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Summary of reviewsBackstage Hotel Serviced Apartments in Zermatt provides an exceptional and luxurious experience with its prime location being a significant highlight. Guests laud the stunning views of the Matterhorn and the convenient proximity to the slopes and the town center, offering both accessibility and tranquility. The serene, almost ski-in, ski-out location resembles a cozy cabin atmosphere that appeals to both young people and families.
The breakfast service is another high point, frequently praised for its quality and convenience with generous servings delivered directly to the apartments, ensuring a comfortable start to the day. The rooms themselves are beautifully decorated with unique artwork and furniture by local artist Heinz Julen, combining a chic and modern mountain flair with spaciousness and cleanliness. Though some rooms are noted as smaller than expected and lacking certain amenities, the overall stylish decor and comfortable beds make for a largely enjoyable stay.
Guests consistently commend the hotel's cleanliness, highlighting the spotless rooms and well-maintained facilities. The exceptional staff further enhance the experience with their friendliness, attentiveness and prompt responsiveness to requests. The personal touches and the free e-taxi service add to the convenience and hospitality provided by the hotel.
The spa and wellness facilities are standout features, offering a swimming pool, sauna, Jacuzzi and steam bath that significantly contribute to a relaxing experience. The beautiful chalet spa with a view of the Matterhorn is particularly adored, despite the minor inconvenience of needing to visit a different location for massages. Families especially enjoy the pool and hot tub right outside their apartments.
The beds receive high praise for their comfort and spaciousness, contributing to a restful stay. Although there are occasional mentions of discomfort, the majority of guests find the bedding satisfactory.
Guests also appreciate the hotel's accessibility, facilitated by its central location and shuttle service, making it a desirable choice for travelers with disabilities. The luxurious lofts and villas blend the best aspects of a hotel and an Airbnb, justifying the price with their opulent design and proximity to a shopping center, making Backstage Hotel Serviced Apartments an ideal choice for those seeking a luxurious getaway in Zermatt. Show more
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Categories
Hotel with Outdoor Pool
These serviced apartments provide access to a seasonal outdoor pool. Guests also have access to the outdoor pool facilities at the nearby Backstage Boutique SPA Hotel.
Luxury Hotel
Hotel near Ski Resorts
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Accessible Hotel
Small Hotel
Hotel with Tennis Courts
4-Star Hotel
Room Types
Two-Bedroom Apartment with Matterhorn View This apartment has a red colour design concept and features arty décor, a fully equipped open plan kitchen, a living room, a dining area, and direct access to the garden with a seasonal outdoor pool.
Duplex Two-Bedroom Apartment with Matterhorn View and Roof TerraceThis apartment on 2 floors has a blue colour design concept and features a bedroom with en-suite bathroom and bath tub, a bedroom with glass ceiling, a fully equipped open plan kitchen, a living room with dining area and a fireplace. A south-facing rooftop terrace is part of the unit and offers views of the Matterhorn.
Superior Two-Bedroom Apartment with Matterhorn View This apartment has a yellow colour design concept and features a fireplace, a terrace with Matterhorn views, and a spacious, fully equipped open plan kitchen and living room.
Two-Bedroom Apartment with GardenThis apartment has a green colour design concept and offers a fireplace, a spacious living and dining room with a fully equipped open plan kitchen, and a garden with access to the seasonal outdoor pool.
Guest Reviews
9.1
Excellent
Location
Backstage Hotel Serviced Apartments is lauded for its extraordinary location, providing guests with stunning views of the Matterhorn. Nestled in a quiet yet central area, the hotel offers a serene atmosphere resembling that of a cozy cabin. Guests appreciate the convenience of being super close to the Matterhorn entry, making it almost ski-in, ski-out. The location allows for a short 15-minute walk to the village, offering both accessibility and tranquility.
Staying at the hotel places guests just steps away from spectacular mountain and Matterhorn views, which can be enjoyed even from the jacuzzi. The apartments are very well-equipped and suitable for both young people and families. Although there is a noted shortage of restaurants nearby and some places close early, the proximity to the slopes and the center of town compensates for these minor inconveniences.
Overall, the prime location, exceptional views and unique furnishing make Backstage Hotel Serviced Apartments an excellent choice for both excursions and relaxing getaways.
Breakfast
The breakfast experience at Backstage Hotel Serviced Apartments receives high praise for its quality and convenience. Guests frequently mention the generous and perfect breakfast delivered directly to their rooms, making for a comfortable start to the day. The fantastic breakfast service is complemented by the hotel's overall excellent facilities and attentive staff, further enhancing the stay. Many highlight the breakfast as amazing, contributing to a memorable visit. Available from 8:30 am onwards, the breakfast in the apartment meets guests' expectations with its excellent variety and generous servings. While one guest noted an issue with the fruits being taken away, the overall sentiment towards the breakfast remains overwhelmingly positive.
Rooms
Backstage Hotel Serviced Apartments offers a charming mix of comfort and style in a prime location. Rooms are beautifully arranged and stylishly decorated with furniture and artwork by local artist Heinz Julen, adding a chic, cozy and modern mountain flair. Many guests noted the spaciousness and cleanliness of the apartments, complemented by excellent views—specifically of the iconic Matterhorn. The architectural refurbishment is also praised, highlighting the effective use of space and the unique design features like fireplaces and jacuzzis.
Though separate from the main hotel, the serviced apartments are conveniently close to the slopes and the town center and the staff are notably helpful and welcoming. The lofts and rooms provide ample space and are perfect for a cozy stay, especially with thoughtful details such as great views from windows and balconies. Some rooms, however, have been described as smaller than expected and lacking in amenities like fridges and phones. Despite these minor inconveniences, the stylish decor, comfortable beds and generally superb interior design make for a largely enjoyable stay.
Overall, Backstage Hotel Serviced Apartments seems to offer a very well-designed, comfortable and highly recommended accommodation option, particularly for those looking for a blend of rustic and chic aesthetics with the added benefit of stunning alpine views.
Beds
Guests of 'Backstage Hotel Serviced Apartments' frequently praised the beds for being super comfortable and spacious, highlighting their great mattresses and good size. Many visitors found the beds and bedding to be comfortable, contributing to an enjoyable stay. Additionally, some guests appreciated the perfect view of the Matterhorn from their bed. However, a few reviews mentioned that the beds could be uncomfortable or not long enough and some found the mattresses to be not particularly comfortable or the bedding a little soft. Despite these occasional criticisms, the overall feedback on bed comfort was predominantly positive.
Cleanliness
Backstage Hotel Serviced Apartments consistently received high praise for its cleanliness. Guests frequently highlighted that the apartments were very clean and well maintained with some even noting perfect cleanliness. The hotel's structure was generally commended, although there were occasional mentions of dusty rooms and dirty windows. Overall, the spotless rooms and top-notch service contributed to a positive impression regarding the hotel's hygiene standards.
Staff
The Backstage Hotel Serviced Apartments consistently receives high marks for its staff, who are frequently described as incredibly friendly, kind and helpful. Guests appreciate the warm welcome and attentive service, noting the staff's prompt responsiveness to requests. The reception team is particularly praised for being accommodating and available, contributing positively to the overall guest experience.
Notable mentions include hosts who go above and beyond, adding personal touches that make the stay even more memorable. Small, kind details are highlighted as particularly beautiful gestures from the staff. An added bonus is the free e-taxi service offered to and from the station, enhancing convenience for travelers.
In summary, the staff at the Backstage Hotel Serviced Apartments set a high standard with their exceptional hospitality, making guests feel welcomed and well-cared for throughout their stay.
Spa
The Backstage Hotel Serviced Apartments offers a beautiful chalet with a wonderful spa, which has been highlighted as a significant feature by guests. The spa and pool area are especially loved for their decoration and overall ambiance. Guests have praised the helpful staff and great service provided in the spa. The facility includes a swimming pool, sauna, Jacuzzi and steam bath, all of which contribute to a relaxing experience. The view of the Matterhorn from the spa is particularly idyllic, enhancing the overall enjoyment. Although there are minor inconveniences such as needing to walk to another hotel for massages, the spa area itself is noted to be very pleasant and well appreciated by visitors.
Pool
At Backstage Hotel Serviced Apartments, guests consistently highlight the standout features of the pool and wellness facilities. With a pool and wellness area located conveniently right in front of the apartments, visitors find it easy to indulge in relaxation. The outdoor hot tub and jacuzzi, both offering views of the Matterhorn, are particularly praised for providing a serene and picturesque experience. Families note that children especially love the pool and hot tub directly outside their apartment, enhancing their stay with enjoyable activities. Although the pool area is mentioned to be small, the overall sentiment toward the SPA facilities and staff remains highly positive, contributing to an impeccable stay.
Accessible
Backstage Hotel Serviced Apartments is centrally located, making it an accessible option for travelers with disabilities. Guests appreciated the ease of arrival and found that everything was straightforward during their stay. The hotel offers a shuttle service, which adds to the convenience. Although the apartments are separate from the main hotel, this setup has been noted as potentially inconvenient for some. However, easy access to various amenities, including a stunning rooftop view and the hotel’s proximity to the slopes make it a desirable choice for those seeking both comfort and accessibility.
Luxury
Backstage Hotel Serviced Apartments in Zermatt offers an absolutely luxurious experience, merging the best aspects of both a hotel and an Airbnb. Guests frequently highlight its luxury lofts and villas, which exude a luxury feeling and feature amazing design. The stay justifies its price, providing a luxurious abode in Zermatt. Additionally, the proximity to a shopping center adds convenience to the opulent experience. Overall, it's considered the best place to stay in Zermatt for those seeking a luxurious getaway.
Yes, Backstage Hotel Serviced Apartments has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Backstage Hotel Serviced Apartments.
Yes, Backstage Hotel Serviced Apartments welcomes dogs.
No, parking facilities aren't available at Backstage Hotel Serviced Apartments.
No, Backstage Hotel Serviced Apartments doesn't have a gym.