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Summary of reviewsOne Acapulco Costera is a well-regarded hotel that offers a favorable experience for travelers, mainly due to its strategic location on the iconic Costera in Acapulco. This positioning grants guests easy access to a variety of attractions, including Icacos Beach, restaurants, cafes, and entertainment venues, making it an ideal base for both leisure and business trips. Many guests appreciate the tranquil environment despite being close to lively areas.
The service from the staff is often praised for its friendliness and professionalism, ensuring a welcoming atmosphere that enhances the overall stay. Cleanliness is another strong point, with guests frequently highlighting the spotless rooms and modern facilities. The pool area, although small, is appreciated for its cleanliness and relaxing environment, supported by attentive staff, although there are occasional maintenance concerns.
Guests find the free WiFi to be generally reliable, catering well to the essential needs of travelers. As for breakfast, it is considered a satisfactory addition despite its limited variety and repetitive menu items. The rooms, although clean and comfortable, are small and could pose challenges for larger groups or families, and similar feedback applies to the beds, which are noted for their compact size but offer comfort for some.
Though One Acapulco Costera may not fully align with the needs of families seeking leisure amenities or spacious accommodations, it provides a practical and comfortable option for business travelers. Overall, the hotel fulfills basic requirements effectively, offering value for its location and service, while leaving room for minor improvements in certain areas. Show more
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Categories
Hotel near The Beach
Located on Avenida Costera Miguel Aleman, this hotel is near the beach. It provides convenient access to the shoreline and beach-related activities.
Family Friendly Hotel
One Acapulco Costera provides practical accommodations and essential services for families, focusing on affordability and convenience.
Hotel near Nightlife Spots
Located on Avenida Costera Miguel Aleman, it provides convenient access to the main tourist areas and nightlife. Its central location allows for easy exploration of Acapulco's entertainment venues.
Accessible Hotel
Features accessible rooms designed for a pleasant and safe stay, with wheelchair access, safety handrails in the shower, and a bathtub. It includes amenities like cable TV and free wireless internet.
3-Star Hotel
This hotel provides reliable amenities and services and comfortable rooms. It offers convenient locations, catering to various traveler needs. It's a great choice for travelers seeking comfortable accommodations.
Hotel Taking Steps Towards Sustainability
Hotel with Swimming Pool
Rooftop Pool Outdoor Pool
Hotel with Outdoor Pool
Hotel with Rooftop Pool
Room Types
Superior Queen RoomThis air-conditioned double room includes a TV with cable channels and a private bathroom. The unit offers 1 bed.
Superior Double RoomThis air-conditioned double room includes a TV with cable channels and a private bathroom. The unit offers 2 beds.
Guest Reviews
7.4
Good
Location
One Acapulco Costera boasts an enviable location in Acapulco, making it an ideal choice for both business and leisure travelers. Positioned along the iconic Costera, the hotel offers easy access to a variety of attractions, including the beautiful Icacos Beach, which is just a short walk away. The central setting places guests near numerous restaurants, cafes, bars, shopping centers, and entertainment venues, ensuring that all necessities and conveniences are close at hand. Despite its proximity to lively areas, the hotel maintains a sense of tranquility, creating a perfect balance between accessibility and relaxation. Guests appreciate the combination of excellent location, comfortable accommodations, and friendly service, making One Acapulco Costera a recommended option for anyone visiting the vibrant city.
Breakfast
The breakfast experience at One Acapulco Costera receives mixed feedback from guests. On the positive side, many guests appreciate the breakfast for being tasty, abundant, and well-presented. The inclusion of chilaquiles in the buffet is a highlight for some, who find them delicious. The breakfast is also noted for being generous, with an ample serving available early in the morning, which suits early risers well.
However, the breakfast offerings do seem to have limitations in variety. Several reviews mention that the selection is repetitive, with core items like fruit, chilaquiles, and eggs frequently featured. While these items are enjoyed by some, others feel the menu could benefit from greater diversity. There is also some criticism regarding the flavor and quality of certain dishes, with mentions of watery sauces and bland options. Additionally, the breakfast area appears to face capacity challenges, with complaints about insufficient seating and time pressures.
Despite these drawbacks, the breakfast is generally considered a satisfactory bonus to the hotel experience, especially for guests who find the location convenient and appreciate the effort in providing a morning meal. There seems to be room for improvement in terms of variety and flavor to enhance the overall breakfast experience for the guests.
Rooms
When staying at One Acapulco Costera, travelers will find that the hotel offers clean and comfortable rooms with an excellent use of space, making it quite close to the essentials for a restful stay. Despite their comfort and strategic location near the beach, the rooms are consistently described as very small, with many guests noting that they are not suitable for larger groups or families. The rooms lack adequate ventilation and storage, with some reports of damp or musty smells. While the furnishings appear worn and outdated, room cleanliness is highly regarded. Guests also mention that the bathroom facilities are quite compact. Despite these limitations, the hotel provides an ideal base for exploring Acapulco, especially for guests planning to spend much of their day outside.
Beds
One Acapulco Costera has received mixed feedback regarding the beds in its guest rooms. While many guests find the mattresses comfortable, there are consistent comments about the small size of the beds, which might not suit those planning to share. Some travelers appreciate the good condition of the bedding and the comfortable pillows, enhancing their rest experience. However, others have encountered discomfort due to hard pillows or mattresses that are old and worn. Despite this, the comforters appear to be well-maintained, adding a layer of coziness. It's important to consider that the rooms are on the smaller side, affecting overall comfort for some guests. While the hotel does provide clean bedding, occasional issues with frayed towels and unclean sheets have been noted. For an optimal experience, guests may want to confirm bed specifications before making reservations.
Cleanliness
One Acapulco Costera garners a range of reactions regarding cleanliness, though the majority lean towards the positive. Guests frequently highlight the overall cleanliness of the hotel, noting clean and well-maintained rooms, modern facilities, and attentive cleaning staff. Many describe the environment as very clean, echoing satisfaction with spotless rooms and a pristine pool area. The location is often praised for being pleasant and convenient, complementing the hotel's cleanliness standards.
However, mixed reviews do exist, indicating occasional issues with room cleaning not meeting expectations and some facilities showing signs of wear. There are mentions of a few shortcomings, such as less desirable bathroom odors, worn-out towels, and poor corridor cleanliness. While certain guests experienced lapses, the sentiment generally reflects a well-kept establishment with commendable service from the hotel staff. Overall, the cleaning efforts are appreciated and contribute positively to the guest experience, albeit with room for some improvements.
Staff
At One Acapulco Costera, guests can expect a welcoming environment largely due to an attentive and friendly staff. Across various roles, from security to housekeeping to kitchen staff, the team is consistently noted for their kindness and professionalism. Guests often underscore the excellent level of service received, with staff members being approachable and considerate, ensuring that visitors' needs are met promptly.
While some experiences could have been more efficient, the majority of guests find the service to be of high quality, with the staff going above and beyond to create a pleasant atmosphere. Positive interactions with the team, from reception to parking attendants, contribute significantly to making stays enjoyable and hassle-free.
Despite occasional drawbacks in service speed or minor issues, the dedication of the staff stands out, earning praise for their efforts to make each guest feel valued and at ease. It's clear that the staff's friendly demeanor and commitment to guest satisfaction are significant contributors to positive experiences at the hotel.
Wi-Fi
Guests at One Acapulco Costera have shared mixed experiences regarding the hotel's WiFi service. Many found the internet access to be a strong point, with reliable connectivity reaching every room and providing a terrific free browsing experience. Some guests even expressed love for the WiFi, noting its seamless availability throughout the hotel. However, there were occasional mentions of slow internet speed and moments of instability, with some guests experiencing limited access, particularly beyond the first floor. Despite these few hiccups, the general consensus leans toward a satisfactory WiFi experience that meets the essential needs of most travelers.
Pool
The pool at One Acapulco Costera generally receives praise for its pleasant temperature and cleanliness, making it a nice spot for relaxation. Although it isn't heated, the sun exposure keeps the water comfortably warm, adding to its appeal. The pool area is described as lovely and clean, with good facilities that create a welcoming atmosphere for guests. Despite being small, the pool offers a pleasant view and a nice environment to enjoy. The hotel's staff is consistently acknowledged for their good treatment and maintaining a positive atmosphere around the pool.
However, there are several aspects that could be improved. Some guests have noted discrepancies in the pool’s depth markings, potentially posing safety concerns. Additionally, the pool can sometimes be in less than optimal condition, requiring further attention to maintenance, as guests have reported instances of cloudy water and loose tiles. There are occasional mentions of the pool being dirty and even containing green slime, which detracts from the overall experience. The pool also closes early at night, which may limit evening enjoyment for guests.
Overall, while the pool area at One Acapulco Costera is liked for its inviting nature and generally good maintenance, ensuring consistent cleanliness and clearer depth identification would enhance guest satisfaction further.
Beach
One Acapulco Costera boasts a prime location for beach enthusiasts, conveniently situated just a few meters from a pleasant and less crowded beach compared to the more bustling Caleta Caletilla. This close proximity allows guests to enjoy an easy, leisurely walk through local residences to reach the shore, making it exceptionally convenient for quick beach outings. The hotel also offers a pool deck that provides a scenic view, enhancing the overall experience of staying near this tranquil coastal area.
Family
One Acapulco Costera, nestled close to the beach, caters to diverse guest profiles but leans heavily towards business travelers and singles seeking a short, convenient stay. Its fresh and modern atmosphere is noted for attracting numerous families and children, establishing a family-oriented ambiance. However, the hotel's compact double rooms create a challenge for families seeking spacious accommodations, making it seem less suitable for extended family vacations.
While it offers proximity to local attractions, families may find the absence of specific amenities tailored to children, such as swimming facilities, an obstacle. The hotel's atmosphere seems more comfortable for those traveling without children or planning brief visits. Overall, One Acapulco Costera serves as an accessible option for quick business stops but may not fully align with the needs of families seeking leisure-based amenities and expansive living spaces.
3 Star
One Acapulco Costera offers a solid option for travelers, particularly those on business trips or looking for practicality without luxury. While some guests have pointed out the rooms can feel cramped, especially for larger groups, many agree they serve their purpose well for a comfortable night's rest. Despite some initial skepticism about the cost, the inclusion of breakfast in the rate adds value to the overall experience. The hotel's location is another advantage, with guests appreciating its convenience for business activities.
Overall, the service provided by One Acapulco Costera receives positive remarks, and guests find the staff attentive to their needs. While some aspects of the hotel are still developing, the establishment fulfills the essential requirements for its guests. However, it falls short of expectations for those seeking a premium experience or comparing it to other higher-priced hotels. Recommendations generally favor it as a practical choice for business travelers who prioritize functionality and location over luxury and amenities.
Yes, One Acapulco Costera has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool.
No, a spa isn't available at One Acapulco Costera.
No, One Acapulco Costera doesn't allow dogs.
No, parking facilities aren't available at One Acapulco Costera.