Sun City Hotel - The Gabriel
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Summary of reviewsSun City Hotel - The Gabriel offers a mix of experiences with positive aspects particularly highlighted in several categories.
The hotel's prime location near Cairo International Airport stands out as a major advantage, especially for business travelers and those with early or late flights. The proximity to the airport and integration into the Sun City Mall accentuate its convenience, although the surrounding area is underdeveloped with limited urban appeal.
The breakfast experience is marked by fresh, tasty options with decent selections and attentive service, though it is somewhat marred by limited variety, slow service and extra charges that some guests find unjustified. Dinner reviews indicate overall satisfaction with the quality and cleanliness of the dining areas, although service inconsistency and occasional food quality issues need attention.
Guest rooms are notably spacious and comfortable, featuring large beds and well-equipped bathrooms. While many guests appreciate the old-fashioned luxury decor, cleanliness issues and maintenance problems are areas identified for improvement. The housekeeping staff, along with reception and security personnel, is frequently praised for their friendliness and helpfulness, contributing positively to the overall experience.
The Wi-Fi service receives mixed feedback, ranging from acceptable to highly problematic, indicating the need for better consistency and reliability. The rooftop pool is generally appreciated for its relaxed atmosphere and bar service, though maintenance issues and occasional noise pollution are noted concerns.
Parking is largely seen as convenient with ample free spaces and easy access for guests. The hotel is also considered family-friendly, offering suitable family rooms and a welcoming environment for children, though certain aspects like late-night events might be less ideal for some families.
The hotel excels in providing very comfortable beds, consistently earning praise for contributing to a restful sleep experience. However, there is a consensus among many guests that the hotel does not meet the standards of a five-star rating with several suggesting a reclassification to reflect its actual service and quality levels.
In summary, Sun City Hotel - The Gabriel offers a convenient and comfortable stay with notable strengths in staff hospitality, room comfort and location, although there are areas such as cleanliness, maintenance and breakfast variety that require enhancements to meet guests' expectations consistently.
Categories
The hotel's prime location near Cairo International Airport stands out as a major advantage, especially for business travelers and those with early or late flights. The proximity to the airport and integration into the Sun City Mall accentuate its convenience, although the surrounding area is underdeveloped with limited urban appeal.
The breakfast experience is marked by fresh, tasty options with decent selections and attentive service, though it is somewhat marred by limited variety, slow service and extra charges that some guests find unjustified. Dinner reviews indicate overall satisfaction with the quality and cleanliness of the dining areas, although service inconsistency and occasional food quality issues need attention.
Guest rooms are notably spacious and comfortable, featuring large beds and well-equipped bathrooms. While many guests appreciate the old-fashioned luxury decor, cleanliness issues and maintenance problems are areas identified for improvement. The housekeeping staff, along with reception and security personnel, is frequently praised for their friendliness and helpfulness, contributing positively to the overall experience.
The Wi-Fi service receives mixed feedback, ranging from acceptable to highly problematic, indicating the need for better consistency and reliability. The rooftop pool is generally appreciated for its relaxed atmosphere and bar service, though maintenance issues and occasional noise pollution are noted concerns.
Parking is largely seen as convenient with ample free spaces and easy access for guests. The hotel is also considered family-friendly, offering suitable family rooms and a welcoming environment for children, though certain aspects like late-night events might be less ideal for some families.
The hotel excels in providing very comfortable beds, consistently earning praise for contributing to a restful sleep experience. However, there is a consensus among many guests that the hotel does not meet the standards of a five-star rating with several suggesting a reclassification to reflect its actual service and quality levels.
In summary, Sun City Hotel - The Gabriel offers a convenient and comfortable stay with notable strengths in staff hospitality, room comfort and location, although there are areas such as cleanliness, maintenance and breakfast variety that require enhancements to meet guests' expectations consistently.
Hotel with Parking
Located near Sun City Mall, this hotel includes parking, offering convenience for shoppers and travelers in the area.
EV charging stations
Hotel with EV Charging Stations
This hotel is listed as having an EV charging station.
Boutique-style Hotel
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Gym
5-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Sun City Hotel - The Gabriel boasts a prime location for travelers seeking convenience, particularly those using Cairo International Airport. The hotel's proximity to the airport is consistently highlighted, being just a short 10-15 minute taxi ride away. This makes it extremely practical for early morning or late-night flights and a preferred choice for business travelers with engagements near the airport.
Despite the practical benefits, there are mixed feelings about the hotel's surrounding area. While some reviews mention easy access to the city center and nearby Heliopolis, others find the location lacking, citing it as distant from downtown Cairo and other central services. The neighborhood around the hotel is described as somewhat undeveloped with ongoing construction and a lack of vibrant or scenic surroundings.
The hotel is integrated into the Sun City Mall, which adds a layer of convenience for guests. However, the mall is often pointed out as nearly deserted or only partially operational, which may limit shopping and dining options directly on-site.
In summary, for those prioritizing proximity to Cairo International Airport, Sun City Hotel - The Gabriel serves as a highly convenient choice, although it may fall short for guests looking to immerse themselves in the bustling heart of Cairo or enjoy a more urban environment.
The breakfast experience at Sun City Hotel - The Gabriel has received mixed feedback from guests. On the positive side, some visitors have described the breakfast as good, very good and even excellent. They commend the fresh and tasty options, mentioning decent selections that include plenty of pastries, yogurt and omelettes, along with attentive staff service. A more generous and super Oriental breakfast has also been reported by some.
However, many guests have pointed out significant drawbacks. The breakfast offerings are often cited as limited, meager and below standard. Several reviews highlight that it is not served as an open buffet, which seems to disappoint many who expected more variety. The menu-driven service received criticism for being repetitive with choices nearly identical to each other, leading to a sense of monotony. Additionally, reports of stale bread, coffee served in a paper cup with plastic cutlery and unpresentable items negatively impacted some guests' experiences.
Service at breakfast also appears inconsistent with slow service noted by a few reviewers. There were instances where breakfast seemed below expectations both in quality and portion sizes. A notable point of dissatisfaction is the extra charge required for breakfast, which some guests did not find justified.
In summary, while some guests enjoyed their breakfast at Sun City Hotel - The Gabriel, finding it fresh and enjoyable, many others found it lacking in variety, quality and presentation. Improving these aspects could greatly enhance the overall breakfast experience at the hotel.
The dining experience at 'Sun City Hotel - The Gabriel' has received a mix of feedback from guests. Many reviewers highlight the delicious and great quality of the food, both from the restaurant and through room service. The poolside restaurant is particularly appreciated when open, providing a good dining environment, although occasionally it is closed for events such as weddings.
On the downside, some guests point out that the food quality can be inconsistent, ranging from mediocre to unbearable. The restaurant service might also be slow and waitstaff sometimes substitute unavailable menu items without prior notice. Despite varied food quality, the prices are considered reasonable by most patrons and the cleanliness of the dining areas is generally well maintained. The food menu is noted to be large but somewhat limited in options with some dissatisfaction expressed particularly around breakfast quality and staff manners.
Overall, while there are areas for improvement, many guests found the food and dining experiences to be pleasant and satisfactory at 'Sun City Hotel - The Gabriel'.
The rooms at Sun City Hotel - The Gabriel are notably spacious, offering guests plenty of room to unwind. Many reviews highlight the large and comfortable beds, which contribute to a restful sleep experience. The rooms are well-equipped and include everything a guest might need. The decor is described as old-fashioned luxury with some rooms featuring fancy decorations and a nice bath and shower setup. The bathrooms, often described as large and clean, add to the overall comfort.
However, there are frequent mentions of cleanliness issues, particularly with the carpets which some guests found dirty or even stained. In some cases, guests encountered musty smells or the scent of cigarette smoke and there were occasional reports of maintenance problems like burnt-out light bulbs and non-functioning safe boxes. Despite these issues, many still found the rooms clean and well-appointed overall.
Room service is noted for being fast and the quiet and spacious nature of the rooms makes for a pleasant stay. Amenities such as a sound system and hot drinks are mentioned, though sometimes noted as insufficient or not working. The hotel has an air of old-fashioned luxury and when functioning properly, the facilities provide a comfortable and enjoyable stay, though attention to cleanliness and maintenance could enhance the guest experience.
Sun City Hotel - The Gabriel is highly praised for its bed comfort, earning it recognition as one of the best hotels in this regard. Guests consistently describe the beds as very comfortable with many stating they had some of the most restful nights of sleep. The beds are noted to be both cozy and beautiful, often highlighted as a key advantage of staying at the hotel.
The rooms offer beds that range from double to large and the bedding is generally appreciated, described as lovely and of normal quality. Although one guest noted an issue with a mattress sinking slightly in the middle, such comments appear rare in the sea of positive feedback.
In sum, guests can expect a high level of comfort during their stay at Sun City Hotel - The Gabriel, making it an excellent choice for travelers prioritizing a good night's sleep.
Sun City Hotel - The Gabriel garners mixed reviews regarding its cleanliness with a notable divide between positive and negative sentiments. Many guests commend the hotel for its high cleanliness standards, describing it as very clean, clean and luxurious and exceptionally clean. Clean and spacious rooms, clean and comfortable accommodations and well-maintained bathrooms also contribute to a positive guest experience. Some reviewers mention that the hotel's cleanliness level is very high with clean bedrooms, bathrooms and an impeccably clean breakfast area. Cleanliness of the room is frequently highlighted and the staff is appreciated for maintaining these standards.
However, some guests report significant cleanliness issues, mentioning dirty carpets, stains on the sofa and carpet and dust accumulation. The need for more thorough housekeeping and maintenance is noted with some describing the hotel and its rooms as dirty with poor hygiene and rubbish left in bins. Concerns about stained furnishings and lack of room cleaning further point to inconsistencies in housekeeping services. Although the property maintains a clean appearance overall, the attention to detail in some areas seems lacking and some guests feel that the hotel needs more attention from the cleaning staff.
In summary, while Sun City Hotel - The Gabriel provides a generally clean and comfortable stay for many guests, there are recurring issues that need addressing to ensure a consistent standard of cleanliness throughout the hotel.
Sun City Hotel - The Gabriel has garnered a lot of praise for its staff with guests frequently highlighting their friendliness and helpfulness. The reception staff has been particularly commended for being welcoming and supportive, creating a warm first impression for guests. Specific staff members such as Mahmood, Ihab, Huda, Islam and Omar have been noted for their exceptional service. Additionally, housekeeping and security personnel have been described as polite and attentive.
Despite numerous positive comments, there are occasional criticisms about the professionalism and attitude of some staff members. Issues like unprofessional behavior, not answering the phone and poor treatment from certain employees have been mentioned. However, these negative experiences seem to be outliers compared to the generally positive sentiment regarding the staff's kindness, respect and patience.
The hotel staff's dedication and respect for guests have left a lasting impact, contributing significantly to the overall hospitality experience at Sun City Hotel - The Gabriel. This mix of generally positive feedback with some room for improvement suggests a team committed to enhancing guest satisfaction.
Guest feedback regarding the WiFi at Sun City Hotel - The Gabriel ranges from positive to highly critical. While some guests found the WiFi connection to be very good or acceptable, others encountered significant issues. For some, the WiFi was good and stable but still had room for improvement. Unfortunately, many guests experienced repeated disconnections, slow speeds or found the connection to be entirely unreliable. Reports of WiFi shutting off every few minutes, freezing and not working for extended periods were common. Suggestions for improvement surfaced frequently, indicating that a consistent and functional internet connection remains a major area in need of attention at the hotel.
Sun City Hotel - The Gabriel features a rooftop swimming pool that has received mixed reviews from guests. Many guests praised the pool for being spacious, pleasant and a blissful corner to relax. The presence of a poolside restaurant and a pool bar adds to the positive experience, allowing visitors to enjoy drinks and meals by the water. Guests also highlighted the pool club and DJ as great additions, making the atmosphere lively and entertaining with fine music in the background.
However, some reviews pointed out issues with the pool area's maintenance, describing it as dirty, run down and outdated. Noise from the swimming pool sometimes reached the rooms, causing disturbances for some guests. Additionally, there were occasional mentions of the pool being closed due to schedule issues.
Despite these drawbacks, the rooftop pool's positives, such as its style, cleanliness and enjoyable ambiance, were acknowledged, making it a generally appreciated feature of the hotel.
Sun City Hotel - The Gabriel offers a range of parking options that guests generally find convenient and accessible. The hotel provides a large parking area with many free spaces, making it easy for guests to find a spot. Access to parking is straightforward and Uber cars can easily reach the site. Despite some comments on the disorganization of the parking area and the lack of parking directly in front of the door, the overall experience with parking is positive, highlighting its convenience and availability.
Sun City Hotel - The Gabriel is a delightful option for a family vacation, offering great amenities that make it ideal for bringing kids along. Families can find comfort in the available family rooms, which are designed to accommodate everyone together. Children particularly enjoyed their stay, making it a pleasant experience for the entire family. The hotel is appealing for getaway trips with family, making it a fine choice for both short and extended stays. However, while many families have had positive experiences, it may not be appropriate for all families with children due to certain aspects such as late-night parties at the restaurant.
Sun City Hotel - The Gabriel has received considerable feedback regarding its star rating with many guests feeling it does not meet the standards of a five-star hotel. Several reviews mentioned the need for a major update or even a reclassification to a three-star property. Criticisms include aspects such as the quality of rooms and service, indicating they fall short of five-star criteria. Moreover, practices like serving drinks in plastic cups were noted as detracting from the luxury experience expected at a higher-rated establishment.
Despite these concerns, there were mentions of five-star level service and truly five-star experiences from some guests, indicating that there are elements of the hotel that meet higher expectations. However, the overall sentiment points to a discrepancy between the hotel's current state and its advertised five-star status.
The rooftop pool at Sun City Hotel - The Gabriel receives rave reviews from guests. Described as spacious and pleasant, this excellent swimming facility offers a delightful escape with its charming ambiance. Guests appreciate the outdoor pool bar, noting its particularly nice setting. The impressive views from the rooftop pool further enhance the experience, making it a standout feature of the hotel. While there may be a noted absence of entertainment facilities within the hotel, the allure of the rooftop pool remains a highlight for visitors.
Sun City Hotel - The Gabriel boasts an upscale and elegant ambiance, presenting itself as a true luxury establishment. Guests have consistently highlighted its very clean and luxurious interiors and environments. The rooms are noted for their luxury, featuring high-end bedding and other luxury amenities that ensure a super comfortable stay. This luxurious hotel offers a refined experience that unequivocally aligns with the expectations of an upscale destination.
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Location
Despite the practical benefits, there are mixed feelings about the hotel's surrounding area. While some reviews mention easy access to the city center and nearby Heliopolis, others find the location lacking, citing it as distant from downtown Cairo and other central services. The neighborhood around the hotel is described as somewhat undeveloped with ongoing construction and a lack of vibrant or scenic surroundings.
The hotel is integrated into the Sun City Mall, which adds a layer of convenience for guests. However, the mall is often pointed out as nearly deserted or only partially operational, which may limit shopping and dining options directly on-site.
In summary, for those prioritizing proximity to Cairo International Airport, Sun City Hotel - The Gabriel serves as a highly convenient choice, although it may fall short for guests looking to immerse themselves in the bustling heart of Cairo or enjoy a more urban environment.
Breakfast
However, many guests have pointed out significant drawbacks. The breakfast offerings are often cited as limited, meager and below standard. Several reviews highlight that it is not served as an open buffet, which seems to disappoint many who expected more variety. The menu-driven service received criticism for being repetitive with choices nearly identical to each other, leading to a sense of monotony. Additionally, reports of stale bread, coffee served in a paper cup with plastic cutlery and unpresentable items negatively impacted some guests' experiences.
Service at breakfast also appears inconsistent with slow service noted by a few reviewers. There were instances where breakfast seemed below expectations both in quality and portion sizes. A notable point of dissatisfaction is the extra charge required for breakfast, which some guests did not find justified.
In summary, while some guests enjoyed their breakfast at Sun City Hotel - The Gabriel, finding it fresh and enjoyable, many others found it lacking in variety, quality and presentation. Improving these aspects could greatly enhance the overall breakfast experience at the hotel.
Dinner
On the downside, some guests point out that the food quality can be inconsistent, ranging from mediocre to unbearable. The restaurant service might also be slow and waitstaff sometimes substitute unavailable menu items without prior notice. Despite varied food quality, the prices are considered reasonable by most patrons and the cleanliness of the dining areas is generally well maintained. The food menu is noted to be large but somewhat limited in options with some dissatisfaction expressed particularly around breakfast quality and staff manners.
Overall, while there are areas for improvement, many guests found the food and dining experiences to be pleasant and satisfactory at 'Sun City Hotel - The Gabriel'.
Rooms
However, there are frequent mentions of cleanliness issues, particularly with the carpets which some guests found dirty or even stained. In some cases, guests encountered musty smells or the scent of cigarette smoke and there were occasional reports of maintenance problems like burnt-out light bulbs and non-functioning safe boxes. Despite these issues, many still found the rooms clean and well-appointed overall.
Room service is noted for being fast and the quiet and spacious nature of the rooms makes for a pleasant stay. Amenities such as a sound system and hot drinks are mentioned, though sometimes noted as insufficient or not working. The hotel has an air of old-fashioned luxury and when functioning properly, the facilities provide a comfortable and enjoyable stay, though attention to cleanliness and maintenance could enhance the guest experience.
Beds
The rooms offer beds that range from double to large and the bedding is generally appreciated, described as lovely and of normal quality. Although one guest noted an issue with a mattress sinking slightly in the middle, such comments appear rare in the sea of positive feedback.
In sum, guests can expect a high level of comfort during their stay at Sun City Hotel - The Gabriel, making it an excellent choice for travelers prioritizing a good night's sleep.
Cleanliness
However, some guests report significant cleanliness issues, mentioning dirty carpets, stains on the sofa and carpet and dust accumulation. The need for more thorough housekeeping and maintenance is noted with some describing the hotel and its rooms as dirty with poor hygiene and rubbish left in bins. Concerns about stained furnishings and lack of room cleaning further point to inconsistencies in housekeeping services. Although the property maintains a clean appearance overall, the attention to detail in some areas seems lacking and some guests feel that the hotel needs more attention from the cleaning staff.
In summary, while Sun City Hotel - The Gabriel provides a generally clean and comfortable stay for many guests, there are recurring issues that need addressing to ensure a consistent standard of cleanliness throughout the hotel.
Staff
Despite numerous positive comments, there are occasional criticisms about the professionalism and attitude of some staff members. Issues like unprofessional behavior, not answering the phone and poor treatment from certain employees have been mentioned. However, these negative experiences seem to be outliers compared to the generally positive sentiment regarding the staff's kindness, respect and patience.
The hotel staff's dedication and respect for guests have left a lasting impact, contributing significantly to the overall hospitality experience at Sun City Hotel - The Gabriel. This mix of generally positive feedback with some room for improvement suggests a team committed to enhancing guest satisfaction.
Wi-Fi
Pool
However, some reviews pointed out issues with the pool area's maintenance, describing it as dirty, run down and outdated. Noise from the swimming pool sometimes reached the rooms, causing disturbances for some guests. Additionally, there were occasional mentions of the pool being closed due to schedule issues.
Despite these drawbacks, the rooftop pool's positives, such as its style, cleanliness and enjoyable ambiance, were acknowledged, making it a generally appreciated feature of the hotel.
Parking
Family
5 Star
Despite these concerns, there were mentions of five-star level service and truly five-star experiences from some guests, indicating that there are elements of the hotel that meet higher expectations. However, the overall sentiment points to a discrepancy between the hotel's current state and its advertised five-star status.
Outdoor Pool
Luxury
Yes, Sun City Hotel - The Gabriel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Sun City Hotel - The Gabriel.
No, Sun City Hotel - The Gabriel doesn't allow dogs.
Yes, parking facilities are available at Sun City Hotel - The Gabriel.
Yes, Sun City Hotel - The Gabriel has a gym.
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