5-Star HotelThis 5-star hotel features a semi-open pool with panoramic views of the Atlantic Ocean. The spacious accommodations include private balconies with sea views. It offers amenities such as an indoor pool.
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Summary of reviews related to the '5 Star' categoryDespite being advertised as a five-star facility, Angra Marina Hotel appears to fall short of the high expectations associated with such a rating. Many guests noted significant discrepancies between the hotel's marketed status and the actual experience with multiple aspects not meeting the anticipated five-star standards.
Cleanliness was a recurring concern with various reviews pointing out that both the rooms and bathrooms were not up to par. Basic amenities like water, a kettle and coffee were missing from the rooms and several guests experienced issues with the functionality of their room equipment, including air conditioning and refrigerators, which took days to rectify.
Service levels were criticized frequently. Numerous reviews highlighted that the hotel lacked the attentive service typically expected from a five-star establishment. Issues such as lack of assistance at check-in, poor room service and unresponsive staff emails were common complaints. The breakfast was another significant letdown with guests finding it insufficient in terms of variety and quality.
Facility upkeep also left much to be desired, as the decor and amenities were described as outdated and in need of maintenance. The hotel's infrastructure, including soundproofing, was considered below five-star standards, enhancing the sense that the hotel had not been renovated or properly maintained in some time.
However, there were a few positive mentions of the hotel's strengths. The rooms were frequently described as spacious and comfortable and the views from the hotel were praised for their luxury feel. The location was noted to be quiet, which contributed to a pleasant stay for some guests. Additionally, there was occasional appreciation for the front desk service.
In summary, while Angra Marina Hotel has the potential and some aspects of a five-star establishment, substantial improvements in service, cleanliness, facility maintenance and breakfast quality are needed to meet the expectations set by its rating.
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