New Otani Inn Yokohama Premium
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsNew Otani Inn Yokohama Premium is highly regarded for its exceptional location, ideal for both sightseeing and business. Situated next to JR Sakuragicho Station and integrated with the Colette Mare shopping mall, it provides direct access to shops, restaurants and various transportation options. Guests appreciate the proximity to major Yokohama attractions like Minato Mirai and the Cosmo World Ferris wheel, as well as the stunning bay views from their rooms.
Breakfast at the hotel receives frequent praise for its delicious, diverse offerings, including Japanese, Western and Chinese options and the attentive staff enhance the dining experience. Although there are suggestions to improve the variety and organization, the overall sentiment remains positive.
Similarly, the dinner experience is marked by convenience due to nearby dining options and the quality of the buffet-style dinner. However, some guests expressed a desire for more thorough cleaning and different dining options during the pandemic.
Rooms are consistently commended for their cleanliness, spaciousness and stylish interiors with many guests enjoying the soft, comfortable beds and spectacular night views. While there are occasional issues with cleanliness and dim lighting, the rooms are generally considered comfortable and enjoyable.
Cleanliness across the hotel is mostly praised, though some guests note minor issues with dust and carpet cleanliness. The staff's service earns mixed reviews; many guests find the staff polite, helpful and fluent in English, though there are instances of inefficiency and communication barriers.
Wi-Fi service is a notable point of dissatisfaction due to slow speeds and inconsistent connectivity, though it is free for guests. Parking amenities are ample but come with a relatively high fee and clearer information on rates would be beneficial.
The hotel is highly regarded by families for its spacious rooms and amenities, such as the nearby supermarket and the beautiful night views. Some families suggest adding microwaves and enhanced amenities for children.
Overall, New Otani Inn Yokohama Premium meets and often exceeds expectations for a four-star establishment, especially regarding location and service, making it a solid choice for leisure, business travel and family stays.
Categories
Breakfast at the hotel receives frequent praise for its delicious, diverse offerings, including Japanese, Western and Chinese options and the attentive staff enhance the dining experience. Although there are suggestions to improve the variety and organization, the overall sentiment remains positive.
Similarly, the dinner experience is marked by convenience due to nearby dining options and the quality of the buffet-style dinner. However, some guests expressed a desire for more thorough cleaning and different dining options during the pandemic.
Rooms are consistently commended for their cleanliness, spaciousness and stylish interiors with many guests enjoying the soft, comfortable beds and spectacular night views. While there are occasional issues with cleanliness and dim lighting, the rooms are generally considered comfortable and enjoyable.
Cleanliness across the hotel is mostly praised, though some guests note minor issues with dust and carpet cleanliness. The staff's service earns mixed reviews; many guests find the staff polite, helpful and fluent in English, though there are instances of inefficiency and communication barriers.
Wi-Fi service is a notable point of dissatisfaction due to slow speeds and inconsistent connectivity, though it is free for guests. Parking amenities are ample but come with a relatively high fee and clearer information on rates would be beneficial.
The hotel is highly regarded by families for its spacious rooms and amenities, such as the nearby supermarket and the beautiful night views. Some families suggest adding microwaves and enhanced amenities for children.
Overall, New Otani Inn Yokohama Premium meets and often exceeds expectations for a four-star establishment, especially regarding location and service, making it a solid choice for leisure, business travel and family stays.
Family Friendly Hotel
This inn offers a solid choice for family travel, balancing convenience and comfort. It provides amenities and features that cater to both children and adults.
Hotel near Nightlife Spots
Located in Sakuragicho, the hotel is near Noge, offering access to diverse bars, restaurants, and a lively nightlife scene. It's a convenient base for exploring the entertainment options in the area.
Hotel with Free Wi-Fi
This hotel has free Wi-Fi. The convenient location and Wi-Fi access make it a practical choice.
Business Hotel
This hotel has well-equipped rooms, is stylish and has a low impact on the Earth's environment.
Accessible Hotel
This hotel provides comprehensive accessibility features including wheelchair slopes, disabled parking, elevators with braille and audio guidance, multifunctional restrooms with ostomate facilities and universal seats, disabled rooms, and wheelchair rentals.
4-Star Hotel
This hotel offers a stylish location in Yokohama, near Yokohama Landmark Tower. It features a swimming pool and 24-hour front desk service. The inn is known for its convenient location and comfortable accommodations.
Hotel with Parking
Guest Reviews
The New Otani Inn Yokohama Premium boasts an outstanding location, ideal for both sightseeing and convenience. Situated right next to JR Sakuragicho Station, the hotel offers direct access to various transportation options, making travel around Yokohama and beyond incredibly convenient. The location is integrated within the Colette Mare shopping mall, providing guests with immediate access to shops, restaurants and a supermarket. Visitors highly appreciate the proximity to major Yokohama attractions such as Minato Mirai, Nihon Maru and the Cosmo World Ferris wheel, all within easy walking distance. Many guests note the magnificent views of Yokohama's bay and nightscape from their rooms, adding to the overall appeal. The hotel serves as a perfect base for exploring the city with excellent accessibility and a plethora of amenities close by, ensuring a comfortable and enjoyable stay.
Guests at New Otani Inn Yokohama Premium frequently praise the delicious and diverse breakfast offerings. Many reviews highlight the quality and variety available at the buffet with specific commendations for the omelettes prepared by the chef and the high-quality rice. The blend of Japanese, Western and Chinese cuisine options is often noted as a positive feature. Numerous guests mention the courteous and kind breakfast staff, which adds to the overall pleasant dining experience.
However, some guests feel that the breakfast could benefit from increased variety and improved organization, as the buffet area can feel cramped and occasionally messy. Despite these criticisms, the general sentiment remains positive with many describing the breakfast as excellent and luxurious.
Several reviews point out that the breakfast price is relatively high, making it less accessible for some guests. The availability of breakfast until 10 o'clock and the measures against COVID-19 were appreciated by visitors who found these aspects reassuring and convenient.
Overall, while there are areas suggested for improvement, the breakfast at New Otani Inn Yokohama Premium is largely well-regarded for its taste, variety and the service provided by the attentive staff.
The New Otani Inn Yokohama Premium offers convenient dining options with shops and restaurants located nearby. Guests can also take advantage of the hotel's proximity to the pier and Cosmo World, making it easy to explore the area and find meal locations. While some guests expressed dissatisfaction with the limited appetizer selection due to the coronavirus situation and felt the dinner pricing was a bit high, others indicated an interest in enjoying dinner at the hotel next time. The buffet-style dinner stood out as a notable feature, though some reviews mentioned the cleaning could be more thorough after dinner preparations and the indoor dining experience was less appealing compared to eating in-room. Overall, the convenience of nearby dining options and the desire to dine at the hotel in the future presented a mixed but generally positive view on the dinner experience.
The rooms at New Otani Inn Yokohama Premium receive high praise for their cleanliness and spaciousness. Many guests found the rooms stylish, comfortable and equipped with soft and fluffy beds. The views offered are particularly noteworthy with several guests highlighting the beautiful, great and amazing night views, especially those overlooking the Yokohama Bay.
Spaciousness is a consistent theme with multiple reviews appreciating the roomy interiors, comfortable furniture and good amenities. Even for families, the rooms were considered sizable, making it easy to move around and enjoy the stay.
However, there are mixed sentiments regarding room maintenance and amenities. While many rooms were clean and well-kept, some guests noted issues with cleanliness in specific areas, such as carpets and bathrooms. Dim lighting in the rooms and limited electrical outlets by the bedside are also mentioned as minor drawbacks.
Overall, despite some areas needing improvement, the rooms at New Otani Inn Yokohama Premium generally offer a comfortable and enjoyable stay, enhanced by their spaciousness and stunning views.
At New Otani Inn Yokohama Premium, the beds seem to offer a mixed experience for guests. Many guests appreciate the comfort of the beds, often describing them as soft, fluffy and comfortable with memory foam and soft pillows contributing to a pleasant sleep. The inclusion of USB ports for charging mobile phones by the bedside is also a notable convenience.
However, there are some recurring critiques. Some guests found the beds to be a bit hard or low and the pillows, though soft, were sometimes deemed too small, making it difficult to sleep. Additionally, the extra beds available were noted to be small and not as comfortable as the main beds.
A few guests mentioned issues with the bedding itself, such as blankets and bedframes appearing worn out and bed linen that wasn’t completely closable. Cleanliness in the rooms was also flagged by some, noting issues like dust, thread scraps on the floor and stained towels.
Overall, while the beds at New Otani Inn Yokohama Premium generally receive praise for comfort, there are areas for improvement, particularly with the firmness of the beds, the size of the pillows and housekeeping.
New Otani Inn Yokohama Premium offers a mixed bag when it comes to cleanliness based on guest reviews. Many visitors found their rooms to be clean, spacious and comfortably tidy, praising the overall cleanliness of the hotel, including common areas like the hallways and lobby. Some guests appreciated the thorough cleaning and noted the modern, stylish interior that added to the hotel's appeal. The clean washrooms and bathrooms in several reviews contributed to a sense of comfort and security, aligning well with the hotel's premium branding.
However, other reviews indicate a need for improved attention to detail in the hotel's cleaning regimen. Common issues included dust on various surfaces, unclean carpets and occasional stains on furniture and fixtures. Some guests were particularly disappointed with the cleanliness of the bathrooms, mentioning dust, hair and limescale. Concerns about lingering odors from shower curtains and toilets were also noted. Furthermore, instances where personal hygiene items from previous guests were found suggested lapses in cleaning protocols.
In summary, while many guests enjoyed a pleasant and clean environment during their stay at New Otani Inn Yokohama Premium, the hotel could benefit from addressing certain cleanliness deficiencies to ensure consistently high standards.
At New Otani Inn Yokohama Premium, the experiences with the hotel staff have garnered mixed reviews. On the positive side, many guests have highlighted the kindness and politeness of the breakfast and check-out staff. The front desk staff in particular have received accolades for being accommodating with some reviews noting their efforts to change room locations as per guest requests. Additionally, the staff's English communication skills are often praised with instances of fluent communication making the check-in process smoother for international guests.
The service across various departments like the breakfast buffet and customer service has been described as good, attentive and enthusiastic. The staff generally come across as helpful, friendly and professional, providing polite and courteous service to patrons. The warm welcome extended by some staff members has left a positive impression, contributing to the overall pleasant experience at the hotel.
However, not all experiences have been favorable. There are reports of unfriendly and careless staff and some reviews pointed out that certain staff members struggled with English, which occasionally led to communication issues. There were also criticisms regarding the efficiency of the check-in process with delays and long waiting times mentioned frequently. Disappointing responses from staff when asked for directions or other information reflect a need for improvement in customer service.
Despite the discrepancies, many guests still found the overall staff interaction to be wonderful, though the hotel could benefit from addressing the identified areas of concern to enhance the guest experience further.
While staying at New Otani Inn Yokohama Premium, guests have frequently mentioned challenges with the hotel's Wi-Fi service. Reported issues include slow speeds, inconsistent connectivity and difficulty in locating the network on arrival. Some guests found the Wi-Fi quality and range to be disappointing with slow speeds making activities such as watching videos frustrating. Despite these issues, it is important to note that there is Wi-Fi available in the rooms and it is free for guests to use. However, it seems that improvements in speed and reliability would enhance the overall guest experience.
New Otani Inn Yokohama Premium offers more than 400 parking spaces, ensuring guests generally have a spot available. The parking lot itself has a spacious layout within the facility, making it convenient for maneuvering vehicles. However, guests have noted that the parking fee can be considered expensive and some find the fee structure misleading. There is a lack of proper information about parking fees both on-site and on the hotel's website, which has confused some guests about the actual costs. Despite this, there is a discount available for parking, which can help mitigate the overall expense. One downside mentioned is the parking lot's distance from the hotel and the inconvenience of needing to pay for parking each time. Nevertheless, guests can comfortably park their car at the hotel.
New Otani Inn Yokohama Premium offers a delightful stay for families, providing a range of amenities and features that cater to both children and adults. Many guests highlight the spacious rooms that comfortably accommodate families, making it easier to travel with both young children and elderly parents. Positive comments emphasize the availability of a supermarket downstairs, which is convenient for families needing quick access to various items. Some reviewers note the hotel's suitability for children, mentioning how they enjoyed the trip with their kids and found the extra beds already prepared.
Guests appreciate the beautiful night views from some rooms, which added an extra touch of satisfaction to their family experience. There are mentions of communal bath features that can be relaxing after a day of exploring the city. Despite some issues with cleanliness and limited towels, the overall experience tends to be positive with families finding their stays enjoyable and reasonably priced.
Suggestions from guests include the addition of microwaves in rooms for easy meal preparations for babies or toddlers and the provision of facial lotion and moisturizer amenities. Overall, New Otani Inn Yokohama Premium proves to be a solid choice for family travel, balancing convenience and comfort.
New Otani Inn Yokohama Premium is a hotel that excellently embodies a four-star rating. Guests have consistently rated it highly with scores like 9.00/10 and 8.00/10 and have praised both its services and amenities. The hotel’s cleanliness stands out, contributing to an overall very clean experience.
Its location is another strong point, conveniently close to tourist attractions, making it an excellent choice for travelers. Visitors have highlighted the night view from high-floor rooms as a superb aspect of their stay. With consistent evaluations of very good and superb, this hotel undeniably meets and even exceeds expectations for a four-star establishment.
New Otani Inn Yokohama Premium presents itself as a 3-star hotel with mixed feedback from guests. While some found their stay to be pleasant and acceptable, others felt that the hotel's facilities and services did not fully meet their expectations for the star rating. Feedback on cleanliness suggests that it could be improved to meet a higher standard. Despite these critiques, the hotel was generally described as passable and suitable for those anticipating a 3-star experience.
New Otani Inn Yokohama Premium boasts an excellent location, particularly for those on work-related trips, as it is conveniently situated near Sakuragi-cho station, making it easily accessible for business activities. Many guests find it to be a good option for business trips, praising its convenience and suitability for business purposes. The hotel offers well-prepared and sufficient amenities that cater to the needs of business travelers, although some guests noted that the form of these amenities feels cheap.
While the hotel serves as a solid choice for a business stay, it may not be ideal for business entertainment according to some reviews. Its convenience for transfer to Hualien is also highlighted, adding to its appeal for those with specific travel requirements. Overall, despite a few criticisms, New Otani Inn Yokohama Premium remains a practical choice for business individuals seeking accommodation in the area.
The New Otani Inn Yokohama Premium garners high praise for its accessibility and convenience, making it suitable for travelers with disabilities. Guests appreciated the location, stating it offers easy access from the nearby Sakuragicho Station and is within walking distance of the Minato Mirai area's main attractions and live venues. The hotel's connectivity makes reaching Kamakura, Tokyo, Yamashita Park and Harbor View Park straightforward using the Minatomirai Line.
The rooms, described as clean with excellent blackout curtains and fluffy towels, include new air purifiers, providing a comfortable and healthy environment. Despite the lighting being somewhat dim in the rooms, the overall cleanliness and amenities enhance the stay. Additionally, guests found it helpful to have a leisurely morning with breakfast until 10 am and check-out by 12 pm.
Though some found the entrance challenging to locate and the elevator somewhat confusing, the effort is rewarded by the hotel's advantageous position near the harbor and tourist spots. The New Otani Inn Yokohama Premium comes highly recommended for its accessibility, convenience and comfortable accommodations.
Location Show Map
Location
Breakfast
However, some guests feel that the breakfast could benefit from increased variety and improved organization, as the buffet area can feel cramped and occasionally messy. Despite these criticisms, the general sentiment remains positive with many describing the breakfast as excellent and luxurious.
Several reviews point out that the breakfast price is relatively high, making it less accessible for some guests. The availability of breakfast until 10 o'clock and the measures against COVID-19 were appreciated by visitors who found these aspects reassuring and convenient.
Overall, while there are areas suggested for improvement, the breakfast at New Otani Inn Yokohama Premium is largely well-regarded for its taste, variety and the service provided by the attentive staff.
Dinner
Rooms
Spaciousness is a consistent theme with multiple reviews appreciating the roomy interiors, comfortable furniture and good amenities. Even for families, the rooms were considered sizable, making it easy to move around and enjoy the stay.
However, there are mixed sentiments regarding room maintenance and amenities. While many rooms were clean and well-kept, some guests noted issues with cleanliness in specific areas, such as carpets and bathrooms. Dim lighting in the rooms and limited electrical outlets by the bedside are also mentioned as minor drawbacks.
Overall, despite some areas needing improvement, the rooms at New Otani Inn Yokohama Premium generally offer a comfortable and enjoyable stay, enhanced by their spaciousness and stunning views.
Beds
However, there are some recurring critiques. Some guests found the beds to be a bit hard or low and the pillows, though soft, were sometimes deemed too small, making it difficult to sleep. Additionally, the extra beds available were noted to be small and not as comfortable as the main beds.
A few guests mentioned issues with the bedding itself, such as blankets and bedframes appearing worn out and bed linen that wasn’t completely closable. Cleanliness in the rooms was also flagged by some, noting issues like dust, thread scraps on the floor and stained towels.
Overall, while the beds at New Otani Inn Yokohama Premium generally receive praise for comfort, there are areas for improvement, particularly with the firmness of the beds, the size of the pillows and housekeeping.
Cleanliness
However, other reviews indicate a need for improved attention to detail in the hotel's cleaning regimen. Common issues included dust on various surfaces, unclean carpets and occasional stains on furniture and fixtures. Some guests were particularly disappointed with the cleanliness of the bathrooms, mentioning dust, hair and limescale. Concerns about lingering odors from shower curtains and toilets were also noted. Furthermore, instances where personal hygiene items from previous guests were found suggested lapses in cleaning protocols.
In summary, while many guests enjoyed a pleasant and clean environment during their stay at New Otani Inn Yokohama Premium, the hotel could benefit from addressing certain cleanliness deficiencies to ensure consistently high standards.
Staff
The service across various departments like the breakfast buffet and customer service has been described as good, attentive and enthusiastic. The staff generally come across as helpful, friendly and professional, providing polite and courteous service to patrons. The warm welcome extended by some staff members has left a positive impression, contributing to the overall pleasant experience at the hotel.
However, not all experiences have been favorable. There are reports of unfriendly and careless staff and some reviews pointed out that certain staff members struggled with English, which occasionally led to communication issues. There were also criticisms regarding the efficiency of the check-in process with delays and long waiting times mentioned frequently. Disappointing responses from staff when asked for directions or other information reflect a need for improvement in customer service.
Despite the discrepancies, many guests still found the overall staff interaction to be wonderful, though the hotel could benefit from addressing the identified areas of concern to enhance the guest experience further.
Wi-Fi
Parking
Family
Guests appreciate the beautiful night views from some rooms, which added an extra touch of satisfaction to their family experience. There are mentions of communal bath features that can be relaxing after a day of exploring the city. Despite some issues with cleanliness and limited towels, the overall experience tends to be positive with families finding their stays enjoyable and reasonably priced.
Suggestions from guests include the addition of microwaves in rooms for easy meal preparations for babies or toddlers and the provision of facial lotion and moisturizer amenities. Overall, New Otani Inn Yokohama Premium proves to be a solid choice for family travel, balancing convenience and comfort.
4 Star
Its location is another strong point, conveniently close to tourist attractions, making it an excellent choice for travelers. Visitors have highlighted the night view from high-floor rooms as a superb aspect of their stay. With consistent evaluations of very good and superb, this hotel undeniably meets and even exceeds expectations for a four-star establishment.
3 Star
Business
While the hotel serves as a solid choice for a business stay, it may not be ideal for business entertainment according to some reviews. Its convenience for transfer to Hualien is also highlighted, adding to its appeal for those with specific travel requirements. Overall, despite a few criticisms, New Otani Inn Yokohama Premium remains a practical choice for business individuals seeking accommodation in the area.
Accessible
The rooms, described as clean with excellent blackout curtains and fluffy towels, include new air purifiers, providing a comfortable and healthy environment. Despite the lighting being somewhat dim in the rooms, the overall cleanliness and amenities enhance the stay. Additionally, guests found it helpful to have a leisurely morning with breakfast until 10 am and check-out by 12 pm.
Though some found the entrance challenging to locate and the elevator somewhat confusing, the effort is rewarded by the hotel's advantageous position near the harbor and tourist spots. The New Otani Inn Yokohama Premium comes highly recommended for its accessibility, convenience and comfortable accommodations.
No, New Otani Inn Yokohama Premium doesn't have any pool.
No, a spa isn't available at New Otani Inn Yokohama Premium.
No, New Otani Inn Yokohama Premium doesn't allow dogs.
Yes, parking facilities are available at New Otani Inn Yokohama Premium.
No, New Otani Inn Yokohama Premium doesn't have a gym.
Location Show Map
More Options
