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Summary of reviewsThe Best Western Plus Waterfront Hotel in Windsor garners consistent praise for its exceptional location and stunning views, making it a top choice for travelers seeking a balance of relaxation and entertainment. Positioned in the heart of Windsor, the hotel offers mesmerizing views of the Detroit skyline and the serene Detroit River, placing guests within easy reach of local attractions, such as Caesars Casino, various dining options, and shopping venues. Access to public transit and close proximity to the Tunnel bus further enhances its appeal.
Guest reviews often highlight the warm and welcoming atmosphere, crediting the friendly and attentive staff for enhancing their visit. Specific staff members receive commendations for their personalized service, contributing to seamless check-ins and enjoyable dining experiences. Although breakfast is an extra charge, many guests enjoy the quality and variety offered, and the views during breakfast are an added bonus.
Rooms at the hotel are applauded for their cleanliness, comfort, and modern décor, with many offering breathtaking views of the river and skyline. While some rooms may benefit from updates, the overall impression remains positive, underscoring the hotel’s reputation for excellent value and service. The hotel's commitment to cleanliness and COVID-19 safety protocols is also well-regarded among guests.
Though the gym and pool have faced closures and renovations, impacting guest experiences, the availability of convenient parking, albeit at an extra charge, is noted as manageable and worthwhile given the prime location. The consistency in the comfort of the beds also contributes to its desirability, offering guests restful nights accompanied by picturesque river views.
Overall, the Best Western Plus Waterfront Hotel stands out as a highly recommended destination in Windsor, known for its splendid location, clean and inviting accommodations, attentive staff, and remarkable views, making it a memorable choice for visitors. Show more
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Dog Friendly Hotel
Best Western Plus Waterfront Hotel welcomes pets at their pet-friendly accommodation. Pet fee is CAD $20 per night per pet. The number of pets allowed is 2. Pet weight limit is 40 lbs. *Cats may be considered with prior approval.
Hotel with Parking
This hotel provides off-site covered parking in a garage across the street for a daily fee, offering a secure, though not immediately adjacent, parking solution. Accessible parking is available.
3-Star Hotel
The hotel is praised for its strategic location, offering picturesque waterfront views. The rooms are well-appointed, and the hotel provides a range of amenities. The hotel is a blend of comfort and convenience.
Hotel for Honeymoon
Family Friendly Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Indoor Pool
Hotel with Gym
Hotel with Indoor Pool
Room Types
King Suite with Panoramic View - Corner Room/Non-SmokingThis room features views of the Detroit River. Free WiFi, a mini-refrigerator, flat screen TV, work desk are provided.
This room offers a partial river view.
King room with panoramic view - Non-SmokingThis room features views of the Detroit River. Free WiFi, a mini-refrigerator, flat screen TV, work desk are provided.
This room offers a panoramic river view.
King Suite with River View - Non-SmokingThis room features views of the Detroit River. Free WiFi, a mini-fridge, flat-screen TV and work desk are provided.
This room offers a panoramic river view.
Queen Room with Panoramic View - Non-SmokingThis room offers a panoramic river view.
King Room with River View - Non smokingThis room features views of the Detroit River. Free WiFi, a mini-refrigerator, flat screen TV, work desk are provided.
This room offers a partial river view.
Queen Room - Mobility Accessible/Non-SmokingThis room features views of the Detroit River. Free WiFi, a mini-fridge, flat-screen TV and work desk are provided.
Queen Room with River View - Non smokingThis room features views of the Detroit River. Free WiFi, a mini-fridge, flat-screen TV and work desk are provided.
This room offers a partial river view.
Queen Room with Two Queen Beds with River View - Non smokingThis room features views of the Detroit River. Free WiFi, a mini-fridge, flat-screen TV and work desk are provided.
This room offers a partial river view.
Two-Bedroom Suite with Sofa Bed - Non-SmokingThe family room provides a tea and coffee maker and a safe deposit box. The unit offers 3 beds.
Queen Room - Non-SmokingThe double room features a tea and coffee maker and a safe deposit box. The unit has 1 bed.
Queen Room with Two Queen Beds - Non-SmokingThe quadruple room features a tea and coffee maker and a safe deposit box. The unit has 2 beds.
Guest Reviews
8.2
Very Good
Location
Nestled in Windsor's vibrant center, the Best Western Plus Waterfront Hotel boasts an exceptional location that places guests at the heart of the city’s most striking attractions. This hotel offers mesmerizing views of the Detroit skyline and the serene Detroit River, making it a prime destination for those seeking breathtaking sights. Its strategic position ensures guests are just steps away from the lively waterfront, featuring scenic trails perfect for leisurely strolls, as well as quick access to the renowned Caesars Casino and an array of delightful restaurants, bars, and shopping areas nearby. The proximity to public transit and the ease of access to the Tunnel bus make it a convenient spot for those wishing to explore further or even catch a game across the river in Detroit. Guests frequently commend the amiable and attentive staff, enhancing their visit with friendly service. With its stunning views and a convenient, central location, this hotel provides an ideal base for both relaxation and entertainment in Windsor.
Breakfast
The breakfast experience at the Best Western Plus Waterfront Hotel seems to have undergone some changes, according to guest reviews. While a number of guests expressed disappointment that breakfast is no longer included in the room rate, many praised the quality and variety of the food itself. The breakfast buffet stood out to many, offering a diverse range of dishes, including hot entrees and the option to make your own waffle. Service during breakfast is frequently highlighted as excellent, with staff going above and beyond to ensure a pleasant dining experience.
Despite the additional charge for breakfast, guests generally found the meal to be hearty and satisfying, with some labeling it as outstanding. The views from the breakfast area, offering a glimpse of the river and Detroit, were also appreciated. Though some guests mentioned that the cost of breakfast felt high, the overall impression of the service and food quality is positive. The occasional mention of long waits and availability issues didn't overshadow the praise for the delicious and bountiful breakfast offerings.
In summary, while the cost may be a downside for some, the breakfast at Best Western Plus Waterfront Hotel receives high marks for its taste, variety, and excellent service, making it a worthwhile part of the stay for those willing to pay extra.
Rooms
The Best Western Plus Waterfront Hotel in Windsor offers an exceptional experience with its clean, comfortable, and attractively furnished rooms, many of which afford stunning views of the Detroit River and skyline. Guests consistently praise the fantastic location, which is within walking distance to downtown attractions. The rooms, though varied in size, are consistently noted for their cleanliness and coziness, with several highlighting modern décor and convenient amenities. Views from most rooms are frequently described as breathtaking and refreshing, adding significant value to the stay. Although some rooms could benefit from updates and occasional maintenance issues like musty smells or non-operational ACs, the overall impression remains positive. Guests find the accommodation provides an excellent balance of service for money, complemented by a helpful staff, a welcoming atmosphere, and a nice pool area. Whether for the scenic vistas, comfortable lodgings, or convenient location, this hotel is widely considered a great choice for visitors to Windsor.
Beds
At the Best Western Plus Waterfront Hotel, guests consistently find comfort in the beds, which are frequently described as super comfy and incredibly cozy. The clean, well-kept rooms also offer an impressive view of the Detroit River, adding a serene touch to the stay. Most visitors appreciate the comfortable mattresses that provide restful nights, although a few found the occasional dip in the King beds or softness in the mattresses to be less than ideal. The pillows, however, receive mixed reviews, with some guests finding them thin and lacking support. Overall, the comfort of the beds and stunning river views make the hotel a worthy choice for travelers seeking relaxation and aesthetic appeal.
Cleanliness
The Best Western Plus Waterfront Hotel in Windsor emerges as a beacon of cleanliness and comfort, according to guest reviews. The hotel impresses with its spotless rooms and well-maintained amenities, including a modern pool and gym. Many guests commend the stunning views of the river from their clean and cozy rooms. The property as a whole is described as impeccably clean, maintaining high standards of hygiene and respecting COVID-19 safety protocols.
The friendly and efficient staff contribute significantly to the pleasant stay experienced by visitors. Despite some guests noting occasional lapses in cleanliness and outdated fixtures, the general consensus remains positive about the clean environment and the hotel's beautiful views. The hotel’s location, coupled with its commitment to cleanliness, makes it a favorite among travelers visiting Windsor. Whether for a leisure stay or a return visit after renovations, this hotel is noted for offering a clean, comfortable retreat with attentive service.
Staff
The reviews for the Best Western Plus Waterfront Hotel consistently highlight the exceptional friendliness and professionalism of the staff. Guests frequently note the warm and welcoming atmosphere created by the staff, emphasizing their efficiency and helpfulness throughout their stay. Both the front desk and restaurant staff receive praise for their attentiveness, making check-ins seamless and ensuring dining experiences are enjoyable.
Specific mentions of staff members like Cindy and Angeline suggest a personalized and caring approach to hospitality. Many guests appreciated how the staff went above and beyond to accommodate requests, illustrating a commitment to guest satisfaction. The hotel manager and front desk attendants are notably commended for their accommodating nature, showcasing a high level of service and dedication.
Noteworthy is the staff's ability to maintain professionalism and friendliness even during late arrivals, ensuring guests feel comfortable and attended to regardless of the time. The hotel environment is consistently described as clean, with guests enjoying advantageous features like proximity to parking and beautiful views, thanks to staff efforts in organizing these aspects.
Overall, the staff's attitude and service quality considerably enhance the hotel's appeal, making it a desirable choice for travelers seeking a welcoming and pleasant stay.
Gym
The gym at the Best Western Plus Waterfront Hotel appears to have been consistently unavailable to guests, with closures due primarily to Covid restrictions and ongoing renovations. Despite these closures, some reviews expressed disappointment at the lack of communication regarding the gym's status prior to arrival. Overall, there are no notable remarks on the specific quality or amenities of the gym itself due to its unavailability during the guests' stays.
Pool
The pool at the Best Western Plus Waterfront Hotel seems to be undergoing significant renovations, resulting in its closure during various guests' stays. Many reviews indicate that the pool, along with the gym and other fitness facilities, were unavailable, often without prior notice before the booking dates. There were also mentions of pests, adding to the disappointment. Overall, while the hotel may have plans for improvements, guests should confirm the availability of amenities such as the pool and gym before their visit to ensure a complete experience.
Parking
The Best Western Plus Waterfront Hotel offers a prime location right by the stunning waterfront, making it easy for guests to explore the vibrant downtown area on foot. While the hotel does not provide free parking, there is a structured parking facility conveniently located behind the building. Although guests mention that parking comes with an extra charge, many find it easy to manage, and appreciate the convenience of having adjacent parking readily available. The multi-storey garage offers covered parking options for those choosing to stay at the hotel. Some visitors note that while parking isn't on-site, it's just across the street, and navigating in and out of the parking area is straightforward. The location seems to justify the extra fees for many, given the bustling downtown environment and ease of access to nearby attractions.
Yes, Best Western Plus Waterfront Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Best Western Plus Waterfront Hotel.
Yes, Best Western Plus Waterfront Hotel welcomes dogs.
Yes, parking facilities are available at Best Western Plus Waterfront Hotel.
Yes, Best Western Plus Waterfront Hotel has a gym.