ibis Amman
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Summary of reviewsibis Amman is favorably regarded for its strategic location in the vibrant heart of Amman. Situated near Amman Mall and popular local eateries, the hotel offers convenient access to a wealth of services and shops. Its proximity to major streets and the availability of public transit and taxis make it an ideal base for exploring the city while maintaining a quiet and peaceful atmosphere. Guests appreciate the value for money given its prime position and nearby amenities.
The breakfast at ibis Amman is generally well-received for its variety, taste and competitive pricing. The buffet features a good selection of food, including healthy options during Ramadan, offering good value for the price. However, some guests feel there is room for improvement in terms of quality, preparation and variety, especially for vegetarians. The breakfast restaurant's condition and the attentiveness of the staff also received some criticism.
Dinner options at the hotel include Chinese cuisine and a lively atmosphere at the lobby bar. While the food is generally tasty, some guests noted mixed experiences regarding service quality and timing with the dinner starting at 7:30 PM. The overall cost of food is considered high, prompting some guests to dine elsewhere for better value.
Room quality at ibis Amman is a mixed experience. While some guests appreciate the clean and cozy rooms equipped with basic amenities, others highlight issues such as small, poorly ventilated spaces, old and dirty furniture and maintenance problems like malfunctioning air conditioning and clogged drains. Significant renovation and maintenance are recommended to enhance guest satisfaction.
Cleanliness also receives mixed reviews. Some guests praise the tidy rooms and commendable housekeeping efforts, while others point out severe issues such as dirty carpets, moldy bathrooms and old, stained furniture. The need for regular cleaning and better maintenance is evident.
The hotel staff are consistently praised for their friendliness, helpfulness and professional demeanor. Specific individuals receive frequent commendations for exceptional service and small gestures like room upgrades and special treats enhance the guest experience. Despite some maintenance issues, the staff’s responsiveness mitigates the negative impact of these problems.
WiFi service at ibis Amman has mixed reviews. While some guests commend the fast and stable internet connection, others report issues with weak signals and unstable connections, particularly affecting certain applications.
The gym is generally seen as a positive feature, contributing to a pleasant stay. Parking is mostly convenient, offering various options including basement parking, although narrow spaces and occasional full capacity were noted. Valet parking and security guards add to the convenience and safety.
For families, the hotel offers a pleasant and comfortable environment, though cleanliness and hygiene standards require attention. Beds receive mixed feedback with some guests finding them comfortable while others cite issues with comfort, cleanliness and maintenance.
Overall, ibis Amman presents itself as a comfortable and economical three-star hotel with several redeeming qualities such as excellent location and friendly staff. However, significant improvements in room conditions, cleanliness and maintenance are needed to meet higher standards and enhance the overall guest experience.
Categories
The breakfast at ibis Amman is generally well-received for its variety, taste and competitive pricing. The buffet features a good selection of food, including healthy options during Ramadan, offering good value for the price. However, some guests feel there is room for improvement in terms of quality, preparation and variety, especially for vegetarians. The breakfast restaurant's condition and the attentiveness of the staff also received some criticism.
Dinner options at the hotel include Chinese cuisine and a lively atmosphere at the lobby bar. While the food is generally tasty, some guests noted mixed experiences regarding service quality and timing with the dinner starting at 7:30 PM. The overall cost of food is considered high, prompting some guests to dine elsewhere for better value.
Room quality at ibis Amman is a mixed experience. While some guests appreciate the clean and cozy rooms equipped with basic amenities, others highlight issues such as small, poorly ventilated spaces, old and dirty furniture and maintenance problems like malfunctioning air conditioning and clogged drains. Significant renovation and maintenance are recommended to enhance guest satisfaction.
Cleanliness also receives mixed reviews. Some guests praise the tidy rooms and commendable housekeeping efforts, while others point out severe issues such as dirty carpets, moldy bathrooms and old, stained furniture. The need for regular cleaning and better maintenance is evident.
The hotel staff are consistently praised for their friendliness, helpfulness and professional demeanor. Specific individuals receive frequent commendations for exceptional service and small gestures like room upgrades and special treats enhance the guest experience. Despite some maintenance issues, the staff’s responsiveness mitigates the negative impact of these problems.
WiFi service at ibis Amman has mixed reviews. While some guests commend the fast and stable internet connection, others report issues with weak signals and unstable connections, particularly affecting certain applications.
The gym is generally seen as a positive feature, contributing to a pleasant stay. Parking is mostly convenient, offering various options including basement parking, although narrow spaces and occasional full capacity were noted. Valet parking and security guards add to the convenience and safety.
For families, the hotel offers a pleasant and comfortable environment, though cleanliness and hygiene standards require attention. Beds receive mixed feedback with some guests finding them comfortable while others cite issues with comfort, cleanliness and maintenance.
Overall, ibis Amman presents itself as a comfortable and economical three-star hotel with several redeeming qualities such as excellent location and friendly staff. However, significant improvements in room conditions, cleanliness and maintenance are needed to meet higher standards and enhance the overall guest experience.
Family Friendly Hotel
This hotel is listed as family friendly.
Dog Friendly Hotel
ibis hotels are often a practical and accommodating choice. While luxury amenities for dogs may not be available, its pet-friendly policy makes it a reasonable option.
Business Hotel
Ibis Amman is situated in a business district. It features 158 rooms with views of the city. The hotel offers Wi-Fi in public areas.
Accessible Hotel
This hotel is wheelchair accessible and offers specific rooms designed for people with reduced mobility, with upper floors also accessible by elevator.
Hotel with Gym
This hotel offers a fitness center for guests who want to stay active. The hotel also provides convenient access to local attractions.
3-Star Hotel
Ibis Amman is conveniently located 30 minutes from Queen Alia International Airport. It features 158 air-conditioned rooms suitable for both business and leisure travelers. The hotel is opposite Amman Mall, offering easy access to shopping, dining, and entertainment.
Hotel with Parking
Cheap Hotel
Guest Reviews
Located in the vibrant heart of Amman, ibis Amman has garnered consistent praise from guests for its strategic location. Many reviews highlight the hotel's proximity to a wealth of services, shops and restaurants, making it a convenient base for both leisure and business travelers. The hotel is notably close to Amman Mall and popular local eateries like Habiba Kanafa and Abu Jabara, which are within walking distance. Additionally, it's situated near major thoroughfares such as Madinah Street and Gardens Street, adding to its accessibility.
The hotel's location is not only perfect for shopping and dining but also for easy access to taxis and public transit, allowing guests to navigate the city effortlessly. Despite being centrally located, the area maintains a quiet ambiance, providing a peaceful retreat in the bustling city.
Reviewers also appreciated the value for money offered by ibis Amman, citing its excellent location as a major advantage. The nearby amenities and services, including supermarkets and convenient stores, make it an ideal spot for travelers who need quick access to essentials.
While some guests mentioned issues unrelated to location, the consistent praise for its prime position underscores ibis Amman as a top choice for those looking to stay close to the city’s highlights.
Guests at the 'ibis Amman' generally appreciate the breakfast offering, highlighting several positive aspects. Many reviewers describe the breakfast as excellent, tasty, variable and diverse. The breakfast buffet receives commendations for its good selection of food, competitive price and availability of healthy options during Ramadan. Additionally, several guests note the breakfast as good value for the price paid.
However, the feedback also includes some criticism. Repeated comments suggest that the quality and preparation could be improved with a number of guests describing it as basic, poor or not fresh. There are mentions of the breakfast service needing better attentiveness from staff, as well as a need for more variety, particularly for vegetarians. Some guests mentioned that the breakfast restaurant itself was not in the best condition.
Overall, while the breakfast at 'ibis Amman' is often praised for its variety and taste, there is room for improvement in both its service and quality to better meet guests' expectations.
Guests at ibis Amman have observed a variety of aspects regarding the dinner experience at the hotel. Many appreciated the inclusion of Chinese food in the food court, adding a unique touch to the dining options available. The lobby bar also received positive feedback for its entertaining atmosphere and alcohol service. Dinner offerings were generally considered good, though some guests noted that while not exceptional, the food was still tasty. However, there were mixed feelings about the timing and quality of dinner service with some indicating it wasn't the best experience and others highlighting the late start time of 7.30 PM. Additionally, some reviewers pointed out that the overall cost of food at the hotel is high, suggesting that dining elsewhere might be a more economical choice.
The rooms at ibis Amman present a mixed experience for visitors. While some guests note that rooms are clean, cozy and equipped with basic amenities such as a small fridge, safe and tea/coffee-making kit, many aspects of the accommodations appear to be less than satisfactory.
Common complaints include the small and poorly ventilated spaces with windows that do not open, leading to a stale or musty odor. The furniture is frequently described as old, dilapidated and in dire need of replacement, while the carpets are often noted to be dirty or even smelly.
Maintenance issues are also prevalent with reports of malfunctioning air conditioning systems, inadequate lighting and bathrooms with mold, clogged drains or faulty shower doors. The overall decor and fixtures are perceived as outdated, contributing to a sense of discomfort during the stay.
There are some positive mentions of the rooms being clean and the housekeeping service effectively managing basic cleanliness. Despite these efforts, the general consensus suggests a need for significant renovation and maintenance to bring the hotel up to standard.
Visitors seeking a business stay might find the compact nature of the rooms acceptable; however, for those sensitive to cleanliness and modern amenities, the current condition of the rooms may not meet expectations. It’s clear that while ibis Amman has some redeeming features, substantial improvements are necessary to enhance the overall guest experience.
The bed situation at ibis Amman presents a mixed bag according to guest reviews. On the positive side, some guests found the beds to be very comfortable, contributing to a restful stay. The beds are described as clean and the hotel overall is maintained well.
However, numerous guests voiced concerns about the comfort and condition of the beds. Quite a few mentioned that the beds were uncomfortable and some even reported issues with noise and the beds being broken or very old. Stains on the linens and bedsheets, including unsettling mentions of blood stains, were a common grievance, pointing to a need for better cleanliness and maintenance.
Pillows also received negative feedback with complaints about them being very big, old, worn out and smelly. Some guests also found the beds to be small and in dire need of replacement. Overall, while a handful of guests experienced comfort, there is a persistent need for improvements in the condition and hygiene of the beds and bedding at the hotel.
Guest reviews for ibis Amman regarding cleanliness are notably mixed. Several reviewers praised the clean rooms and general tidiness, highlighting the comfortable and cozy atmosphere. Positive notes included the cleanliness of the reception hall and the commendable efforts by housekeeping staff in some cases. Guests also appreciated clean rooms with large TVs, kettles, fridges and gyms.
However, a significant number of reviews highlighted severe cleanliness and maintenance issues. Complaints were frequent about dirty carpets, musty smells and unclean bathrooms with mold. The furniture was often described as old and dirty with many items needing renovation or replacement. Maintenance issues such as noisy air conditioning, broken shower doors and plumbing problems were commonly mentioned. Guests also pointed out that the bedding and towels were sometimes stained or not replaced regularly.
Some rooms were reported to have a pervasive dirty smell, poor ventilation and unopenable windows, which contributed to an uncomfortable stay for many. Reviews also mentioned a lack of daily housekeeping and inadequate room service with some rooms not cleaned during the entirety of guests' stays. The hotel’s public areas, including the lobby, were also criticized for needing renovation and better upkeep.
Overall, while some aspects of cleanliness at ibis Amman meet expectations, there are significant areas that require immediate attention and improvement to ensure a more consistent and satisfactory experience for all guests.
At ibis Amman, the standout feature often highlighted by guests is the exceptional service provided by the hotel staff. Descriptions of the team consistently praise their friendliness, helpfulness and professional demeanor, making for a warm and welcoming atmosphere. Specific individuals like Zaid, Ms. Adele, Noor and a few others receive frequent commendations for their outstanding service with many guests noting their courteous and respectful treatment.
The front office staff, including receptionists like Mr. Ahmed El Banna and Bahaa, are often mentioned for their warm reception and readiness to assist with any needs. The cooperation and friendliness of not just the reception team but also the security personnel and housekeeping staff contribute significantly to guests' positive experiences. Many visitors appreciated small gestures such as room upgrades and birthday cakes, which added a special touch to their stays.
However, some reviews indicate that the level of cleanliness and maintenance of the facilities could use improvement with a few guests reporting issues like dilapidated furniture and non-functioning amenities. Despite this, the staff's responsiveness and willingness to address concerns often mitigated the negative impact of these issues.
Overall, while there are areas for improvement in the hotel’s infrastructure and cleanliness, the staff at ibis Amman consistently leave a lasting impression with their dedication to providing excellent customer service.
The wifi service at Ibis Amman presents a mixed experience based on guest reviews. On the bright side, several guests commend the internet speed as very good and appreciate that the Wi-Fi connection is fast and stable. Some have found the WiFi to be consistently good and always operational. The service has been described as excellent in certain instances, providing a reliable connection.
However, other reviews highlight significant areas needing improvement. Guests have frequently reported issues such as very weak internet, poor signal quality and unstable connections throughout the hotel. Specific criticisms include the inability to use certain applications, like WhatsApp, Messenger and TikTok, over the wifi. These connectivity problems have been a point of frustration with guests noting that the WiFi was unreliable or completely non-functional in their rooms.
Overall, while some guests find the WiFi service at Ibis Amman satisfactory, suggesting it can be fast and stable, there are ongoing challenges with consistency and coverage that indicate areas for potential enhancement.
The gym at ibis Amman is generally seen as a positive feature by its guests. Many reviews highlight the availability of the gym as an attractive amenity with some specifically noting that it is good. While there are a few isolated negative remarks regarding the sports club, the overall sentiment is that the gym contributes to a pleasant stay, complemented by clean rooms and other amenities such as large TVs, kettles and fridges.
At ibis Amman, parking is generally a convenient feature for guests. The hotel offers various parking options including basement parking and an underground garage with spots that are accessible and available. Many appreciated the availability of parking, highlighting that there is ample space to park a car. Free basement parking is also a notable perk.
However, some guests have noted that parking spaces are on the narrow side, which can make maneuvering a bit tricky. There have been occasional mentions of parking being full at times and a few comments indicate that the management of parking could see improvements. Some reviews also point out that staff assistance with parking can be inconsistent with one guest mentioning that the parking smelled unpleasant.
In terms of service, valet parking is available, but a fee is charged for parking, which some guests found worth noting. Additionally, security guards are present to facilitate entry and exit, providing an extra layer of safety. Despite a few points for improvement, many guests found the parking at ibis Amman satisfactory for their needs.
The ibis Amman is noted to be a family-friendly hotel, offering a pleasant environment for those traveling with children. Families often find it suitable with accommodations and facilities tailored to their needs. The hotel garners positive remarks for being excellent for families, providing a comfortable stay for those with kids. Additionally, the staff generally receive compliments for their friendliness and responsibility. However, there are concerns regarding cleanliness and hygiene standards with some guests experiencing issues relating to room upkeep during their stay. While the Amman branch may not match the standards of other ibis branches globally, it remains a viable option for families seeking a hotel in the area.
Ibis Amman presents itself as a comfortable and economical three-star hotel. Although some guests feel it deserves a higher rating due to its good treatment and clean environment, others find it falls short of the expected standards for a hotel in this category. The hotel boasts a simple but comfortable atmosphere and is deemed the best three-star hotel in Amman by some reviewers.
Despite these positives, there are mentions of old furniture and limited facilities which could benefit from renovation. The towels are due for a change and the overall maintenance of the facilities leaves room for improvement. While the hotel does offer Chinese cuisine in its food court, some guests find the price high compared to other three-star hotels, particularly due to cleanliness aspects.
Ultimately, Ibis Amman can be considered a decent option for those seeking value for money in an economy class setting with the potential to develop further. It holds up well when compared to European Ibis hotels, offering a comfortable stay in line with its three-star rating.
Ibis Amman is a commendable choice for business travelers. Positioned in a vital part of Amman, it ensures easy access to professional meeting locations, augmenting its convenience for those on a business trip. Many have noted the tranquility and security of the hotel, coupled with the welcoming reception from the staff, which collectively produce an attractive environment for business purposes. Despite the small rooms, the hotel maintains a good business value for money and provides essential services like a business center and a quiet lobby, further enhancing its suitability for professional stays. The hotel staff's helpfulness adds to the positive experience, cementing Ibis Amman as a practical and budget-friendly option for solo business travelers.
Location Show Map
Location
The hotel's location is not only perfect for shopping and dining but also for easy access to taxis and public transit, allowing guests to navigate the city effortlessly. Despite being centrally located, the area maintains a quiet ambiance, providing a peaceful retreat in the bustling city.
Reviewers also appreciated the value for money offered by ibis Amman, citing its excellent location as a major advantage. The nearby amenities and services, including supermarkets and convenient stores, make it an ideal spot for travelers who need quick access to essentials.
While some guests mentioned issues unrelated to location, the consistent praise for its prime position underscores ibis Amman as a top choice for those looking to stay close to the city’s highlights.
Breakfast
However, the feedback also includes some criticism. Repeated comments suggest that the quality and preparation could be improved with a number of guests describing it as basic, poor or not fresh. There are mentions of the breakfast service needing better attentiveness from staff, as well as a need for more variety, particularly for vegetarians. Some guests mentioned that the breakfast restaurant itself was not in the best condition.
Overall, while the breakfast at 'ibis Amman' is often praised for its variety and taste, there is room for improvement in both its service and quality to better meet guests' expectations.
Dinner
Rooms
Common complaints include the small and poorly ventilated spaces with windows that do not open, leading to a stale or musty odor. The furniture is frequently described as old, dilapidated and in dire need of replacement, while the carpets are often noted to be dirty or even smelly.
Maintenance issues are also prevalent with reports of malfunctioning air conditioning systems, inadequate lighting and bathrooms with mold, clogged drains or faulty shower doors. The overall decor and fixtures are perceived as outdated, contributing to a sense of discomfort during the stay.
There are some positive mentions of the rooms being clean and the housekeeping service effectively managing basic cleanliness. Despite these efforts, the general consensus suggests a need for significant renovation and maintenance to bring the hotel up to standard.
Visitors seeking a business stay might find the compact nature of the rooms acceptable; however, for those sensitive to cleanliness and modern amenities, the current condition of the rooms may not meet expectations. It’s clear that while ibis Amman has some redeeming features, substantial improvements are necessary to enhance the overall guest experience.
Beds
However, numerous guests voiced concerns about the comfort and condition of the beds. Quite a few mentioned that the beds were uncomfortable and some even reported issues with noise and the beds being broken or very old. Stains on the linens and bedsheets, including unsettling mentions of blood stains, were a common grievance, pointing to a need for better cleanliness and maintenance.
Pillows also received negative feedback with complaints about them being very big, old, worn out and smelly. Some guests also found the beds to be small and in dire need of replacement. Overall, while a handful of guests experienced comfort, there is a persistent need for improvements in the condition and hygiene of the beds and bedding at the hotel.
Cleanliness
However, a significant number of reviews highlighted severe cleanliness and maintenance issues. Complaints were frequent about dirty carpets, musty smells and unclean bathrooms with mold. The furniture was often described as old and dirty with many items needing renovation or replacement. Maintenance issues such as noisy air conditioning, broken shower doors and plumbing problems were commonly mentioned. Guests also pointed out that the bedding and towels were sometimes stained or not replaced regularly.
Some rooms were reported to have a pervasive dirty smell, poor ventilation and unopenable windows, which contributed to an uncomfortable stay for many. Reviews also mentioned a lack of daily housekeeping and inadequate room service with some rooms not cleaned during the entirety of guests' stays. The hotel’s public areas, including the lobby, were also criticized for needing renovation and better upkeep.
Overall, while some aspects of cleanliness at ibis Amman meet expectations, there are significant areas that require immediate attention and improvement to ensure a more consistent and satisfactory experience for all guests.
Staff
The front office staff, including receptionists like Mr. Ahmed El Banna and Bahaa, are often mentioned for their warm reception and readiness to assist with any needs. The cooperation and friendliness of not just the reception team but also the security personnel and housekeeping staff contribute significantly to guests' positive experiences. Many visitors appreciated small gestures such as room upgrades and birthday cakes, which added a special touch to their stays.
However, some reviews indicate that the level of cleanliness and maintenance of the facilities could use improvement with a few guests reporting issues like dilapidated furniture and non-functioning amenities. Despite this, the staff's responsiveness and willingness to address concerns often mitigated the negative impact of these issues.
Overall, while there are areas for improvement in the hotel’s infrastructure and cleanliness, the staff at ibis Amman consistently leave a lasting impression with their dedication to providing excellent customer service.
Wi-Fi
However, other reviews highlight significant areas needing improvement. Guests have frequently reported issues such as very weak internet, poor signal quality and unstable connections throughout the hotel. Specific criticisms include the inability to use certain applications, like WhatsApp, Messenger and TikTok, over the wifi. These connectivity problems have been a point of frustration with guests noting that the WiFi was unreliable or completely non-functional in their rooms.
Overall, while some guests find the WiFi service at Ibis Amman satisfactory, suggesting it can be fast and stable, there are ongoing challenges with consistency and coverage that indicate areas for potential enhancement.
Gym
Parking
However, some guests have noted that parking spaces are on the narrow side, which can make maneuvering a bit tricky. There have been occasional mentions of parking being full at times and a few comments indicate that the management of parking could see improvements. Some reviews also point out that staff assistance with parking can be inconsistent with one guest mentioning that the parking smelled unpleasant.
In terms of service, valet parking is available, but a fee is charged for parking, which some guests found worth noting. Additionally, security guards are present to facilitate entry and exit, providing an extra layer of safety. Despite a few points for improvement, many guests found the parking at ibis Amman satisfactory for their needs.
Family
3 Star
Despite these positives, there are mentions of old furniture and limited facilities which could benefit from renovation. The towels are due for a change and the overall maintenance of the facilities leaves room for improvement. While the hotel does offer Chinese cuisine in its food court, some guests find the price high compared to other three-star hotels, particularly due to cleanliness aspects.
Ultimately, Ibis Amman can be considered a decent option for those seeking value for money in an economy class setting with the potential to develop further. It holds up well when compared to European Ibis hotels, offering a comfortable stay in line with its three-star rating.
Business
No, ibis Amman doesn't have any pool.
No, a spa isn't available at ibis Amman.
Yes, ibis Amman welcomes dogs.
Yes, parking facilities are available at ibis Amman.
Yes, ibis Amman has a gym.
Location Show Map
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