Hilton West Palm Beach
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Summary of reviewsThe Hilton West Palm Beach consistently impresses guests with its exceptional location, friendly staff and standout amenities. The hotel's prime location near Rosemary Square ensures close proximity to numerous shops, restaurants, galleries and entertainment venues, making it ideal for those looking to explore the local scene. The easy access to the airport with a free shuttle service further adds to its convenience.
Guests generally enjoy the breakfast buffet with many complimenting the array and quality of the food. However, some have remarked on the high price and found the experience lacking in comparison to the cost. Service during breakfast has received mixed reviews with some guests praising the staff's efforts while others suggested improvement.
The rooms at Hilton West Palm Beach are often described as comfortable, beautifully decorated and clean, offering spacious accommodations. Despite a few comments about dated decor and room size concerns, the overall ambiance and cleanliness of the rooms receive high marks from many visitors. Guests also appreciate the hotel's cleanliness overall, noting the well-maintained property and inviting atmosphere.
The staff stands out for their friendliness and helpfulness, creating a welcoming environment for guests. Words such as "super friendly," "amazing," and "very accommodating" are frequently used to describe the team's approach, particularly the reception staff.
The hotel's pool area is a major highlight, lauded for its fantastic atmosphere, family-friendly environment and attentive staff. The on-site bar and restaurant by the pool add to its appeal, providing a convenient and enjoyable experience for guests seeking relaxation.
While the parking situation has elicited some mixed feedback due to the high cost of valet services, the efficient management of the service when prearranged is noted. Guests appreciate the comfortable beds, consistently praised for their quality and contributing to a restful night's sleep, though some have found the pull-out couches less satisfactory.
Overall, Hilton West Palm Beach offers a blend of ideal location, excellent service and enjoyable amenities, making it a popular choice for both leisure and business travelers.
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Guests generally enjoy the breakfast buffet with many complimenting the array and quality of the food. However, some have remarked on the high price and found the experience lacking in comparison to the cost. Service during breakfast has received mixed reviews with some guests praising the staff's efforts while others suggested improvement.
The rooms at Hilton West Palm Beach are often described as comfortable, beautifully decorated and clean, offering spacious accommodations. Despite a few comments about dated decor and room size concerns, the overall ambiance and cleanliness of the rooms receive high marks from many visitors. Guests also appreciate the hotel's cleanliness overall, noting the well-maintained property and inviting atmosphere.
The staff stands out for their friendliness and helpfulness, creating a welcoming environment for guests. Words such as "super friendly," "amazing," and "very accommodating" are frequently used to describe the team's approach, particularly the reception staff.
The hotel's pool area is a major highlight, lauded for its fantastic atmosphere, family-friendly environment and attentive staff. The on-site bar and restaurant by the pool add to its appeal, providing a convenient and enjoyable experience for guests seeking relaxation.
While the parking situation has elicited some mixed feedback due to the high cost of valet services, the efficient management of the service when prearranged is noted. Guests appreciate the comfortable beds, consistently praised for their quality and contributing to a restful night's sleep, though some have found the pull-out couches less satisfactory.
Overall, Hilton West Palm Beach offers a blend of ideal location, excellent service and enjoyable amenities, making it a popular choice for both leisure and business travelers.
Hotel Taking Steps Towards Sustainability
This hotel is LEED Certified, indicating its adherence to high standards in green building and operation. It holds multiple third-party sustainability certifications, including a Green Key Global Eco-Rating, ISO 14001:2015 for environmental management, ISO 50001:2018 for energy management, and ISO 9001:2015 for quality management systems. The hotel offers guests eco-friendly transportation through its complimentary Circuit electric vehicle shuttle service.
Certifications:
Green Key Global (greenkeyglobal.com)
Answers last updated by our editors
Hotel for Honeymoon
Hilton West Palm Beach is often mentioned as a romantic hotel and is located near downtown attractions. It offers upscale Jacuzzi suites and resort-style amenities.
Hotel with Swimming Pool
Hilton West Palm Beach has a large outdoor pool with a sundeck, ideal for relaxation. The hotel is centrally located and offers convenient access to city attractions.
Heated Pool Outdoor Pool
Business Hotel
This hotel provides world-class business accommodations and resort-style amenities. It's directly connected to the Palm Beach County Convention Center and offers flexible meeting and event spaces. The hotel also has convenient downtown walkability and an airport shuttle.
Hotel with Parking
The Hilton offers parking facilities, making it a convenient option for travelers. It is also well-reviewed and provides a range of amenities.
EV charging stations
Accessible Hotel
This hotel features a wheelchair-accessible pool and common bathrooms, along with an accessible concierge desk. It offers accessible rooms and suites, including options with hearing accessible amenities like visual fire alarms and door/phone alerts. The hotel also provides accessible routes to its restaurants, registration desk, fitness center, and business center.
Hotel with Gym
Offers a state-of-the-art fitness center with modern equipment and weekly fitness classes. Guests can enjoy the convenience of staying on top of their fitness goals during their visit. The hotel also features an outdoor pool and is located near shopping, dining, and entertainment options.
Hotel with EV Charging Stations
Offering EV charging stations, this Hilton hotel caters to travelers with electric vehicles. The hotel provides a comfortable stay with convenient access to local attractions.
4-Star Hotel
Connected to the Palm Beach County Convention Center, this hotel features an outdoor pool, a spa tub, and on-site dining options. Its central location offers easy access to downtown West Palm Beach and nearby attractions.
Hotel with Outdoor Pool
Located downtown, this hotel offers a tropical oasis with a resort-style outdoor pool and palm tree-lined deck. Amenities include poolside service from La Playa, cabanas for rent, and live music on weekends.
Luxury Hotel
Family Friendly Hotel
Romantic Hotel
Hotel for Yoga
Hotel with Heated Pool
Guest Reviews
Hilton West Palm Beach boasts a fantastic location that guests consistently praise. Its prime position provides easy access to a variety of amenities, making it close to everything one might need. Situated near Rosemary Square, the hotel offers proximity to numerous shops, restaurants, galleries and entertainment venues, ideal for those looking to explore the local scene. The central location is not only convenient for food and entertainment, but it is also beneficial for travelers needing quick access to the airport with a free shuttle service available. Whether guests are eager to indulge in nearby dining options or take a stroll to various attractions, Hilton West Palm Beach's location is repeatedly recognized as both beautiful and perfect for various interests.
The breakfast experience at Hilton West Palm Beach offers a blend of positive and critical feedback from guests. The breakfast is served buffet style, which many guests found to be good and nicely done. Some describe the array of options as amazing, highlighting the quality of the food provided. However, for others, the experience seems basic and not quite up to the mark, especially considering the price. At 28 euros, some guests found the breakfast buffet to be quite expensive for what was on offer.
Service during breakfast has received mixed reviews. While some guests appreciated first-class service from the staff, others felt that the service could be significantly improved. There were mentions of insufficient staff during breakfast times and some guests described the staff as horrible. The issue of price extends beyond breakfast with guests pointing out that food and beverage services on site are generally pricey and that the room fridge lacks even basic drinks like water.
Guests at the Hilton West Palm Beach generally have positive things to say about the rooms. Many found the rooms to be very nice, beyond comfortable and beautifully decorated. Cleanliness was frequently highlighted with several reviews mentioning that the rooms were clean and smelled good. The spaciousness of both the rooms and bathrooms was also appreciated by many, complimenting the bulk open space offered.
However, there were a few critiques. Some guests felt that the rooms were outdated and in need of freshening up, although they still retained a clean appearance. The size of the rooms received mixed feedback with some finding them small for the price paid. Additionally, there were comments about the beds not being true queen sizes and limited outlets at the head of the beds. The lack of bathtubs in certain rooms was noted, as well as inconsistent maid service. Despite these points, the overall sentiment was that the Hilton West Palm Beach offers comfortable and appealing accommodations.
Guests consistently rave about the beds at the Hilton West Palm Beach, often describing them as super comfortable, very comfortable and wonderful. Many found the beds to be incredibly cozy and supportive, contributing to a restful night's sleep. However, there are occasional mentions of the pull-out couches being uncomfortable and noisy and a few guests noted finding the beds either too soft or uncomfortable. Despite these minor setbacks, the overall sentiment points to a high level of satisfaction with the bed quality in this well-located hotel.
Hilton West Palm Beach is frequently praised for its cleanliness with many guests noting the clean and comfortable environment of the hotel. The rooms receive commendations for their size and cleanliness, contributing to a pleasant stay. Many visitors were pleasantly surprised at the high level of cleanliness and found both the property and the rooms to be beautifully maintained. However, some guests mentioned issues with dirty carpets, dusty rooms and occasionally dirty sheets. Although these negative remarks exist, the general consensus is that the hotel provides a clean and inviting atmosphere, reinforcing its reputation for cleanliness, comfort and service.
The Hilton West Palm Beach's staff consistently receives praise for their friendliness and helpfulness. Guests have described the team as super friendly, amazing and accommodating. Words like outstanding, above and beyond service and very accommodating frequently appear in the reviews. The reception staff is specifically mentioned for being helpful and kind, ensuring that guests feel valued during their stay. Despite a minor mention of less-than-friendly service at the front desk, the overwhelming sentiment is that the hotel's staff excels in creating a welcoming and supportive environment.
The pool at Hilton West Palm Beach consistently impresses guests with its magnificent and very nice atmosphere. Visitors frequently describe it as fantastic and amazing, highlighting not just the pool itself but also the great staff who attend to guests in this area. The pool area is noted for its family-friendly vibe, making it an ideal spot for relaxation and enjoyment. Adding to the appeal is the on-site bar and restaurant, which guests find convenient and enjoyable. Overall, the pool area at this hotel is a standout feature, highly praised for both its ambiance and amenities.
The parking situation at Hilton West Palm Beach has generated mixed feedback from guests, primarily focusing on the high cost associated with valet parking. Many guests noted the expense with charges ranging from $30 to $40 per night and some even cited additional charges, such as a $68 invoice fee. Despite the cost, valet parking works efficiently when planned in advance, though some guests experienced issues, including damage to vehicle rims. The absence of onsite parking necessitates the use of valet services, an aspect that some guests found inconvenient but manageable. Overall, the valet service does the job, albeit at a steep price.
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Location
Breakfast
Service during breakfast has received mixed reviews. While some guests appreciated first-class service from the staff, others felt that the service could be significantly improved. There were mentions of insufficient staff during breakfast times and some guests described the staff as horrible. The issue of price extends beyond breakfast with guests pointing out that food and beverage services on site are generally pricey and that the room fridge lacks even basic drinks like water.
Rooms
However, there were a few critiques. Some guests felt that the rooms were outdated and in need of freshening up, although they still retained a clean appearance. The size of the rooms received mixed feedback with some finding them small for the price paid. Additionally, there were comments about the beds not being true queen sizes and limited outlets at the head of the beds. The lack of bathtubs in certain rooms was noted, as well as inconsistent maid service. Despite these points, the overall sentiment was that the Hilton West Palm Beach offers comfortable and appealing accommodations.
Beds
Cleanliness
Staff
Pool
Parking
Yes, Hilton West Palm Beach has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Hilton West Palm Beach.
No, Hilton West Palm Beach doesn't allow dogs.
Yes, parking facilities are available at Hilton West Palm Beach.
Yes, Hilton West Palm Beach has a gym.
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