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Summary of reviewsHampton by Hilton York is widely praised for its exceptional location within the historic city of York. Nestled within a quieter part of the city yet conveniently close to the city center and key attractions such as York Minster and the National Railway Museum, the hotel offers a perfect balance of peaceful surroundings and accessibility. Its proximity to the railway station, just a short 5-10 minute walk away, further enhances its appeal for guests arriving by train.
Guests consistently commend the hotel for its cleanliness and well-maintained condition. The rooms are described as modern, spacious and tidy, contributing to a comfortable and hassle-free stay. Amenities like large TVs, quality bedding and modern bathrooms add to the positive experience. Although a few minor issues like musty smells or dusty surfaces were occasionally noted, the general consensus on room quality remains overwhelmingly positive.
The breakfast at Hampton by Hilton York receives favorable reviews for its variety and quality. Guests appreciate the selection of both hot and cold foods, including fresh fruit and a popular waffle machine. Despite some critiques regarding limited vegetarian and gluten-free options and occasional overcrowding during peak times, the breakfast is regarded as a satisfying start to the day.
Dinner options at the hotel, while praised for quality and generous portions, are noted for their limited and repetitive menu. The absence of a full restaurant service in the evening leads some guests to seek dining options elsewhere. The friendliness of the staff in the bar area, however, receives positive feedback.
The hotel staff are frequently highlighted for their friendliness, helpfulness and professionalism. The reception team, in particular, earns commendations for their efficiency and courtesy, contributing significantly to the overall guest experience. Despite a few isolated instances of less favorable interactions, the majority of guests leave impressed with the staff's attentiveness and dedication.
The free WiFi service is generally well-received for its reliability and speed, although some guests report issues with weak or inconsistent connectivity in certain areas of the hotel. Additionally, the gym facilities are seen as a nice bonus but are described as small and occasionally lacking sufficient equipment.
One area where the hotel faces criticism is parking. Guests often express frustration over the lack of on-site parking, high costs at the nearby NCP multi-story car park and the inconvenience of carrying luggage from the garage. Although the hotel offers a discount for parking, it does not fully mitigate the issue for many visitors.
For families, Hampton by Hilton York is lauded for its spacious and accommodating rooms, a good selection of breakfast options for kids and family-friendly facilities like a play area. The hotel's central location and the attentiveness of the staff add to its appeal as a family-friendly destination.
Lastly, the hotel balances its vibrant surroundings with a peaceful atmosphere, making it an excellent choice for enjoying York's nightlife. Its quiet location ensures restful nights despite being situated near numerous bars and restaurants.
Overall, Hampton by Hilton York stands out for its prime location, cleanliness, friendly staff, comfortable rooms and a generally positive dining experience, making it a highly recommended option for visitors to York. Show more
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Hotel Taking Steps Towards Sustainability
This hotel is highlighted as a sustainable option that allows guests to combine their stay with being more eco-conscious.
Family Friendly Hotel
Hampton by Hilton York is a family hotel that is popular with guests. It offers comfortable accommodations and amenities suitable for families.
Hotel near Nightlife Spots
Located on Toft Green, Hampton by Hilton is within walking distance of Micklegate, an area known for its diverse nightlife options. It provides easy access to both traditional pubs and modern bars.
Hotel with Parking
Located just a stone's throw away from the York Station, Hampton by Hilton York is the perfect base for exploring the historic city. With the city center and the magnificent Minster cathedral just a short stroll away, guests can enjoy the convenience of being close to all the major attractions. After a day spent exploring the city's treasures, guests can relax and unwind at one of the many nearby restaurants and bars. From cozy pubs to gourmet dining, there's something for everyone just a block away from the hotel. For those looking to delve deeper into the city's history, the York Shambles, JORVIK Viking Centre and The York Dungeon are just a 10-minute walk away. Guests traveling by car can take advantage of the hotel's secured, covered on-site parking, available for a fee. The self-parking facility also offers accessible parking spaces for cars, making it convenient for all guests to park with ease.
Accessible Hotel
Hampton by Hilton York is described as wheelchair friendly and offers accessible rooms for guests with disabilities. The hotel has a ramp at the entrance and two good-sized lifts for easy movement between floors. Wheelchair-accessible parking is also available on site.
Hotel with Gym
Hampton by Hilton York is equipped with a gym, allowing guests to maintain their workout routines. The hotel offers standard fitness amenities for a convenient stay.
3-Star Hotel
This hotel is known for its service and central location, close to major attractions. It provides modern rooms with free WiFi and a complimentary breakfast, offering good value for money.
Room Types
Queen Room with Sofa BedFeaturing a 32-inch LCD TV, air conditioning, a coffee/tea maker, and a bathroom with a walk-in shower, this room sleeps a maximum of 2 adults and 2 children.
2 Twin Beds RoomThis room features a 32-inch LCD TV, air conditioning, a coffee/tea maker, and a bathroom with a walk-in shower.
Queen Room - Mobility AccessFeaturing a 32-inch LCD TV, air conditioning, and a coffee/tea maker, this room features a spacious bathroom with a disability access shower. All rooms interconnect with the guestroom next door.
Queen RoomThis double room features a tea and coffee maker, a safe deposit box and a flat-screen TV. The unit offers 1 bed.
King Room - High FloorThe unit has 1 bed.
Guest Reviews
8.3
Very Good
Location
Located in a prime spot within the historic city of York, the Hampton by Hilton York offers travelers an undeniably convenient base for exploring the city. The hotel is just a short stroll from York's bustling city center and key attractions, making it an excellent choice for both leisure and business visitors. Proximity to the railway station—often cited as a mere 5-10 minute walk away—enhances its appeal for those arriving by train.
Situated within the quieter areas inside York's city walls, the hotel's location allows guests to enjoy peaceful surroundings while still being close to the main attractions, shops and restaurants. The central positioning near prominent sites such as the York Minster and the National Railway Museum ensures that guests are never far from the city's vibrant cultural life and significant landmarks.
In addition to its ideal location, the Hampton by Hilton York receives positive feedback for its modern, clean and spacious rooms. The cleanliness of the property, combined with the friendliness and professionalism of the staff, contributes to a comfortable and hassle-free stay. Guests also appreciate the hearty breakfast buffet, which provides a good start to a day of sightseeing or business meetings.
The hotel’s strategic location, combined with its contemporary amenities and welcoming atmosphere, makes it a highly recommended choice for anyone visiting York. Whether traveling by train or car, guests find the Hampton by Hilton York to be the perfect base for a memorable visit to this charming historical city.
Breakfast
Hampton by Hilton York's breakfast offerings have garnered a range of feedback, though the consensus leans towards the positive. Guests appreciated the variety and quality of options available with many highlighting the good selection of both hot and cold foods. Noteworthy mentions include the availability of fresh fruit, continental items and even a popular waffle machine. Many guests found the breakfast to be excellent, delicious and a great value, contributing to a satisfying start to their day.
However, there are areas for improvement. Some reviewers noted issues such as limited choices for vegetarians and gluten-free options, inconsistent quality of hot foods and the absence of specific items like mushrooms or fried eggs. The breakfast room itself often became a point of contention with numerous comments about it being too cramped and chaotic during peak times, leading to queues and difficulty finding seating.
Overall, while the breakfast experience at Hampton by Hilton York generally received praise for its variety and quality, addressing issues related to seating capacity, food temperature and dietary options could further enhance guest satisfaction.
Dinner
Guests at Hampton by Hilton York have mixed feelings about the dinner options at the hotel. While some praised the quality of the bar food, calling it excellent and very good, there were frequent mentions of a limited and repetitive menu for evening meals. Guests found the dinner portions generous and some noted the bar area as a nice spot to dine. However, others highlighted the lack of variety and the absence of a full restaurant service in the evening, which led some to seek dining options elsewhere. There were also comments about slow service in the lounge/bar area and occasional issues with availability. On a positive note, staff friendliness was acknowledged, but overall, the dinner experience could benefit from more diverse and high-quality offerings. Nearby dining options and lovely restaurants are available and may offer a better experience for those looking for more variety or specific dietary choices.
Rooms
Hampton by Hilton York receives high marks for its clean, comfortable and spacious rooms. Many guests appreciated the modern decor, good soundproofing and well-equipped facilities, making it a solid choice for both families and business travelers. Rooms were frequently described as tidy and spotless with comfortable beds and ample space. The amenities included large TVs, good quality bedding and modern bathrooms, often well-stocked with toiletries.
Some reviewers noted that the rooms were a good value for money, offering convenience with plenty of tea and coffee available and good accessibility features. Although most rooms received praise for their cleanliness and comfort, a few comments mentioned issues like musty smells, dusty surfaces or inadequate ventilation. Additionally, certain rooms were reported to be cramped or small for families, despite being otherwise comfortable and well-designed.
The hotel’s location near key attractions and the station was also highlighted as a bonus, making it a pleasant stay overall for those visiting York. Despite occasional minor drawbacks, the Hampton by Hilton York consistently provides a welcoming and satisfactory experience with its well-maintained and thoughtfully appointed rooms.
Beds
The beds at the Hampton by Hilton York have garnered a mixed reception from guests. Many appreciated the comfortable and clean beds, often describing them as very comfortable or comfy. The size of the beds, particularly the large singles, was also praised.
However, several guests found the mattresses too firm or hard, which led to some discomfort. The issue of hard and sometimes creaky beds came up frequently. There were also complaints about the sofa beds particularly, which many found to be uncomfortable and insufficiently padded.
Pillows received mixed feedback as well with some guests finding them too soft or thick, leading to neck discomfort, while others found them just right. A few guests mentioned the duvets being on the thinner side, which added to their overall discomfort.
In summary, while some guests were pleased with the comfort of their beds, others experienced issues with hardness and inadequate padding, particularly with the sofa beds. The feedback on pillows and duvets was similarly mixed, highlighting room for improvement in bedding options.
Cleanliness
Hampton by Hilton York consistently receives high marks for its cleanliness. Guests frequently describe the rooms and common areas as very clean, tidy and spotlessly maintained. The pristine condition of the hotel, including modern and stylishly refurbished rooms, is a standout feature. Many reviews highlight the immaculate bathrooms and the daily replenishment of towels and complimentary drinks. Despite occasional mentions of minor housekeeping oversights such as a bad smell or dusty surfaces, the general consensus is overwhelmingly positive. The hotel is praised not only for its cleanliness but also for comfortable rooms and friendly staff, adding to an overall enjoyable stay. Additionally, the convenient location near the train station and city center further enhances its appeal.
Staff
Guest reviews for the staff at Hampton by Hilton York present a predominantly positive picture, highlighting their friendliness, helpfulness and professionalism. Many guests found the staff to be welcoming, accommodating and always ready to assist. Reception staff, in particular, received numerous commendations for being efficient and courteous. Guests frequently appreciated the team’s attentiveness and the excellent customer service provided throughout the hotel.
In some cases, guests mentioned that the breakfast staff could have been more helpful. A few reviews pointed out instances of unprofessional or unwelcoming behavior, which seemed sporadic compared to the overall positive feedback. Despite the occasional critical comment, the majority of guests seemed pleased with their interactions with the staff, often describing them as friendly, polite and easy to deal with. The helpfulness extended from arranging taxis to ensuring rooms were clean and comfortable, contributing to an overall pleasant stay for most visitors.
Overall, guests were impressed with the warmth and dedication of the staff at Hampton by Hilton York and many felt that the team made significant efforts to enhance their experience at the hotel.
Wi-Fi
The WiFi experience at Hampton by Hilton York has garnered mixed reviews from guests. Many praised the WiFi for being good, reliable and free, emphasizing its functionality for basic internet needs. Positive remarks highlighted that the internet access was fine, coverage was excellent and the speed was both fast and reliable for most users. Several guests had no issues with the WiFi and noted it worked great during their stay.
However, some guests encountered problems with the WiFi, describing it as slow, unreliable or not working in certain rooms. Issues such as Wi-Fi on the TV not working and the connection being patchy at times were mentioned. Despite these occasional drawbacks, the overall sentiment leaned towards a generally acceptable WiFi experience with room for improvement.
Gym
The gym facilities at the Hampton by Hilton York have received mixed reviews from guests. On the positive side, the fitness center has been described as excellent, easily accessible and a great bonus for guests. Some found the gym to be a nice addition, particularly for a budget hotel and appreciated its availability.
However, several reviews pointed out that the gym was small and had limited equipment. Despite its size, it wasn't usually busy, which some guests found advantageous. A number of guests noted that the gym was either closed or under refurbishment during their stay, leading to some dissatisfaction. Others mentioned an overall lack of gym facilities or equipment. While the gym may meet basic needs, it seems its availability and adequacy vary, which could be a consideration for fitness enthusiasts planning their stay.
Parking
The guest reviews for 'Hampton by Hilton York' frequently highlight issues regarding the parking situation at the hotel. Guests noted there was no on-site parking available and they were directed to use the nearby NCP multi-story car park. While the hotel offers a discount for this facility, many still found the parking costs to be high or even extortionate. Some guests had difficulty locating the NCP car park and were inconvenienced by having to carry luggage uphill from the garage.
Parking was described as cramped and busy with some people encountering queues or finding it full. Despite these challenges, a few guests appreciated the discount provided by the hotel and found the parking to be within a reasonable walking distance. However, these benefits were often overshadowed by the high fees, making the overall parking experience less than ideal for many visitors.
Family
Hampton by Hilton York has garnered praise from families for its welcoming and accommodating environment. The hotel features spacious family rooms, which many guests found to be large enough for comfort, making it an ideal choice for those traveling with children. The hotel is noted for its family-oriented atmosphere and a good selection of breakfast options tailored for kids, which adds to its family-friendly appeal.
The hotel boasts great family facilities, such as a play area which has been particularly appreciated for its utility during COVID times. The family suites are described as comfortable and although some guests mentioned that the sofa beds and camp beds in the family rooms were not the most comfortable, children seemed to enjoy their stay.
Location-wise, the hotel is conveniently situated, making it easy for families to explore the nearby attractions. The staff are highlighted as being attentive and accommodating, further enhancing the overall positive experience for families. Additionally, families appreciated the ability to store luggage past checkout, which is a considerate touch for those with late travel plans.
Overall, Hampton by Hilton York is considered a great value for families due to its spacious rooms, good facilities and convenient location, ensuring a pleasant stay for both parents and children.
Nightlife
Hampton by Hilton York boasts an enviable location, nestled in the heart of York's vibrant nightlife scene while maintaining a peaceful atmosphere for its guests. This hotel is ideally situated just a short walk from the city's center and the train station, making it convenient for those wanting quick access to both local amenities and transportation.
Surrounded by a myriad of bars and restaurants, guests can easily immerse themselves in York's bustling nightlife. Despite its proximity to these lively venues, the hotel is situated on a quiet road, ensuring a restful night's sleep without the disturbance of external noise.
Visitors have praised the hotel for its clean and spacious rooms, as well as its strategic location that serves as a perfect base for exploring the city's nightlife and other attractions. The general consensus is that Hampton by Hilton York combines the best of both worlds: vibrant streets and nightlife at its doorstep with the sanctuary of a quiet, comfortable hotel to retreat to.
3 Star
Hampton by Hilton York offers a solid three-star experience that aligns well with the expectations for this category. Many guests find it to be great value for money, noting it as reasonably priced given its central location and satisfactory service level. The hotel presents standard three-star amenities, making it an ideal choice for budget-conscious travelers. It was mentioned that the overall quality was better than some other budget options, providing good standards in accommodation for a slightly higher price.
The breakfast at the hotel is a point of contention among guests. While some appreciate the varied hot breakfast options and helpful service during check-in and check-out, others find the breakfast less than impressive, mentioning tasteless scrambled eggs and tough bacon. The bar menu is adequate, yet the service can be slow, which might affect the dining experience.
While the hotel has no business center and has been described as having no particular charm, it meets the basic expectations of a three-star hotel adequately. The lobby can be crowded and some guests have noted that the property is a bit overpriced, especially during high-demand periods like the York races. Nonetheless, friendly staff and the excellent location are frequently highlighted as standout attributes.
In conclusion, Hampton by Hilton York is a reliable option for those looking for a well-located, reasonably priced hotel with the essential amenities of a three-star experience. It may not offer luxury or unique charm, but it fulfills its role for both leisure and budget-conscious business travelers.
Accessible
Hampton by Hilton York has garnered positive reviews for its accessibility features, making it a favorable choice for guests with disabilities. The hotel offers good, clean and spacious rooms specifically designed for wheelchair access. Guests have highlighted the easy accessibility of the hotel facilities, including ramps, elevators and a shower seat. The staff is noted for their helpfulness in assisting disabled guests.
The location is accessible and convenient with York's main attractions and train station within walking distance. The quiet and serene street adds to the overall pleasant experience. The first floor provides easy access to elevators and the hotel ensures smooth entry to all its floors and common areas. Additionally, the gym is ergonomically arranged, catering to various needs.
In summary, Hampton by Hilton York stands out for its well-thought-out accessibility features and prime location, making it a practical option for disabled visitors seeking comfort and ease of movement.
No, Hampton by Hilton York doesn't have any pool.
No, a spa isn't available at Hampton by Hilton York.
No, Hampton by Hilton York doesn't allow dogs.
Yes, parking facilities are available at Hampton by Hilton York.