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Summary of reviewsHacienda Morelos Beachfront Hotel is highly regarded for its premier location in Puerto Morelos, offering direct beachfront access and breathtaking ocean views that encapsulate the tranquil sound of waves. Guests appreciate the ease of enjoying local amenities, and the hotel's proximity to Cancun provides a quieter escape from the typical tourist hustle. The picturesque setting is a standout feature, complemented by beautiful vistas from balconies and ocean-facing rooms.
The hotel staff receives significant praise for their friendly and attentive service, notably enhancing the guest experience. Despite some room inconsistencies, many visitors appreciate the spaciousness, general cleanliness, and comfort of the accommodations, highlighting the lovely ocean views. The pool area, with its fantastic ocean backdrop and ample lounging options, is another favorable aspect of the hotel, offering a relaxing retreat for guests.
Dining at the on-site restaurant, especially the dinner offerings at Muelle Once, is well-regarded for its quality and diverse menu, although some guests find the prices on the higher side. The beachfront restaurant is particularly praised and is often considered a culinary highlight. Breakfast offers a mixed experience with some notable dishes; however, the pricing and service sometimes fluctuate.
While the hotel manages to maintain general cleanliness, including a well-tended beach and pool, there are mentions of outdated furniture and bathrooms needing attention. Despite occasional maintenance concerns and sargassum on the beach, the beautiful beachfront location remains a significant appeal.
The hotel offers secure, convenient parking, which adds to its accessibility for those traveling by car, despite limited availability. Lastly, while the bed comfort receives mixed reviews, with varied feedback on mattress firmness and pillow comfort, overall, the Hacienda Morelos Beachfront Hotel stands out as a scenic, conveniently located spot, perfect for travelers seeking beachside relaxation with local engagement. Show more
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Beachfront Hotel
Located directly on the beach in the charming town of Puerto Morelos. This smaller hotel offers immediate access to the public beach and ocean, providing a more local and intimate beachfront experience compared to larger resorts, with ocean views from its location.
Hotel near The Beach
Located directly on the beach in the heart of the Puerto Morelos town square area, this hotel provides immediate steps onto the sand and easy access to the town's beach.
Family Friendly Hotel
The hotel has a perfect location, very close to the main square. There was something for everyone, families with kids, couples and seniors. It has a diverse mix of guests.
Hotel with Swimming Pool
This hotel features a beachfront pool with direct access to the beach. Its central location in Puerto Morelos makes it easy to enjoy both the pool and the surrounding area.
Outdoor Pool
Hotel with Parking
This beachfront hotel offers parking facilities. Its location and the inclusion of parking make it a practical option.
3-Star Hotel
This hotel offers a prime beachfront location and on-site dive operations, perfect for travelers seeking both relaxation and adventure. The hotel's central location in Puerto Morelos ensures easy access to local attractions and dining.
Hotel Taking Steps Towards Sustainability
Hotel with Outdoor Pool
Room Types
Superior RoomThis room has air conditioning, free WiFi at common areas, fan, private bathroom, cable TV and box safe. This room also features ocean view.
Premium RoomThis room has air conditioning, free WiFi in common areas, fan, private bathroom, cable TV and box safe. This room is either on lower, or upper floor has a balcony or terrace with ocean view.
Deluxe RoomThis room has air conditioning, free WiFi, fan, private bathroom, cable TV and box safe. This room has ocean view with a small balcony on the third floor.
Guest Reviews
7.5
Good
Location
Hacienda Morelos Beachfront Hotel is celebrated primarily for its exceptional location. Nestled in the heart of Puerto Morelos, this hotel boasts a beachfront spot that guests frequently highlight as ideal for those who love the sea. Visitors are enchanted by the stunning ocean views and the tranquil setting, where the sound of waves offers a peaceful backdrop for restful sleep. The hotel is conveniently situated near local amenities, such as supermarkets, restaurants, and shops, making it easy for guests to explore the charming village without straying far from their seaside retreat. Its proximity to Cancun offers the added benefit of a less touristy atmosphere while still being accessible. The location is deemed perfect not only for direct beach access but also for the vivid and picturesque views from balconies. With the village and the beach right at the doorstep, this hotel offers a haven of convenience and scenic beauty, making it a preferred choice for travelers seeking a combination of relaxation and local engagement.
Breakfast
The breakfast experience at Hacienda Morelos Beachfront Hotel offers a mix of accolades and critiques according to guest reviews. While breakfast is not included with the stay and must be purchased at the on-site restaurant, many guests have praised the meals as excellent and fabulous, with some dishes even including unique touches like ice cream. The restaurant is recognized for serving tasty food, with some guests specifically highlighting the breakfast and lunch offerings. However, the breakfast is noted to be on the pricier side, and additional charges can apply, such as paying based on the number of eggs in an omelet. Additionally, there are mentions of complimentary coffee being available at the reception, and a neighboring restaurant is recommended as a great alternative for breakfast. The restaurant operates as a separate business from the hotel, which might contribute to some guests experiencing cold or incorrect orders. Despite this, special gestures like a complimentary dessert have been appreciated, enhancing the overall dining experience for some guests.
Dinner
Hacienda Morelos Beachfront Hotel offers a dining experience that stands out for its delectable offerings at the Muelle Once restaurant. Guests frequently praise the exceptional quality of the food and the pleasant variety of dishes and beverages available. The delightful poolside service enhances the overall dining atmosphere, making it a particularly enjoyable aspect of the stay. Although the restaurant is independently operated, it consistently delivers excellent service and a tasty, diverse menu. However, some guests have noted that the prices might be somewhat steep, aligning with the local pricing trends. Despite this, the quality of the culinary experience remains a highlight for visitors.
Rooms
Hacienda Morelos Beachfront Hotel offers a mixed experience when it comes to room accommodations. Guests frequently highlight the spaciousness and cleanliness of the rooms, often appreciating the comfort of the beds. Many rooms boast lovely views, especially those with private decks or ocean views, which complement the hotel's prime beachfront location and proximity to the highlights of Puerto Morelos.
However, some aspects detract from the overall appeal. A number of rooms are described as needing refreshing, with certain facilities not meeting expectations for the price, such as lacking fridges or functional TVs. Other issues include bathrooms that occasionally flood, bedding concerns, and occasional privacy issues due to bathroom doors not closing properly.
The lack of uniformity in room quality and amenities is noted, with some guests mentioning that the rooms are true to photos but lack additional comforts. Despite these shortcomings, the hotel's location, coupled with convenient amenities like parking and a nearby diving club, remain significant draws for guests seeking a beachfront retreat.
Beds
Hacienda Morelos Beachfront Hotel has garnered mixed reviews regarding the comfort of its beds. While some guests found the beds to be very comfortable, others noted that the firmness of the mattresses was not to their liking, describing them as hard or uncomfortable. The pillows also received similar feedback, with guests suggesting they could be more comfortable as well. Bedding quality was generally described as comfortable, but there were mentions of some inconsistencies. Additionally, the size of the beds seemed rather small for some guests, leading to suggestions for larger options. Overall, it seems that while there are positive aspects, there is room for improvement in terms of bed comfort and size at this hotel.
Cleanliness
Hacienda Morelos Beachfront Hotel offers a mixed experience when it comes to cleanliness, though overall, guests have encountered a reassuring degree of maintenance, primarily noting the clean and comfortable rooms. The rooms, described as simple, basic, and essential, are mostly praised for their cleanliness, with several mentions of daily towel changes. While the property itself is considered fairly nice and maintains a very clean beach and pool area, some aspects like outdated furniture and the need for a general refreshment of the hotel infrastructure are evident. The bathrooms, however, present some challenges, with occasional reports of unpleasant odors and issues with shower facilities. Despite these setbacks, the attentive and friendly staff contribute positively to the guests’ experience, ensuring that concerns are recognized and addressed. The hotel’s location further enhances the stay, being described as well-located and complemented by a great restaurant, offering a pleasant environment for most visitors.
Staff
Hacienda Morelos Beachfront Hotel consistently receives praise for its attentive and friendly staff from guests. Many reviews highlight the team as being exceptionally accommodating, with the front desk staff, particularly Ivan, often mentioned for their cordial and helpful nature. The hotel's personnel are noted for their warm hospitality and responsiveness, ensuring guests feel welcome and cared for throughout their stay. While some feedback mentions room for improvement, such as the need for a more service-minded attitude from some restaurant staff, the majority of experiences paint a picture of a cohesive team eager to meet and exceed guest expectations. Overall, the positive, courteous demeanor of the staff significantly enhances the hotel experience, making it a key highlight for visitors.
Pool
Hacienda Morelos Beachfront Hotel boasts a pool area that guests generally find delightful. Most visitors appreciate the pool's cleanliness and ample size, which accommodates the number of hotel rooms effectively. With a fantastic ocean view, the pool area provides a lovely setting for relaxation. Guests also commend the availability of comfortable lounge chairs and umbrellas, ensuring a pleasant experience by the pool. Although there are a few mentions of maintenance issues, such as the pool occasionally turning green or appearing cloudy, these seem to be exceptions rather than the rule. Overall, the pool, coupled with the inviting beach area, contributes to a positive stay for many guests at the hotel.
Beach
The Hacienda Morelos Beachfront Hotel boasts a prime location directly on a beautiful stretch of beach, celebrated for its picturesque views and easy access. Guests have positively highlighted the experience of lounging on the beach with comfortable chairs and efficient towel service. The hotel's beach is described as a private oasis where the soothing sound of waves can be appreciated, offering a mesmerizing backdrop for any stay. However, the hotel does face challenges with the presence of sargassum, particularly during certain seasons, which can affect the beach's usability and appearance. Despite these occasional issues, the proximity to the sea is a recurring highlight, with visitors appreciating the convenience and beauty of having the beach just steps away from their accommodations. Although some challenges persist, the breathtaking views and beachfront experience continue to be significant draws for guests at Hacienda Morelos.
Parking
Hacienda Morelos Beachfront Hotel offers a convenient and secure parking experience for its guests, with free access to a gated lot. This well-arranged and safeguarded parking option is appreciated by visitors, ensuring peace of mind for those traveling by car. The availability of off-street parking adds to the convenience, especially with a large supermarket located just across the street. While the parking is safe and efficiently managed, it is noted that the availability is somewhat limited. Nonetheless, guests find the secure and friendly service provided by the hotel staff enhances their overall stay.
Beachfront
Hacienda Morelos Beachfront Hotel is well-lauded for its exceptional beachfront location. Situated as the last hotel on the south part of Puerto Morelos, guests frequently highlight its direct and convenient access to the beach. This prime spot allows visitors to enjoy immediate seaside views and activities without the need for extensive travel. The beachfront restaurant is especially praised, with several guests considering it a standout feature, offering the best food of their entire stay. Conveniently located, the hotel also provides easy access to the town, making it a strategically beneficial choice for both relaxation by the waves and exploring local attractions.
Yes, Hacienda Morelos Beachfront Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hacienda Morelos Beachfront Hotel.
No, Hacienda Morelos Beachfront Hotel doesn't allow dogs.
Yes, parking facilities are available at Hacienda Morelos Beachfront Hotel.
No, Hacienda Morelos Beachfront Hotel doesn't have a gym.