Meliá Caracas
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Summary of reviewsMeliá Caracas is recognized for its strategic location in the heart of Caracas, providing easy access to shopping centers, stores, and transportation options, such as the subway and highways. Guests appreciate the convenience of direct access to the El Recreo Shopping Center and acknowledge the hotel's robust security measures, which ensure a safe environment. The hotel is praised for its attentive staff, particularly at reception, and the cleanliness and comfort of the accommodations. Breakfast at Meliá Caracas is a notable highlight, offering a delicious and comprehensive selection, with freshly prepared eggs receiving special acclaim for their quality. Many guests find the breakfast experience exceptional, with highly attentive service contributing positively to their stay.
The rooms are valued for their spaciousness, comfort, and tasteful decor, which rounds out the overall pleasant experience. However, there are some areas that require improvement, including the outdated facilities, musty smell due to worn carpets, and maintenance issues such as mold in bathrooms and noise in street-side rooms. Cleanliness receives mixed feedback; while many guests report satisfactory conditions, the condition of carpets and bathrooms needs attention to enhance guest satisfaction.
Staff interactions are largely positive, with friendliness and helpfulness significantly improving guests' experiences. However, concerns have been raised about service delays, particularly during dinner and the evening shifts. The hotel's Wi-Fi services present challenges, with poor connectivity in rooms and higher-than-expected costs, which detracts from the hotel's overall five-star reputation.
Overall, while Meliá Caracas enjoys praise for its accessible location, friendly staff, and quality breakfast, addressing specific concerns related to room maintenance, cleanliness, and Wi-Fi connectivity could further elevate the guest experience.
Categories
The rooms are valued for their spaciousness, comfort, and tasteful decor, which rounds out the overall pleasant experience. However, there are some areas that require improvement, including the outdated facilities, musty smell due to worn carpets, and maintenance issues such as mold in bathrooms and noise in street-side rooms. Cleanliness receives mixed feedback; while many guests report satisfactory conditions, the condition of carpets and bathrooms needs attention to enhance guest satisfaction.
Staff interactions are largely positive, with friendliness and helpfulness significantly improving guests' experiences. However, concerns have been raised about service delays, particularly during dinner and the evening shifts. The hotel's Wi-Fi services present challenges, with poor connectivity in rooms and higher-than-expected costs, which detracts from the hotel's overall five-star reputation.
Overall, while Meliá Caracas enjoys praise for its accessible location, friendly staff, and quality breakfast, addressing specific concerns related to room maintenance, cleanliness, and Wi-Fi connectivity could further elevate the guest experience.
Luxury Hotel
This 5-star luxury hotel offers modern facilities and impeccable personalized service. It provides spacious and elegant rooms, an outdoor pool with hydromassage and sauna, three world-class restaurants, and a spa for guest relaxation and indulgence.
Hotel for Honeymoon
This luxury hotel features an outdoor pool with a hydromassage tub and sauna. Its elegant rooms in a classical European style and world-class restaurants offer a sophisticated and romantic experience.
Hotel with Spa
Provides a luxury spa experience with a variety of treatments and facilities, including an outdoor pool with a hydromassage tub and sauna. Known for its high-quality service and relaxing atmosphere.
Hotel with Swimming Pool
This hotel features an outdoor pool with a hydromassage tub and sauna. It also has a fitness center with massage rooms, a steam bath, a whirlpool, and a barbershop.
Outdoor Pool
Business Hotel
While specific business amenities aren't detailed in the provided context, Meliá hotels generally offer extensive business facilities, meeting spaces, and services suitable for business travelers. Given its brand reputation, it's reasonable to assume it provides comprehensive business amenities.
Hotel with Parking
Meliá Caracas is a 5-star hotel in the popular Sabana Grande district offering spacious rooms and apartments. It provides parking facilities for guests.
Hotel with Gym
Provides a fully equipped wellness area, including a sauna, massage rooms, steam bath, and whirlpool, in addition to the gym. Spacious gym features exercise and sports equipment to help guests stay in shape.
5-Star Hotel
An elegant luxury hotel offering rooms in classical European style. Amenities include an outdoor pool with hydromassage tub, a sauna, and three world-class restaurants, making it ideal for leisure and business.
Hotel with Outdoor Pool
This 5-star hotel offers both indoor and outdoor pools with sunbeds and hammocks. The outdoor pool area includes fountains and a waterfall, providing a relaxing environment.
Romantic Hotel
Guest Reviews
Meliá Caracas boasts a prime location in the heart of the city, offering guests easy access to numerous shopping centers, stores, and the subway station. Its central position makes it convenient for exploring both the old city center and the newer areas, while also allowing for straightforward access to the highway. Visitors appreciate the proximity to the El Recreo Shopping Center, which is accessible directly from the hotel, eliminating the need to traverse the streets of Caracas. Despite occasional comments about the area's safety, the hotel's security measures are visibly robust, providing peace of mind to guests. The hotel is known not only for its strategic location but also for its excellent service and friendly staff, consistently receiving praise for their attentiveness. Additionally, guests remark on the comfortable accommodations, the hotel's cleanliness, and the exceptional breakfast experience. Overall, the Meliá Caracas is recognized for its accessibility and the conveniences it offers to travelers.
The breakfast experience at Meliá Caracas receives generally positive feedback from guests, with specific highlights on the delicious taste and quality of the meals served. The breakfast buffet offers a wide choice, with particular praise given to the freshly prepared eggs and egg variations, which are noted for being balanced and fresh. Guests appreciate the attentive staff and the completeness of the breakfast options, which contribute to a satisfactory start to the day.
However, there are areas for improvement noted by some guests. Suggestions include expanding the variety of the breakfast offerings to better match the expectations of a 5-star establishment. Concerns are raised regarding the misleading promotion of included breakfasts, which led to unexpected charges for some guests. The cost of breakfast is perceived as high by several reviewers, with a lack of upfront information about the pricing, which could be addressed to enhance the overall guest experience. Despite these points, many travelers cherish their breakfast time, with some calling it the best they have ever had at a hotel.
The rooms at Meliá Caracas seem to be a mixed bag, with notable highlights and some areas in need of attention. Guests consistently praise the comfort of the rooms, citing large, clean, and spacious accommodations with very comfortable beds and pillows. The air conditioning receives positive remarks, contributing to a pleasant stay. Some guests even highlight the elegant and tasteful decoration, adding to a sense of comfort and style. Additionally, many guests appreciate the attentive staff and the quality breakfast, marking it as a highlight of their experience.
However, there are several areas that detract from an otherwise pleasant stay. Many visitors mention the musty smell of the carpets and rooms, attributing it to humidity and age. The décor and facilities are noted as outdated, with several guests pointing out issues such as mold in the bathrooms, aged carpets, and signs of wear and tear like brown water from taps. The street-side rooms can be quite noisy, affecting the tranquility of the stay for some guests. Guests also report specific problems like malfunctioning safes and slow maintenance response times.
In summary, while the hotel offers spacious and comfortable rooms with attentive staff and delicious breakfast, addressing the concerns about age-related maintenance and cleanliness could significantly enhance the guest experience.
Meliá Caracas has received mixed reviews from its guests, with some expressing great satisfaction with the hotel's cleanliness while others noticed areas in need of improvement. Many guests appreciated the hotel's overall cleanliness, mentioning that the facilities were well-maintained, and the rooms were clean and comfortable. The positive impressions suggest that the cleaning staff focussed on maintaining order in the rooms, which some visitors found agreeable.
However, several reviews highlighted the condition of the carpets as a concern. Guests reported that the carpets in both the rooms and hallways were very worn, stained, and emitted an unpleasant smell often associated with dust and humidity. This aspect detracted from their overall experience, suggesting that the carpets need attention. Additionally, a few reviews pointed out issues with the bathroom cleanliness and the quality of the shower, which further impacted the perception of cleanliness in the hotel.
Overall, while the hotel has promising aspects regarding cleanliness, addressing specific concerns such as carpet upkeep and bathroom maintenance would potentially enhance the guest experience at Meliá Caracas.
The staff at Meliá Caracas receives consistent praise for their friendliness and helpfulness, significantly enhancing the guest experience. From check-in, where young staff members provide a welcoming start, to the attentive service in the restaurant, guests often note the positive interactions they have with staff throughout their stay. Reception staff are highlighted for being particularly caring and effective, with individuals like Genesis and Margaret earning special mentions for their kindness and readiness to resolve any issues. However, there are a few areas for improvement, such as the service transition to the evening shift and occasional delays with dinner service, which can detract from the overall experience. Despite these minor setbacks, guests generally feel well cared for, with exceptional service, particularly during breakfast and in room-related matters.
While staying at Meliá Caracas, it's clear that the hotel faces some challenges with its Wi-Fi service. Guests often find that internet access is limited, particularly in the rooms, where connectivity can be unreliable or even non-existent. This has been a common experience for many, as the internet appears to work better in the lobby than within guest rooms. Moreover, the quality and speed of the Wi-Fi fall short of expectations, with reported speeds not exceeding 2 Mbps, which can be insufficient for those needing a reliable connection during their stay. Additionally, travelers should be aware that internet services may incur extra costs, quoted in USD, which some guests have found to be on the higher side. Despite the hotel's five-star status, improvements in these areas could greatly enhance guest satisfaction.
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Location
Breakfast
However, there are areas for improvement noted by some guests. Suggestions include expanding the variety of the breakfast offerings to better match the expectations of a 5-star establishment. Concerns are raised regarding the misleading promotion of included breakfasts, which led to unexpected charges for some guests. The cost of breakfast is perceived as high by several reviewers, with a lack of upfront information about the pricing, which could be addressed to enhance the overall guest experience. Despite these points, many travelers cherish their breakfast time, with some calling it the best they have ever had at a hotel.
Rooms
However, there are several areas that detract from an otherwise pleasant stay. Many visitors mention the musty smell of the carpets and rooms, attributing it to humidity and age. The décor and facilities are noted as outdated, with several guests pointing out issues such as mold in the bathrooms, aged carpets, and signs of wear and tear like brown water from taps. The street-side rooms can be quite noisy, affecting the tranquility of the stay for some guests. Guests also report specific problems like malfunctioning safes and slow maintenance response times.
In summary, while the hotel offers spacious and comfortable rooms with attentive staff and delicious breakfast, addressing the concerns about age-related maintenance and cleanliness could significantly enhance the guest experience.
Cleanliness
However, several reviews highlighted the condition of the carpets as a concern. Guests reported that the carpets in both the rooms and hallways were very worn, stained, and emitted an unpleasant smell often associated with dust and humidity. This aspect detracted from their overall experience, suggesting that the carpets need attention. Additionally, a few reviews pointed out issues with the bathroom cleanliness and the quality of the shower, which further impacted the perception of cleanliness in the hotel.
Overall, while the hotel has promising aspects regarding cleanliness, addressing specific concerns such as carpet upkeep and bathroom maintenance would potentially enhance the guest experience at Meliá Caracas.
Staff
Wi-Fi
Yes, Meliá Caracas has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Meliá Caracas.
No, Meliá Caracas doesn't allow dogs.
Yes, parking facilities are available at Meliá Caracas.
Yes, Meliá Caracas has a gym.
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