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Summary of reviewsPlaza Hotel Winterthur enjoys an enviable location in the heart of Winterthur's old town, offering guests easy access to the train station, shops, restaurants, the Christmas market and cultural landmarks. Its central placement is ideal for both leisure and business travelers with public transport options readily available. The vibrant yet peaceful urban setting, coupled with quiet, spacious rooms offering picturesque views of the old town, enhances the appeal of this well-connected hotel.
The breakfast experience is mixed. While some guests appreciated its richness, variety and the convenience of in-room service with excellent coffee, others found the options limited and the cost high relative to the offerings. Issues with breakfast availability and logistics due to COVID-19 also detracted from the experience for some guests.
Rooms at the hotel are consistently praised for their spaciousness, modern furnishings and cleanliness. Guests appreciate the ample storage space, comfortable beds, large cupboards and practical amenities such as refrigerators and pod coffee machines. The bathrooms earn specific acclaim for their size and modernity. A few concerns, such as occasional overheating and the absence of individual air conditioning units, are noted but do not significantly detract from the overall positive impression.
Cleanliness at Plaza Hotel Winterthur is generally highlighted as a strong point with most rooms described as spotless and well-maintained. However, some inconsistency in housekeeping services is reported with occasional issues upon arrival.
The staff at the hotel receive overwhelmingly positive feedback for their friendliness, helpfulness and dedication. Receptionists and cleaning staff are often commended for their excellent service, although some guests experienced challenges with staff availability and a lack of personal interaction due to contactless check-in and check-out procedures.
The hotel’s Wi-Fi service generally meets guests' needs with stable and effective connectivity, though a few have experienced weak signals and slow speeds in certain rooms.
For those interested in Winterthur's nightlife, the hotel's location is perfect, surrounded by bars and terraces that create a lively atmosphere, particularly on weekends. However, light sleepers should note that street-facing rooms can be noisy due to late-night revelry.
Finally, the beds at Plaza Hotel Winterthur are frequently praised for their comfort, though some guests have mentioned discomfort with the pillows and bedding specifics. Overall, the beds contribute to a restful stay.
In summary, Plaza Hotel Winterthur is a top choice for visitors seeking a centrally located, well-connected and comfortable stay in Winterthur with high marks for its rooms, staff and urban setting. Some improvements in breakfast variety, housekeeping consistency and noise management could further enhance the guest experience. Show more
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3-Star Hotel
Located just one stop from Winterthur main station, this hotel offers convenience and accessibility. It provides comfortable rooms and a range of amenities suitable for both business and leisure travelers. It features a fitness center and a restaurant.
Hotel for Honeymoon
Family Friendly Hotel
Hotel near Nightlife Spots
Accessible Hotel
Room Types
Comfort Double RoomThese rooms come with soundproofed windows, a cooling system, a king size bed, a modern bathroom, a flat-screen TV, and a bathroom with shower. Free WiFi is provided.
Rooms with twin beds are available on request.
Junior SuiteThis junior suite comes with soundproofed windows, a cooling system, a king size bed and a separate seating area. It features a flat-screen TV with international cable channels. The bathroom has a bathtub and a separate shower. Free Wi-Fi is provided.
Deluxe Double RoomThese spacious rooms come with soundproofed windows, a cooling system, a king size bed with 2 mattresses, and a modern flat-screen TV. Free WiFi is provided.
Family RoomThis family room comes with soundproofed windows, a cooling system, 3 beds, and a modern flat-screen TV with international channels. Free Wi-Fi is provided.
Comfort Single RoomOffering free toiletries, this single room includes a private bathroom with a walk-in shower and a hairdryer. The single room offers soundproof walls, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a flat-screen TV with cable channels.
Family Room with separate BedroomOffering free toiletries, this family room includes a private bathroom with a walk-in shower and a hairdryer. The family room has carpeted floors, a seating area with a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, as well as a wardrobe. The unit has 2 beds.
Guest Reviews
7.9
Good
Location
Nestled in the heart of Winterthur's old town, Plaza Hotel Winterthur boasts an enviable location that guests consistently praise. The hotel’s strategic central placement makes it a short walk from the train station, surrounded by pedestrian streets and lively city attractions. Visitors appreciate the convenience of staying at a spot where everything is within walking distance, including shops, restaurants, the Christmas market and the old barracks.
Guests highlight the ease of accessing public transport with buses and the central station nearby, ensuring smooth travel throughout the city. The proximity to cultural landmarks and main streets adds to the appeal, making it an ideal base for both leisure and business travelers.
Many describe the surroundings as vibrant yet peaceful with spacious, quiet rooms despite the bustling area outside. The views from the rooms, especially those overlooking the old town, are noted to be picturesque and add an extra layer of charm to the stay.
Overall, the central, well-connected location of Plaza Hotel Winterthur, combined with its pleasant urban setting, positions it as a top choice for those looking to explore all that Winterthur has to offer.
Breakfast
The breakfast experience at Plaza Hotel Winterthur has received mixed reviews from guests. On a positive note, several guests praised the breakfast as very rich, great, honorable and generous with one highlighting a diverse breakfast buffet and others mentioning good selections of fruits, cheese, eggs and yogurt. Some guests appreciated the convenience of having breakfast served in their room, often describing it as a delightful experience, particularly with the excellent coffee and varied items.
However, there are notable areas where the breakfast service falls short. Some guests found the options limited, mentioning that there could be more variety or something warm apart from eggs. The cost of breakfast was often cited as high relative to the offerings with some describing it as expensive or overpriced. The logistics of breakfast delivery, confined to the room due to COVID-19, were also a point of contention for a few guests with some feeling that the service didn't match their expectations or the price paid.
Additionally, there were issues with availability—several guests noted they booked with breakfast included but found no breakfast available upon arrival. Some of these bookings were further marred by the hotel not providing a designated breakfast area or only offering breakfast outside the room or nearby, occasionally leading to unsatisfactory experiences.
Overall, while the quality of the breakfast itself and the in-room service were appreciated by some, others felt improvements could be made in terms of variety, cost and availability to enhance the overall experience.
Rooms
The rooms at Plaza Hotel Winterthur receive consistently positive feedback from guests. Many highlight the spaciousness and modern furnishings, noting that rooms are large enough to comfortably accommodate two people and their luggage. Cleanliness is another strong point with numerous reviews emphasizing the pristine condition of both the rooms and bathrooms. Guests appreciate the features and amenities provided, including large cupboards, refrigerators and pod coffee machines. The beds are frequently described as very comfortable, contributing to a restful stay.
Several reviews mention that the rooms are extremely quiet, which adds to the overall comfort. The bathrooms receive specific praise for their size and modernity with some guests noting large showers or luxurious features. Reviews also appreciate the practicality and functionality of the rooms, mentioning ample storage space and well-thought-out layouts.
However, a few points of concern are mentioned, such as occasional issues with overheating and the absence of individual air conditioning units in the rooms. Despite this, the overall sentiment is one of satisfaction with guests feeling well accommodated by the spacious, clean and well-equipped rooms. The design and location of the hotel further enhance the experience, making Plaza Hotel Winterthur a highly recommended choice for travelers.
Beds
Guests at Plaza Hotel Winterthur frequently praised the hotel's beds for their high level of comfort. Many commented on the cozy, comfortable and very comfy mattresses, highlighting the good bed size and generally positive experiences with the bedding. The bedding and mattresses were consistently described as very good and really good. However, there were a few critical remarks regarding some specifics; some guests noted discomfort with the pillows, challenges with bed setup and dissatisfaction with the narrow blanket and polystyrene sheets. Despite these minor issues, the overall sentiment suggested that guests typically found the beds to be a comfortable part of their stay.
Cleanliness
The Plaza Hotel Winterthur generally receives high marks for its cleanliness. Guests frequently praise the hotel for being very clean with everything appearing new and well-equipped. Many visitors find the rooms to be cozy, well-maintained and spotlessly clean. The bed, in particular, is often noted to be clean and comfortable, contributing to a pleasant stay. The hotel's check-in process is also described as flawless, adding to the overall positive experience.
However, some reviews indicate inconsistencies in the hotel's housekeeping services. Occasionally, rooms are not as clean as expected upon arrival with some areas found dusty and certain essential items like the bathroom and floors sometimes overlooked. Complaints include specific issues such as hair on the bathtub and mattresses, a toothbrush glass with toothpaste residue for an extended period and garbage on the carpet.
Despite these intermittent issues, the majority of feedback about the rooms highlights them as being very clean and satisfactory, ensuring most guests enjoy a comfortable and hygienic stay.
Staff
The Plaza Hotel Winterthur receives overwhelmingly positive feedback regarding its staff, often praised for their friendliness, helpfulness and dedication. Guests frequently highlighted the excellent reception and accommodating nature with several specifically mentioning the kindness of the host-owners and the competence of the cleaning staff. Words like super friendly, exceptionally friendly and very nice repeatedly appear, painting a picture of a team that genuinely cares about guest satisfaction.
However, some reviews pointed out challenges related to staff availability. There were instances where the hotel was closed during weekends and reception was not occupied with some guests encountering a ghost hotel experience. The transition to contactless check-in and check-out, while described as uncomplicated, left some visitors missing the personal interactions that enhance the hospitality experience.
Despite these occasional inconveniences, the dedication of the staff was clear with reports of employees going above and beyond, such as a woman interrupting her break to assist with check-in. This commitment ensures that guests generally have a welcoming and supportive encounter at the Plaza Hotel Winterthur.
Wi-Fi
The Plaza Hotel Winterthur generally offers very good and stable Wi-Fi, capable of supporting multiple devices effectively. Many guests have praised the Wi-Fi for being powerful, enhancing their stay with reliable internet access. However, some visitors have experienced issues, such as weak and slow connections, particularly in certain rooms. In a few cases, guests reported intermittent reception and slow speeds, indicating variability in the Wi-Fi service's consistency. Despite these occasional problems, the overall sentiment towards the Wi-Fi service tends to be positive, suggesting it meets the needs of most travelers.
Nightlife
Plaza Hotel Winterthur offers a strategic location for those wanting to immerse themselves in the vibrant nightlife of the city. The hotel is surrounded by various bars and terraces, contributing to a lively atmosphere that extends late into the night. Its proximity to pedestrian streets and a central passage provides easy access to the heart of Winterthur's social scene. Guests have noted that the nightlife is bustling with plenty of street activity and music, especially on weekends.
However, it's important to be aware that the energetic nightlife does come with a downside—noise. For rooms facing the street, the sound of music, revelers and traffic can be quite prominent, sometimes making it difficult to sleep until the early hours. While this makes the hotel an excellent choice for night owls and party enthusiasts, light sleepers might find the constant background noise less accommodating.
No, Plaza Hotel Winterthur doesn't have any pool.
No, a spa isn't available at Plaza Hotel Winterthur.
No, Plaza Hotel Winterthur doesn't allow dogs.
No, parking facilities aren't available at Plaza Hotel Winterthur.