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Summary of reviewsEmbassy Suites by Hilton Flagstaff is highly praised for its exceptional location that offers convenience and accessibility. Centrally positioned near Northern Arizona University and downtown Flagstaff, the hotel serves as an ideal base for exploring major attractions like the Grand Canyon, Antelope Canyon, and Sedona. Guests appreciate the strategic placement that facilitates both short and extended stays and enjoy excellent service complemented by amenities such as ample parking and a delightful breakfast.
The breakfast experience consistently receives high marks for its variety and quality, with offerings like made-to-order omelets, avocado toast, waffles, and a wide selection of sides. Guests value the abundant options and the welcoming breakfast area, adding a memorable note to their mornings. The attentive staff further enhances the experience during breakfast and other complimentary services like happy hours.
Rooms at the hotel are generally spacious and comfortable, with family-friendly layouts that ensure privacy and convenience. While some guests note issues such as dated furnishings and occasional maintenance needs, the overall ambiance remains pleasant. The hotel's cleanliness is a significant strength, with well-maintained rooms and a restful atmosphere contributing to guest satisfaction.
The staff's warm demeanor and professionalism are standout qualities that leave a lasting positive impression. Their local knowledge and willingness to assist foster a welcoming environment, ensuring guests feel comfortable and well looked after during their stay.
The pool area, featuring an additional jacuzzi, is enjoyed by guests for relaxation and fun, enhancing their stay alongside the convenient parking facilities. While some guests mention minor concerns with parking fees, the availability and location of parking are generally satisfactory.
Embassy Suites by Hilton Flagstaff's family-friendly atmosphere, supported by spacious accommodations and child-inclusive amenities, makes it a popular choice for families. Various offerings cater well to both adults and children, ensuring a delightful and comfortable experience for all guests. Despite mixed feedback on the beds, the overarching sentiment is positive, with the hotel noted for its strategic location, excellent service, and welcoming environment. Show more
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Hotel Taking Steps Towards Sustainability
As a Hilton property, this hotel adheres to Hilton's global sustainability commitments, which include efforts to reduce waste by 50% by 2030, eliminate single-use plastics, and transition to full-size bath amenities. Hilton tracks the environmental performance of its hotels through the LightStay platform.
Hotel for Honeymoon
Features spacious suites and a central location in Flagstaff, providing a comfortable and convenient honeymoon stay. The hotel offers amenities such as complimentary breakfast and an evening reception.
Family Friendly Hotel
This hotel offers spacious suites, providing ample room for families. It features an indoor pool where kids can have fun. The hotel's location is convenient for accessing various attractions in Flagstaff.
Dog Friendly Hotel
This hotel has a dedicated pet policy and welcomes both dogs and cats. It also offers amenities, such as an outdoor pool and a fitness center, that ensure a comfortable stay for both guests and their pets.
Hotel with Swimming Pool
This hotel provides a swimming pool, offering guests a convenient way to unwind. As part of the Hilton brand, it ensures a comfortable and reliable stay.
Heated Pool Outdoor Pool
Business Hotel
Embassy Suites Flagstaff offers meeting facilities suitable for business needs. While specific details on meeting spaces are not provided in the search results, Embassy Suites hotels generally offer amenities catered to business travelers.
Hotel with Parking
The hotel provides parking facilities suitable for various vehicle sizes. The location is convenient, close to main roads.
EV charging stations
Accessible Hotel
Offers spacious suites that can easily accommodate mobility devices. Known for providing excellent service and attention to guest needs, making it a reliable choice for accessible accommodations. Provides accessible parking, accessible rooms and roll-in showers.
Hotel with Gym
Provides a fitness center for guests to use.
Hotel with EV Charging Stations
Embassy Suites by Hilton Flagstaff offers EV charging amenities for guests, adding convenience for those with electric vehicles.
3-Star Hotel
This hotel offers spacious suites and a complimentary breakfast. It is well-regarded for its amenities and overall guest experience.
Hotel with Outdoor Pool
The Embassy Suites by Hilton Flagstaff offers a seasonal outdoor pool and a whirlpool. Guests can relax by the pool or in the hot tub, and also utilize the fitness center.
Hotel with Tennis Courts
Hotel with Heated Pool
Room Types
One-Bedroom King SuiteFree Wi-Fi, a 42-inch flat-screen TV, a private bedroom, and a separate seating area with sofa bed, armchair and work desk are provided in this 2-room suite. A wet bar with granite counter tops, refrigerator, microwave and coffee-maker is included.
One-Bedroom Suite with Two Double BedsFree Wi-Fi, a 42-inch flat-screen TV, a private bedroom, and a separate seating area with sofa bed, armchair and work desk are provided in this 2-room suite. A wet bar with granite counter tops, refrigerator, microwave and coffee-maker is included.
Premium Suite with Two Double Beds - Non-SmokingIncludes wifi and in-suite drinks and snacks.
Two Room Premium Suite with Two Double Beds - Non-SmokingThe suite offers air conditioning, a tea and coffee maker, a safe deposit box, heating, as well as a flat-screen TV with cable channels. The unit offers 2 beds.
One-Bedroom Premium King SuiteThe suite provides air conditioning, a tea and coffee maker, a safe deposit box, heating, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Two-Bedroom Suite with Two Double Beds - Non-SmokingThe air-conditioned suite provides a flat-screen TV with cable channels, a tea and coffee maker, a safe deposit box and heating. The unit offers 4 beds.
Guest Reviews
7.7
Good
Location
Embassy Suites by Hilton Flagstaff enjoys a prime and convenient location that consistently draws positive feedback from guests. Situated centrally, this hotel is perfectly positioned for travelers visiting Northern Arizona University (NAU), as it's within walking distance to the campus. Guests appreciate the proximity to downtown Flagstaff, as it allows for easy access to shops, restaurants, and supermarkets, all just a five-minute drive away. The hotel serves as an ideal base for those planning to explore the Grand Canyon, Antelope Canyon, and Sedona, making it a strategic choice for both short and extended stays. Its location near the freeway provides easy access for travelers, while its family-friendly environment and restful ambiance appeal to a wide range of visitors. Additionally, the cleanliness, excellent service, and amenities such as a good breakfast and ample parking enhance the overall guest experience.
Breakfast
At Embassy Suites by Hilton Flagstaff, breakfast seems to be a highlight that consistently draws admiration from guests. The array of breakfast options is impressive, with highlights such as made-to-order omelets, avocado toast, waffles, eggs, and a variety of sides including potatoes, bacon, pastries, cereal, yogurt, and fresh fruit. The breakfast buffet receives acclaim for its variety and quality, offering something satisfying for every palate. Many guests appreciated the convenience and taste of the complimentary breakfast, which often exceeded expectations and was noted as the best part of their stay. The breakfast area is described as spacious, although there were occasional mentions of limited seating. The staff is frequently praised for their attentiveness and friendliness, enhancing the overall breakfast experience. Complementary happy hours with drinks and snacks are also mentioned as a delightful bonus. Overall, the breakfast offerings at this hotel stand out as both plentiful and delicious, making mornings here a memorable aspect of the visit.
Rooms
At the Embassy Suites by Hilton Flagstaff, guests often appreciate the spacious and comfortable rooms, which offer a good balance of size and privacy. The layout is generally well-received, with features like separate living areas adding extra convenience. The suites are particularly favored for their family-friendly setup. Many guests find the rooms clean and comfortable, with a pleasant overall ambiance.
However, opinions are divided when it comes to the condition of the rooms. While some mention that the rooms are clean and in good condition, others note that the property feels dated, with some areas in need of maintenance, such as worn carpets, outdated furnishings, and occasional plumbing issues. The comfort of the beds receives mixed feedback, with some finding them cozy, and others noting issues with the pull-out sofas.
Despite these occasional drawbacks, the hotel’s external amenities—such as the bar, gym, lobby, and breakfast bar—receive positive mentions, complementing the room experience. The convenient location of the rooms and efficient check-in process are also highlighted, making for an overall pleasant stay for many guests.
Beds
Embassy Suites by Hilton Flagstaff receives mixed reviews regarding their beds. Many guests find the beds and pillows to be comfortable, with some highlighting extremely nice bed linens and clean, cozy sleeping accommodations. The pillows have been praised as particularly comfortable by some visitors. However, the size of the beds has been a point of contention, with several noting they are too small for comfort. There are also mentions of uncomfortable sofa beds, which detract from the overall sleeping experience. Despite these mixed experiences, a unique positive note is the delightful on-site omelet service, which adds a pleasant aspect to the stay.
Cleanliness
Embassy Suites by Hilton Flagstaff is lauded for its consistently high standards of cleanliness, a crucial aspect for any traveler seeking comfort during their stay. Many guests highlight the clean rooms and well-maintained overall environment, which provide a reassuring experience. The hotel's friendly and attentive staff are frequently mentioned for adding warmth to the service, making guests feel welcome from the moment they arrive. Aside from the spotless accommodations, the breakfast selections are also praised, and guests find the overall atmosphere of the hotel to be quiet and conducive to relaxation. Despite some areas, such as the outdated furniture and occasional maintenance issues needing attention, the dedication to cleanliness stands out as one of the hotel's core strengths.
Staff
At the Embassy Suites by Hilton Flagstaff, the standout feature is undoubtedly the staff, whose warmth and professionalism impress right from check-in. Reviews frequently highlight their friendliness and willingness to assist, making guests feel welcomed and comfortable throughout their stay. Many guests remark on the staff's exceptional local knowledge, contributing to a more enriched experience. Key team members, like a particularly helpful and knowledgeable front desk employee named David and the vibrant host Willie at happy hour, are celebrated for going above and beyond in their roles.
Front desk staff, bartenders, and other associates receive high praise for their kindly demeanor and professional service. The attentive interactions create a pleasant atmosphere, ensuring that guests' needs are consistently met with courtesy and efficiency. Overall, the staff's responsiveness and dedication to quality service help elevate the guest experience, leaving a lasting positive impression on visitors to this Flagstaff hotel.
Pool
Embassy Suites by Hilton Flagstaff offers a pleasant pool area, enjoyed by guests for its comfort and fun atmosphere. Visitors appreciate the combination of the pool and clean rooms, enhancing their overall stay. Additionally, the inclusion of a jacuzzi alongside the pool adds to the appeal. Despite some concerns about cleanliness, the pool and jacuzzi generally receive positive remarks. Guests enjoy the complimentary breakfast and hotel store, providing convenient options for snacks in the evening. Winter visitors noted their wish for the hot tub to be available, which would make it ideal for relaxation after skiing, but the layout includes an outdoor pool, which is an interesting choice in a snowy location.
Parking
The parking experience at Embassy Suites by Hilton Flagstaff is a mixed bag, with both positives and negatives highlighted by guests. On the upside, many reviewers appreciated the convenience and ease of parking, finding it close to the hotel building and overall sufficient for their needs. Some guests even mentioned enjoying great parking facilities. Additionally, in certain instances, the hotel waived the parking fee, which was a pleasant surprise and added value for visitors.
However, a recurring concern among guests was the parking fee, which ranged from $8 to $11 per night, often undisclosed upfront. Some also noted the lack of adequate parking spaces, occasionally necessitating a walk from a further distance, especially when returning to the hotel after a long day. Lighting in the parking area and proximity to an abatement property were also minor points of concern for a few guests. Despite these issues, the general sentiment leaned towards a satisfactory parking experience for guests traveling to this ideally located hotel close to the freeway.
Family
Embassy Suites by Hilton Flagstaff is a welcoming retreat for families, offering spacious and comfortable accommodations that cater to both adults and children. Guests appreciate the well-thought-out room layouts, which provide adequate space and separation between living and sleeping areas, making them ideal for families traveling with kids. The hotel's family-friendly atmosphere is enhanced by its convenient location and amenities that include a popular evening drinks and snacks service enjoyed by kids and adults alike. Breakfast receives positive mentions for its variety and quality, while the overall cleanliness and comfort of the rooms ensure a safe and pleasant stay. Families visiting the nearby slopes or spending time with grandchildren find the hotel perfectly suited to their needs, and many would recommend it for a family trip.
Yes, Embassy Suites by Hilton Flagstaff has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Embassy Suites by Hilton Flagstaff.
Yes, Embassy Suites by Hilton Flagstaff welcomes dogs.
Yes, parking facilities are available at Embassy Suites by Hilton Flagstaff.
Yes, Embassy Suites by Hilton Flagstaff has a gym.