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Summary of reviewsComfort Inn & Suites Wilkes Barre - Arena consistently impresses with its prime location, cleanliness and friendly staff. The hotel is conveniently situated right off major highways, making it ideal for visitors to Wilkes University or local events. This central location ensures easy access to dining, shopping and other essential facilities, further enhanced by features like fast elevators, easy parking and well-maintained rooms.
Guests appreciate the full breakfast offering, which includes a variety of hot and cold options such as eggs and sausages. The breakfast setup is generally appealing and convenient, although there's room for improvement in terms of variety and quality of certain items. Despite occasional crowding, the breakfast experience is largely positive.
The rooms are clean, comfortable and modern, receiving high praise for their tidiness and inviting atmosphere. Guests highlight the comfortable beds and convenient amenities, although a few found the room size smaller than expected. The hotel's commitment to cleanliness extends to all areas, including the bathrooms and common spaces, contributing to a pleasant and restful environment.
The staff at Comfort Inn & Suites Wilkes Barre - Arena are frequently commended for their friendliness, helpfulness and efficiency. Their excellent customer service and problem-solving skills enhance the overall positive experience, making guests feel welcome and well-cared for.
While experiences with the pool are mixed, many guests enjoy its cleanliness and warm temperature. However, availability and functionality can occasionally be a concern. The beds generally receive high marks for comfort, though some minor issues with pillows and pull-out couches are noted.
In summary, Comfort Inn & Suites Wilkes Barre - Arena offers a well-located, clean and comfortable stay with excellent service, making it a reliable choice for travelers in the area. Show more
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Categories
Dog Friendly Hotel
This hotel is pet-friendly.
Business Hotel
This hotel is centrally located and provides essential amenities for business travelers. It offers a practical and comfortable stay.
Hotel with Parking
This hotel offers free parking. It is located near the arena and provides comfortable accommodations.
Accessible Hotel
This hotel has facilities for disabled guests and offers a 1 King Bed Suite Non-Smoking Accessible room type. Accessible parking is provided for guests.
Hotel with Rooms With Jacuzzi / Hot-tub
Hotel for Honeymoon
Hotel with Swimming Pool
Heated Pool Indoor Pool
Hotel with Gym
Hotel with Indoor Pool
Hotel with Heated Pool
Room Types
King Room - Disability Access/Non-SmokingThis room features a flat-screen cable TV, ironing facilities and a work area. It is also equipped for the hearing and seeing impaired.
Standard King Room - Non-Smoking Equipped with a microwave and small refrigerator, this room offers a cable TV, ironing facilities and a work area.
King Room - Non-SmokingEquipped with a microwave and small refrigerator, this spacious room offers cable TV, ironing facilities and a work area.
King Suite - Non-SmokingEquipped with a microwave and small refrigerator, this suite offers a flat-screen cable TV, ironing facilities a coffee machine. A sofa bed and work area is included.
Queen Room with Two Queen Beds - Non-SmokingEquipped with a microwave and small refrigerator, this room offers cable TV, ironing facilities and a work area.
Suite with Spa BathEquipped with a microwave and small refrigerator, this suite offers cable TV, ironing facilities and a work area. A coffee machine is also included.
King Suite with Sofa Bed - Non-SmokingThis double room's standout feature is the hot tub. The spacious double room offers air conditioning, a seating area, as well as a private bathroom featuring a walk-in shower and a bath or a shower. The double room's kitchenette, which features a refrigerator and a microwave, is available for cooking and storing food. The double room provides a sofa, a carpeted floor, heating, as well as a flat-screen TV with cable channels. The unit offers 2 beds.
King Suite - Accessible/Non-SmokingThis suite is comprised of a flat-screen TV with cable channels and a private bathroom.
Guest Reviews
8.2
Very Good
Location
Comfort Inn & Suites Wilkes Barre - Arena boasts an ideal location that consistently receives high praise from its guests. Conveniently positioned right off major highways, including I-81, the hotel offers easy access and quick connections to various parts of Wilkes Barre. It's a prime spot for those visiting Wilkes University, nearby friends on David Drive or attending events at local venues.
The setting is near essential facilities such as dining options, shopping centers and gas stations, making it especially suitable for travelers looking for convenience. Guests commend the fast elevator, easy parking and the overall cleanliness of the rooms. The friendly and helpful staff further enhance the overall positive experience. The hotel's central location ensures that almost everything one might need is within easy reach, making it an excellent choice for a comfortable stay in Wilkes Barre.
Breakfast
The breakfast at Comfort Inn & Suites Wilkes Barre - Arena garners generally positive remarks with many appreciating the full breakfast offering compared to typical continental options at other hotels. Reviewers often noted a good variety of hot and cold foods, including eggs, sausages and breakfast sandwiches available at the front desk, making breakfast suitable for different preferences. The freshness of food was well-received with hot items served hot and cold items served cold.
Guests found the setup convenient with some highlighting the ideal arrangement and appetizing appearance. However, comments about needing improvements were present as well, suggesting more variety in cereal, yogurt and higher quality dishes. A few reviews mentioned that while the breakfast was good, it wasn’t always what one might expect from a hot breakfast.
Crowding and limited options appeared as minor issues but didn’t overshadow the generally positive experiences. Overall, the breakfast was considered to be quite good with room for enhancements, making it a satisfying start to the day for most travelers.
Rooms
The Comfort Inn & Suites Wilkes Barre - Arena has garnered positive feedback from guests, particularly for its clean, comfortable and modern rooms. The consistent cleanliness and tidiness of the rooms have been highlighted with many appreciating the fresh and inviting atmosphere. Beds are frequently described as very comfortable, ensuring a restful night's sleep.
While most rooms have been praised for their size, a few guests found them smaller than expected but still decent and comfortable. The convenience of having the sink located outside the bathroom was a notable plus for some. Hot water for showers and well-functioning climate control contribute further to the comfort.
Overall, the combination of well-maintained and welcoming rooms, coupled with modern amenities, makes this hotel a reliable choice for travelers seeking comfort and cleanliness.
Beds
At Comfort Inn & Suites Wilkes Barre - Arena, guests frequently praised the comfort of the beds, describing them mostly as very comfortable and conducive to a good night's sleep. The hotel maintains a high standard of cleanliness, adding to the overall comfort of the stay. While the majority of feedback about the beds is positive, there are minor criticisms regarding the small and uncomfortable pillows and the mattress in the pull-out couch. Overall, the beds were a highlight in the guests' experiences, offering a restful and comfortable sleep.
Cleanliness
The Comfort Inn & Suites Wilkes Barre - Arena consistently receives high praise for its cleanliness. Guests note that the property is well-kept with common spaces and rooms being extremely clean and well-maintained. The bathrooms, hallways and even the whole facility leave visitors impressed with their pristine condition. Guests frequently mention the clean, comfortable environment paired with a friendly and welcoming staff, making their stay enjoyable. The combination of cleanliness and courteous service contributes to a positive experience with the hotel being described as clean every time. The calm and quiet atmosphere further enhances the overall satisfaction of guests seeking a restful stay in a spotless setting.
Staff
Guests consistently praise the staff at Comfort Inn & Suites Wilkes Barre - Arena for being friendly, helpful and accommodating. The personnel at the front desk are frequently highlighted for their kindness and efficient service with specific mentions of their willingness to quickly resolve any issues and fulfill guests' needs. The staff's excellent customer service and respectful demeanor contribute to a welcoming atmosphere, enhancing the overall experience. Guests describe encounters with employees as pleasant with particular appreciation for their attentiveness and willingness to go the extra mile. The clean rooms and wonderful accommodations further underscore the positive impact of the hotel's well-regarded staff.
Pool
Guests of Comfort Inn & Suites Wilkes Barre - Arena have shared mixed experiences regarding the hotel's pool. Positively noted, many appreciated the warm temperature and cleanliness of the pool with several describing it as a nice, indoor facility of great size. Some guests enjoyed using it during their stay. However, there were instances where the pool was either unavailable or not functioning as expected with some mentioning restrictions on the number of users at a time. Additionally, one review mentioned issues with the TV in the pool area. Overall, while the pool generally receives praise for its warmth and cleanliness, availability and functionality have been occasional concerns.
Yes, Comfort Inn & Suites Wilkes Barre - Arena has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Comfort Inn & Suites Wilkes Barre - Arena.