Angra Marina Hotel
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Summary of reviewsAngra Marina Hotel consistently impresses guests primarily with its exceptional location. Situated adjacent to the marina, it offers easy access to Angra do Heroísmo's historic center, local attractions and a small beach. The breathtaking views of the marina, Monte Brasil and the Atlantic Ocean from the rooms add to the appeal, further complemented by spacious, comfortable accommodations, some with balconies. The hotel's central position allows guests to explore nearby restaurants, shops and the main square with convenience.
Guests are generally satisfied with the comfortable, clean rooms and the friendly, helpful staff. The included breakfast tends to receive positive feedback for being rich, varied and plentiful, featuring a good mix of sweet and savory options. However, some find it lacking the variety expected from a five-star establishment. Dinner experiences are more varied with occasional praise for delicious meals but frequent criticism for limited menu options, inconsistent service and the main restaurant often being closed during certain times.
The rooms are noted for their spaciousness and comfort with large bathrooms and comfortable beds being consistently mentioned. Positive aspects include cleanliness, modern designs and amenities like kitchenettes and double sinks in some bathrooms. However, maintenance issues such as peeling paint, outdated fixtures and inconsistent room upkeep are recurring themes.
While cleanliness is positively regarded in many reviews, frequent mentions of mold, rust and other maintenance lapses indicate room for improvement. The cleaning staff’s regular routines and friendliness are appreciated, but there's a notable divide in cleanliness standards across different areas of the hotel.
Guests highly commend the hotel staff for their friendliness, professionalism and accommodating nature, creating a welcoming atmosphere. However, some inconsistencies in service quality, particularly during peak times or specific services like bar management, were reported.
Wi-Fi quality in public areas is often reliable, but guests find it less dependable in rooms with frequent complaints about weak and unstable connections. The spa facilities receive mixed reviews with more negative feedback due to frequent closures, lack of maintenance and it sometimes resembling a storage area rather than a luxury amenity.
The pool area offers a mixed experience—while it is described as nice and well-maintained by some, uncomfortably cold water and general maintenance issues such as dirty glass and bird droppings detract from the experience. The pool’s early closing times and inadequate staff presence also pose challenges.
The prime location near the beach allows guests to enjoy stunning ocean views from various vantage points within the hotel. The sandy, safe beachfront is a highlight for many visitors, adding to the hotel's charm despite some noting the lack of direct beach access.
Parking experiences are mixed with convenient, ample free parking nearby appreciated by many guests. However, the hotel's own parking facilities often appear challenging to navigate, particularly for larger vehicles due to narrow spaces and steep slopes.
Overall, Angra Marina Hotel's breathtaking location, spacious rooms and friendly staff make it a popular choice, although improvement in areas like dining variety, maintenance and cleanliness would enhance the overall guest experience.
Categories
Guests are generally satisfied with the comfortable, clean rooms and the friendly, helpful staff. The included breakfast tends to receive positive feedback for being rich, varied and plentiful, featuring a good mix of sweet and savory options. However, some find it lacking the variety expected from a five-star establishment. Dinner experiences are more varied with occasional praise for delicious meals but frequent criticism for limited menu options, inconsistent service and the main restaurant often being closed during certain times.
The rooms are noted for their spaciousness and comfort with large bathrooms and comfortable beds being consistently mentioned. Positive aspects include cleanliness, modern designs and amenities like kitchenettes and double sinks in some bathrooms. However, maintenance issues such as peeling paint, outdated fixtures and inconsistent room upkeep are recurring themes.
While cleanliness is positively regarded in many reviews, frequent mentions of mold, rust and other maintenance lapses indicate room for improvement. The cleaning staff’s regular routines and friendliness are appreciated, but there's a notable divide in cleanliness standards across different areas of the hotel.
Guests highly commend the hotel staff for their friendliness, professionalism and accommodating nature, creating a welcoming atmosphere. However, some inconsistencies in service quality, particularly during peak times or specific services like bar management, were reported.
Wi-Fi quality in public areas is often reliable, but guests find it less dependable in rooms with frequent complaints about weak and unstable connections. The spa facilities receive mixed reviews with more negative feedback due to frequent closures, lack of maintenance and it sometimes resembling a storage area rather than a luxury amenity.
The pool area offers a mixed experience—while it is described as nice and well-maintained by some, uncomfortably cold water and general maintenance issues such as dirty glass and bird droppings detract from the experience. The pool’s early closing times and inadequate staff presence also pose challenges.
The prime location near the beach allows guests to enjoy stunning ocean views from various vantage points within the hotel. The sandy, safe beachfront is a highlight for many visitors, adding to the hotel's charm despite some noting the lack of direct beach access.
Parking experiences are mixed with convenient, ample free parking nearby appreciated by many guests. However, the hotel's own parking facilities often appear challenging to navigate, particularly for larger vehicles due to narrow spaces and steep slopes.
Overall, Angra Marina Hotel's breathtaking location, spacious rooms and friendly staff make it a popular choice, although improvement in areas like dining variety, maintenance and cleanliness would enhance the overall guest experience.
Luxury Hotel
This 5-star luxurious hotel offers elegant and spacious rooms with panoramic Atlantic Ocean views from private balconies. It features a semi-open pool and a restaurant serving regional and international cuisine.
Hotel near The Beach
Located on Rua Do Faleiro in Angra do Heroísmo, this hotel is situated by the marina. This location provides easy access to boat tours, waterfront dining, and potentially nearby beaches.
Hotel with Spa
This 5-star hotel offers a semi-open pool with panoramic ocean views and elegant rooms. It has a hot tub, sauna, and steam room. It is well-located in downtown Angra.
Family Friendly Hotel
This hotel offers in-room childcare, connecting rooms, and family-friendly amenities. It also boasts an outdoor and indoor pool, along with proximity to the beach and beach bars.
Romantic Hotel
Located in Angra do Heroísmo, this hotel offers comfortable accommodations and marina views. The hotel's location and amenities make it suitable for a romantic getaway, providing a blend of relaxation and exploration.
Hotel with Swimming Pool
This family-friendly hotel features an outdoor pool and an indoor pool. It also offers a golf course and three beach bars. The hotel is centrally located with views of the marina.
Indoor Pool
Business Hotel
It provides meeting rooms suitable for business events. Offers amenities such as minibar, in-room safe and desk.
Hotel with Parking
The hotel provides free parking, making it convenient for guests traveling with their own vehicles. It is a golf hotel that offers recreational activities. Angra Marina Hotel also offers free WiFi and three beach bars.
5-Star Hotel
This 5-star hotel features a semi-open pool with panoramic views of the Atlantic Ocean. The spacious accommodations include private balconies with sea views. It offers amenities such as an indoor pool.
Hotel with Indoor Pool
This luxurious 5-star hotel features a distinguished indoor swimming pool, complemented by a Turkish bath and a dedicated spa lounge. The hotel's overall luxury and amenities suggest a high-quality indoor pool experience, with some rooms offering sublime sea views that may extend to the pool area.
Hotel for Honeymoon
About Angra Marina Hotel
License: 7293/RNET
Guest Reviews
Location
The spacious and comfortable rooms, some with balconies and sea views, add to the appeal. Guests appreciate the clean, well-maintained facilities and the friendliness of the staff. With added perks such as good breakfast options and occasional room upgrades, the hotel ensures a pleasant stay. Despite a few minor drawbacks like the hilly walk to the town center and occasional issues with exterior maintenance, the overwhelming consensus is that the Angra Marina Hotel provides a superb location with unbeatable views, making it a top choice for visitors to Terceira Island.
Breakfast
On the other hand, some reviews point to a noticeable disparity between the hotel's five-star rating and the quality of its breakfast. Several guests noted that the breakfast lacked variety and did not meet the high standards expected from a luxury establishment. Specific complaints included consistently cold items, limited fresh fruit and repetitive menus. Despite these issues, a significant number of guests still rated the breakfast positively, describing it as good, abundant and tasty.
In summary, while many patrons find the breakfast at Angra Marina Hotel to be very good or even excellent, others feel that it falls short of what one would expect from a five-star hotel. The variety and quality of the offerings can vary, leading to a divisive experience among guests.
Dinner
The New Year's Eve gala dinner specifically received harsh criticism, cited as falling short of what was expected for the occasion and the price. Multiple reviews highlighted issues such as a weak and repetitive menu with only one option for meat and fish each night and frequent shortages in buffet quantities. Further, the closed pool bar and lack of restaurant services during the week left many guests with no choice but to dine outside the hotel.
Service quality also appeared to be inconsistent, contributing to the overall dissatisfaction. Some guests felt the food presentation did not meet the standards or price of a five-star hotel, mentioning high-fat content food and a lack of representation of Azorean culinary traditions. The combination of high costs for drinks, disorganized service and a repetitive menu led many guests to dine elsewhere.
However, the hotel did manage to present a few high points, such as occasional excellent dishes and helpful staff, which were appreciated by some reviewers. These positive notes, though, were overshadowed by the general critique of poor variety and inadequate quality.
Rooms
However, recurring issues of maintenance and outdated decor pose a concern. Guests reported problems ranging from peeling paint and fixtures needing repair to poor air conditioning and problematic lighting systems controlled by remote commands. Instances of empty minibars and insufficient furniture were also noted, suggesting a lack of consistency in room upkeep. Despite these drawbacks, the overall spaciousness, views of the harbor and comfortable beds tend to leave a positive impression on most visitors.
Beds
While some guests reported issues with receiving two joined single beds instead of a requested double bed, the overall feedback on bed comfort remains positive. The king-size and queen-size beds are often praised for their comfort and the quality of sleep they provide. Clean, spacious and well-furnished rooms further contribute to the comfort of the accommodations, making for a pleasant stay.
In summary, despite some occasional mismatches between bed type requests and what was provided, the beds at Angra Marina Hotel are largely seen as a highlight by guests, ensuring a good night's rest in a comfortable setting.
Cleanliness
However, there are notable areas of concern. Several reviews mentioned mold and rust, especially on the walls and bathrooms, which detracted from the overall experience. Some guests reported specific issues such as dusty windows, dirty water and inadequately cleaned terraces and balconies. There were also mentions of unpleasant odors in rooms and fixtures and inconsistent replenishment of amenities.
The hotel appears to be undergoing a transition, which has led to lapses in maintenance and cleaning standards. Guests noted that while the hotel has the potential for improvement, areas like the pool, terrace and some internal structures need more attention and regular upkeep. The hotel management is expected to address these issues to meet the standards expected of its rating.
In conclusion, while Angra Marina Hotel offers a comfortable and generally clean stay, there are significant areas where consistency in cleanliness and maintenance can be improved.
Staff
However, some reviews pointed out inconsistencies in service quality. While many staff members were praised for their friendliness and competence, others were noted for lacking enthusiasm and proper training. A few guests mentioned encounters with rude or indifferent staff, particularly during check-out or in certain situations like the bar service. Additionally, instances of unorganized service and lapses in assistance were reported, impacting some guests' overall experience.
Despite some negative feedback, the majority of reviews emphasize positive interactions with the hotel staff, highlighting their kindness, availability and overall pleasant demeanor. The friendly and professional behavior of the staff remains a significant highlight for many visitors to Angra Marina Hotel.
Wi-Fi
Spa
Pool
However, the pool offers a spacious and well-covered environment, contributing to a soothing atmosphere complemented by the addition of a jacuzzi. It's also noted to have good potential with some guests appreciating the overall pool area despite its drawbacks. Unfortunately, the maintenance and cleanliness around the pool area often fall short of expectations with reports of dirty glass walls, bird droppings and generally degraded conditions.
The area around the pool doesn't fully live up to a five-star standard and the facilities close earlier in the evening, which may inconvenience some guests. The pool towels require a deposit and there isn't always staff around to ensure the area is supervised and well-kept. Despite these issues, the pool provides a pleasurable experience when well-maintained and heated properly. For those who can look past its shortcomings, the pool area can still offer a relaxing retreat.
Beach
The views from the balconies are particularly commendable, offering spectacular panoramas of the sea, marina and the picturesque Angra Bay. Guests can easily access the sandy beach with just a short walk, where they can take in the clean and quiet surroundings. This beach is one of the few in the area with sand and is noted for being safe for swimming.
The hotel's seafront location ensures that visitors can also enjoy the fresh sea breeze and the calming sights of the waterfront. Despite some reviews mentioning a lack of direct beach access, the overall convenience and exceptional views make the Angra Marina Hotel a top choice for those wanting to stay close to both the city and the sea.
Parking
However, for those who used the hotel's own parking facilities, the feedback was less favorable. The underground garage and parking lot are often described as narrow, tight and difficult to access, especially for larger vehicles. Some provided feedback that the parking garage's steep slopes and sharp angles are quite challenging to navigate, suggesting it's better suited for small cars. Additionally, the on-site parking seems to require better maintenance and organization with some areas in need of care and improvement.
Overall, while the hotel offers options for both convenient nearby parking and an on-site garage, the latter may present some difficulties, especially for larger vehicles or those unfamiliar with tight spaces. The surrounding area's ample and free parking options make up for the hotel's challenging garage access.
Family
Activities and resources such as a children’s playroom and a relaxing fountain area add to the hotel's appeal for younger guests. Additionally, the hotel provides free parking, easing the hassle of travel for families. Despite a few minor challenges, such as an uphill walk to the hotel and the absence of changing rooms by the pool, the attentive and friendly staff significantly enhance the family experience. Guests frequently mention the enjoyable and wonderful family time they had during their stay. In sum, Angra Marina Hotel stands out as a very good and family-friendly destination, offering great amenities and creating a positive experience for all family members.
5 Star
Cleanliness was a recurring concern with various reviews pointing out that both the rooms and bathrooms were not up to par. Basic amenities like water, a kettle and coffee were missing from the rooms and several guests experienced issues with the functionality of their room equipment, including air conditioning and refrigerators, which took days to rectify.
Service levels were criticized frequently. Numerous reviews highlighted that the hotel lacked the attentive service typically expected from a five-star establishment. Issues such as lack of assistance at check-in, poor room service and unresponsive staff emails were common complaints. The breakfast was another significant letdown with guests finding it insufficient in terms of variety and quality.
Facility upkeep also left much to be desired, as the decor and amenities were described as outdated and in need of maintenance. The hotel's infrastructure, including soundproofing, was considered below five-star standards, enhancing the sense that the hotel had not been renovated or properly maintained in some time.
However, there were a few positive mentions of the hotel's strengths. The rooms were frequently described as spacious and comfortable and the views from the hotel were praised for their luxury feel. The location was noted to be quiet, which contributed to a pleasant stay for some guests. Additionally, there was occasional appreciation for the front desk service.
In summary, while Angra Marina Hotel has the potential and some aspects of a five-star establishment, substantial improvements in service, cleanliness, facility maintenance and breakfast quality are needed to meet the expectations set by its rating.
Business
The hotel is located close to the business center, adding to its convenience for those traveling for work. Guests have access to business catering and a variety of options to suit their needs. Although there are no specific business services like fax or mail, the hotel compensates with a fairly business-looking approach to breakfast and good overall conditions for a professional stay. Overall, Angra Marina Hotel stands out as a nice, comfortable option for business travelers seeking an environment conducive to work.
Indoor Pool
Honeymoon
Many reviewers mention it as an ideal honeymoon destination with a notable atmosphere suited for couples looking to celebrate their love. The scenic location in the Azores Islands makes it a fitting first stop for honeymoon trips. However, some feedback indicates that the hotel should improve in informing guests about check-in processes and making specific wedding arrangements when requested. Despite these minor shortcomings, the overall consensus is that Angra Marina Hotel serves as a superb choice for a memorable honeymoon stay.
Luxury
Guests particularly highlight the luxurious amenities and the setting, which provide a true sense of opulence. The hotel serves up a luxury dining experience and treatments, making it a perfect retreat for those seeking comfort and style. Top-notch services from friendly staff add to the feeling of indulgence, aligning well with the hotel's five-star image.
However, there are some areas where the hotel does not fully meet five-star expectations. The breakfast, while an inclusion, is often described as minimal and unvaried, disappointing guests who expected more from the premium branding. Similarly, some facilities, such as the gym, were noted to be insufficient for a hotel of its caliber. Cleanliness and room maintenance were other aspects where the hotel occasionally underperforms.
Despite these shortcomings, the luxurious decor, superb facilities and overall setting generally align with the five-star promise. Guests who overlook the minor inconsistencies find the rate, especially during peak season, to be an excellent offer for the lavish atmosphere provided.
Romantic
Yes, Angra Marina Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Angra Marina Hotel.
No, Angra Marina Hotel doesn't allow dogs.
Yes, parking facilities are available at Angra Marina Hotel.
No, Angra Marina Hotel doesn't have a gym.
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