4-Star HotelThis hotel offers a range of amenities, including thermal pools and a restaurant. It provides a comfortable and convenient stay for guests looking to enjoy the thermal spa experience.
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Summary of reviews related to the '4 Star' categoryHotel Universal Terme has garnered mixed reviews regarding its four-star rating, facilities and services. The hotel boasts a central location that is in line with expectations for a 4-star establishment. Guests consistently praised the staff, noting their friendliness and adherence to a four-star standard. The restaurant and the spa facilities received high marks with some guests describing the spa experience as exceptional.
However, several reviews indicate areas where the hotel did not fully meet 4-star expectations. Guests expressed disappointment with the lack of certain amenities typical of a 4-star hotel, such as bathrobes, pool towels and slippers. The absence of blackout curtains and relaxing scents in the treatment rooms were also cited as areas needing improvement. Additionally, some felt that the breakfast and body care amenities fell short compared to those in other 4-star hotels, particularly when compared to Austrian standards.
While the suite was described as comfortable, it was noted that it could benefit from a larger bathroom and room size. There was also criticism regarding the value of certain services, such as a 120-euro couples massage, which some felt did not offer a setting up to par for the price.
In conclusion, while Hotel Universal Terme provides a satisfactory experience in many respects, there are aspects that need enhancement to fully align with its 4-star classification.
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