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Summary of reviewsTru by Hilton Lafayette River Ranch consistently receives high praise for its exceptional location, making it a popular choice among visitors. Guests appreciate its proximity to a variety of dining and shopping options, many within walking distance and its central access to Lafayette's attractions. The spacious setting, accommodating for pets and friendly, welcoming staff further enhance the experience.
The breakfast offerings are another highlight, impressing guests with a wide variety of options including hot items and a comprehensive buffet that caters to different dietary preferences. The pleasant breakfast area and friendly service add to the positive reviews with many guests enjoying the ample selection.
Rooms at the hotel generally receive positive feedback for their cleanliness and size with many guests noting the modern, well-maintained conditions and comfortable beds that contribute to a restful stay. Some minor issues were reported, such as occasional dampness or odors and the absence of certain amenities like refrigerators. However, the courteous and accommodating staff make up for these shortcomings, ensuring a pleasant experience overall.
Cleanliness reviews are generally favorable, highlighting the bright and inviting atmosphere of public areas and rooms. Though there are occasional lapses in housekeeping, the overall impression remains positive with many guests finding the property well-kept.
The staff at Tru by Hilton Lafayette River Ranch are frequently commended for their exceptional customer service, going above and beyond to accommodate guests' needs. Special mentions of staff members like Blake and Ms. Sandy underline the proactive and welcoming nature of the team.
The outdoor pool is well-regarded for its cleanliness and inviting atmosphere, offering a pleasant setting for guests to relax. The inclusion of pool toys and the engaging lobby area with a pool table add to the family-friendly environment, despite minor maintenance suggestions.
While opinions on the beds vary, a significant number of guests find them comfortable, contributing positively to their stay. Some suggest improvements for better comfort, but the general sentiment remains favorable.
In summary, Tru by Hilton Lafayette River Ranch stands out for its strategic location, impressive breakfast, clean and comfortable rooms, exceptional staff and inviting pool area, making it a recommended choice for both leisure and practical stays in Lafayette.
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