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Summary of reviewsThe Mercure York Fairfield Manor Hotel is highly regarded for its idyllic and convenient location on the outskirts of York. Guests frequently commend the hotel's proximity to the city center and the park and ride facility, making excursions into York stress-free. The scenic and tranquil hotel grounds add to its appeal, presenting a peaceful retreat with ample parking and easy access from main routes. This blend of rural charm and urban convenience makes it a favored base for exploring York and its surroundings.
The hotel's breakfast offerings receive extensive praise with guests frequently describing it as lovely, delicious and abundant in choice. From hot and cold buffets to regional specialties like Yorkshire tea, the breakfast offers a variety of quality dishes, often cited as a highlight of the stay. While there are minor areas for improvement regarding busy periods and service speed, the overall breakfast experience is positive.
Dinner experiences at the hotel are somewhat mixed, though the quality of the food receives recognition. Guests appreciate the delicious and well-presented meals with certain dishes like belly pork and katsu curry standing out. However, some guests note the limited menu options and occasional slow service as areas needing enhancement. Nonetheless, the polite and welcoming staff contribute positively to the dining experience.
The rooms at the hotel are consistently praised for their spaciousness and comfort. Guests appreciate the cleanliness and large, comfortable beds, making for a restful stay. While the decor and fittings are often described as dated and in need of modernization, the overall comfort and roominess are well-regarded. Some minor maintenance issues and lack of modern amenities are noted, but the charm of the hotel's surroundings and room size remain a significant draw.
Staff at the Mercure York Fairfield Manor Hotel are universally praised for their friendliness, helpfulness and professionalism. The efficient and polite reception staff ensure a smooth and welcoming experience, significantly enhancing the overall guest satisfaction.
Free WiFi is available throughout the hotel, though its reliability varies. Some guests encounter slow speeds and weak signals, particularly in the rooms, which can be an inconvenience, especially when coupled with poor phone reception.
Families find the hotel welcoming and spacious with large, clean rooms and a friendly atmosphere. The hotel's location and amenities make it a suitable choice for family getaways, despite occasional minor inconveniences.
The beds at the hotel generally receive positive feedback for their size and comfort, contributing to a good night's sleep. While some guests find the mattresses too firm, the overall consensus leans towards satisfaction.
The hotel’s four-star rating is reflected in its charming ambiance, friendly service and historical elements. Although some guests feel that certain updates and modernizations are needed to fully meet four-star expectations, the overall experience is valued positively, providing good value for money in a historic setting.
Business travelers appreciate the hotel's practical facilities, such as meeting rooms and ample parking, along with its convenient location. Despite some decor needing updates and poor phone signal, the quiet, clean environment and friendly staff make it a recommended choice for business trips.
In summary, the Mercure York Fairfield Manor Hotel is praised for its scenic location, excellent breakfast, comfortable rooms, helpful staff and family-friendly atmosphere. While there is room for improvement in certain areas, such as decor modernization and WiFi reliability, the hotel offers a pleasant and recommendable stay for visitors to York. Show more
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Categories
Historic Hotel
Housed in a beautiful 18th-century Georgian manor house set within 6 acres of grounds. The hotel blends its historic Georgian architecture with contemporary style, offering a tranquil retreat near the city.
Hotel Taking Steps Towards Sustainability
As part of the Accor group, Mercure York Fairfield Manor Hotel may adhere to Accor's sustainability standards, though specific local initiatives aren't available.
Family Friendly Hotel
The Mercure York Fairfield Manor Hotel is praised for its spacious family rooms, accommodating service and thoughtful amenities, making it ideal for a pleasant family getaway.
Dog Friendly Hotel
Mercure York Fairfield Manor Hotel is a pet-friendly hotel.
Accessible Hotel
This hotel offers accessible bathrooms and has wheelchair accessible event rooms. The newer wing of the hotel is accessible by lift, providing easier navigation for guests.
4-Star Hotel
This hotel offers a pleasant stay with comfortable rooms and a range of facilities. Mercure York Fairfield Manor Hotel is appreciated for its value and service.
Hotel for Honeymoon
Romantic Hotel
Business Hotel
Cheap Hotel
Room Types
Classic Double RoomRoom with an en-suite bathroom, HD Freeview TV, toiletries and tea/coffee making facilities.
Classic Family RoomWith 1 double bed plus a pull-out single bed. Amenities include an en-suite bathroom, HD Freeview TV, toiletries and tea/coffee making facilities.
Classic Twin RoomThis room comes with an en-suite bathroom, HD Freeview TV, toiletries and tea/coffee making facilities.
Privilege Double RoomUpgraded bedroom with an en-suite bathroom, 40-inch HD Freeview TV, toiletries and tea/coffee making facilities, bathrobe and slippers, bottled water and newspaper.
Superior SuiteSuperior bedroom with lounge area, an en-suite bathroom, 40-inch HD Freeview TV, toiletries and tea/coffee making facilities, bathrobe and slippers, bottled water and newspaper.
Classic Single RoomThis room comes with an en-suite bathroom, HD Freeview TV, toiletries and tea/coffee making facilities.
Guest Reviews
7.9
Good
Location
The Mercure York Fairfield Manor Hotel is highly praised for its convenient and scenic location. Nestled on the outskirts of York, the hotel offers easy access to the city center and is particularly noted for its proximity to a park and ride facility, making trips into York stress-free. The hotel grounds receive frequent compliments for their beauty and tranquility, presenting a peaceful retreat from the bustle of the city. Guests appreciate the ample parking and the hotel's accessibility from main routes, which adds to its desirability as a base for exploring York and its surroundings. The location is also favorable for those attending events with nearby venues and the racecourse within good distance. The overall setting of the hotel combines the charm of a rural escape with the convenience of urban accessibility, making it an attractive choice for visitors to York.
Breakfast
The breakfast at Mercure York Fairfield Manor Hotel generally receives high praise from guests with many describing it as lovely, delicious and very good. There’s a notable emphasis on the abundant choices available, from hot and cold buffets to regional specialties like proper Yorkshire tea. Frequent mentions highlight the great variety and quality of the food with some guests calling it faultless, exceptional and the best part of their stay.
Despite the overwhelmingly positive feedback, a few guests did find some areas for improvement. Some noted that the breakfast could be busy and occasionally disorganized with specific complaints about the temperature of hot food and the speed of service. However, these criticisms were in the minority.
Overall, Mercure York Fairfield Manor Hotel offers a breakfast experience with plenty of selection, quality ingredients and high satisfaction among most of its guests, making it a strong start to the day.
Dinner
The dinner experience at 'Mercure York Fairfield Manor Hotel' seems to garner a mix of opinions from guests with notable highs and some areas of improvement. Positively, many guests praised the food, describing it as delicious, beautiful and of excellent quality. The dinner dishes, such as the belly pork and katsu curry, received special mentions. Portion sizes were often deemed reasonable and good value, enhancing the dining experience.
Several reviews stated that both the evening meal and breakfast were very good with some guests going so far as to commend the fantastic breakfast. The restaurant itself, while garnering praise for taste and presentation, also offered a good choice of meals and bar food, contributing to an overall satisfactory dining environment. Guests particularly appreciated the polite and welcoming staff, which added to the positive experience.
However, there were consistent criticisms regarding the limited and sometimes uninspiring dinner menu. Some guests felt the menu was overly reliant on items like burgers and lacked diversity. Comparisons revealed that evening meals sometimes did not match the high standard set by breakfast with some describing the menu as more aligned with fast food. Additionally, service issues such as slow delivery and instances of understaffing were noted, which detracted from the overall experience.
Despite the critique on the variety and service, the overall sentiment leans towards the quality of the meals being a redeeming factor with many guests finding the meals tasty and well-cooked. The ambiance and the dining space contributed positively, though there is room for enhancement, particularly in menu diversification and service efficiency.
Rooms
The rooms at the Mercure York Fairfield Manor Hotel are consistently described as spacious and comfortable, providing plenty of space for relaxation and accommodating families and pets. Guests appreciate the cleanliness of the rooms and the comfortable beds with many highlighting the large, comfy beds as a significant plus. The rooms are generally tidy and well-presented, offering functional and pleasant stays.
However, the rooms are frequently noted to be quite dated with many guests mentioning that they are in need of modernisation and updates. Issues such as dated decor, worn furniture and outdated bathroom fittings are common points of feedback. Some specific problems include rooms being too hot without proper ventilation, carpets being stained and minor maintenance issues like broken fixtures or scuffed walls.
Despite these drawbacks, the larger rooms and suites are particularly praised for their size and suitability for longer stays or family accommodations. The occasional amenities like jacuzzi baths also receive positive remarks. The hotel's setting in beautiful surroundings, coupled with large, airy rooms, adds charm, although the decor and fittings often do not match the otherwise grand ambiance of the property.
Overall, while the comfort and spaciousness of the rooms are well-regarded, a significant number of guests feel that the rooms could benefit from refreshed decor and updated facilities to enhance the overall experience at the hotel.
Beds
The Mercure York Fairfield Manor Hotel receives mixed feedback regarding its beds with a notable inclination towards positive remarks. Many guests commend the beds for their size and comfort, describing them frequently as big, massive or huge, which is advantageous for a good rest. Words such as comfy, comfortable and very comfortable dominate the feedback, often highlighting the quality of a restful night's sleep. Specific mentions appreciate the beds as incredibly comfortable with some guests experiencing the best sleep in a while.
However, not all reviews are glowing. A number of guests found the mattresses and pillows to be too hard or rock solid and a few commented on the beds being uncomfortably firm. Despite these isolated grievances, the general consensus leans towards satisfaction with the comfort level. The accommodations typically include large beds with the occasional mention of lovely bed linens and adequate amenities for a pleasant stay.
In conclusion, while there are occasional critiques about firmness, the majority of guests experience a high level of comfort, contributing to an overall positive impression of the bed quality at Mercure York Fairfield Manor Hotel.
Cleanliness
Mercure York Fairfield Manor Hotel receives mixed reviews regarding cleanliness with a general emphasis on its positive aspects. Many guests praise the hotel for its high standards of cleanliness with phrases like "spotless," "very clean," and "exceptionally clean" frequently mentioned. Rooms and public areas alike are often described as clean and well-maintained, adding to a comfortable and welcoming environment. Guests highlight the spacious and clean rooms, which are warm and well-presented, contributing to a pleasant stay.
However, there are some areas where the hotel does fall short. Some reviews note that the hotel and its rooms appear dated and in need of refurbishment with specific mentions of worn furniture, tired bathrooms and stained carpets. Instances of subpar housekeeping, such as dusty corners, cobwebs and occasional lapses in room cleanliness, are also pointed out by several guests.
Despite these occasional shortcomings, the overall sentiment points to Mercure York Fairfield Manor Hotel maintaining a high level of cleanliness with the majority of guests finding the hotel clean, comfortable and well-presented.
Staff
The Mercure York Fairfield Manor Hotel has garnered consistent praise for its exceptional staff. Guests frequently describe the team as friendly, helpful and welcoming, creating a warm and accommodating atmosphere throughout the property. The reception staff stands out with numerous mentions of their efficiency, politeness and attentiveness, ensuring smooth check-in experiences and addressing guests' needs promptly. Specific staff members, including those at the front desk and bar, are highlighted for their exceptional service with some even going above and beyond to make special occasions memorable. While a few reviews noted minor organizational issues and occasional unfriendliness, the vast majority celebrate the staff's professionalism, cheerfulness and readiness to assist. Overall, the positive interactions with the staff significantly enhance the guest experience at this hotel, making it a recommended destination for its hospitable and attentive service.
Wi-Fi
The Mercure York Fairfield Manor Hotel offers free WiFi throughout the premises, a feature appreciated by guests. However, the quality of the internet connection varies significantly across different areas of the hotel. While some guests reported that the WiFi was reliable and worked well, others faced issues such as slow speeds, weak signals and frequent disconnections. In several instances, the WiFi connection was often unavailable or inconsistent, particularly in the rooms. Additionally, the hotel experiences poor phone reception, making it difficult to rely solely on mobile data. Overall, while the free WiFi can be convenient, its performance may not meet everyone’s expectations.
Family
The Mercure York Fairfield Manor Hotel offers a welcoming and spacious environment for families, making it a desirable choice for those traveling with children. Located conveniently with a park and ride on the doorstep, the hotel provides easy access to various attractions such as the races. Many guests highlight the family-friendly atmosphere and spacious rooms, perfect for accommodating a family without compromising comfort.
Families appreciate the large, clean and comfortable rooms with some noting that they were pleasantly surprised by the size. Several reviews mention the helpful and pleasant staff, ensuring that families, including those with dogs, felt warmly welcomed. Special touches like a lovely Easter theme for kids and the addition of a Jacuzzi bath delighted both parents and children.
Though there were minor inconveniences such as the need for families of five to have separate rooms or occasional delays in room readiness, these did not significantly detract from the overall positive experience. The hotel also provided ample space for kids to run around freely and enjoy themselves, contributing to a relaxing family break.
Overall, the Mercure York Fairfield Manor Hotel is praised for its spacious family rooms, accommodating service and thoughtful amenities, making it ideal for a pleasant family getaway.
4 Star
Mercure York Fairfield Manor Hotel is frequently highlighted for its four-star service and accommodating staff, offering a pleasant and comfortable stay. Guests appreciate the historical charm and cleanliness of the building, which contributes to a classic four-star experience. The family rooms and suites, especially in the older part of the hotel, have received praise for their unique features, such as stunning historic elements and four-poster beds, adding to the overall ambiance.
However, there are mixed feelings when it comes to the hotel meeting all expectations of a four-star standard. Some guests felt that the hotel could do with some updates and general maintenance to align with their idea of a four-star establishment. Additionally, it was noted that the rooms lacked modern facilities like air conditioning and fridges, which are typically expected in hotels of this caliber.
The dining experience at the hotel has garnered a range of feedback. While some guests found the budget-friendly meals reasonable, others felt the quality of the food did not match that of a four-star rating, particularly referencing the breakfast buffet and evening meals. Despite these critiques, the overall experience is valued positively, deemed worth the price paid, providing comfortable and clean accommodations in a historic setting.
In conclusion, while Mercure York Fairfield Manor Hotel has room for improvement in certain areas, its friendly service, charming atmosphere and good value make it a recommendable option for a stay in York.
Business
The Mercure York Fairfield Manor Hotel receives positive feedback from business travelers for its practical facilities and convenient location. Guests appreciate the ample parking space and the building's appealing architecture. The hotel is noted as convenient for work-related stays with some guests staying there regularly due to its proximity to their workplace.
Business amenities such as meeting rooms and areas for relaxation are mentioned as beneficial for professional use. Easy check-in and check-out processes, along with extremely helpful and friendly staff, contribute to a pleasant experience for business guests. While some areas of the decor could use updating and the network phone signal is often poor, the quiet location and clean environment make it a recommended choice for business trips. Additionally, the hotel is ideal for those looking to cycle into York.
Accessible
The Mercure York Fairfield Manor Hotel receives generally positive feedback regarding its accessibility for guests with disabilities. Guests appreciate the easy access to the hotel by foot and public transport, along with the accessible parking options that are both plentiful and safe. The hotel's location is ideal for accessing York with convenient access to the city's Park and Ride services.
Many rooms are described as spacious and step-free, offering wheelchair accessibility. There is a ramped accessible entrance to the lobby and some rooms are located on the ground floor to further ease mobility. Rooms set aside for disabled guests come equipped with necessary facilities.
However, there are a few considerations to keep in mind. Guests recommend requesting lift-accessible rooms in advance as not all rooms are accessible by lift. Some reviews mention there being no accessible bathrooms and showers over baths, which could be problematic for those with severe mobility issues. Additionally, there have been instances where accessible rooms booked early were not available upon arrival.
Overall, the hotel is praised for its efforts and good gestures, such as providing drinks, in enhancing accessibility, although there is room for improvement in certain areas to ensure a fully accessible experience for all guests.
Historic
Nestled in a serene, rural setting far from the hustle and bustle, Mercure York Fairfield Manor Hotel stands as a beautiful historical place teeming with character. This charming and grand old manor impresses visitors with its gorgeous period features and rich historical feel. The building itself exudes a unique mixture of modern comforts while retaining its historic charm, making it an architectural delight.
The hotel boasts a sprawling property with well-maintained gardens that enhance its appeal, offering a tranquil escape. The historic look of both the building and its interior is stunning, combining traditional elements with tasteful modern decorations. Guests appreciate the lovely vintage aesthetics, from the wood paneling to the unique decor that hints at the manor’s storied past.
The entrance and bar area are particularly impressive, showcasing the manor’s grandeur and creating a welcoming atmosphere. The historical atmosphere of the hotel is consistently praised, providing a lovely backdrop for guests who appreciate aged properties with a rich heritage. Additionally, its proximity to historic York makes it a convenient base for exploring the greater region’s history.
Mercure York Fairfield Manor Hotel not only provides a fine example of a historically significant building but also offers a blend of its untarnished historical allure with present-day conveniences, making it a remarkable place to stay for those intrigued by history and elegance.
Romantic
The Mercure York Fairfield Manor Hotel offers a romantic escape with its beautiful rooms, comfortable beds and stunning views of the countryside. The historical building, adorned with beautiful decorations, exudes a charming atmosphere reminiscent of yesteryear. Guests can enjoy the lovely gardens and well-maintained grounds, which add to the overall romantic ambiance. The welcoming staff enhance the experience by paying special attention to significant moments, such as engagements, making it an ideal venue for couples seeking a comfortable and relaxing getaway. The overall ambiance and the building's historical charm make it a pleasant destination for a romantic stay.
Dog Friendly
The Mercure York Fairfield Manor Hotel is highly praised for its dog-friendly facilities, services and amenities, making it an excellent choice for pet owners looking to enjoy a getaway with their furry companions. Guests have often experienced a warm and welcoming environment not only for themselves but also for their dogs. The hotel staff is accommodating, allowing pets to stay in guest rooms and even moving guests to larger spaces without additional cost to better accommodate their pets. Special touches, such as providing dog water bowls and allowing dogs in the bar area, add to the convenience and comfort.
The outdoor spaces of the hotel are particularly noteworthy. The hotel grounds are expansive and well-maintained, providing an excellent environment for dogs to exercise and enjoy. Guests appreciate the ease of taking their pets for walks in the scenic surroundings.
Moreover, the staff’s friendly and accommodating nature extends to the hotel’s smallest guests with some guests noting how the staff went out of their way to make their dogs feel welcome. This included unexpected treats and a general atmosphere of inclusivity. The presence of other friendly dogs adds to the pleasant and community-oriented experience.
Overall, the Mercure York Fairfield Manor Hotel stands out for its exceptionally dog-friendly policies, making it a favored destination for those traveling with pets.
No, Mercure York Fairfield Manor Hotel doesn't have any pool.
No, a spa isn't available at Mercure York Fairfield Manor Hotel.
Yes, Mercure York Fairfield Manor Hotel welcomes dogs.
No, parking facilities aren't available at Mercure York Fairfield Manor Hotel.
No, Mercure York Fairfield Manor Hotel doesn't have a gym.