What percentage of your guests are families?Between 50% and 90%
Family-Friendly room types:
Family rooms. Number: 5
Triple rooms. Number: 2
Quad rooms. Number: 4
One-bedroom apartments. Number: 7
Two-bedroom apartments. Number: 1
Please suggest which room type a family with one child should choose and where the child will sleep: Sutra includes king size bed and individual bed fir one child. Arrecife de Coral includes 2 double beds.
Please suggest which room type a family with two children should choose and where the children will sleep: Observatorio Estellar, Family suite includes kitchen facilities and king size bed and double bed.
Please suggest which room type a family with three children should choose and where the children will sleep: Nido de pájaro includes kitchen suite and 4 double beds.
Please suggest which room type a family with one baby should choose and mention if baby cots are provided and the cost: In all of our rooms we offer the option to add a simple individual size mattress for the floor in order for small children to be safe. It can also be provided with bed base ( wooden box support) if needed.
Please suggest which room type a family with one child and one baby should choose and mention if baby cots are provided and the cost: Any room no cost
Please suggest which room type a family with two babies should choose and mention if baby cots are provided and the cost: Any room no cost
Baby cot details:Max age:6 Cost: Free
Can the baby cot be placed in the same room with the parents?Yes
Can the baby cot be placed next to the parents' bed?Yes
Is there a kids' club?No
Is there a playground?
Outdoor Playground
Outdoor playground that is protected from the sun during morning hours (shade in summer months)
Additional amenities for children:
Games room
Kid meals
Children television networks
Table tennis
Sport activities for kids
A theme park in close proximity: Xkitam
Other: Mountain bikes pro and tours to local cenotes
Do you accept dogs in all rooms? No, some rooms only:
Is there an extra charge? Free! There is no extra charge. Dogs stay for free.
Should the dog owner notify you before checking in? Yes, During the booking process
What is the maximum number of dogs per room? Up to 2 dogs are allowed in each room.
Is there a maximum weight of dogs accepted? No
Do you provide any specials, treats and toys (check all that apply)?
Blankets
Towels
Are there any leash-free play areas? No
Should the dog be kenneled at all times in the room? No
Should the dog be kenneled/kept in a pet carrier at all times in public areas? No
Should the dog remain leashed at all times in the room? No
Should the dog remain leashed at all times in public areas? Yes
Are the dogs allowed on the furniture? Yes on special sheets.
Are the dogs allowed on beds? Yes on special sheets.
What are the basic requirements to accept a dog?
Must not be aggressive
Must be clean
Must not have fleas
Owners must clean pet waste immediately
Owners are responsible for any damage caused by the dog
Is there a refundable deposit to guard against damages? No
Do you offer any dog related services?
Walking:
Sitting:
Do you provide any of these?
Emergency dog food
Waste-disposal bags
Dog Leashes
Kennels: $ 200 pesos
Food and water bowls
Except for dogs, do you also accept other pets? Yes
Do you have a written and comprehensive pet policy available on request? Νο
Additional information We are a family pet friendly hotel and trust our guests to use their criteria regarding pets. We don’t like to enforce “RULES” we love to be flexible and we love receiving your lovely pets!
Deluxe Double Room with BathThe spacious double room features air conditioning, a wardrobe, a terrace with garden views as well as a private bathroom boasting a bath. The unit has 2 beds.
Deluxe Queen SuiteThe air-conditioned suite has 1 bedroom and 1 bathroom with a shower. This suite features a wardrobe, a flat-screen TV and a patio. The unit has 1 bed.
Double RoomThis double room is air-conditioned and has a private bathroom, a coffee machine and a patio. The unit has 2 beds.
Classic Quadruple RoomThis air-conditioned quadruple room features a desk, a patio, garden views and a private bathroom. The unit offers 2 beds.
Apartment - Ground FloorThe air-conditioned apartment features 1 bedroom, 1 bathroom with a shower and a kitchenette. Meals can be prepared in the kitchenette, which is equipped with a refrigerator. This apartment has a tea and coffee maker, a wardrobe, a flat-screen TV and a patio. The unit offers 2 beds.
Apartment with TerraceThis air-conditioned apartment features 1 living room, 1 separate bedroom and 1 bathroom with a shower. The apartment's kitchen, which features a refrigerator and kitchenware, is available for cooking and storing food. This apartment has a tea and coffee maker, a wardrobe, a flat-screen TV and a patio. The unit has 2 beds.
Apartment with ShowerThis air-conditioned apartment is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a shower. The apartment's kitchen is available for cooking and storing food. Featuring a terrace with garden views, this apartment also offers a tea and coffee maker and a flat-screen TV. The unit offers 3 beds.
Deluxe Family RoomThe family room provides air conditioning, a tea and coffee maker, a terrace with garden views as well as a private bathroom featuring a shower. The unit offers 3 beds.
Deluxe ApartmentThis apartment boasts a hot tub and a spa bath. The air-conditioned apartment features 1 bedroom, 1 bathroom with a shower and a kitchenette. The apartment's kitchenette is available for cooking and storing food. The apartment has a tea and coffee maker, a patio and garden views. The unit offers 1 bed.
Apartment with BalconyThe hot tub is a top feature of this apartment. The air-conditioned apartment has 1 bedroom and 1 bathroom with a bath and a shower. The apartment's kitchenette is available for cooking and storing food. Boasting a terrace with garden views, this apartment also features a tea and coffee maker and a flat-screen TV. The unit has 1 bed.