Sun Moon Lake Hotel
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Summary of reviewsSun Moon Lake Hotel offers a distinguished experience across multiple categories, particularly excelling in location, room comfort, staff service and family-friendly amenities.
Nestled directly by the famed Sun Moon Lake, the hotel provides breathtaking views and easy access to scenic trails perfect for cycling and leisurely walks. The tranquil surroundings, especially on the quieter side of the lake, allow for a rejuvenating escape. Proximity to key attractions like the Xiangshan Visitor Center and Shuishe Pier, combined with a convenient shuttle service, further enhances the appeal. While the lack of nearby shops and restaurants might be a slight inconvenience, the serene atmosphere and natural beauty more than compensate.
Breakfast at Sun Moon Lake Hotel generally garners positive reviews with a diverse selection of both Chinese and Western dishes. The buffet is noted for its abundant and delicious offerings, including freshly prepared items and vegetarian options. However, dinner experiences are more mixed. Although some guests appreciate the variety and taste, others find the buffet expensive with limited choices, particularly for Western cuisine. In-room dining receives favorable feedback for its well-portioned and tasty set menus.
The hotel rooms are spacious, comfortable and thoughtfully designed, often featuring scenic lake views and amenities like large bathtubs. The modern Japanese-style decor adds a warm, cozy ambiance. While some rooms might occasionally face maintenance issues and a musty smell, the overall consensus is highly positive regarding room space, cleanliness and comfort, including the high-quality beds.
Cleanliness at the hotel receives commendation with beautifully decorated rooms and well-maintained surroundings. However, attention to detail in specific areas, such as tea cups, children's playroom toys and breakfast dishes, is occasionally lacking. Some guests have noted issues with musty odors and outdated furniture, which the hotel staff needs to address.
Service at Sun Moon Lake Hotel stands out with staff frequently praised for their friendliness, politeness and attentiveness. Both the reception and restaurant teams are particularly noted for their helpful and proactive demeanor, contributing significantly to guest satisfaction.
The hotel’s Wi-Fi service offers room for improvement, especially as it's primarily available only in rooms. However, access to streaming services like YouTube, Netflix and various MOD channels provides added entertainment value. In-room spa amenities, including onsen and jacuzzi baths, receive high marks for comfort and relaxation, though communal spa facilities could benefit from better maintenance.
Family accommodations are excellent with spacious rooms, numerous child-friendly activities and amenities like baby cribs and bottle sterilizers. The hotel ensures a memorable family trip with recreational options such as game rooms and rental bikes, alongside attentive and helpful staff.
Parking at the hotel can be challenging during peak times, though valet services and complementary offsite parking with a shuttle service help mitigate these issues.
In summary, Sun Moon Lake Hotel is highly recommended for its idyllic location, comfortable rooms, exceptional staff service and family-friendly amenities, making it a fantastic choice for travelers seeking a serene and enjoyable stay by Sun Moon Lake.
Categories
Nestled directly by the famed Sun Moon Lake, the hotel provides breathtaking views and easy access to scenic trails perfect for cycling and leisurely walks. The tranquil surroundings, especially on the quieter side of the lake, allow for a rejuvenating escape. Proximity to key attractions like the Xiangshan Visitor Center and Shuishe Pier, combined with a convenient shuttle service, further enhances the appeal. While the lack of nearby shops and restaurants might be a slight inconvenience, the serene atmosphere and natural beauty more than compensate.
Breakfast at Sun Moon Lake Hotel generally garners positive reviews with a diverse selection of both Chinese and Western dishes. The buffet is noted for its abundant and delicious offerings, including freshly prepared items and vegetarian options. However, dinner experiences are more mixed. Although some guests appreciate the variety and taste, others find the buffet expensive with limited choices, particularly for Western cuisine. In-room dining receives favorable feedback for its well-portioned and tasty set menus.
The hotel rooms are spacious, comfortable and thoughtfully designed, often featuring scenic lake views and amenities like large bathtubs. The modern Japanese-style decor adds a warm, cozy ambiance. While some rooms might occasionally face maintenance issues and a musty smell, the overall consensus is highly positive regarding room space, cleanliness and comfort, including the high-quality beds.
Cleanliness at the hotel receives commendation with beautifully decorated rooms and well-maintained surroundings. However, attention to detail in specific areas, such as tea cups, children's playroom toys and breakfast dishes, is occasionally lacking. Some guests have noted issues with musty odors and outdated furniture, which the hotel staff needs to address.
Service at Sun Moon Lake Hotel stands out with staff frequently praised for their friendliness, politeness and attentiveness. Both the reception and restaurant teams are particularly noted for their helpful and proactive demeanor, contributing significantly to guest satisfaction.
The hotel’s Wi-Fi service offers room for improvement, especially as it's primarily available only in rooms. However, access to streaming services like YouTube, Netflix and various MOD channels provides added entertainment value. In-room spa amenities, including onsen and jacuzzi baths, receive high marks for comfort and relaxation, though communal spa facilities could benefit from better maintenance.
Family accommodations are excellent with spacious rooms, numerous child-friendly activities and amenities like baby cribs and bottle sterilizers. The hotel ensures a memorable family trip with recreational options such as game rooms and rental bikes, alongside attentive and helpful staff.
Parking at the hotel can be challenging during peak times, though valet services and complementary offsite parking with a shuttle service help mitigate these issues.
In summary, Sun Moon Lake Hotel is highly recommended for its idyllic location, comfortable rooms, exceptional staff service and family-friendly amenities, making it a fantastic choice for travelers seeking a serene and enjoyable stay by Sun Moon Lake.
Family Friendly Hotel
Offering stunning views of Sun Moon Lake, this hotel features family rooms and is close to attractions suitable for children. The hotel's amenities and location provide a balanced blend of relaxation and adventure for families.
Business Hotel
Sun Moon Lake Hotel offers essential amenities and services suitable for business travelers. The hotel provides a comfortable environment for conducting business activities.
Hotel with Parking
Sun Moon Lake Hotel, being a well-known hotel, likely provides dedicated parking spaces for its guests. Its established presence suggests reliable and easily accessible parking services.
EV charging stations
Accessible Hotel
This hotel offers comprehensive wheelchair accessibility throughout its grounds. It provides an accessible room with an 80-centimeter bathroom door width, outdoor accessible pathways with a platform and a width of 3.3 meters or more, fixed ramps and handrails, and an accessible lift with braille. Public toilets are equipped with fixed or revolving grab bars and commode chairs. The hotel also permits guide dogs.
Hotel with Gym
This hotel offers a gym for guests who want to maintain their fitness routine. It also offers recreational amenities.
Hotel with EV Charging Stations
This hotel features 3 EV charging stations, including Porsche Destination Charging and Tesla Destination chargers. These stations are located at the hotel's address and are for customer use only, with free charging for guests.
4-Star Hotel
The hotel provides a comfortable and scenic stay, with its location near Sun Moon Lake offering beautiful views and easy access to local attractions. It is well-suited for those seeking a relaxing getaway.
Hotel for Honeymoon
Romantic Hotel
Guest Reviews
Sun Moon Lake Hotel boasts an enviable and convenient location, making it a top choice for travelers seeking proximity to the famed Sun Moon Lake. Situated directly by the lake, it offers unparalleled views and easy access to a picturesque lakeside trail, perfect for cycling and leisurely walks. Guests appreciate the peaceful and quiet surroundings, especially those located on the quieter side of the lake, which are a bit more remote but offer tranquility and stunning mountain views.
The hotel's proximity to key attractions, such as the Xiangshan Visitor Center and Shuishe Pier, ensures that guests are never far from the action with easy connections via a convenient shuttle service. Alongside the lakefront location, the hotel is adjacent to a celebrated bicycle path, providing free bike rentals for guests to explore the beautiful scenery right from the doorstep.
Many reviews highlight the breathtaking views from the balconies and rooms, emphasizing the charm of watching the sunrise and sunset over the lake. Although the absence of nearby shops and restaurants might be inconvenient for some, the serene atmosphere and natural beauty more than compensate for it.
Overall, Sun Moon Lake Hotel offers a prime location for nature lovers and cycling enthusiasts with convenient access to scenic trails and a calm, picturesque environment perfect for a rejuvenating stay.
The breakfast at Sun Moon Lake Hotel receives mixed, yet predominantly positive feedback from guests. Many reviewers highlight the diverse selection, noting that the buffet offers a wide variety of both Chinese and Western dishes, ensuring something for everyone. The breakfast is frequently described as delicious, abundant and often exceeding expectations with freshly prepared items including noodles and grilled water bamboo shoots. Guests appreciate the inclusion of options suitable for vegetarians and the generally excellent coffee.
However, a few reviewers mentioned that the options, while varied, could be more extensive and that certain items like fruit were limited or not up to par. Some felt that the breakfast buffet could use improvements or modifications, especially in terms of Western food choices. Despite these minor criticisms, the breakfast service is praised for its friendliness and attention to detail, such as helping guests with limited mobility.
Overall, the breakfast at Sun Moon Lake Hotel is well-regarded, offering a rich and generous spread that caters to both Asian and Western palates, making it a pleasant dining experience for most guests.
Sun Moon Lake Hotel offers a range of dining options, though feedback from guests indicates some divergence in experiences. Many guests found the dinner delicious and praised the variety of dishes available. However, the buffet dinner tends to be seen as expensive with limited choices and occasional complaints about the quality and taste of certain dishes were noted. Diners have expressed a desire for a wider selection, particularly for Western-style dishes, as the current menu is predominantly Chinese.
The overall dinner experience can vary with some guests finding the food good and reasonably priced, while others felt it was overpriced and not worth the cost. Despite this, the hotel's proactive and friendly restaurant service has been appreciated by many.
The option for in-room dining, especially during the pandemic, has been welcomed with meals served in set menu formats being described as sufficiently portioned and surprisingly tasty. While breakfast receives more consistent praise for being rich and plentiful, there seems to be room for improvement in the hotel's dinner offerings to better meet the diverse expectations of its guests.
Sun Moon Lake Hotel offers relatively spacious rooms that many guests find comfortable and well-designed. The layouts are flexible, catering to various needs, including large bathtubs and well-equipped amenities. The rooms are noted for their cleanliness and modern style, enhanced by Japanese-style decorations such as tatami living rooms and wooden floors, lending a warm and cozy atmosphere.
Guests appreciate the scenic lake views, often highlighted from balconies which add to the room's appeal. The family rooms are particularly accommodating with separate spaces that are ideal for larger groups. The bathrooms stand out with large soaking tubs, onsen-style baths and thoughtful separations between wet and dry areas.
Overall, the room space is praised for being large and well-maintained, making it ideal for a relaxing stay. Many rooms come with thoughtful touches like stocked bottled water, smart TVs with streaming services and comfortable beds. However, some reviews mention occasional maintenance issues and a musty smell in certain rooms. Despite these minor setbacks, the spaciousness, comfort and beautiful views from many of the rooms elevate the overall guest experience at Sun Moon Lake Hotel.
Sun Moon Lake Hotel receives high marks for its beds with many guests raving about their comfort and size. The beds are described primarily as large, soft and very comfortable, making for a restful night's sleep. Quality linens accompany these beds, adding to the overall comfort level. Some guests found the mattresses to be particularly good, noting that the combination of the bed and duvet enhanced their sleeping experience.
Despite the mostly positive feedback, there are a few concerns. Some guests experienced issues with the softness of the beds, finding them too yielding, while others mentioned instability, citing that even minor movements could cause the bed to shake. Additionally, older Japanese-style beds in some rooms have received mixed reviews with some guests feeling they lacked modern comfort.
Overall, the comfortable and spacious beds at Sun Moon Lake Hotel significantly contribute to a good night's rest, but a few guests noted specific issues with softness, stability and occasional outdated bedding.
Sun Moon Lake Hotel boasts high marks for its overall cleanliness and comfortable environment with many guests noting that the rooms are beautifully decorated and generally clean. The maintenance of the rooms is commendable and the hotel's modern decor appeals to travelers looking for a pleasant stay. Spacious bathrooms, including large shower areas, contribute to a positive first impression.
However, the hotel does face notable challenges that occasionally detract from guests' experiences. Although the furniture is mostly clean, some pieces are described as old and outdated and certain areas exhibit signs of insufficient upkeep. Issues like musty odors, dust accumulation and visibly dirty spots such as bathtubs with mold and cobwebs are mentioned. Additionally, central air conditioning units sometimes emit a moldy smell, undermining the overall air quality of the rooms.
Guests have highlighted that the cleanliness of specific details—such as teacups, children's playroom toys, breakfast bowls and plates—requires attention. Bathrooms, while mostly clean, occasionally present cleanliness issues that need addressing, including dirt around bathtubs and water stains.
The hotel staff's responsiveness to cleaning feedback is vital for future improvement. Ensuring consistent hygiene across high-demand periods and regular stays will enhance the guest experience, making Sun Moon Lake Hotel a more reliable choice for cleanliness-conscious travelers.
Sun Moon Lake Hotel is consistently praised for its exceptional staff service. Guests frequently highlight the friendliness, politeness and attentiveness of the hotel employees. The reception and front desk teams receive many compliments for being courteous, helpful and efficient, often going out of their way to ensure guests' needs are met. Many reviews mention the staff's proactive and enthusiastic attitude with employees taking the initiative to resolve issues quickly and provide timely assistance.
The breakfast and restaurant staff stand out for their proactive, friendly service and the shuttle service staff earns high marks for their enthusiasm. Guests appreciate the warm welcome from the entrance and luggage service personnel, noting their thoughtful and prompt assistance.
Overall, visitors feel well-cared-for at Sun Moon Lake Hotel with the staff's friendly demeanor and positive attitudes contributing significantly to the guests' satisfaction. Despite minor language barriers or occasional impatience from certain staff members, the overwhelming consensus is that the hotel staff makes every effort to provide a great experience, making guests feel at home and appreciated.
Sun Moon Lake Hotel offers Wi-Fi services, although the quality varies with some guests finding it outdated. Notably, the free Wi-Fi is only available in the rooms, which might limit connectivity options elsewhere in the hotel. The internet TV feature is a highlight, providing access to YouTube, Netflix and various MOD channels, which many guests found to be a pleasant surprise. There is a smart TV system available, but it may not be fully comprehensive. To enhance convenience, the hotel has also installed extra USB charging outlets, eliminating the need for adapters. Little Mei Xi is mentioned for being responsive to guests' tech-related needs, including playing songs. Overall, Wi-Fi and related services have room for improvement, but the current offerings add value to the stay.
At Sun Moon Lake Hotel, guests can indulge in an array of in-room spa and wellness features. Many rooms come equipped with a spacious onsen, jacuzzi or hot spring bath, providing a private sanctuary for relaxation. The bathrooms are notably impressive with some even boasting a large stone bathtub, making them a perfect retreat after a day of sightseeing.
In addition to the in-room amenities, the hotel offers various recreational facilities such as PS4, Switch, table tennis and billiards, ensuring guests have plenty of entertainment options. However, it's noteworthy that the communal spa services have received mixed feedback with some guests noting the general cleanliness could be improved and others mentioning instances when the spa was closed without prior notice.
Overall, while the private in-room spa facilities receive high marks for comfort and convenience, the communal spa area has room for improvement to meet guest expectations consistently.
The gym at Sun Moon Lake Hotel offers a range of sports equipment for those looking to keep up with their fitness routines during their stay. While some guests noted the presence of the gym, others pointed out its absence or mentioned that it might not have been highlighted. In addition to the gym, the hotel features recreational facilities, including game rooms and a snooker table, though some reviews indicate that these amenities may be somewhat outdated. Despite mixed feedback regarding its availability and condition, the gym remains a useful option for guests seeking physical activity.
Sun Moon Lake Hotel offers various parking options with guests appreciating the availability of free parking and the convenience of a dedicated parking lot right opposite the hotel lobby. There is also assistance with parking and valet parking services have been praised as excellent. Some guests find ease in the parking experience, especially with free spaces just across the street.
However, the convenience can be inconsistent, particularly during peak times or holidays when parking spaces may be insufficient. While there are dedicated parking spaces near the hotel, they are limited and guests sometimes need to use an offsite parking lot located about 1.2 kilometers away with a shuttle service provided by the hotel. This offsite option includes parking fees covered by the hotel, allowing for flexible entry and exit.
Overall, the hotel tries to mitigate the parking challenges with valet services and complementary offsite parking, but the scarcity of on-site spaces and distance to additional lots can be an inconvenience for some.
Sun Moon Lake Hotel is a solid choice for families seeking a comfortable and enjoyable stay. The hotel offers family rooms that exceed expectations, often featuring spacious layouts with separate rooms and tatami spaces enjoyed by both adults and children. These rooms are especially well-suited for families with options like deluxe rooms that offer lake views and large bathtubs.
The hotel provides numerous amenities to ensure a memorable family trip. Parents will find baby cribs, baths and bottle sterilizers readily available. Recreational options include game rooms filled with entertaining activities for children, rental bikes for family outings and even parent-child bicycles, making it easy for the whole family to have fun together.
Guests consistently highlight the family-friendly nature of the hotel, noting the various child-friendly activities and amenities available. The children's playroom and recreational equipment contribute to keeping young ones happy and engaged. The hotel goes the extra mile for families with friendly and attentive staff providing helpful services, such as a small cake for family celebrations and proactive restaurant service that accommodates children.
Overall, Sun Moon Lake Hotel offers excellent family accommodations with spacious, well-appointed rooms and a plethora of activities to keep children entertained, making it a highly recommended destination for family travel.
Sun Moon Lake Hotel offers a solid mid-range option for travelers, fitting for both romantic honeymoons and short family getaways. Although there are mixed opinions about its four-star rating, it boasts several commendable features. Guests particularly highlight the rich and delicious breakfast and the availability of bicycle rentals for exploring the area. The overall experience is often described as excellent in terms of quality, making it a strong contender for those seeking a comfortable and enjoyable stay.
Sun Moon Lake Hotel provides various accessibility features that cater to guests with disabilities and elderly visitors. The staff is notably attentive, offering mobility assistance such as shower chairs and rental wheelchairs, which enhances the convenience for those who wish to explore the nearby lake promenade. The hotel rooms are wheelchair accessible, ensuring a comfortable stay for guests with mobility issues.
However, there are a few areas where the hotel could improve its accessibility. Some rooms have steps leading to the corridors and the prevalence of tatami floors could pose a tripping hazard, especially for elderly guests. Although an accessible room is available, it lacks window space, which may not be ideal for all guests. Additionally, the elevator is described as too small and there's a slight inconvenience for those using pushcarts due to minor differences in levels.
Other concerns highlighted include occasional odors from old plumbing, poor air circulation in the basement and inadequate sound insulation. Despite these issues, the hotel maintains a level of accessibility that makes it a feasible option for travelers with disabilities, thanks to its helpful and considerate staff.
Sun Moon Lake Hotel offers an enchanting escape with its romantic views by the lake and beautiful scenery. Guests often highlight the serene ambiance and the pleasure of admiring Sun Moon Lake from the balcony. Rooms with lake views, particularly those showcasing the sunrise, contribute to the overall sense of tranquility and beauty. The hotel is notably perfect for a romantic getaway, providing a serene and picturesque setting. Although there isn't specific mention of a romantic ambiance tailored for couples, the natural beauty and peaceful environment seem to create an inherently romantic experience for visitors.
Location Show Map
Location
The hotel's proximity to key attractions, such as the Xiangshan Visitor Center and Shuishe Pier, ensures that guests are never far from the action with easy connections via a convenient shuttle service. Alongside the lakefront location, the hotel is adjacent to a celebrated bicycle path, providing free bike rentals for guests to explore the beautiful scenery right from the doorstep.
Many reviews highlight the breathtaking views from the balconies and rooms, emphasizing the charm of watching the sunrise and sunset over the lake. Although the absence of nearby shops and restaurants might be inconvenient for some, the serene atmosphere and natural beauty more than compensate for it.
Overall, Sun Moon Lake Hotel offers a prime location for nature lovers and cycling enthusiasts with convenient access to scenic trails and a calm, picturesque environment perfect for a rejuvenating stay.
Breakfast
However, a few reviewers mentioned that the options, while varied, could be more extensive and that certain items like fruit were limited or not up to par. Some felt that the breakfast buffet could use improvements or modifications, especially in terms of Western food choices. Despite these minor criticisms, the breakfast service is praised for its friendliness and attention to detail, such as helping guests with limited mobility.
Overall, the breakfast at Sun Moon Lake Hotel is well-regarded, offering a rich and generous spread that caters to both Asian and Western palates, making it a pleasant dining experience for most guests.
Dinner
The overall dinner experience can vary with some guests finding the food good and reasonably priced, while others felt it was overpriced and not worth the cost. Despite this, the hotel's proactive and friendly restaurant service has been appreciated by many.
The option for in-room dining, especially during the pandemic, has been welcomed with meals served in set menu formats being described as sufficiently portioned and surprisingly tasty. While breakfast receives more consistent praise for being rich and plentiful, there seems to be room for improvement in the hotel's dinner offerings to better meet the diverse expectations of its guests.
Rooms
Guests appreciate the scenic lake views, often highlighted from balconies which add to the room's appeal. The family rooms are particularly accommodating with separate spaces that are ideal for larger groups. The bathrooms stand out with large soaking tubs, onsen-style baths and thoughtful separations between wet and dry areas.
Overall, the room space is praised for being large and well-maintained, making it ideal for a relaxing stay. Many rooms come with thoughtful touches like stocked bottled water, smart TVs with streaming services and comfortable beds. However, some reviews mention occasional maintenance issues and a musty smell in certain rooms. Despite these minor setbacks, the spaciousness, comfort and beautiful views from many of the rooms elevate the overall guest experience at Sun Moon Lake Hotel.
Beds
Despite the mostly positive feedback, there are a few concerns. Some guests experienced issues with the softness of the beds, finding them too yielding, while others mentioned instability, citing that even minor movements could cause the bed to shake. Additionally, older Japanese-style beds in some rooms have received mixed reviews with some guests feeling they lacked modern comfort.
Overall, the comfortable and spacious beds at Sun Moon Lake Hotel significantly contribute to a good night's rest, but a few guests noted specific issues with softness, stability and occasional outdated bedding.
Cleanliness
However, the hotel does face notable challenges that occasionally detract from guests' experiences. Although the furniture is mostly clean, some pieces are described as old and outdated and certain areas exhibit signs of insufficient upkeep. Issues like musty odors, dust accumulation and visibly dirty spots such as bathtubs with mold and cobwebs are mentioned. Additionally, central air conditioning units sometimes emit a moldy smell, undermining the overall air quality of the rooms.
Guests have highlighted that the cleanliness of specific details—such as teacups, children's playroom toys, breakfast bowls and plates—requires attention. Bathrooms, while mostly clean, occasionally present cleanliness issues that need addressing, including dirt around bathtubs and water stains.
The hotel staff's responsiveness to cleaning feedback is vital for future improvement. Ensuring consistent hygiene across high-demand periods and regular stays will enhance the guest experience, making Sun Moon Lake Hotel a more reliable choice for cleanliness-conscious travelers.
Staff
The breakfast and restaurant staff stand out for their proactive, friendly service and the shuttle service staff earns high marks for their enthusiasm. Guests appreciate the warm welcome from the entrance and luggage service personnel, noting their thoughtful and prompt assistance.
Overall, visitors feel well-cared-for at Sun Moon Lake Hotel with the staff's friendly demeanor and positive attitudes contributing significantly to the guests' satisfaction. Despite minor language barriers or occasional impatience from certain staff members, the overwhelming consensus is that the hotel staff makes every effort to provide a great experience, making guests feel at home and appreciated.
Wi-Fi
Spa
In addition to the in-room amenities, the hotel offers various recreational facilities such as PS4, Switch, table tennis and billiards, ensuring guests have plenty of entertainment options. However, it's noteworthy that the communal spa services have received mixed feedback with some guests noting the general cleanliness could be improved and others mentioning instances when the spa was closed without prior notice.
Overall, while the private in-room spa facilities receive high marks for comfort and convenience, the communal spa area has room for improvement to meet guest expectations consistently.
Gym
Parking
However, the convenience can be inconsistent, particularly during peak times or holidays when parking spaces may be insufficient. While there are dedicated parking spaces near the hotel, they are limited and guests sometimes need to use an offsite parking lot located about 1.2 kilometers away with a shuttle service provided by the hotel. This offsite option includes parking fees covered by the hotel, allowing for flexible entry and exit.
Overall, the hotel tries to mitigate the parking challenges with valet services and complementary offsite parking, but the scarcity of on-site spaces and distance to additional lots can be an inconvenience for some.
Family
The hotel provides numerous amenities to ensure a memorable family trip. Parents will find baby cribs, baths and bottle sterilizers readily available. Recreational options include game rooms filled with entertaining activities for children, rental bikes for family outings and even parent-child bicycles, making it easy for the whole family to have fun together.
Guests consistently highlight the family-friendly nature of the hotel, noting the various child-friendly activities and amenities available. The children's playroom and recreational equipment contribute to keeping young ones happy and engaged. The hotel goes the extra mile for families with friendly and attentive staff providing helpful services, such as a small cake for family celebrations and proactive restaurant service that accommodates children.
Overall, Sun Moon Lake Hotel offers excellent family accommodations with spacious, well-appointed rooms and a plethora of activities to keep children entertained, making it a highly recommended destination for family travel.
4 Star
Accessible
However, there are a few areas where the hotel could improve its accessibility. Some rooms have steps leading to the corridors and the prevalence of tatami floors could pose a tripping hazard, especially for elderly guests. Although an accessible room is available, it lacks window space, which may not be ideal for all guests. Additionally, the elevator is described as too small and there's a slight inconvenience for those using pushcarts due to minor differences in levels.
Other concerns highlighted include occasional odors from old plumbing, poor air circulation in the basement and inadequate sound insulation. Despite these issues, the hotel maintains a level of accessibility that makes it a feasible option for travelers with disabilities, thanks to its helpful and considerate staff.
Romantic
No, Sun Moon Lake Hotel doesn't have any pool.
No, a spa isn't available at Sun Moon Lake Hotel.
No, Sun Moon Lake Hotel doesn't allow dogs.
Yes, parking facilities are available at Sun Moon Lake Hotel.
Yes, Sun Moon Lake Hotel has a gym.
Location Show Map
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