the positive feedback on cleanliness and upkeep, some reviews mention that the pool water can be quite cold, making swimming less enjoyable for some. Others noted the absence of poolside amenities, such as a bar and sufficient loungers, suggesting room for minor enhancements. However, the overall sentiment remains favorable with many guests describing the pools as a refreshing and integral part of their stay.
The combination of two pools amidst a scenic rose garden, along with pleasant recreational areas, contributes significantly to the hotel's serene and picturesque ambiance. While suggestions for additional comforts persist, the pools at Pestana Quinta do Arco Nature & Rose Garden Hotel continue to be a cherished feature among its visitors.
Parking
Guests appreciate the free parking and the ease of parking right in front of the hotel or accommodation. The parking areas are described as large, secure and easily accessible with unrestricted and uncomplicated access. There are options for enclosed parking and the management provides valet parking services, ensuring a hassle-free experience.
However, a few guests have mentioned the need for more parking spaces and better maintenance of parking facilities. Despite these minor concerns, the availability and variety of parking options generally meet guests' needs, making parking at the hotel convenient and stress-free.
Accessible
Certain areas require navigating steps or climbing, which can be difficult for elderly or mobility-impaired guests. The bathrooms pose another challenge with bathtubs that are difficult to access due to high thresholds. Directions to the hotel can also be tricky to follow and locating the property via GPS is often difficult.
Despite some accessible features within the hotel, such as walkways and access to the restaurant, overall accessibility needs improvement to better serve disabled guests. Thus, while the gardens and views are outstanding, careful planning and consideration are needed for those with mobility issues.
Outdoor Pool
The pools are frequently described as beautiful, cozy and splendid, adding to the overall pleasant atmosphere of the hotel. Surrounded by lovely gardens and bungalows, the pools provide a serene and aesthetically pleasing environment. Guests also note the spacious design of the pools and the convenience of having multiple options for swimming and relaxing.
The hotel's stunning location within a beautiful tropical garden only enhances the appeal of the pool areas, making it a perfect retreat for those seeking both relaxation and picturesque scenery.
Dog Friendly
Dog owners are particularly well-catered for, as dogs and other pets are warmly welcomed. Guests noted the excellent support from staff, who go above and beyond to make both humans and their furry companions feel at home. Special touches like providing beds and Naturea food for dogs exemplify the thoughtful hospitality extended to pet owners.
The green surroundings and well-maintained gardens, for which the friendly gardeners receive special recognition, offer wonderful walks, making it an ideal destination for dog owners who enjoy exploring the outdoors with their pets. Although there is a fee of €25 per night for dogs, the overall experience for pet owners and their pets is highly positive with many praising the hotel's dog-friendly accommodations and welcoming atmosphere.
The Pestana Quinta do Arco Nature & Rose Garden Hotel stands out as a great place to stay with dogs, where pets are not only permitted but celebrated as part of the guest experience.
Yes, Pestana Quinta do Arco Nature & Rose Garden Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Pestana Quinta do Arco Nature & Rose Garden Hotel.
Yes, Pestana Quinta do Arco Nature & Rose Garden Hotel welcomes dogs.
Yes, parking facilities are available at Pestana Quinta do Arco Nature & Rose Garden Hotel.
No, Pestana Quinta do Arco Nature & Rose Garden Hotel doesn't have a gym.
Location Show Map
More Options
