5-Star HotelThis hotel offers modern rooms and suites with a range of amenities. The on-site spa and wellness center provide a variety of treatments, ensuring a relaxing and rejuvenating experience.
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Summary of reviews related to the '5 Star' categoryElements Hotel&Spa in Poland seems to have gathered some mixed feedback from its guests regarding its five-star status. While some aspects of the hotel are appreciated, many reviews highlight significant shortcomings that detract from its supposed luxury rating.
Guests have praised the hotel's modern and spacious rooms, finding them well-equipped and clean, reflecting expected standards of a high-class establishment. Additionally, the general cleanliness of the hotel is frequently mentioned positively, creating an overall pleasant first impression.
However, many guests are dissatisfied with various aspects that do not align with their expectations of a five-star hotel. A recurring comment is the inadequacy of the wellness and spa areas, which are described as small and overcrowded, falling short of luxury spa expectations. The pool is also deemed inadequate for a hotel of this supposed caliber.
Dining options seem to be a major point of contention. Numerous reviews mention that the food quality and selection do not match the standards of a five-star hotel. The evening buffet, in particular, receives criticism for not offering enough variety or quality. Issues such as cold scrambled eggs and the use of diluted juice concentrates at breakfast add to the sense of disappointment.
Service appears to be another area where the hotel does not meet five-star expectations. Reports of uncomfortable beds, rooms lacking air conditioning, insufficient room cleaning and a general absence of luxury amenities common in similarly rated hotels underscore this sentiment. Many guests feel that the staff and facilities lack the refinement typically associated with five-star hospitality.
Several guests also note inconsistencies like the lack of in-room cosmetics, a common expectation at this level of accommodation and the presence of dogs around the hotel, which some find inappropriate for a five-star resort.
Overall, despite some positive feedback on room size and modernity, Elements Hotel&Spa seems to fall short of delivering a consistent five-star experience with significant improvements needed in dining, wellness facilities and overall service to meet guests' luxury expectations.
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