5-Star HotelThis hotel features a casino, nightclub, steam room, and sauna, providing a luxurious experience centered around entertainment and relaxation. It offers modern rooms with panoramic ocean views and Italo-Mediterranean cuisine.
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Summary of reviews related to the '5 Star' categoryEnjoy Coquimbo has received feedback that reveals a discrepancy between its 5-star rating and the experiences of some guests. While the hotel boasts beautiful sea views and a prime location, many reviews criticize the facilities and services for not aligning with a five-star standard. Common issues include poor cleanliness, outdated facilities and unsatisfactory maintenance. The breakfast, in particular, seems to be a major letdown with limited options, poor quality and a location far from the rooms.
Guests also report the inconvenience of having to pay extra for casino entry, the removal of welcome drinks and lapses in towel service. Problems with Wi-Fi and hot water were also mentioned, adding to the feeling that the hotel does not meet the expectations of a premium establishment. Overall, numerous reviews conclude that while the hotel charges and markets itself as a five-star venue, the actual offerings fall short, aligning more closely with a three-star experience.
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