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Summary of reviewsAstor Hotel & Spa combines a desirable location, comfortable accommodation and excellent service to provide an appealing experience for many travelers. Situated conveniently close to the city center, the hotel offers easy access to museums, restaurants, parks, a mosque and a market, all within a serene environment that ensures a peaceful night’s rest. The balance between proximity to central attractions and the tranquility of its surroundings resonates well with guests, making it a practical choice for exploring the city.
Guest experiences with breakfast are varied, but many have enjoyed a satisfying meal. Despite occasional comments on the cost-effectiveness and portion size, the quality of the food has earned positive feedback when it meets expectations. However, some guests have encountered issues with the availability of breakfast, such as a non-functional coffee machine or a lack of food, indicating room for improvement.
The rooms at Astor Hotel & Spa are frequently praised for their spaciousness, cleanliness and comfort. They come equipped with useful amenities including air conditioning, a refrigerator, a kettle and a TV, which enhance convenience. While occasional issues such as inadequate lighting and small bed sheets have been noted, the overall sentiment reflects satisfaction with the accommodations. The staff’s friendliness and responsiveness further contribute to a welcoming ambiance, adding to the positive guest experience.
Cleanliness receives mixed reviews; many guests commend the clean rooms, beds and bathrooms, as well as the well-maintained pool area. However, some have highlighted concerns such as dirty carpets, dusty rooms and insufficient cleaning practices. Despite these inconsistencies, when cleanliness standards are met, they notably improve the stay.
The staff at Astor Hotel & Spa consistently earns high praise for their friendliness and attentiveness. Guests appreciate the helpfulness and quick responsiveness of the team, especially with services like arranging taxis and airport transfers. Their proficiency in Russian aids communication for many visitors, further enhancing the cordial atmosphere.
The hotel's Wi-Fi generally provides a good internet experience, although some guests have faced issues with signal strength and speed. The spa and pool facilities offer a chance for relaxation, though they require additional fees, which some guests found inconvenient and expensive. The spa’s outdated appearance and maintenance issues have also been noted.
Lastly, the beds receive consistent acclaim for their comfort and quality, contributing significantly to a restful stay at Astor Hotel & Spa. The combination of quiet ambiance and comfortable bedding ensures a good night’s sleep for most guests.
In summary, the Astor Hotel & Spa is a well-situated and comfortable accommodation option, celebrated for its friendly service and convenient location. While there are areas for improvement, particularly with breakfast, cleanliness and additional amenities, the overall experience remains positive for many visitors.
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