Hotel Club del Sol Acapulco by NG Hoteles
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Summary of reviewsHotel Club del Sol Acapulco by NG Hoteles is well-regarded for its prime location in the heart of Acapulco's vibrant golden zone, making it a convenient base for accessing the beach, shopping centers, and dining options. Visitors appreciate the hotel's proximity to the coastal Miguel Alemán route and local attractions. The hotel’s multiple well-maintained pools are often highlighted as a standout feature, providing a relaxing and enjoyable environment for families with children. The convenience of being close to a clean, secure beach enhances its appeal for beach enthusiasts.
Reviews of the hotel’s breakfast and dinner options are mixed, with some guests praising the flavor and friendliness of the staff, while others comment on the lack of variety and repetition in meal offerings. Despite issues such as limited options for international guests and occasional logistical mishaps, some portions of the cuisine and attentive service contribute positively to the dining experience.
Rooms receive varied feedback; while some visitors appreciate the spaciousness, cleanliness, and comfort, many express concerns about outdated conditions and inadequate maintenance. Issues such as dampness, insects, and malfunctioning amenities detract from the comfort of the stay. Despite a few mentions of beautiful views and working air conditioning, the need for refurbishment and improved cleanliness is a recurring theme in reviews.
Staff interactions yield a blend of positive and negative experiences. Many guests commend the warmth and friendliness of the staff, with particular individuals praised for their exceptional service. However, inconsistencies in service, especially at reception, necessitate attention to enhance guest satisfaction.
Amenities such as free Wi-Fi and parking present challenges. Wi-Fi access is generally limited to the lobby, which can be inconvenient for those requiring reliable connectivity. Concerns are also raised over the cleanliness and security of the parking area, with additional charges and safety issues noted.
The hotel’s efforts to cater to families are appreciated, particularly its pet-friendly policy and spacious family rooms. Yet, some reviews point out maintenance issues and the limited variety of children-specific activities.
Overall, while Hotel Club del Sol Acapulco offers budget-friendly accommodations with notable amenities like pools and a convenient location, there is a clear need for improvement in maintenance, cleanliness, and service quality to fully meet guest expectations.
Categories
Reviews of the hotel’s breakfast and dinner options are mixed, with some guests praising the flavor and friendliness of the staff, while others comment on the lack of variety and repetition in meal offerings. Despite issues such as limited options for international guests and occasional logistical mishaps, some portions of the cuisine and attentive service contribute positively to the dining experience.
Rooms receive varied feedback; while some visitors appreciate the spaciousness, cleanliness, and comfort, many express concerns about outdated conditions and inadequate maintenance. Issues such as dampness, insects, and malfunctioning amenities detract from the comfort of the stay. Despite a few mentions of beautiful views and working air conditioning, the need for refurbishment and improved cleanliness is a recurring theme in reviews.
Staff interactions yield a blend of positive and negative experiences. Many guests commend the warmth and friendliness of the staff, with particular individuals praised for their exceptional service. However, inconsistencies in service, especially at reception, necessitate attention to enhance guest satisfaction.
Amenities such as free Wi-Fi and parking present challenges. Wi-Fi access is generally limited to the lobby, which can be inconvenient for those requiring reliable connectivity. Concerns are also raised over the cleanliness and security of the parking area, with additional charges and safety issues noted.
The hotel’s efforts to cater to families are appreciated, particularly its pet-friendly policy and spacious family rooms. Yet, some reviews point out maintenance issues and the limited variety of children-specific activities.
Overall, while Hotel Club del Sol Acapulco offers budget-friendly accommodations with notable amenities like pools and a convenient location, there is a clear need for improvement in maintenance, cleanliness, and service quality to fully meet guest expectations.
Hotel near The Beach
Situated on Costera Miguel Aleman, this hotel is close to the beach. Its location provides easy access to the sea and nearby attractions.
Family Friendly Hotel
Hotel Club del Sol Acapulco by NG Hoteles provides essential amenities and a convenient location, making it a reasonable choice for families looking for affordability and accessibility.
Dog Friendly Hotel
This hotel offers pet-sitting and grooming services and allows two dogs under 50 kg. It is centrally located, providing easy access to nearby attractions and the beach.
Dogs Stay Free
Hotel near Nightlife Spots
Located on Costera Miguel Aleman, this hotel offers easy access to the surrounding nightlife. The area is known for its concentration of bars and clubs, providing guests with a variety of options for evening entertainment.
Hotel with Parking
Hotel Club del Sol Acapulco offers parking facilities. Parking is available at the hotel.
Cheap Hotel
Located on Costera M Aleman, this hotel offers an affordable stay with access to essential amenities. Its location provides proximity to the beach and other attractions. It's suitable for travelers seeking a balance between cost and convenience.
Accessible Hotel
This hotel offers rooms and facilities for disabled guests and wheelchair access.
3-Star Hotel
This hotel is centrally located in Acapulco, near Diana the Huntress Monument and Plaza Bahia. It provides easy access to Playa Hornitos.
Hotel with Outdoor Pool
This hotel is located on the Costera Miguel Alemán and has an outdoor pool. It provides a comfortable and convenient option for travelers seeking a centrally located hotel with pool access.
Hotel with All Inclusive Packages
Hotel with Swimming Pool
Rooftop Pool Children's Pool Pool Water Slide Outdoor Pool
Hotel where Dogs Stay Free
Hotel with Pool Water Slide
Hotel with Children's Pool
Hotel with Rooftop Pool
Guest Reviews
Hotel Club del Sol Acapulco boasts an enviable location in the heart of Acapulco's vibrant golden zone. The hotel is noted for its excellent proximity to popular attractions, including beaches, shopping centers, and a variety of dining and nightlife options. Guests find it particularly convenient that the beach is just a short walk away, making it easy to enjoy the sun and surf. Additionally, the hotel's central location makes it a perfect base for exploring the coastal Miguel Alemán route and other local sites. This central position is complemented by nearby entertainment spots, restaurants, bars, and essential services like supermarkets and pharmacies. While the location is overwhelmingly praised, visitors also appreciate the friendly and helpful staff and the multiple pools available on the premises. Despite some remarks about outdated facilities, the convenient location stands out as a strong positive aspect for guests seeking a vibrant and accessible stay in Acapulco.
Hotel Club del Sol Acapulco by NG Hoteles receives mixed reviews regarding its breakfast offerings. While some guests praise the friendly staff and the good flavor of the food, others find a lack of variety and repetition in the buffet to be limiting. The breakfast is described as simple and austere by a number of reviewers, with several feeling the offerings do not justify the cost of an all-inclusive package. Complaints about the buffet being repetitive and short on options are common, with mentions of items like eggs, chilaquiles, cereal, and fruit appearing frequently. While a few guests did find the breakfast excellent, others experienced issues such as a lack of basic items like coffee and cups. Despite these criticisms, certain reviews highlight the chef's ability to prepare tasty meals and the hotel's convenient location, suggesting that there may be positive aspects to the dining experience for some visitors.
Hotel Club del Sol Acapulco by NG Hoteles presents a mixed dining experience. While some find the food at the restaurant flavorful and very tasty, others report a lack of variety, with some buffet offerings being reheated and repetitive. The dining experience may be particularly challenging for international guests, with limited options available at times. Although the quality of the food receives praise, there are concerns about its availability, especially with an all-inclusive package that sometimes falls short in terms of snacks and meal options. Additionally, logistical issues such as the presence of flies and occasional mishaps with dish placement receive criticism. Despite these drawbacks, the attentive service and some portions of the cuisine make dining at this hotel worthwhile for certain guests.
Hotel Club del Sol Acapulco by NG Hoteles receives a mix of feedback from guests, particularly when it comes to the condition of its rooms. On the positive side, many guests appreciate the spaciousness and clean appearance of certain rooms. There are mentions of rooms being extremely comfortable, with some even highlighting beautiful views. Some rooms come with working air conditioning, offering a respite from the Acapulco heat. The inclusion of refrigerators in some rooms is noted as a convenient feature for visitors.
However, there are significant concerns about room maintenance and hygiene. Many rooms are reported to have a pervasive smell of dampness, and issues with insects such as cockroaches and mosquitoes are not uncommon. The facilities are often described as old and neglected, with complaints about malfunctioning air conditioning units, outdated TVs, and worn-out furniture. Cleanliness seems inconsistent, with numerous reports of stained and torn sheets, musty linens, and dirty bathrooms. Guests feel misled at times, as the rooms often do not match the online advertisements or photos. Overall, while there are pockets of comfort and convenience, there is a clear need for improved maintenance and refurbishment to meet guest expectations.
Hotel Club del Sol Acapulco by NG Hoteles seems to have a mixed reception when it comes to the comfort of their beds. While a few guests found the beds to be very comfortable, the majority of reviews highlight significant concerns. Many described the mattresses as old and uncomfortable, often likened to sleeping on hard surfaces. A recurring issue seems to be the poor condition of the bed linens, with reports of stains, damp odors, and worn-out or dirty sheets and towels. Some guests also noted being disturbed by noisy, creaking beds, and there were even a few mentions of bedbug sightings. Overall, it appears that improvements in bedding quality and cleanliness could enhance the stay experience at the hotel.
Hotel Club del Sol Acapulco by NG Hoteles has consistently received criticism from guests regarding its cleanliness. Despite some minor positive feedback about specific areas being clean, the overall impression of the hotel is undeniably negative. Guests have highlighted a significant decline in the condition of the facilities, emphasizing a lack of maintenance and pervasive issues with cleanliness. Rooms are often described as dirty, with stained and worn linens, including towels that exude unpleasant odors. Mold and general dirtiness are common in bathrooms, adding to guests' dissatisfaction.
The hotel's public spaces, such as hallways and pools, frequently lack proper upkeep, with some guests reporting persistent dirt and debris. Furthermore, the facility's outdated elements, including old, uncomfortable mattresses and malfunctioning amenities like air conditioning and elevators, contribute to its deteriorated appearance. The recurrent presence of insects, such as cockroaches and mosquitoes, further exemplifies the severe cleanliness issues.
While some guests have noted the kindness of the cleaning staff, this positive aspect does not override the prevalent issues. The hotel's need for a comprehensive renovation and a focus on sanitation has been emphasized across numerous reviews, underscoring a significant disconnect between its promotional material and actual guest experiences. Overall, the general consensus underscores a dire need for improvement in both cleanliness and maintenance, casting doubt on the hotel's appeal to potential visitors.
Hotel Club del Sol Acapulco by NG Hoteles exhibits a mix of experiences with its staff, ranging from exceptional to disappointing. The warmth and friendliness of the personnel stand out in numerous reviews, with guests frequently noting the staff's respectful demeanor, willingness to assist, and a consistently positive attitude across various areas, such as the restaurant and general service. Individuals like housekeeper Gabi and manager Bernardo have been specifically mentioned for their attentiveness and excellent disposition.
Conversely, the reception staff often receive mixed feedback. While some receptionists are praised for their kindness and helpfulness, others are seen as inefficient, apathetic, or outright rude, negatively impacting the guest experience. Claudia, a receptionist, is frequently noted for her lack of courtesy. Additionally, issues such as slow service, poor communication, and insufficient staffing are apparent in some reviews.
While there is evident warmth and friendliness from many staff members, the hotel would benefit from addressing inconsistencies in service and improving the reception experience to enhance overall guest satisfaction.
While Hotel Club del Sol Acapulco by NG Hoteles offers various amenities, the guest reviews indicate some challenges with the Wi-Fi service. Access to Wi-Fi appears to be limited mostly to the lobby area, with many guests noting that there is no internet available within the rooms themselves. This situation proves inconvenient for travelers who require Wi-Fi for work or leisure during their stay, especially when it's advertised as an included feature. The limited coverage can pose difficulties for those needing consistent internet access. While the hotel offers a comfortable stay in other aspects, guests seeking reliable in-room connectivity may want to consider these reviews when planning their visit.
Hotel Club del Sol Acapulco by NG Hoteles seems to have a wide range of pools that cater to both relaxation and fun. The hotel features three swimming pools, which most guests find clean and well-maintained. With spacious pool areas, some equipped with slides, they are ideal for families with children who seem to have a lot of fun. The pools are praised for their size and good water temperature, providing a refreshing experience. Many guests appreciate the comfortable and ample space surrounding the pools, which adds to the sense of relaxation. Despite some mentioning minor issues with pool cleanliness during their stay, overall, visitors express satisfaction with the pools, considering them a highlight of their time at the hotel. Some reviews also note the availability of warm water pools, and the shade around the pool area can be a plus for those with sensitive skin. While there are mixed remarks on other aspects of the hotel’s facilities, the pools remain a notable aspect that guests enjoy.
Hotel Club del Sol Acapulco by NG Hoteles boasts a prime location for beach enthusiasts, situated just a short stroll from the sandy shores. Its guests frequently highlight the convenience of being only a few minutes away from the beach, making it exceptionally accessible. The hotel's central location places guests near various attractions, with the beach itself merely across the street. The coastal environment is noted for being good and clean, with a secure atmosphere throughout the area. Its proximity to Av. Costera Miguel Aleman further enhances its appeal, offering easy access and a lively beachside experience.
At Hotel Club del Sol Acapulco by NG Hoteles, the parking situation presents notable challenges for guests. While some may appreciate the accessible parking option, allowing entry and exit at any hour, several reviews express concerns over the cleanliness and safety of the area. The parking lot is described as being cluttered with debris, trash, and old furniture, with some reviews even mentioning the presence of rats. Guests highlight the lack of security in the parking area, with reported attempted thefts adding to the unease. Furthermore, parking incurs an additional charge, which some guests find excessive given the condition of the facilities. Overall, there are considerable improvements needed to address the cleanliness and safety issues in the hotel's parking area.
Hotel Club del Sol Acapulco by NG Hoteles presents a mixed experience for families seeking a getaway. On the positive side, it is recognized as a pet-friendly establishment, which adds convenience for families traveling with their furry companions. The hotel boasts a spacious family room that enhances comfort during the stay, and its family-friendly atmosphere is noted for providing a welcoming environment for children during outings. Families can often be seen enjoying the pools, contributing to a pleasant family-oriented ambiance.
The location of the hotel is considered a strong point, offering easy access to its surroundings, and the family-friendly nature is appreciated by guests. However, there are some drawbacks, particularly concerning maintenance issues and limited children-specific activities, such as a lack of variety in food options and pool areas that cater predominantly to adults.
Potential visitors might also want to note that operational efficiency, including customer service and room allocation, can be a concern for some guests. Despite these challenges, the hotel attempts to offer a comfortable and safe environment, making it a suitable choice for families looking for a pet-friendly option with a spacious setting in Acapulco.
Hotel Club del Sol Acapulco by NG Hoteles presents itself as a budget-friendly option for travelers seeking affordability in their accommodations. While it may not rank among the luxurious five-star establishments, it does offer a selection of facilities, including a large complex with pools and various activities, appealing to guests who appreciate recreational amenities. Some visitors have noted the rooms provide value for the price, although there's mention of firm mattresses that may not suit everyone's preference.
Staff interactions seem to vary greatly, with some guests experiencing attentive and pleasant service closer to checkout, which highlights a potential inconsistency in service quality throughout the staff. However, it's important to note the hotel has undergone recent disruptions due to hurricane-related repairs, which might affect the overall guest experience.
Overall, while the hotel offers some appealing features for those prioritizing budget, potential guests should manage their expectations regarding hygiene and service quality, keeping in mind the ongoing efforts to refurbish the property.
Hotel Club del Sol Acapulco by NG Hoteles offers an all-inclusive experience that has drawn mixed reviews from its guests. Visitors appreciate the hotel's convenient location and attractive pool area, which contribute positively to their stay. The all-inclusive package includes food with regional flavors, which some guests find appealing, and the staff at the buffet are noted for their friendliness and helpfulness.
However, there are notable areas for improvement. Many guests report a lack of variety in the food options, with only two meal choices and minimal availability throughout the day. The portion sizes are small, and the food often runs out quickly, making the all-inclusive feel limited or like not much is included. The drinks at the bar are restricted, adding to the feeling of scarcity in the all-inclusive plan. Several guests expressed dissatisfaction with the thought of having to pay for parking and to seek authorization for pool access via the elevator, which detracts from the convenience of an all-inclusive package.
The feedback suggests that while the hotel offers good flavor in its limited culinary options and appreciates the hospitality of its staff, it struggles to meet expectations for a complete all-inclusive experience, with limited food choices, restricted drink options, and additional charges that surprise some guests. Overall, the all-inclusive option may appeal to those seeking an economical stay with friendly service but may disappoint those expecting a more comprehensive and varied package.
The outdoor pools at Hotel Club del Sol Acapulco by NG Hoteles receive positive feedback from guests for providing a relaxing experience. Despite some initial impressions from the outside, the pools are consistently described as impressive and enjoyable once inside. Guests appreciate the convenience and refreshment offered by the open bar, which provides a variety of drinks. The pools on the terrace are particularly liked, contributing to the hotel's appeal with pleasant views and a welcoming atmosphere. Overall, the pools enhance the guest experience, aligning well with the hotel's excellent location.
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Location
Breakfast
Dinner
Rooms
However, there are significant concerns about room maintenance and hygiene. Many rooms are reported to have a pervasive smell of dampness, and issues with insects such as cockroaches and mosquitoes are not uncommon. The facilities are often described as old and neglected, with complaints about malfunctioning air conditioning units, outdated TVs, and worn-out furniture. Cleanliness seems inconsistent, with numerous reports of stained and torn sheets, musty linens, and dirty bathrooms. Guests feel misled at times, as the rooms often do not match the online advertisements or photos. Overall, while there are pockets of comfort and convenience, there is a clear need for improved maintenance and refurbishment to meet guest expectations.
Beds
Cleanliness
The hotel's public spaces, such as hallways and pools, frequently lack proper upkeep, with some guests reporting persistent dirt and debris. Furthermore, the facility's outdated elements, including old, uncomfortable mattresses and malfunctioning amenities like air conditioning and elevators, contribute to its deteriorated appearance. The recurrent presence of insects, such as cockroaches and mosquitoes, further exemplifies the severe cleanliness issues.
While some guests have noted the kindness of the cleaning staff, this positive aspect does not override the prevalent issues. The hotel's need for a comprehensive renovation and a focus on sanitation has been emphasized across numerous reviews, underscoring a significant disconnect between its promotional material and actual guest experiences. Overall, the general consensus underscores a dire need for improvement in both cleanliness and maintenance, casting doubt on the hotel's appeal to potential visitors.
Staff
Conversely, the reception staff often receive mixed feedback. While some receptionists are praised for their kindness and helpfulness, others are seen as inefficient, apathetic, or outright rude, negatively impacting the guest experience. Claudia, a receptionist, is frequently noted for her lack of courtesy. Additionally, issues such as slow service, poor communication, and insufficient staffing are apparent in some reviews.
While there is evident warmth and friendliness from many staff members, the hotel would benefit from addressing inconsistencies in service and improving the reception experience to enhance overall guest satisfaction.
Wi-Fi
Pool
Beach
Parking
Family
The location of the hotel is considered a strong point, offering easy access to its surroundings, and the family-friendly nature is appreciated by guests. However, there are some drawbacks, particularly concerning maintenance issues and limited children-specific activities, such as a lack of variety in food options and pool areas that cater predominantly to adults.
Potential visitors might also want to note that operational efficiency, including customer service and room allocation, can be a concern for some guests. Despite these challenges, the hotel attempts to offer a comfortable and safe environment, making it a suitable choice for families looking for a pet-friendly option with a spacious setting in Acapulco.
3 Star
Staff interactions seem to vary greatly, with some guests experiencing attentive and pleasant service closer to checkout, which highlights a potential inconsistency in service quality throughout the staff. However, it's important to note the hotel has undergone recent disruptions due to hurricane-related repairs, which might affect the overall guest experience.
Overall, while the hotel offers some appealing features for those prioritizing budget, potential guests should manage their expectations regarding hygiene and service quality, keeping in mind the ongoing efforts to refurbish the property.
All-Inclusive Packages
However, there are notable areas for improvement. Many guests report a lack of variety in the food options, with only two meal choices and minimal availability throughout the day. The portion sizes are small, and the food often runs out quickly, making the all-inclusive feel limited or like not much is included. The drinks at the bar are restricted, adding to the feeling of scarcity in the all-inclusive plan. Several guests expressed dissatisfaction with the thought of having to pay for parking and to seek authorization for pool access via the elevator, which detracts from the convenience of an all-inclusive package.
The feedback suggests that while the hotel offers good flavor in its limited culinary options and appreciates the hospitality of its staff, it struggles to meet expectations for a complete all-inclusive experience, with limited food choices, restricted drink options, and additional charges that surprise some guests. Overall, the all-inclusive option may appeal to those seeking an economical stay with friendly service but may disappoint those expecting a more comprehensive and varied package.
Outdoor Pool
Yes, Hotel Club del Sol Acapulco by NG Hoteles has pool(s) that belong to one or more of the following categories: Children's Pool, Rooftop Pool, Pool Water Slide, Outdoor Pool.
No, a spa isn't available at Hotel Club del Sol Acapulco by NG Hoteles.
Yes, Hotel Club del Sol Acapulco by NG Hoteles welcomes dogs.
Yes, parking facilities are available at Hotel Club del Sol Acapulco by NG Hoteles.
No, Hotel Club del Sol Acapulco by NG Hoteles doesn't have a gym.
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