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Park Hotel and SPA Vella Hills

Velingrad , Ul. Miladin Dosev 24 (Show on Map)

9.2

Excellent

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1 room2 guests 1 room, 2 guests

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Summary of reviewsPark Hotel and SPA Vella Hills is celebrated for its exceptional location at the edge of Velingrad, offering tranquility and picturesque views of surrounding mountains, forests and the city below. The serene setting, surrounded by nature, provides an ideal retreat from the hustle and bustle of everyday life. The proximity to the forest and Lake Kleptuza enhances the tranquil experience, despite the challenging road and narrow streets leading to the hotel.

The breakfast buffet at the hotel is highly praised for its rich, diverse and delicious offerings, catering to a variety of tastes including fresh fruits, vegetables, pancakes and croissants. The buffet style ensures that there is something for everyone and the option to enjoy breakfast on the terrace with breathtaking views adds to the positive experience.

The dinner service is also noted for its delectable and diverse menu, excellent service and pleasant dining atmosphere with live music. While there are occasional reports of over-salty or overcooked dishes, the general feedback is positive with guests appreciating the reasonable prices and delightful culinary experience.

Accommodations at Park Hotel and SPA Vella Hills are characterized by their spacious, clean and comfortable rooms, often featuring scenic balconies. The cleanliness of the hotel is consistently mentioned with the well-maintained rooms and common areas ensuring a hygienic and inviting environment for guests.

The hotel's staff receive high marks for their friendliness, professionalism and helpfulness. The team’s warm demeanor and responsiveness contribute significantly to the pleasant atmosphere of the hotel, enhancing the overall guest experience.

Wi-Fi connectivity is generally good with positive remarks about the internet speed in rooms, although there are occasional mentions of unreliable signals throughout the hotel.

The spa center is a standout feature with guests praising the variety of facilities including multiple pools with mineral water, diverse saunas and relaxing steam rooms. Despite some concerns about overcrowding, particularly on weekends, the spa services and clean, well-maintained amenities are well-regarded.

Pool facilities at the hotel include both indoor and outdoor options that are warm, clean and well-maintained. The heated outdoor pool is especially popular and the variety of pools caters to different preferences. There are some reports of overcrowding and occasional cleanliness issues, but overall, the pools provide a pleasant and relaxing experience.

Parking at the hotel is ample and secure with a variety of options including outdoor, indoor and underground facilities. The availability of a large underground garage with direct access to the hotel and free parking contribute to the convenience and positive experience for guests.

In summary, Park Hotel and SPA Vella Hills offers an excellent combination of serene natural surroundings, comfortable accommodations, diverse and high-quality dining options and outstanding spa and pool facilities. The friendly and professional staff further elevate the guest experience, making it a top choice for those seeking a relaxing and enjoyable stay.
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Resort for Honeymoon

Offering both an outdoor and an indoor pool, this hotel provides ample opportunities for relaxation and recreation. Its spa facilities and serene environment make it ideal for a romantic getaway.

Resort with Spa

This hotel provides a full-service spa with massages and body treatments, as well as a health club, indoor pool, and hot tub. It is a family-friendly hotel located in a national park.

Family Friendly Resort

This hotel offers a blend of relaxation and activities tailored to young guests. It features a full-service spa, a health club, an indoor pool, and a hot tub. Babysitting services are available.

Romantic Resort

Offering both park and spa amenities, it creates a balanced environment for couples seeking relaxation and outdoor activities. The combination of wellness treatments and natural surroundings enhances the romantic experience.

Resort with Swimming Pool

This hotel offers a health club, indoor pool, hot tub and full-service spa with massages and body treatments. It also provides complimentary internet and concierge services.

Indoor Pool Outdoor Pool

Business Resort

Park Hotel & SPA Vella Hills is a go-to choice for corporate travelers, with a conference center and a conference space.

Resort with Parking

This resort offers both free private parking on site and convenient valet parking for guests.

EV charging stations

Accessible Resort

Vella Hills Park Hotel And Spa, is the most budget-friendly wheelchair-accessible hotel in Velingrad. It has an outstanding average rating of 4.6 stars, based on feedback from 2,675 guests

Resort with EV Charging Stations

This hotel offers EV charging stations. It is located in Velingrad which is in the Pazardzhik region. It also has a spa and other amenities.

4-Star Resort

This resort in Velingrad is highlighted by its extensive park and spa facilities. The combination of natural surroundings and wellness amenities offers a relaxing and rejuvenating experience, making it ideal for a tranquil getaway.

Resort with Outdoor Pool

The hotel has well-regarded pool facilities with warm water and a range of options. It also features dedicated kids' pools.

Resort with Indoor Pool

Offers both an outdoor and an indoor pool, with a spa and wellness center. Provides free private parking and WiFi. Known for excellent service and comfortable spa facilities.

Room Types

Double Room Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious double room provides air conditioning, soundproof walls, a minibar, a seating area and a flat-screen TV with cable channels. The unit offers 1 bed.

Double Room with Balcony A seating area with a flat-screen TV, a desk, a terrace and a private bathroom are featured in this spacious double room. The unit offers 1 bed.

King Studio with Sofa Bed Offering free toiletries and bathrobes, this studio includes a private bathroom with a shower, a hairdryer and slippers. The studio features carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, soundproof walls, as well as a minibar. The unit offers 1 bed.

Studio with Balcony (2 Adults) This air-conditioned studio includes a flat-screen TV with cable channels, a private bathroom as well as a terrace. The unit offers 1 bed.

Family Suite This air-conditioned suite includes a flat-screen TV with cable channels, a private bathroom as well as a terrace. The unit offers 1 bed.

Single Room with Balcony This air-conditioned single room includes a flat-screen TV with cable channels, a private bathroom as well as a terrace. The unit offers 1 bed.

Double Room with Balcony A seating area with a flat-screen TV, a desk, a terrace and a private bathroom are provided in this spacious double room. The unit offers 1 bed.

About Park Hotel and SPA Vella Hills

License: РК-19-10446

Guest Reviews

9.2

Excellent

Location

Park Hotel and SPA Vella Hills boasts an exceptional location that promises tranquility and picturesque views. Situated on a high point at the edge of Velingrad, this hotel offers breathtaking panoramas of the surrounding mountains, forests and the city below. The setting is surrounded by nature, providing a serene and peaceful atmosphere perfect for those seeking a retreat from the hustle and bustle of everyday life.

The location is indeed a standout feature with the forest starting just a few meters from the hotel and Lake Kleptuza a short drive away. Guests appreciate the clean mountain air and the opportunity for scenic hikes and outings in the abundant natural landscape. The peaceful environment ensures a restful stay, away from the noise of the city center, which is a bit farther and necessitates a car for easy access.

Despite the somewhat challenging road leading to the hotel and the need to navigate narrow streets and external stairs to reach the reception, visitors find the remote location worth it for the stunning views and the peaceful setting. The hotel's proximity to the forest contributes to a lovely, natural atmosphere, enhancing the overall experience of relaxation and connection with nature.

The views from the hotel rooms are consistently praised with mentions of spacious terraces and the sight of horses roaming nearby hills. Guests highlight that the location's beauty is complemented by the hotel's well-maintained facilities and cleanliness, making it a great choice for a vacation focused on wellness and peace.

Overall, Park Hotel and SPA Vella Hills is celebrated for its excellent position in a picturesque, quiet location that offers both relaxation and stunning natural scenery, making it an ideal escape for nature lovers and those in need of a tranquil retreat.

Breakfast

The breakfast experience at Park Hotel and SPA Vella Hills generally receives high praise from guests. Many reviews highlight the diverse, rich and abundant offerings at the buffet. Freshly prepared foods, fruits and vegetables cater to a wide range of tastes, including options such as pancakes, banitsa and croissants. Numerous guests appreciate the variety and quality, describing the breakfast as delicious and well-organized.

Reviews frequently mention that the breakfast is included in the price, providing great value for guests. One of the standout features is the buffet style, which ensures there is something for everyone, including children and adults alike. Several guests enjoyed the food on the terrace with its incredible view, adding to the overall positive experience.

While the majority of feedback is positive, there are some criticisms. A few guests found the breakfast to be monotonous or noted issues with replenishment late in the service. Some reviews mentioned that certain items, like fruits and vegetables, could be fresher and there were occasional reports of inadequate cleaning of dishes.

Despite these minor drawbacks, the consensus is that the breakfast at Park Hotel and SPA Vella Hills is a satisfying start to the day, combining variety, taste and a well-presented buffet that pleases most guests.

Dinner

Park Hotel and SPA Vella Hills offers a variety of dining experiences, particularly highlighted by its evening meals. Guests frequently praised the restaurant for its delicious and diverse food with many describing the menu options as rich and well-prepared. The live music and excellent service also contributed to a pleasant dining environment.

However, a few guests mentioned that some dishes were not up to their expectations with occasional reports of over-salty or overcooked meals. There were also notes on the slightly higher prices compared to market options, but many felt the quality and affordability overall were reasonable. Guests enjoyed accurate portion sizes and found the lunch menu to be diverse and fairly priced.

Despite some complaints regarding occasional delays when the restaurant was full and suggestions for greater variety and freshness, the general consensus emphasizes tasty, high-quality food. The restaurant’s cozy atmosphere, combined with the enticing meals, makes it a notable aspect of the hotel experience. For those planning a visit, advance reservations for dinner are advisable to avoid waiting times.

Rooms

Park Hotel and SPA Vella Hills offers guests a comfortable and spacious experience in its well-appointed rooms. Guests consistently praise the large, clean and airy nature of the accommodations. Many rooms feature scenic views with balconies overlooking the mountains or forests, enhancing the tranquility of the stay.

The cleanliness of the rooms is frequently acknowledged with daily upkeep ensuring that spaces remain inviting and well-maintained. The furnishings and amenities are found to be comfortable and functional, providing a cozy atmosphere for relaxation. The bathrooms, often described as spacious, contribute to the overall comfort of the accommodations.

However, some guests have experienced issues, such as rooms being too hot or maintenance problems with showers and faucets. Despite these occasional setbacks, the general sentiment is overwhelmingly positive with guests appreciating the room size, cleanliness and comfort.

Overall, Park Hotel and SPA Vella Hills seems to prioritize spaciousness and cleanliness, resulting in highly satisfactory stays for most visitors.

Beds

The beds at Park Hotel and SPA Vella Hills receive mixed reviews from guests. Many found the beds to be spacious and extremely comfortable with some praising the large, king-sized options that provided a good rest. The mattresses are often described as firm, a feature that some guests appreciated. Cleanliness of the beds is frequently highlighted, adding to the overall comfort experience. However, there are notable criticisms regarding the firmness and discomfort of both mattresses and pillows. Several guests mentioned issues with squeaky frames and uncomfortable sofa beds, particularly for children. Overall, while many enjoyed comfortable and large beds, a significant number of guests noted that improvements could be made to enhance sleep quality for everyone.

Cleanliness

Park Hotel and SPA Vella Hills has received an abundance of praise for its high standards of cleanliness and maintenance. Guests consistently mention the pristine condition of the rooms and common areas, describing the hotel as extremely clean, tidy and well-maintained. Whether it’s the spacious, cozy rooms, the spotless bathrooms or the well-organized daily cleaning regime, the hotel ensures a comfortable and hygienic environment for all its visitors.

The SPA center, pools and other recreational facilities are also frequently highlighted for their cleanliness and upkeep. Guests find the spaces relaxing and enjoyable with clean water in the pools and Jacuzzis adding to the overall positive experience. The hotel's modern furnishings and decor reflect the pictures shown on the website, leaving visitors pleasantly surprised by the reality matching their expectations.

Staff at the hotel are noted to be friendly, responsive and helpful, adding to the guests' satisfaction. Despite a few minor incidents where the cleanliness of specific areas like the children's play zone or certain pool conditions fell short of expectations, the overwhelming majority of reviews affirm that the hotel's commitment to hygiene is top-notch.

Overall, Park Hotel and SPA Vella Hills provides a clean, comfortable and pleasant atmosphere that caters to the needs of its guests, ensuring their stay is both restful and enjoyable.

Staff

The service at Park Hotel and SPA Vella Hills receives high praise from guests, who frequently describe the staff as extremely friendly, helpful and professional. The team is noted for their warm and welcoming demeanor, always ready with a smile and keen to assist with any request. Many guests comment on the responsiveness and attentiveness of the staff, whether in reception, the restaurant or housekeeping. The restaurant staff, including certain individuals like Georgi and Toni, are highlighted for their exceptional service and pleasant attitudes.

A few reviews point out areas for improvement, noting instances of less courteous behavior, especially at the reception and spa. However, these comments are outweighed by numerous remarks on the overall politeness and competence of the team. The professionalism and proactive approach of the staff, along with their positive and friendly attitude, contribute significantly to the pleasant and welcoming atmosphere of the hotel.

Moreover, the hotel management and personnel are repeatedly commended for their excellent service, from swift check-in and check-out processes to meeting special requests with ease. Several guests express their appreciation for the staff's efforts to make stays comfortable and enjoyable, often recommending the hotel for its outstanding customer service.

Wi-Fi

Visitors to Park Hotel and SPA Vella Hills generally find the Wi-Fi to be commendable with many highlighting excellent and very good connectivity in the rooms. Guests appreciate a good Wi-Fi signal with some noting the internet in their rooms was quite fast. However, there are mentions of occasional weaknesses and some visitors mentioned that the Wi-Fi signal can be unreliable throughout the hotel. While the overall feedback on internet connectivity is positive, there is room for improvement to address inconsistent signals and ensure a more reliable experience for all guests.

Spa

The Park Hotel and SPA Vella Hills boasts an excellent spa center that garners high praise for its well-maintained and clean facilities. Guests have noted the variety of spa amenities available, including multiple pools with mineral water, diverse sauna options and relaxing steam rooms. The massage services receive accolades for being particularly effective and the spa procedures are of high quality, offering a wide selection that caters to different needs.

The outdoor pool with warm water and picturesque views is a favorite among visitors, adding to the relaxing ambiance of the spa area. Additionally, the cleanliness of the spa is frequently highlighted with the water in pools and jacuzzis being kept at optimal temperatures. The staff's professionalism and accommodating attitude further enhance the overall spa experience.

Despite the many positive remarks, some guests have pointed out that the spa area is relatively small for the hotel's capacity and can become crowded, especially on weekends. This can detract from the overall tranquility that the spa aims to provide. Nonetheless, the spa is described as offering good value for money with amenities that are in excellent working condition.

In summary, the Park Hotel and SPA Vella Hills offers a top-notch spa experience that is characterized by a variety of well-maintained facilities and exceptional service. The overall consensus is that it is a great place for relaxation, though potential visitors should be mindful of peak times to avoid crowds.

Pool

Park Hotel and SPA Vella Hills boasts a variety of pool options, both indoor and outdoor, which guests generally find to be warm, clean and well-maintained. The heated outdoor pool is particularly popular, offering a pleasant swimming experience even in colder weather. Multiple pools with different temperatures cater to diverse preferences and the pools are adorned with mineral water, adding an extra layer of relaxation.

The spa area, incorporating several pools and a jacuzzi, is highly appreciated for its cleanliness and convenience, making it a perfect spot for family entertainment. Despite these positives, there are occasional mentions of overcrowding, especially on weekends and some guests noted that the number of pools and saunas might be insufficient during peak times. Cleanliness can occasionally be a concern with reports of some pools not meeting expectations.

Families and children are well-catered for with dedicated kids' pools available. The surrounding scenery, including views of pine trees and mountains, enhances the overall poolside experience, allowing for a tranquil and picturesque setting. Overall, the pool facilities at Park Hotel and SPA Vella Hills are well-regarded with warm water and a range of options that satisfy most guests, despite some issues with space and cleanliness during busy periods.

Parking

At Park Hotel and SPA Vella Hills, guests can expect a variety of parking options that cater to different needs. The hotel offers a combination of outdoor, indoor and underground parking facilities, providing ample and secure spaces for cars. There's a covered and guarded parking area that is free for guests, ensuring both convenience and peace of mind. Many reviews highlight the availability of a large underground garage with direct access to the hotel via elevators, adding to the comfort of the stay. The covered parking areas are praised for being spacious and secure with the added benefit of heating in some spots. The parking is well-connected to the hotel, making it easy to access. Free parking is consistently mentioned with the garage often included in the room price. While some guests noted that parking spaces can be limited, the general sentiment remains positive, emphasizing the ample and secure parking facilities provided by the hotel.

Family

Park Hotel and SPA Vella Hills stands out as an excellent choice for families looking to combine relaxation and fun activities for their children. The hotel offers a peaceful, cozy and beautiful environment ideal for a family vacation with spacious family rooms that are well-equipped for comfort. Families can enjoy a variety of child-friendly facilities, including a well-maintained children's corner, playroom and a family-friendly pool.

Children are well-catered to with dedicated play areas, both indoors and outdoors and a children's pool with a lifeguard present, ensuring safety. The hotel provides animators and a children's entertainment show, making sure the young ones are entertained throughout their stay. Parents can also appreciate the pedestrian-friendly playgrounds for safe cycling and strolling.

Dining is made easier with an indoor children's corner in the restaurant, where kids can enjoy themselves while adults dine. For those traveling with very young children, complimentary baby cots are available and the hotel offers child-friendly services such as attentive staff and animated activities in the kids' area.

Despite some minor issues like difficulty moving around with a stroller and uncomfortable sofa beds, the overall experience for families is overwhelmingly positive. Cleanliness is a recurring highlight and the generous breakfast selection caters to both adults and children. The hotel’s charming design and unbeatable view further enhance the appeal.

Park Hotel and SPA Vella Hills certainly earns its reputation as a wonderful destination for a family vacation, offering a perfect blend of relaxation and activities tailored to young guests.

4 Star

'Park Hotel and SPA Vella Hills' is often depicted as a clean and hygienic getaway with high-class infrastructure and a top-quality service. Many reviews highlight the friendly and helpful staff, adding to the overall positive experience. Frequent guests note that the hotel can be considered one of the best in Velingrad with its comprehensive SPA facilities.

However, there are mixed opinions regarding the hotel's alignment with a four-star rating. Some guests express that, despite its spotless appearance and exceptional service, it falls short of the expected standards of a luxury hotel. Criticisms are directed towards the food quality and a lack of amenities typically associated with a four-star rating. Issues such as dusty tables and substandard breakfast options have also been pointed out.

In summary, while 'Park Hotel and SPA Vella Hills' is praised for its cleanliness, excellent staff and quality SPA, some areas do not fully meet the four-star criteria, leading to varied guest experiences.

Business

Park Hotel and SPA Vella Hills presents an excellent option for business travelers seeking a seamless stay with top-notch facilities. The hotel stands out for its clean, well-maintained environment and its spacious rooms equipped with fast, free Wi-Fi, making it ideal for remote working. Business amenities, including well-equipped conference facilities and meeting rooms, cater effectively to corporate events and seminars. The strategic, business-oriented location further enhances its appeal for business stays.

Hospitality at the hotel is noteworthy with the hosts demonstrating a remarkable business approach. Issues like reservation problems are resolved promptly, showcasing their commitment to customer satisfaction. Guests can enjoy great food with a variety of options suitable for both adults and families, adding to the overall positive experience. The airy building and good organizational practices contribute to a stress-free environment for business travelers, making Park Hotel and SPA Vella Hills a reliable choice for corporate trips.

Accessible

Park Hotel and SPA Vella Hills offers a mixed experience in terms of accessibility, receiving praise and criticism in equal measure. The hotel features good accessibility in its common areas, the spa is accessible for disabled guests and rooms are equipped with suitable facilities for those needing extra help. Additionally, the friendly and responsive staff contribute positively to the overall accessibility experience.

However, there are notable challenges that guests with disabilities or those traveling with strollers may face. Many areas of the hotel, including entrances, reception and the pool, have multiple steep stairs and steep ramps, making movement difficult. Particularly concerning are the ramps, which are described as too steep and potentially slippery, especially in icy conditions. The road leading to the hotel is also steep and narrow, adding another layer of difficulty.

While the hotel is indicated to be wheelchair accessible, feedback suggests that the property’s overall layout and stair-heavy design may pose significant hurdles. Families with baby strollers find the pathways and lack of access platforms inconvenient and sometimes unsafe.

Despite these mixed reviews on accessibility, the hotel's great infrastructure, quiet environment, close proximity to motorways and restaurants and well-maintained facilities are highly appreciated.

Outdoor Pool

Park Hotel and SPA Vella Hills boasts a variety of outdoor pools that cater to different guest preferences. One highlight is the large outdoor pool, which many found to be clean, well-maintained and operational during their entire stay, offering a refreshing option even in colder weather due to its heated nature. The outdoor mineral pool is praised for its pleasant warmth and beneficial properties, providing a unique and enjoyable experience. The lounge area with chairs and umbrellas adds to the comfort, making it an ideal spot for relaxation.

However, some reviews noted issues with cleanliness and the size of certain pools, mentioning that the outdoor thermal pool and mineral pool were occasionally dirty and smaller than expected. Despite these occasional drawbacks, the outdoor pools generally received positive feedback for their warmth, cleanliness and relaxing atmosphere. Whether you're looking to swim in a heated pool while it snows or enjoy the therapeutic benefits of a mineral pool, the outdoor facilities at Park Hotel and SPA Vella Hills provide a delightful experience for guests.

Indoor Pool

Park Hotel and SPA Vella Hills offers an array of amenities with its indoor pool being a notable feature among guests. The clean and warm water is consistently praised and it is frequently mentioned that the pool is well-maintained. While some reviewers found the indoor pool to be smaller than expected and occasionally crowded, most found the size adequate for a comfortable experience, especially during less busy times of the day.

The indoor facilities also include a jacuzzi, two saunas, steam baths and an ice room, enhancing the overall relaxation experience. Families appreciate the indoor children's pool, contributing to the variety of options available. Despite limited lounging spots, the overall ambiance is clean and peaceful, contributing to a positive spa experience.

The indoor pool, though not the largest, receives commendation for its warmth and cleanliness. Guests particularly enjoy the diverse temperature options provided by the various pools, ensuring there is something for everyone. The welcoming staff and the overall quality of the SPA center further contribute to the high recommendations from visitors.

Despite a few remarks about capacity and occasional maintenance needs, the indoor pool area remains a valued feature within this highly praised spa and hotel environment, making it a recommended choice for travelers seeking a serene and warm indoor swimming experience.

Honeymoon

Park Hotel and SPA Vella Hills is an ideal destination for honeymooners, offering a romantic escape that caters to the unique needs of couples. Each room comes with special honeymoon sets and the tables are thoughtfully prepared for honeymoon couples. The hotel goes the extra mile with dedicated staff attending to honeymoon-specific services and provides exclusive treats for couples looking for a perfect romantic getaway. Special honeymoon packages enhance the experience, ensuring a memorable stay. Guests also praise the warm, friendly staff and the peaceful, pleasant atmosphere, contributing to a relaxing and enjoyable retreat. Additionally, birthday celebrations are elevated with complimentary champagne, adding an extra touch of luxury.

Romantic

Nestled in a beautiful, natural setting, Park Hotel and SPA Vella Hills offers an ideal destination for those seeking a romantic escape. The hotel boasts an elegant interior that complements the peaceful and tranquil surroundings, providing a perfect atmosphere for couples. Visitors have highlighted the breathtaking views from the terrace and the charming ambiance of the property, which is surrounded by nature.

Couples particularly enjoy the romantic atmosphere with amenities such as pleasantly warm pools and jacuzzis enhancing the experience. The remote and quiet location offers a serene environment, making it a fantastic choice for a romantic weekend or holiday. Guests frequently mention the relaxing and comfortable vibe, which makes for an ideal romantic getaway.

Special occasions are thoughtfully catered for with some reviews noting complimentary champagne for birthdays and memorable anniversary celebrations. The addition of live music in the evenings, akin to a quiet piano bar, further enriches the romantic hotel experience without being intrusive.

Overall, Park Hotel and SPA Vella Hills consistently delivers a calm and romantic setting that is well-suited for couples looking to celebrate special moments or simply enjoy a peaceful retreat together.

Yes, Park Hotel and SPA Vella Hills has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.

Yes, a spa is available at Park Hotel and SPA Vella Hills.

No, Park Hotel and SPA Vella Hills doesn't allow dogs.

Yes, parking facilities are available at Park Hotel and SPA Vella Hills.

No, Park Hotel and SPA Vella Hills doesn't have a gym.

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