Comfort Inn & Suites West Springfield
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Summary of reviewsComfort Inn & Suites receives generally positive reviews from its guests, highlighting several key aspects of their stay. The hotel's location is noted for its convenience and strategic placement near major attractions such as the Basketball Hall of Fame and Six Flags. The proximity to dining options, shopping centers, and major highways enhances the accessibility and attractiveness of the location. Despite its industrial setting, the area remains quiet and safe, providing a peaceful environment for guests.
The breakfast offerings at Comfort Inn & Suites are praised for their variety and quality, with hot and cold options including omelets, sausages, and a popular self-cook waffle station. Although the breakfast room can sometimes be cramped, guests generally leave satisfied and appreciative of the attentive service.
The rooms are widely regarded as clean and comfortable, featuring amenities such as coffee makers, microwaves, and fridges. The spaciousness and coziness of the rooms contribute to a restful stay, with newly furnished interiors enhancing the modern feel. While some guests mention minor issues with room size and climate control, the overall ambiance is positive.
Cleanliness is a standout feature, with the hotel maintaining spotless rooms, lobbies, and bathrooms, thanks to dedicated cleaning staff. This contributes to an overall pleasant experience, along with friendly and helpful staff who are praised for their professionalism and ability to enhance guest experiences.
While the WiFi service receives mixed reviews, with some guests finding it strong and reliable and others experiencing interruptions, the hotel's commitment to offering free internet is noted. The pool facilities are another highlight, providing a clean and well-maintained space for relaxation, much appreciated by families.
Guests frequently commend the comfortable beds and high-quality bedding, enhancing the sleep experience. While some reviews mention maintenance issues such as broken items and cracked tiles, the hotel generally meets expectations for cleanliness and comfort, making it a solid choice for travelers seeking reliable accommodation.
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The breakfast offerings at Comfort Inn & Suites are praised for their variety and quality, with hot and cold options including omelets, sausages, and a popular self-cook waffle station. Although the breakfast room can sometimes be cramped, guests generally leave satisfied and appreciative of the attentive service.
The rooms are widely regarded as clean and comfortable, featuring amenities such as coffee makers, microwaves, and fridges. The spaciousness and coziness of the rooms contribute to a restful stay, with newly furnished interiors enhancing the modern feel. While some guests mention minor issues with room size and climate control, the overall ambiance is positive.
Cleanliness is a standout feature, with the hotel maintaining spotless rooms, lobbies, and bathrooms, thanks to dedicated cleaning staff. This contributes to an overall pleasant experience, along with friendly and helpful staff who are praised for their professionalism and ability to enhance guest experiences.
While the WiFi service receives mixed reviews, with some guests finding it strong and reliable and others experiencing interruptions, the hotel's commitment to offering free internet is noted. The pool facilities are another highlight, providing a clean and well-maintained space for relaxation, much appreciated by families.
Guests frequently commend the comfortable beds and high-quality bedding, enhancing the sleep experience. While some reviews mention maintenance issues such as broken items and cracked tiles, the hotel generally meets expectations for cleanliness and comfort, making it a solid choice for travelers seeking reliable accommodation.
Hotel with Swimming Pool
The hotel includes an indoor pool, providing a consistent option for guests to enjoy swimming. This amenity enhances the stay for those seeking aquatic recreation.
Heated Pool Indoor Pool
3-Star Hotel
This hotel offers recreational amenities including a fitness center and a seasonal outdoor pool. It also offers comfortable rooms and good service.
Hotel for Honeymoon
Hotel with Parking
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Comfort Inn & Suites boasts a convenient and strategic location, tailored to meet diverse guest needs. A prime spot for attending local events, the hotel is ideally situated near several key attractions, including the Basketball Hall of Fame and Six Flags. Its proximity to major highways makes it easily accessible, offering effortless connectivity for travelers. Guests find themselves within easy reach of various dining options, shopping centers, and the Holyoke Mall, enhancing the overall convenience of the stay. Despite being close to I-91, the neighborhood maintains a quiet and safe atmosphere, providing a restful retreat. While nestled in an industrial area, the location remains appealing for those preferring a peaceful environment, away from the hustle and bustle. The hotel serves as a quiet sanctuary with ample amenities nearby, making it a practical choice for visitors seeking comfort and accessibility.
Comfort Inn & Suites has garnered praise for its breakfast offerings, with many guests highlighting the delicious and varied selection. Reviews often mention the abundance of choices available, including omelets and breakfast sausages, which are consistently hot and satisfying. Guests appreciate the inclusion of both hot and cold options, such as pancakes, sausages, eggs, cereals, yogurts, and the popular self-cook waffle station.
The breakfast is described as better than expected and superior to similar accommodations, with a continental breakfast that surpasses the traditional offering by providing more substantial options like eggs and sausages. Staff interactions are generally positive, with remarks on their helpfulness and attentiveness in maintaining the breakfast area.
However, some guests have noted minor drawbacks such as the breakfast room being somewhat cramped and occasionally lacking enough seating during peak times. Despite these occasional inconveniences, the overall sentiment remains positive, with many guests leaving satisfied and ready for their day.
Comfort Inn & Suites offers a generally positive experience with its rooms, according to guest reviews. Many guests appreciate the cleanliness, with numerous mentions of rooms being very clean, updated, and well-equipped with basic necessities like a coffee maker, microwave, and fridge. The rooms are often described as spacious and comfortable, providing a cozy atmosphere for a restful stay. Some suites come with separate living areas and kitchens, adding to the convenience for families or those on extended visits.
Guests frequently highlight the comfortable beds and the quietness of the accommodations, contributing to an overall peaceful experience. Newly furnished interiors and recent renovations are noted, enhancing the aesthetic appeal and modern feel of the rooms. The property maintains a safe environment, with clean common areas and friendly, helpful staff always ready to assist guests.
However, it's worth noting that some guests found issues with room size, lighting, and cooling/heating systems, which occasionally detracted from the experience. Despite these minor drawbacks, the relaxing atmosphere and satisfying room amenities seem to be the defining features of Comfort Inn & Suites, ensuring a comfortable stay for travelers.
At the Comfort Inn & Suites, the majority of guests have expressed satisfaction with their sleeping experience, thanks to the consistently comfortable beds and pillows. Numerous reviews highlight the exceptional comfort of the beds, with some guests describing their experiences as akin to sleeping on clouds or in the most comfortable bed ever. Many guests also appreciated the quality of the bedding with soft sheets, lightweight duvets, and divine pillows contributing to a restful night's sleep. Although a few guests have noted discrepancies in firmness and quality, with occasional remarks about soft or old mattresses, the overall consensus leans heavily towards a favorable sleep environment. The combination of clean and well-maintained bedding further enhances the positive experience, suggesting that the hotel prioritizes guest comfort in their accommodation offerings.
Comfort Inn & Suites provides a consistently clean and comfortable experience for its guests. Praise for cleanliness is a recurring theme, with many visitors noting the spotless condition of the rooms, lobby, and bathrooms. The hotel is described as very clean, with well-maintained facilities that ensure a pleasant stay. The cleaning staff are commended for their dedication, contributing to an overall positive impression of the hotel’s upkeep. Alongside the cleanliness, guests appreciate the comfortable accommodations, including clean and spacious rooms with cozy beds that contribute to a restful night's sleep.
While there are mentions of some areas like hallways being dim and the hotel needing an upgrade, the overall ambiance remains positive with clean and quiet spaces allowing for relaxation. Additionally, the recent renovations seem to have positively impacted the experience, modernizing the rooms and keeping everything updated. The friendliness and helpfulness of the staff further enhance the stay, with many reviews highlighting their courteous nature. For those traveling with families, the pool area is noted as clean, providing a nice amenity for leisure.
Despite isolated remarks regarding odors on certain floors or issues in specific areas, the majority of feedback underscores Comfort Inn & Suites as a well-maintained choice for travelers seeking a clean and convenient accommodation option.
The reviews for Comfort Inn & Suites highlight the hotel's staff as one of its standout features. Guests frequently praise the team for being friendly, accommodating, and efficient. Many describe the staff as welcoming and courteous, creating a pleasant atmosphere throughout their stay. Specific mentions of the front desk's helpfulness and the delightful service during breakfast suggest that the staff goes above and beyond to enhance guest experiences. Instances of exceptional assistance are noted, with some staff recognized for their quick problem-solving and accommodating nature, even offering upgrades or additional amenities when needed. Overall, the positive sentiment is overwhelmingly clear, with guests frequently complimenting the team's friendliness, professionalism, and willingness to offer support during their visit.
Traveling to Comfort Inn & Suites offers guests a mixed experience when it comes to the connectivity provided by the hotel's WiFi service. Some visitors appreciate the availability of free internet, noting that the WiFi signal is notably strong and reliable, which can enhance their online activities during their stay. However, feedback also includes instances where the WiFi is described as slow, and guests experienced interruptions in service. These mixed reviews suggest that while many guests find the connectivity suitable for their needs, some encounter issues that could be improved to ensure greater satisfaction. Overall, the hotel's approach to offering complimentary WiFi indicates a commitment to convenience, yet it also presents an opportunity for enhancement in consistency and speed.
Guests at Comfort Inn & Suites have generally enjoyed the hotel's pool facilities, finding them to be a highlight of their stay. The indoor pool and hot tub were frequently praised for being clean, well-maintained, and relaxing, making them a great spot to unwind after a long day. Families appreciated the pool as a fun and enjoyable feature for children. Many guests noted the convenience of having the pool and hot tub side by side and enjoyed the extended hours until 10:00 pm. The addition of a sauna was also a welcome surprise for some visitors. The pool area received frequent commendations for its cleanliness and maintenance, aside from a few mentions of cleanliness concerns and occasional closures. Overall, the pool and accompanying spa amenities emerged as a significant positive aspect of the stay at Comfort Inn & Suites.
Comfort Inn & Suites offers a solid, basic accommodation option that generally satisfies those seeking a comfortable stay. Guests appreciated the clean and modern feel of the hotel, along with a good atmosphere that made for an overall pleasant experience. The breakfast provided was noted as decent, which can be a convenient start for the day. While some reviews suggest that maintenance issues such as broken items and cracked tiles can occur, those staying for just one night found it to be adequate. Despite minor drawbacks, the hotel seems to meet basic expectations for cleanliness and comfort.
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Location
Breakfast
The breakfast is described as better than expected and superior to similar accommodations, with a continental breakfast that surpasses the traditional offering by providing more substantial options like eggs and sausages. Staff interactions are generally positive, with remarks on their helpfulness and attentiveness in maintaining the breakfast area.
However, some guests have noted minor drawbacks such as the breakfast room being somewhat cramped and occasionally lacking enough seating during peak times. Despite these occasional inconveniences, the overall sentiment remains positive, with many guests leaving satisfied and ready for their day.
Rooms
Guests frequently highlight the comfortable beds and the quietness of the accommodations, contributing to an overall peaceful experience. Newly furnished interiors and recent renovations are noted, enhancing the aesthetic appeal and modern feel of the rooms. The property maintains a safe environment, with clean common areas and friendly, helpful staff always ready to assist guests.
However, it's worth noting that some guests found issues with room size, lighting, and cooling/heating systems, which occasionally detracted from the experience. Despite these minor drawbacks, the relaxing atmosphere and satisfying room amenities seem to be the defining features of Comfort Inn & Suites, ensuring a comfortable stay for travelers.
Beds
Cleanliness
While there are mentions of some areas like hallways being dim and the hotel needing an upgrade, the overall ambiance remains positive with clean and quiet spaces allowing for relaxation. Additionally, the recent renovations seem to have positively impacted the experience, modernizing the rooms and keeping everything updated. The friendliness and helpfulness of the staff further enhance the stay, with many reviews highlighting their courteous nature. For those traveling with families, the pool area is noted as clean, providing a nice amenity for leisure.
Despite isolated remarks regarding odors on certain floors or issues in specific areas, the majority of feedback underscores Comfort Inn & Suites as a well-maintained choice for travelers seeking a clean and convenient accommodation option.
Staff
Wi-Fi
Pool
3 Star
Yes, Comfort Inn & Suites West Springfield has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Comfort Inn & Suites West Springfield.
No, Comfort Inn & Suites West Springfield doesn't allow dogs.
Yes, parking facilities are available at Comfort Inn & Suites West Springfield.
No, Comfort Inn & Suites West Springfield doesn't have a gym.
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