Mercure Brisbane King George Square is highly regarded for its prime location in the heart of Brisbane's CBD. Guests enjoy easy access to Queen Street Mall, King George Busway, Roma Street Train Station and various attractions including shops, restaurants, museums and landmarks like Brisbane City Hall and South Bank. The hotel's rooftop bar and pool offer a relaxing retreat with stunning city views, while families and business travelers alike appreciate the convenient proximity to public transportation and key city areas.
The breakfast service at Goldfinch restaurant receives widespread praise for its quality and variety, featuring fresh and delicious offerings such as house-made beans and exceptional muesli. While some find the breakfast costly, most agree it provides good value and is a delightful start to the day, enhanced by friendly and helpful staff.
Dinner experiences are generally positive with many guests highlighting the in-house pizza and the excellent coffee at Goldfinch. The ambiance and attentive service add to the dining pleasure, despite some feeling the meals were overpriced and the menu limited.
Room cleanliness and comfort gain mixed feedback. Many guests appreciate the clean, comfortable and spacious rooms equipped with necessary amenities. However, some guests note that the rooms appear dated with issues like worn furniture, stale smells and inconsistent cleanliness. Despite these flaws, the professional and welcoming reception staff contribute positively to the guests' experience.
The cleanliness of the hotel is generally well-maintained with praise for the tidy and comfortable setups, although there are some concerns about dusty surfaces, stained carpets and mould in bathrooms.
The standout feature of the hotel is its exceptional staff, who are frequently praised for their warmth, professionalism and eagerness to assist, significantly enhancing the overall guest experience. Although the WiFi service draws some criticism for its slow, inconsistent connection and additional charges, the attentive staff's efforts are often acknowledged and appreciated by the guests.
The gym is well-equipped, clean and considered convenient, despite its small size and occasional issues like non-functioning air conditioning. The rooftop pool offers fantastic city views and is a hit with families, though its size and maintenance require improvement.
Parking services are efficient but the high cost and limited onsite space often frustrate guests. The hotel's location provides excellent access to Brisbane's nightlife with numerous dining and entertainment options close by, though the hotel bars occasionally close.
The beds are particularly praised for their comfort, enhancing the overall stay experience. However, some guests find the pillows lacking in support.
Overall,
Mercure Brisbane King George Square offers a comfortable and convenient base for exploring Brisbane with commendable staff and various onsite amenities. While there are areas needing improvement, guests generally have a positive experience, making it a popular choice for visitors.