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Summary of reviewsExtended Stay America Suites - Boston - Marlborough offers a strategic location that appeals to a wide range of travelers, with convenient access to restaurants, shops, entertainment, major highways, and local attractions like UMass Memorial Hospital and convention centers. Guests appreciate the peaceful and beautiful surroundings, making it a fitting choice for families, event goers, and shopping enthusiasts.
The hotel boasts clean and spacious rooms equipped with full kitchens and ample storage, providing an apartment-like feel that is ideal for longer stays. Guests praise the comfortable beds and the homey ambiance, ensuring good value for money with its accommodations. Staff members, often mentioned by name, enhance the guest experience with their dedication, friendliness, and the warm, welcoming atmosphere they create, frequently going above and beyond to meet guests' needs.
Parking at the hotel is described positively, with free and plentiful spaces that accommodate larger vehicles, contributing to easy, hassle-free access. Family-friendly features such as in-room kitchens and laundry facilities add to the hotel's practicality, offering a suitable base for families visiting nearby attractions or using the hotel as a long-term residence.
Despite overall satisfaction, certain areas have been noted for improvement. The breakfast offerings are minimal, not meeting some guests' expectations for a more substantial meal. Cleanliness and maintenance issues, including unpleasant odors and outdated furnishings, have detracted from the experience for some visitors. Noise disturbances, particularly from neighboring rooms and the parking lot, along with concerns about bed comfort and occasional bedbugs, highlight areas for enhancement.
In summary, Extended Stay America Suites - Boston - Marlborough provides good value accommodations with a welcoming atmosphere, particularly excelling in location, room functionality, and staff service, while leaving room for improvements in breakfast options and overall maintenance.
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