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Yokohama Bay Sheraton Hotel and Towers offers the utmost luxury experience, as it boasts 348 comfortable and fully-equipped guestrooms, as well as 62 rooms and suites which belong to the recently renovated Sheraton Club, occupying 4 floors. This 5 star hotel provides exquisite dining options, as it features 4 restaurants, 2 lounges, a bar and a pastry shop. Guests can also enjoy the hotel's swimming pool or organise the most lavish events and weddings in one of the hotel's 11 venues which can accommodate up to 1,000 guests.
Summary of reviewsYokohama Bay Sheraton Hotel and Towers receives high praise for its outstanding location, nestled conveniently next to Yokohama Station. This prime position affords guests easy access to transportation, local attractions, shopping malls, and dining options, making it a favored spot for both leisure and business travelers. Guests admire the seamless connectivity to important destinations, including Haneda Airport and Tokyo, enhancing overall convenience.
The hotel boasts a delightful breakfast experience, with a buffet that impresses with its variety and quality. Guests applaud the diverse selection, accommodating both Japanese and international tastes, alongside attentive service. The dining options at the hotel offer a similarly high-quality experience, with special mentions of the six-course Chinese lunch and the Teppanyaki restaurant's unforgettable steaks.
The rooms at the hotel are notable for their spaciousness, comfort, and cleanliness. Visitors appreciate the serene atmosphere, luxurious beds, stunning views, and well-equipped bathrooms, which contribute to a relaxing stay. The staff consistently provide excellent service, marked by professionalism and friendliness, further enhancing the guest experience with their helpfulness and attention to detail.
Though the hotel is generally regarded as family-friendly, some areas need improvement, specifically the timely provision of children's amenities. Nonetheless, its location and family-oriented atmosphere make it a good choice for travelers with kids.
For business travelers, the hotel offers practical amenities such as a 24-hour gym and easy access to transportation and local amenities, ensuring a smooth and productive visit. The exceptional service provided by the front desk staff is often highlighted as a beneficial aspect for business guests.
Yokohama Bay Sheraton Hotel and Towers epitomizes luxury, with a sophisticated environment and meticulous attention to detail throughout. The hotel’s elegant and classy ambiance, especially in its luxurious lobby, leaves a lasting impression on guests. As the sole luxury hotel near Yokohama Station, it provides a unique and opulent experience, making it a top choice for discerning travelers. Show more
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Hotel for Honeymoon
Yokohama Bay Sheraton Hotel & Towers offers a luxurious and convenient stay with its central location and easy access to Yokohama's attractions. The hotel provides comfortable accommodations and various amenities, making it a great choice for a honeymoon.
Family Friendly Hotel
The hotel has an indoor swimming pool. It also offers connecting rooms, providing ample space for families.
Hotel near Nightlife Spots
Located in Yokohama, it provides easy access to the city's vibrant nightlife. It's close to Yokohama station, which offers numerous dining and entertainment options. The hotel itself has bars and restaurants that stay open late.
Hotel with Swimming Pool
This hotel provides a luxury experience with comfortable guestrooms and renovated suites. It features a swimming pool, multiple dining options, and venues for events.
Heated Pool Indoor Pool
Business Hotel
This 5-star hotel lies in a business district and features a cash machine and currency exchange. It is well-equipped for business travelers with excellent services and facilities.
Accessible Hotel
Yokohama Bay Sheraton Hotel and Towers has 2 accessible rooms. The hotel is centrally located with direct access from Yokohama Station's underground mall, providing easy access to public transportation.
Hotel with Gym
This hotel offers a gym for guests looking to maintain their fitness routine while traveling. The fitness center is well-equipped to cater to various workout preferences.
5-Star Hotel
An established 5-star hotel offering comprehensive facilities and services. Features comfortable rooms, multiple dining options, a fitness center, and convenient access to Yokohama Station.
Hotel with Indoor Pool
The hotel provides an indoor swimming pool for guests to enjoy. Complementary facilities include a jacuzzi, a solarium corner with suntanning machines, and a 24-hour fitness center.
Luxury Hotel
Romantic Hotel
Hotel with Heated Pool
Room Types
Luxury twin, Guest room, 2 Twin/Single Bed(s), City viewProviding free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as city views. The unit offers 2 beds.
Club level, Guest room, 2 Twin/Single Bed(s), City viewOffering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker, executive lounge access as well as city views. The unit has 2 beds.
Deluxe, Club level, Guest room, 1 King, City viewFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room features a flat-screen TV with cable channels, a minibar, a tea and coffee maker, executive lounge access as well as city views. The unit has 1 bed.
Standard double, Guest room, 1 Double, City viewThe double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as city views. The unit has 1 bed.
Standard deluxe twin, Guest room, 2 Twin/Single Bed(s)The double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as city views. The unit has 2 beds.
Standard single, Guest room, 1 Double Bed, City viewThe double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as city views. The unit has 1 bed.
Standard Twin, Guest room, 2 Twin/Single Bed(s), City viewThe double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as city views. The unit has 2 beds.
Club King, Club level, Guest room, 1 King, City viewProviding free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker, executive lounge access as well as city views. The unit offers 1 bed.
Luxury deluxe twin, Larger Guest room, 2 Twin/Single Bed(s)Providing free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as city views. The unit offers 2 beds.
Luxury deluxe king, Larger Guest room, 1 King, City viewOffering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as city views. The unit has 1 bed.
Club deluxe twin, Club level, Larger Guest room, City viewFeaturing free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room features a flat-screen TV with cable channels, a minibar, a tea and coffee maker, executive lounge access as well as city views. The unit has 2 beds.
Luxury king, Guest room, 1 King, City viewOffering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as city views. The unit offers 1 bed.
Standard King, Guest room, 1 King, City viewThe double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as city views. The unit offers 1 bed.
Standard deluxe king, Larger Guest room, 1 King, City viewThe double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as city views. The unit has 1 bed.
Junior King Suite with Club Lounge Access - High FloorThis spacious suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker, executive lounge access as well as city views. The unit offers 2 beds.
Guest Reviews
8.5
Very Good
Location
Yokohama Bay Sheraton Hotel and Towers boasts a prime location that consistently draws praise from its guests. Nestled right next to Yokohama Station, the hotel's geographical position offers unparalleled convenience. Direct connections to the subway from the station facilitate seamless transportation, providing easy access not only to Yokohama hotspots but also to destinations like Haneda Airport and even Tokyo. Guests appreciate the central setting, making it ideal for both dining and shopping, with a plethora of restaurants and shops just a stone's throw away. The hotel is situated directly adjacent to Takashimaya and several major shopping malls, allowing visitors to enjoy a variety of retail experiences without straying far. The ease of reaching various attractions and amenities underscores the property's advantageous location, which is well-suited to both business and leisure travelers. With its convenient underground access to the station, the Yokohama Bay Sheraton Hotel ensures guests can navigate the city with comfort and ease while enjoying stunning views and all the luxurious amenities the hotel has to offer.
Breakfast
Yokohama Bay Sheraton Hotel and Towers offers a breakfast experience that consistently delights guests with its variety and quality. The breakfast buffet is praised for its delicious, fresh offerings, including a great selection of Japanese foods that uses local ingredients and freshly squeezed orange juice. The service provided by the staff receives commendations for being attentive and responsive, enhancing the dining experience. Multiple venues within the hotel offer differing breakfast atmospheres, with the club lounge noted for its comfort and made-to-order omelets.
Guests appreciate the wide array of options that cater to both international and Japanese palates, with plenty of choices to satisfy everyone. While some find the costs on the higher side and wish for more variety in daily offerings, overall impressions highlight the breakfast as a standout feature, considered to be excellent, very delicious, and satisfying compared to similar hotels. Several guests mention that the breakfast buffet compares favorably with other hotels of its class in terms of variety.
Dinner
Yokohama Bay Sheraton Hotel and Towers offers a dining experience that impresses with its exceptional culinary offerings, particularly for fans of Chinese cuisine. Guests have enjoyed its remarkable six-course Chinese lunch served in the comfort of a private room, showcasing skills in preparation and presentation. The hotel's Teppanyaki restaurant garners special attention, with steaks described as unforgettable. Room service is consistently reliable, delivering hot and delicious meals promptly. While there are some mixed opinions regarding the variety and quality of the dinner options, the breakfast buffet receives praise for its diverse selection, including Western, Japanese, and Chinese dishes. Overall, diners appreciate the tantalizing taste and inviting appearance of the hotel’s food offerings amidst these varied experiences.
Rooms
At the Yokohama Bay Sheraton Hotel and Towers, guests can expect consistently spacious and comfortable accommodations that stand out by Japanese standards. The rooms are often praised for their large size, offering plenty of space to relax, and are especially noteworthy for being impressively clean and well-maintained. Many guests appreciate the quiet and serene atmosphere of the rooms, which feature comfortable beds and beautiful interiors, often complemented by stunning views of Yokohama, including the bay and bridge.
Additionally, the hotel offers a thoughtful minibar selection and enjoyable room service that guests find reasonably priced and satisfying. Some guests have experienced renovated club rooms, noting a significant improvement over standard rooms with modern and stylish decor. The spacious bathrooms with separate showers and bathtubs provide an extra touch of convenience and luxury.
The staff at the hotel receive positive remarks for their friendly and attentive service, contributing to an overall satisfying stay. Many guests have benefited from room upgrades, which add a level of luxury and enhanced views on higher floors. With seamless transportation access and proximity to dining and shopping options, guests find themselves in an ideal and self-contained location, making it a great choice for travelers visiting Yokohama.
Beds
The beds at the Yokohama Bay Sheraton Hotel and Towers are consistently praised for their exceptional comfort. Guests frequently describe the beds as comfortable and cozy, with clean and comfy bedding that enhances the overall sleeping experience. The mattresses are noted for their ideal firmness, offering a perfect balance that allows guests to sleep soundly through the night. Additionally, the pillows are highlighted as a noteworthy aspect, contributing to restful and rejuvenating sleep. While the majority of reviews emphasize the extreme comfort and luxurious feel of the beds, there is a mention of an extra bed being less satisfactory. Overall, the well-appointed beds, including king-sized options, ensure a delightful stay at this hotel.
Cleanliness
At Yokohama Bay Sheraton Hotel and Towers, guests consistently praise the exceptional cleanliness of the property, highlighting the thorough attention given to maintaining spotless rooms. Visitors often find the rooms to be excellently clean, with the cleaning staff diligently organizing and tidying every corner. Despite some concerns about occasional dust and signs of aging such as peeling paint, the majority of reviews emphasize the hotel's dedication to providing an impeccably clean environment.
Rooms are described as spacious, comfortable, and impeccably maintained, with elegant furnishings and amenities that contribute to a comfortable stay. The hotel staff, including the cleaning crew, are frequently commended for their friendly demeanor and commitment to ensuring a pristine environment. In addition, the bathrooms receive specific mention for their cleanliness, complementing the overall satisfaction felt by guests regarding room conditions.
Overall, guests at Yokohama Bay Sheraton Hotel and Towers enjoy a clean, well-maintained environment complemented by attentive service, ensuring their visit is both comfortable and pleasant.
Staff
The staff at the Yokohama Bay Sheraton Hotel and Towers consistently delivers top-notch service, receiving high praise for their professionalism and friendliness. Guests frequently mention the efficient and pleasant demeanor of the staff, who are always ready to offer help and cater to requests with ease. The hospitality is commendable, marked by warm, attentive, and very kind interactions, making the experience both pleasant and relaxed.
Moreover, the front desk and concierge services stand out, noted for their exceptional service and ability to communicate in English, which is particularly appreciated by international guests. Special mention is given to individuals such as Mr. Kumakiri at the help desk and the bell service staff, who are both attentive and courteous.
Guests are left with a positive impression of the hotel's atmosphere, which balances a casual accessibility with a professional and efficient service, ensuring a memorable stay. Overall, the hotel's staff excels in delivering the Japanese Omotenashi—a level of hospitality that is both accommodating and sincere, leaving guests with a desire to return for another visit.
Family
Yokohama Bay Sheraton Hotel and Towers offers a mixed experience for families with children. The hotel has a family-oriented atmosphere, making it a viable option for those traveling with kids. It provides amenities such as cribs, which enhance its suitability for family trips. The location is also a significant advantage, allowing families to enjoy nearby attractions such as the vibrant Minato Mirai area, which adds to the delight of visiting Yokohama with loved ones. However, some guests have pointed out areas for improvement, including the timely provision of children's amenities, which did not meet expectations during their stay. Overall, the hotel offers a good base for family trips, with some room for enhancements in service for young guests.
Business
Yokohama Bay Sheraton Hotel and Towers stands out as an ideal choice for business travelers visiting the area. Its prime location offers easy access to the station, a shopping mall, and a variety of restaurants, making it a convenient base for both professional and personal engagements. The hotel provides a 24-hour gym, which is a significant advantage for those with busy schedules. Guests have praised the front desk staff for their helpfulness, ensuring a smooth experience for business guests. While the lounge may have limited availability, the overall experience of the hotel is positive, with many guests returning annually for work-related stays. Its proximity to local attractions and amenities makes it a versatile option for anyone visiting Yokohama for business or pleasure.
Luxury
The Yokohama Bay Sheraton Hotel and Towers offers an exquisite experience for those seeking luxury and pampering. Its luxurious surroundings and fabulous quality distinguish it as a top choice for travelers. Guests consistently praise the hotel's elegant and classy atmosphere, particularly in the lobby, which exudes a calm and sophisticated charm. As the sole luxury hotel near Yokohama Station, it enjoys a unique status that enhances the convenient and luxurious experience for visitors.
Patrons are impressed by the meticulously maintained facilities, which are characteristic of a high-end hotel. The attention to detail throughout the establishment contributes significantly to the sense of luxury, ensuring that every stay feels special. With its comprehensive amenities, cleanliness, and incredible elegance, the hotel surpasses expectations, leaving a lasting impression on guests who express their desire to return. Overall, Yokohama Bay Sheraton combines convenience with opulence, making it a prime choice for a refined stay in the area.
Yes, Yokohama Bay Sheraton Hotel and Towers has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Yokohama Bay Sheraton Hotel and Towers.
No, Yokohama Bay Sheraton Hotel and Towers doesn't allow dogs.
No, parking facilities aren't available at Yokohama Bay Sheraton Hotel and Towers.
Yes, Yokohama Bay Sheraton Hotel and Towers has a gym.