Aquastar Inn is highly regarded for its advantageous location, offering guests close proximity to Westerly's top attractions in Rhode Island. The inn's setting near a busy highway allows for easy access to beaches, state parks, and a variety of dining and shopping options, all while maintaining a serene and tranquil atmosphere on its beautifully landscaped grounds. This combination of convenience and peacefulness makes the inn an ideal choice for visitors seeking both relaxation and exploration.
The guest rooms at Aquastar Inn are frequently praised for their cleanliness, spaciousness, and well-maintained condition. Many rooms have undergone recent renovations, providing a fresh and updated environment equipped with amenities like large refrigerators, tables, and desks. Visitors often highlight the comfortable beds, which contribute to a restful experience. While there are occasional discrepancies between room conditions and online depictions, many guests find their accommodations satisfactory, particularly in newly refurbished rooms.
Cleanliness is a hallmark of Aquastar Inn, with guests consistently appreciating the immaculate state of the rooms and common areas, including the inviting pool area. The hotel's ongoing remodeling efforts enhance the overall guest experience, and the service often exceeds expectations, thanks to daily room maintenance that adds a touch of comfort during longer stays.
A key strength of Aquastar Inn is its exceptional staff, noted for their welcoming, accommodating, and attentive nature. Guests frequently commend the staff for their friendly demeanor and willingness to address any concerns, contributing significantly to a memorable and pleasant stay.
The pool at Aquastar Inn is another standout feature, admired for its cleanliness and tranquil garden setting. The warm water and proximity to the beach add to its appeal, making it a favored amenity among guests. While there are occasional mentions of the pool requiring cleaning, it remains a highlight of the property.
Overall, the beds at the inn generally receive positive feedback for their comfort and clean appearance, though a few guests have encountered issues with discomfort or worn conditions. Combined with the friendly service and clean rooms, the beds contribute to the overall favorable experience at Aquastar Inn, making it a desirable destination for travelers.
Old Town Inn is a boutique island inn that offers guests a perfect location, just far enough from the main roads to enjoy a peaceful setting, but still close enough to restaurants and attractions. Guests can enjoy a delicious and home cooked breakfast every morning, made-to-order just the way they like it with a variety of options to choose from. The rooms are big, updated and well-furnished with comfortable beds and nice bathrooms, exceeding guests' expectations with their beauty and cleanliness. The hotel also offers a cozy living room, fireplace, piano, large TV, board games and access to a back patio and yard. The Old Town Inn is exceptionally clean with immaculate accommodations and attention to detail in everything they do. The staff is exceptional with warm hospitality, attentiveness and stellar customer service. The hotel is especially great for families with kids with outdoor spaces perfect for relaxation, family-style breakfast and a warm and welcoming environment. The beds are also very comfortable, ensuring total sleep comfort for the guests. Overall, the Old Town Inn offers a comfortable and stylish retreat.
The Red Roof Inn Mystic - New London offers a convenient location for travelers with easy access to I-95 and proximity to local attractions such as Ocean Beach State Park, Mohegan Sun and the Coast Guard Academy. Its strategic placement near restaurants, stores, casinos and the ferry makes it a practical choice for both business and leisure visitors. Pet-friendly policies and friendly front desk associates further enhance the guest experience.
Room quality, however, is mixed. Some guests find the rooms clean, comfortable and quiet with suitable basic amenities for the value. Yet, many report that the rooms are outdated and require significant maintenance. Issues range from musty odors and cigarette smells to mold, clogged sinks, broken furnishings and stained carpets. Problems extend to the bathrooms with frequent reports of rust, mold and malfunctioning toilets. Severe issues like leaking refrigerators, non-functional air conditioning and the presence of rodents have also been noted. The inconsistency of room amenities, such as the presence of microwaves and mini-refrigerators, adds to the dissatisfaction.
The general cleanliness of the property also receives predominant criticism. While some mention clean linens and towels, many highlight dirty carpets, moldy rooms and a general lack of property maintenance. The presence of roaches and an overall rundown appearance further contribute to the negative reviews on cleanliness.
Staff reviews are divided; many guests commend the friendly, respectful and helpful service from the staff, especially the front desk associates. However, experiences vary with reports of some staff being rude, unaccommodating or unprofessional, leading to mixed feelings about the level of customer service.
The hotel's WiFi service is particularly criticized for its unreliability with numerous guests experiencing connectivity issues and finding the service spotty and unsecure.
Opinions about the beds are also mixed. While some guests find them comfortable, others complain about hard or uncomfortable beds, dirty or stained bedding and poor quality pillows. These issues significantly impact the comfort of the stay.
In conclusion, while the Red Roof Inn Mystic - New London benefits from a prime location and some friendly staff interactions, substantial improvements in room maintenance, cleanliness and WiFi connectivity are essential to enhance the overall guest experience.