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Summary of reviewsHilton Garden Inn Wilkes-Barre is widely praised for its exceptional location near Interstate 81, making it a convenient base for travel and exploration of local attractions, dining options, and shopping centers. The hotel is recognized for its cleanliness and modern, well-appointed rooms that offer comfortable and restful accommodations. Guests appreciate the friendly and accommodating staff, whose professional service enhances the overall experience. The breakfast receives high marks for its variety and quality, though not automatically included in every stay.
Visitors find the beds predominantly comfortable, ensuring a restful experience, despite some varying individual preferences. The hotel is pet-friendly, providing a welcoming environment for guests traveling with their canine companions. The property maintains a neat and organized atmosphere, contributing to a peaceful and comfortable retreat. Hilton Garden Inn Wilkes-Barre stands out as a reliable choice for travelers, offering a blend of affordability and comfort with modern amenities. Its location, cleanliness, and attentive staff solidify its status as a beloved destination in Wilkes-Barre. Show more
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Dog Friendly Hotel
This hotel welcomes both dogs and cats, and provides grassy areas for pet use on the property. It allows 2 pets up to 75 lbs for an additional fee.
Accessible Hotel
While specific accessibility features are not detailed in the provided information, Hilton Garden Inn properties typically offer accessible room options and features as part of the Hilton brand standards.
3-Star Hotel
Offers comfortable rooms and a range of amenities, including an on-site restaurant and bar. Its location provides easy access to local attractions.
Hotel Taking Steps Towards Sustainability
Hotel with Gym
Room Types
King RoomThis room features a refrigerator, microwave and work desk.
Queen Room with Two Queen BedsThis room features a refrigerator, microwave and work desk.
King Room - Hearing AccessThe spacious double room provides air conditioning, a tea and coffee maker, heating, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Queen Room with Two Queen Beds and Accessible Tub - Mobility AccessThe quadruple room provides air conditioning, a tea and coffee maker, heating, as well as a flat-screen TV with cable channels. The unit offers 2 beds.
King Room Mobility Access with Roll In Shower The spacious double room offers air conditioning, a tea and coffee maker, heating and a flat-screen TV with cable channels. The unit offers 2 beds.
Queen Room with Two Queen Beds - Hearing AccessThis quadruple room is air-conditioned and features a flat-screen TV with cable channels, a tea and coffee maker and heating. The unit offers 2 beds.
King Room with Sofa Bed - Non-SmokingThis quadruple room is air-conditioned and has a flat-screen TV with cable channels, a tea and coffee maker and heating. The unit has 2 beds.
Guest Reviews
8.3
Very Good
Location
Nestled conveniently near Interstate 81, the Hilton Garden Inn Wilkes-Barre boasts an exceptional location that serves travelers well, whether they are making a brief pit stop on a long journey or attending events in the area. The hotel positions itself as a hub of convenience, being just a stone's throw away from a multitude of dining options, shopping centers, and prominent local attractions like the Mohegan Sun Arena and the F.M. Kirby Center.
Guests find the ease of access particularly advantageous with major highways nearby and diverse eateries within walking distance, providing an array of choices to suit varied tastes. This location serves as a solid base for those aiming to explore local amenities or simply enjoy a comfortable night's rest without straying too far from the main arterial roads.
The hotel's proximity to nationally recognized shops and restaurants ensures that everything one could need is conveniently close, enhancing the experience for both short and longer stays. While the immediate area surrounding the hotel is more commercial than scenic, the practicality of its location is highly appreciated by visitors. Adding to the positive feedback, guests also commend the Hilton Garden Inn Wilkes-Barre for its cleanliness, comfortable accommodations, and courteous staff.
Breakfast
Hilton Garden Inn Wilkes-Barre offers a well-regarded breakfast experience that receives praise for its variety and quality. Guests appreciate the extensive choices available, describing it as delightful and phenomenal. The breakfast includes freshly cooked dishes and made-to-order options, with some considering it the best hotel breakfast they've encountered. Many note the breakfast as a great value for a minimal additional charge, and some suggest prepaying for it to save money. However, it's important to clarify that breakfast isn't automatically included with every stay, which leads to some disappointment for guests expecting a complimentary offering. While some guests find the cost of the $14.95 buffet reasonable, others feel it could have offered more, especially compared to free breakfasts elsewhere. The dining area is noted for its cleanliness, and the staff at breakfast receive positive feedback for their service. Despite a few mixed sentiments about pricing and some service experiences, the breakfast at Hilton Garden Inn Wilkes-Barre generally leaves guests satisfied and well-fed.
Rooms
At the Hilton Garden Inn Wilkes-Barre, guests consistently highlight the impressive cleanliness and spaciousness of the rooms. Many describe the rooms as very clean, bright, and well-designed, with comfortable beds that contribute to a restful stay. The hotel staff receives high praise for being friendly and helpful, enhancing the overall guest experience. The rooms are noted for their modern features, including ample outlets and USB ports, making them convenient for travelers. Despite some reports of occasional noise and dated furniture, the ongoing renovations promise updated and appealing accommodations. The hotel's location is another plus, being conveniently close to various stores and restaurants. Overall, guests appreciate the quiet, comfortable, and welcoming atmosphere of the Hilton Garden Inn Wilkes-Barre.
Beds
The beds at Hilton Garden Inn Wilkes-Barre have garnered a mix of reviews from guests, predominantly leaning towards the positive side. Many visitors have praised the beds for being comfortable, with several describing them as very comfortable, comfy, or even excellent. The bedding, smoother and more comfortable compared to other hotels, adds to the overall positive experience of restfulness. While the majority found the beds and pillows to provide satisfactory comfort, it's worth noting that preferences vary, as some guests mentioned the beds were a bit hard or the pillows too flimsy. Nevertheless, the hotel seems to appeal broadly with its firm yet soft mattresses, ensuring a restful stay for most guests.
Cleanliness
Hilton Garden Inn Wilkes-Barre consistently impresses guests with its unwavering commitment to cleanliness and comfort. Visitors frequently commend the hotel for maintaining an immaculate environment, highlighting the spotless condition of the rooms which are both modern and well-presented. The property itself is well-kept, offering a welcoming atmosphere that contributes to a comfortable stay. Reviews often describe the hotel as exceptionally clean and quiet, making it an ideal location for a peaceful retreat. The accommodating nature of the staff further enhances the experience, as they are noted for being helpful and pleasant. Conveniently located in an area bustling with shopping and dining options, the hotel pairs its commendable cleanliness with a great location, promising a seamless blend of relaxation and convenience. With consistently positive feedback regarding its neat and organized facilities, Hilton Garden Inn Wilkes-Barre stands out as a reliable choice for travelers prioritizing cleanliness and comfort.
Staff
At the Hilton Garden Inn Wilkes-Barre, guests consistently praise the hotel’s staff for their outstanding demeanor and professional service. The team is described as friendly, accommodating, and extremely welcoming, creating a warm and inviting atmosphere for travelers. The front desk personnel, in particular, receive high commendations for being super friendly and helpful, always ready to assist with any needs or inquiries. Across all departments, the staff is attentive, courteous, and professional, ensuring guests feel cared for throughout their stay. While a few comments mention challenges with the cleaning staff, the overwhelming sentiment underscores that the employees are the hotel’s best asset. Their attentive service — whether at reception or during breakfast — leaves guests with a lasting impression of dedicated hospitality and genuine kindness, embodying what one expects from a stay at a Hilton Garden Inn.
3 Star
Nestled in the charming area of Wilkes-Barre, the Hilton Garden Inn stands out as a reliable and comfortable choice for travelers. Guests frequently highlight the cleanliness and comfort of the rooms, complemented by a welcoming and friendly staff. This hotel has earned a reputation as a go-to spot in the area, praised for its appealing ambiance and reliable service. The availability of modern amenities, such as the option to log onto Netflix, adds a pleasant touch to the experience. Offering economic value, it strikes a balance between comfort and affordability, ensuring a satisfying stay with the usual creature comforts expected from a Hilton Garden Inn. Despite some isolated moments of disappointment, many find this to be their favorite place to stay, cementing its status as a beloved gem in Wilkes-Barre.
Dog Friendly
The Hilton Garden Inn Wilkes-Barre stands out as a welcoming haven for pet owners, offering pet-friendly accommodations at an additional fee. Travelers have appreciated the ease with which they can stay at this hotel while journeying with their canine companions, making it a convenient choice for those heading north. The hotel provides a dedicated area for pets to roam, with well-maintained outdoor spaces that enhance the overall experience for both guests and their furry friends. Visitors have noted the hotel's attractive indoor and outdoor environments, which contribute to a pleasant stay. The friendly staff further enhance the pet-friendly experience, ensuring a warm and accommodating atmosphere. Moreover, the hotel's location presents numerous nearby shopping and dining options, adding extra convenience for guests exploring the area. Overall, Hilton Garden Inn Wilkes-Barre effectively combines comfort and practicality for pet owners seeking a reliable and pleasant stay.
No, Hilton Garden Inn Wilkes-Barre doesn't have any pool.
No, a spa isn't available at Hilton Garden Inn Wilkes-Barre.
Yes, Hilton Garden Inn Wilkes-Barre welcomes dogs.
No, parking facilities aren't available at Hilton Garden Inn Wilkes-Barre.