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Summary of reviews'Pensão Fernandes' is situated in the charming village of Santa, offering a serene backdrop of mountains and natural beaches nearby like those in Porto Moniz. The location is a key highlight, praised for both its tranquility and accessibility to nature trails and levadas, making it ideal for nature enthusiasts. Guests enjoy unobstructed sunsets and the convenience of nearby public parking and a late-night convenience store, although some mention the uphill walk from the center of Porto Moniz.
The breakfast experience receives mixed reviews. While some guests appreciate the simplicity and adequacy of offerings like bread, eggs and coffee, others feel that it lacks variety and value for money. Despite some satisfactory remarks about the taste and sufficiency, there are calls for improvement in terms of selection and variety.
Room experiences also vary. Positives include cleanliness, daily cleaning services, frequent towel changes and some comfortable features like shared balconies and cozy bedding. However, issues such as small, outdated rooms, dampness, mold and noise from thin walls detract from the comfort. Additionally, missing amenities like heating and reliable Wi-Fi, along with unheated rooms, are notable drawbacks.
Cleanliness at the guesthouse is a point of contention. While some guests praise the cleaning staff and the tidy state of their rooms, others are troubled by significant maintenance issues including mold, dust and musty odors. Shared bathrooms and common areas also receive criticism for cleanliness.
Staff interactions are mostly positive with guests frequently noting the friendliness and helpfulness of the staff and the accommodating nature of the family running Pensão Fernandes. Instances of welcoming gestures and useful travel advice stand out, though some reports of rude and aggressive behavior by certain staff members do exist.
Wi-Fi connectivity is another significant downside with many guests reporting non-functional or slow internet access in rooms and unreliable connections even in common areas—a major inconvenience for those requiring internet during their stay.
Bed comfort receives mixed feedback. While some guests find the beds comfortable, noting clean sheets and heated mattresses, others face issues such as dirty linens, uncomfortable or small mattresses and dampness. The quality of the sleep experience varies significantly among guests.
Overall, Pensão Fernandes offers a picturesque and peaceful location with friendly service and satisfactory basic accommodations, but falls short in several key areas including cleanliness, modernity of rooms and reliable amenities.
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