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Summary of reviewsSouth Sands Hotel is lauded as an exceptional seaside retreat, offering a serene environment right on the beach with stunning sea views and beautiful sunsets. Its prime location, just steps from the sandy shore, is frequently praised for both its beauty and tranquility, making it an ideal spot for seaside walks and nature trails. Guests appreciate the hotel's cleanliness, ample parking and proximity to dining options, adding to its convenience and appeal.
The breakfast at South Sands Hotel receives overwhelmingly positive feedback with guests highlighting the wide variety of delicious cooked and continental options. Fresh, high-quality ingredients, generous portions and friendly staff contribute to a delightful start to the day. Despite minor mentions of occasional delays and a desire for an earlier start time, the breakfast experience is a standout feature.
Dinner at the hotel's RockSalt restaurant is also highly praised, known for its superb, well-presented meals and diverse menu catering to various dietary needs. Guests commend the fresh ingredients, generous portions and attentive service. While some isolated issues with specific dishes were noted, the overall dining experience is celebrated for its quality, ambiance and beachfront setting.
The rooms at South Sands Hotel are consistently described as clean, comfortable and beautifully decorated with many offering stunning sea views. Guests appreciate the modern decor, high-quality bed linens and well-appointed bathrooms, although some rooms, particularly in the annex or attic, are noted to be smaller. Despite minor maintenance issues, the rooms generally provide a warm and welcoming atmosphere.
The hotel's cleanliness is exemplary with both rooms and communal areas maintaining high standards. Daily room servicing and well-kept facilities contribute to a comfortable stay. The staff at South Sands Hotel are frequently praised for their friendliness, professionalism and willingness to go above and beyond, enhancing the overall guest experience.
While the Wi-Fi at South Sands Hotel is generally satisfactory and appreciated for being free, some guests experience connectivity issues in certain areas like the annex. However, the friendly staff and overall amenities compensate for these occasional drawbacks.
Parking at the hotel is highly regarded for its convenience, safety and ample availability. Guests find the easy access to parking facilities a stress-free aspect of their stay.
Families find South Sands Hotel particularly accommodating, praising the spacious and clean family rooms, friendly staff and convenient amenities like extra beds and cribs. The hotel's location and breakfast options further contribute to a family-friendly environment.
The comfort of the beds receives mixed reviews with many guests finding them comfortable and conducive to a good night's sleep, while others report issues with mattress quality. Despite these differences, the hotel's overall cleanliness and fresh linens are frequently acknowledged.
South Sands Hotel surpasses typical expectations for a three-star establishment, offering a cozy, modern atmosphere with recent high-standard refurbishments. While some areas could benefit from minor improvements, the hotel's cleanliness, welcoming staff and overall quality generally exceed its three-star rating.
In summary, South Sands Hotel provides a relaxing, picturesque retreat with excellent service, delicious food and comfortable accommodations, making it a highly recommended destination for a seaside getaway. Show more
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Categories
Accessible Hotel
The hotel offers accessible rooms and facilities with no steps to hinder movement, making rooms generally easy to reach for those with mobility issues. A lift is available.
3-Star Hotel
South Sands Hotel is a great choice for those looking for a high-standard three-star experience. It offers comfortable accommodation and sea or woodland views.
Hotel near Golf Courses
Family Friendly Hotel
Room Types
Twin RoomThese twin rooms each include an en suite bathroom with a bath or a shower, a tea/coffee tray, and a TV.
Double Room with Sea ViewThese newly renovated Sea View Rooms include an en-suite bathroom with a bath or shower, tea and coffee making facilities, mini fridge/bar and a T.V.
Double RoomOffering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. This double room has a tea and coffee maker, a wardrobe, flat-screen TV with satellite channels, as well as chocolate for guests. The unit has 1 bed.
Basic double room – Ground floor (Annex)Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room has a tea and coffee maker, a wardrobe, flat-screen TV with satellite channels, as well as chocolate for guests. The unit has 1 bed.
Basic double room – First floorOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room offers a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor and a flat-screen TV with satellite channels. The unit has 1 bed.
Guest Reviews
8.4
Very Good
Location
Nestled in a serene corner, South Sands Hotel boasts an enviable position right on the beach, offering stunning sea views and beautiful sunsets. The location is frequently lauded as perfect with just a few steps separating guests from the sandy shore. The peacefulness of the area is a notable highlight, providing a quiet escape from the busyness of nearby Weston-super-Mare, which is accessible within a short drive or a scenic walk.
Guests appreciate the proximity to both the beach and nature, making it an ideal spot for seaside walks and nature trails. The views are consistently described as exceptional with many rooms offering unrestricted sea vistas, adding to the tranquil ambiance. The hotel's strategic placement opposite the beach ensures that the calming sounds of the sea are never far away.
Besides its picturesque setting, the hotel is admired for its cleanliness, welcoming staff and ample parking facilities. A variety of dining options are available nearby, including on-site restaurants and local fish and chip shops, enhancing the overall convenience.
South Sands Hotel's location is undeniably a major draw, catering perfectly to those looking for a relaxing seaside retreat with easy access to the calm waters and the natural beauty of the area.
Breakfast
South Sands Hotel's breakfast offerings have garnered overwhelmingly positive feedback from guests, highlighting a variety of aspects that contribute to a delightful start to their day. The majority describe the breakfast as excellent, amazing and phenomenal with numerous mentions of the wide selection of both cooked and continental options. Full English breakfasts, eggs Benedict, smoked salmon and American pancakes are among the favorites that guests appreciated.
Many reviews specifically note the freshness and quality of the ingredients and the generous portions served. The food is described as delicious and superb and the availability of gluten-free options is particularly commended. There is also praise for the lovely presentation and the friendly, accommodating staff who enhance the breakfast experience.
However, there are a few mentions of inconsistencies, such as occasional overcooked items, delays in service and specific dishes not meeting expectations. Some guests also expressed a desire for an earlier start to the breakfast service, as it begins at 8:30 am, which may not suit those with early plans.
Despite these minor critiques, the overall sentiment is one of satisfaction with many guests looking forward to returning for more of the delicious and varied breakfast offerings. The beautiful location of the hotel and the stunning sea views from the breakfast area add to the exceptional experience, making it a highly recommended feature of South Sands Hotel.
Dinner
The South Sands Hotel offers a remarkable dining experience that guests frequently praise. Nestled on the beach, the hotel’s restaurant consistently produces delicious, well-presented meals that are highly regarded for their quality. Guests particularly commend the diverse menu that caters to various dietary needs, including gluten-free options. The RockSalt restaurant within the hotel receives glowing reviews for its superb and amazing food, characterized by fresh and high-quality ingredients.
Despite some isolated comments about overcooked roast potatoes and a few dinners that didn’t meet expectations, the general consensus highlights fantastic dining options, great seafood and a pleasant atmosphere. The service is often described as attentive and accommodating, enhancing the overall dining experience. Many guests appreciate the reasonable pricing and the varied, interesting menu that includes delightful dishes such as haddock with poached eggs on muffins and brisket with cheddar nuggets.
The dinner portions are noted to be generous and the restaurant’s ambiance is generally inviting, although some felt it lacked atmosphere at times. The evening meals, including those at the RockSalt restaurant, stand out for their quality and presentation, prompting many guests to dine in the restaurant multiple nights. Overall, the dining experience at South Sands Hotel is highly recommended for its fantastic food, excellent service and beautiful beachfront setting.
Rooms
At South Sands Hotel, guests consistently praise the cleanliness and quality of the accommodations. Rooms are described as exceptionally clean, comfortable and beautifully decorated with high-quality bed linens and modern decor being common highlights. Many rooms boast spaciousness and bright, airy environments, often providing stunning sea views that add to the overall charm of the stay. Well-appointed bathrooms, sometimes featuring underfloor heating and luxurious toiletries, enhance guest comfort.
Several guests appreciate the personal touches offered by the hotel, such as private parking, birthday surprises with balloons and prosecco and complementary drinks upon arrival. The presence of amenities like fridges, plenty of power outlets, free Wi-Fi and cozy seating areas further contribute to a pleasant experience.
However, some reviews mention that certain rooms, particularly those in the annex or attic, can be on the smaller side. Issues like thin walls, noisy fridges and minor maintenance needs were also noted by a few guests. Despite these occasional drawbacks, the general consensus is that South Sands Hotel offers a warm, welcoming atmosphere with elegant, comfortable and well-maintained rooms that cater to most travelers' needs.
Beds
The beds at South Sands Hotel receive mixed reviews from guests, yet, the general sentiment leans towards the positive. Many guests describe the beds as comfortable with some even noting that they slept like a log in the big, comfy beds. Several reviewers specifically mentioned the beds being large and equipped with a selection of pillows, which added to their overall comfort.
On the other hand, there are repeated complaints about the beds' quality with some guests finding them extremely uncomfortable due to issues such as lumpy mattresses, noisy springs and beds being too firm or hard. A few guests pointed out specific problems like twin mattresses pushed together without a mattress cover and the presence of uncomfortable ridges in the middle of the bed.
Despite these issues, the hotel’s efforts to maintain cleanliness and provide fresh bed linens are frequently acknowledged. Many guests still found the beds to be very comfy and relaxing, contributing positively to their short stay at the hotel. For those who were fortunate to have a pleasant experience, the comfort of the beds significantly enhanced their overall stay.
Cleanliness
South Sands Hotel is lauded for its exemplary cleanliness, consistently meeting high standards across various areas. The rooms are frequently described as spotless, very clean and modern, ensuring guests feel comfortable and at ease. Both the communal areas and bathrooms uphold this high standard, contributing to a glistening, immaculate environment. Daily room servicing and attention to hygiene practices further enhance the hotel's reputation for cleanliness.
The hotel's decor is fresh and well-maintained, adding to the overall appeal. Guests appreciate the clean, comfortable settings and the general ambiance of relaxation and tranquility. Even the outdoor areas and linen are kept pristine, underscoring the hotel’s commitment to providing a sanitary and pleasant stay. Some comments note minor issues like the need for attention to shower facilities and occasional musty smells, but these are vastly outnumbered by the praise for the cleanliness and maintenance of the property.
In summary, South Sands Hotel impresses with its rigorous cleaning standards, making it an ideal choice for visitors prioritizing hygiene and comfort during their travels.
Staff
The South Sands Hotel has garnered extensive praise for its exemplary staff. Numerous guests have highlighted the friendly, helpful and accommodating nature of the team, consistently describing them as welcoming and professional. From the reception to the restaurant, the staff’s courteous and efficient service has made a positive and lasting impression.
Many guests appreciated the staff's attentiveness and willingness to go above and beyond, often noting their warm, smiling faces and approachable demeanor. Whether it’s the helpful and chatty interactions that kept children entertained or the thoughtful assistance provided to guests with special needs, the staff at South Sands Hotel are commended for their kindness and dedication.
A few standout mentions include personalized service for welcoming guests, efficiently organized reception staff and several references to specific team members like Vicky and Jess, who made notable impacts. Despite a handful of isolated complaints about disorganization or rudeness, the overwhelming sentiment is one of exceptional service.
Overall, the staff’s professionalism and genuine care significantly enhance the guest experience, making the South Sands Hotel a place where visitors feel valued and at home.
Wi-Fi
South Sands Hotel offers a varied experience when it comes to its Wi-Fi. The majority of reviews point towards a satisfactory and often commendable performance in most areas. Guests frequently describe the Wi-Fi as good, decent or adequate with some even highlighting it as powerful, incredibly fast and perfect. The hotel provides free Wi-Fi, which many guests appreciated as a nice bonus. However, there are occasional mentions of poor connectivity and issues within specific areas of the hotel, like the annex, where Wi-Fi isn't available. Some guests noted slow speeds, less reliability or intermittent performance. Despite these instances, the overall consensus leans towards a positive internet experience, aligning with what one might expect from a high-quality hotel. The friendly staff and free amenities further enhance the overall stay at South Sands Hotel.
Parking
South Sands Hotel is highly regarded for its ample and convenient parking options. Guests frequently highlight the abundant parking spaces available on-site with many appreciating the free parking provided by the hotel. The car park's proximity to the main entrance has been remarked upon for its convenience, making it easy for guests to park and access their rooms effortlessly.
Parking is described as safe and secure, contributing to a stress-free stay. Many guests also note the large and well-maintained parking area, which is clean and well-lit, ensuring a positive experience even after dark. During peak periods, the parking can become limited, adding some hassle to finding a spot, but overall, the hotel manages to accommodate most guests' needs.
For those seeking a hassle-free stay with excellent parking facilities, South Sands Hotel provides ample, convenient and free parking options, making it a favorable choice for travelers with vehicles.
Family
Situated in a stunning location right across from the beach, South Sands Hotel is a haven for families, offering an array of amenities designed to cater to both young children and adults. The hotel prides itself on its welcoming and friendly staff, who go out of their way to make kids feel special and ensure that families feel right at home.
The family rooms are a notable highlight, praised for their spaciousness and cleanliness. Many guests appreciate the extra beds and cribs provided, making it convenient for families with young children. The decor is particularly appealing to young families with touches that enhance the overall warm and inviting atmosphere.
In addition to its family-friendly accommodations, the hotel offers a great selection at breakfast, which is another plus for families starting their day. The location is ideal for those who enjoy outdoor activities with easy access to beach walks and other nearby attractions.
The family-oriented environment, coupled with supportive and helpful staff, makes South Sands Hotel a top recommendation for a family getaway. Whether planning a family event or a casual stay, the hotel offers good value and memorable experiences, ensuring guests of all ages have a great time.
3 Star
South Sands Hotel presents a cozy and modern atmosphere that surpasses the typical expectations of a three-star establishment. The hotel, noted for its fresh feel and recent high-standard refurbishments, stands out for providing a significantly better experience than what is typically expected for its rating. The décor is appealing and the hotel offers an overall lovely experience marked by cleanliness and welcoming staff.
Guests frequently remark on the excellent quality for a three-star rating, highlighting the comfort of the beds and the inviting restaurant space. The property, being relatively new, maintains a clean and fresh environment. However, while the hotel outperforms its three-star classification in many areas, some guests feel that improvements in attention to detail could elevate it to a four-star rating.
It's worth mentioning that some amenities one might expect at a higher price point, such as a swimming pool, fitness center, air conditioning and in-room internet, are not available. Despite these minor drawbacks, the hotel offers three-star comfort with pricing that aligns with its level of service and amenities. The South Sands Hotel is a great choice for those looking for a high-standard three-star experience during their travels.
Business
South Sands Hotel offers facilities that cater to basic business needs, including respectable internet connectivity and adequate workspaces. The staff is notably accommodating, especially towards business travelers with late check-ins, ensuring a seamless experience. Although the conference rooms are not up to the highest standards, they are adequate for quick meetings. The hotel’s business center and meeting facilities are commendable, providing a good environment for work-related activities.
However, it is worth noting that breakfast starts at 8:30 AM, which may be too late for those on a tight business schedule. While the dining room staff are exceptional and contribute to a pleasant stay, the late breakfast time and the occasional difficulty in obtaining a VAT receipt may be inconvenient for business travelers. Overall, South Sands Hotel meets the essential requirements for a business trip, although it appears to cater more to the leisure market.
Accessible
South Sands Hotel presents a mixed picture regarding accessibility for guests with disabilities. The hotel does offer accessible rooms and facilities and there are no steps to hinder movement, making rooms generally easy to reach for those with mobility issues. The lift functions well and the transport into Weston is accessible, which can be convenient for guests looking to explore the area.
However, there are several areas where the hotel could improve. There is no wheelchair access to the restaurant, no disabled parking bays and no general disabled access to the hotel, which might pose significant obstacles for guests using wheelchairs. Some reviews highlighted accessibility issues, indicating that the hotel is not particularly disabled-friendly.
Despite these challenges, the hotel's welcoming and helpful staff seem keen to accommodate accessibility requests. The overall cleanliness and the working WiFi add to the convenience for all guests, although the hotel could certainly benefit from addressing these accessibility shortcomings to ensure a more inclusive experience.
No, South Sands Hotel doesn't have any pool.
No, a spa isn't available at South Sands Hotel.
No, South Sands Hotel doesn't allow dogs.
No, parking facilities aren't available at South Sands Hotel.